** Changed in: gnome-shell
Status: Unknown => Fix Released
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Title:
undismissable, unclickable authentication
@nanu The blocker for this being uploaded to Ubuntu 20.04 LTS is that we
need a step-by-step test case to reproduce the bug and verify the fix.
https://wiki.ubuntu.com/StableReleaseUpdates#Procedure
** Also affects: gnome-shell (Ubuntu Focal)
Importance: Undecided
Status: New
**
~vanvugt could you or somebody else please back-port that small patch to
20.04 (Gnome Shell 3.36)? Upstream is not going to do it.
I can help to test a proposed package, since I can reliably reproduce it
(every time on resume after suspend).
Thank you.
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I have a reproducible test case, but you need to set up for VNC (I have
a fresh 20.04 install, running headless, and this bug is a total PITA -
it's pretty much permanent. Note that it's worse than the screenshot
from comment #3 because the password is also viewable, and anyone can
come along,
The patch looks trivial:
https://gitlab.gnome.org/GNOME/gnome-shell/-/merge_requests/1662/diffs
But before we can propose it for 20.04 we need a test case written out
that anyone can follow. I've tried following some test cases mentioned
above but none seem to reproduce the bug for me.
Can
Disappointing that this bug is still there in
20.04.3 LTS
Gnome v. 3.36.8
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Title:
undismissable, unclickable
Another user affected on 20.04.
Would be nice to have a patch for Ubuntu 20.04 with Gnome Shell 3.36
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Title:
How do I figure out which application tripped the policy and then
resulted in the dialog?
In my case the unclickable dialog happens on my Desktop PC booting into my
Ubuntu 20.04.
No VM, no remote connection, no xRPD involved, no new software installed, no
torrents, and downloaded nothing.
I
20.04, POC with VMware® Workstation 16 Pro Version 16.1.0
build-17198959.
To reproduce this issue, follow this steps;
1. Run a vm (preferred which has a DE).
2. Attach your mouse to it by interacting with the vm.
3. Try to open "Virtual Network Editor" which is under "Edit" tab.
( "Authentication
Another user affected on 20.04. here, I don't know how or why, but doing
the Alt+F2 r made it go away too.
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Title:
Another user affected on 20.04. Happened to me after resuming from
sleep. Alt+F2: R made it go away for me as well.
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** Tags added: rls-ff-incoming
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Title:
undismissable, unclickable authentication dialog left on screen (top-
left
The same on ubuntu 20.04
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Title:
undismissable, unclickable authentication dialog left on screen (top-
left corner)
It is happening in 20.04 after an update earlier in the week for me.
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Title:
undismissable, unclickable authentication
just got this on ubuntu 20.04
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Title:
undismissable, unclickable authentication dialog left on screen (top-
left
Just got this yet again. Looked it up before and waited because I saw
progress. Glad to see restarting WM wasn't the accepted "fix". Really
does come off as a shady auth prompt that end users shouldn't be faced
with.
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This bug was fixed in the package gnome-shell - 3.38.3-3ubuntu1
---
gnome-shell (3.38.3-3ubuntu1) hirsute; urgency=medium
* debian/patches: Switch to the new API to get actor from inputdevice
(LP: #1690719)
* debian/control: Bump dependency on mutter with input thread support
** Changed in: gnome-shell (Ubuntu)
Status: Fix Released => Fix Committed
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Title:
undismissable, unclickable
damn it. folks, i clicked on the status by mistake and changed it to released.
I am SO SORRY. Can someone please change it back to Fix submitted?
Again, sorry.
** Changed in: gnome-shell (Ubuntu)
Status: Fix Committed => Fix Released
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** Tags added: groovy
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Title:
undismissable, unclickable authentication dialog left on screen (top-
left corner) after
Just got this for the first time, 20.10. The cancel button reacts to
click but does not dismiss. Looks shady so I'm not going to try my
password. xkill has no effect. I see it's been nearly two years now.
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** Changed in: gnome-shell (Ubuntu)
Status: In Progress => Fix Committed
** Tags added: fixed-in-3.38.4 fixed-upstream
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Moved to upstream bug https://gitlab.gnome.org/GNOME/gnome-
shell/-/issues/3701 which also has a fix proposed in
https://gitlab.gnome.org/GNOME/gnome-shell/-/merge_requests/1662
** Bug watch added: gitlab.gnome.org/GNOME/gnome-shell/-/issues #3701
Same here, 20.04 installed on a reformatted disk. Nine months without
this problem (which had pestered me on 19.10), and now it suddenly pops
up - literally. Any progress?
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Same issue here, it is the second time.
Ubuntu 20.04
Just wake up, and my laptop was locked the entire night, I unlocked it, and see
the dialog. No other actions.
Alt+F2 and "r", removed the dialog.
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So, the problem only happens to me when the computer locks the screen /
suspends. Upon logging in the authentication window appears, being
impossible to interact and sometimes causing system crashes. It seems to
me that it is some authentication because of the wifi network ...
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Those having the issue could you try to describe the actions you did
before it happened?
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Title:
undismissable,
Also seeing this on 20.10. Same workaround works.
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Title:
undismissable, unclickable authentication dialog left on screen
Just happened to me for the first time, on 20.04, "Alt+F2" then entering
"r" worked for me, thanks to all who suggested it
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20.04.01 right after install, essentially nothing else on the machine
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Title:
undismissable, unclickable authentication
I'm also experiencing this bug, after a screen lock / unlock cycle.
The "Alt+F2 r" workaround dismisses it, thanks.
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(Freshly installed Ubuntu 20.04.1 here.)
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Title:
undismissable, unclickable authentication dialog left on screen (top-
I solved the problem with
$ sudo killall -9 gnome-shell
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Title:
undismissable, unclickable authentication dialog left on
Bug exists in 20.10 too, I just triggered it. It happened after screen
lock/unlock cycle.
Like other restart got rid of it.
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+1, bug still there in 20.04.1 LTS.
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Title:
undismissable, unclickable authentication dialog left on screen (top-
left
Can also confirm on Ubuntu 20.04.1 LTS. Didn't find the process so I
couldn't kill this annoying window. It popped when I started to install
dependancies within pycharm.
Alt+F2 + "r" worked for me. Thanks!
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Same for me. Also Alt + F2 and executing "r" resolved it...
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Title:
undismissable, unclickable authentication dialog left
Problem still present. Just experienced it on Ubuntu 20.04.1 LTS. The
provieded workaround to get it removed fixed it.. for now.
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Same here. Cannot kill it with xkill, but doing de Alt+f2 then press r
does the trick.
I'm on Ubuntu 20.04.1 LTS
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Title:
Same as the rest got this after returning. But wanted to add one thing
nobody did comment about is that I could keep *show/hide my password*!
That's a security issue if you do not know yet you can use alt+f2 + r to
get rid of the window.
Ubuntu 20.04.1 LTS
GNOME Shell 3.36.3
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+1 from me
Same dialog as #3
Set to update, went to make a cup of tea, came back to the locked
screen.
Entered system password to login, then saw the dialog which wouldn't go
away.
Like above, Alt + F2 then entering r fixed it
Ubuntu 20.04.1 LTS
GNOME Shell 3.36.3
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seeing more people encountering this - thought I'd share my observations:
- did not see this for a few weeks now
- toyed around with nextcloud for a bit yesterday (the new desktop sync client)
- also tried to connect a (hacked) amazon fire hd10 tablet (which failed, also
tried to get connection
This happend to when, I set the system to update, and then left it
unattended and system got suspended, when I wake it up again the dialog
was there unclickable, non cancelable.
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I encountered this issue on latest Fedora 32. So this is not unique to
ubuntu. I have a dual booted system and when I tried to access windows
partition data from fedora, I was required to type the password in
authentication dialogue, after which I could access windows data. Then
when I locked and
Same problem here, just happened this morning.
---
vartan@system76:~$ ps axu | grep gvfsd
gdm 4984 0.0 0.0 248336 7500 ?Ssl Aug20 0:00
/usr/libexec/gvfsd
gdm 5002 0.0
** Tags removed: eoan
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Title:
undismissable, unclickable authentication dialog left on screen (top-
left corner) after
** Also affects: gnome-shell via
https://gitlab.gnome.org/GNOME/gnome-shell/-/issues/3026
Importance: Unknown
Status: Unknown
** Changed in: gnome-shell (Ubuntu)
Status: Confirmed => Triaged
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ID = #3026
https://gitlab.gnome.org/GNOME/gnome-shell/-/issues/3026
** Bug watch added: gitlab.gnome.org/GNOME/gnome-shell/-/issues #3026
https://gitlab.gnome.org/GNOME/gnome-shell/-/issues/3026
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It would be a problem in gnome-shell's dialog code so someone please
report it to the gnome-shell developers at:
https://gitlab.gnome.org/GNOME/gnome-shell/issues
and then tell us the new issue ID.
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thank you, people - restarting (Alt-F2 > r) indeed gets rid of the window.
Do we know what causes it?
How to fix?
Ubuntu 20.04 running Gnome-Vanilla desktop with nvidia-driver
is this related to snap by any chance? Or to the new disk that I added to my
system recently?
can I provide any
+1
On a fresh 20.04 LTS machine. Saw the dialog after waking up from suspend.
Exact same behavior as described earlier.
Alt+F2 followed by 'r' did the trick.
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Encountered this problem two times in 20.04 LTS. Both times were after I
moved away from my computer to go eat, and came back to see this bug.
Tried "Alt+F2" and typed "r", dialog disappeared.
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Same problem here after the 20.04 update.
The dialog appears after wake from suspend state, and looks like the screenshot
in #3.
Alt+F2, "r" makes the dialog disappear.
I don't have a Yubikey.
Anything else to check, config files, log files ?
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For me, sometimes after login login overlay is not disappeared and
prevent from showing any window, but mouse and maybe keyboard events
still delivered to some screen areas (see screenshoot).
I do not have any hardware keys, such as yubikey
Fortunately, Alt+F2, "r" helps me.
** Attachment
Same issue, brand new fresh install of Ubuntu 20.04
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Title:
undismissable, unclickable authentication dialog left on
@~seb128 After resuming from the lock screen. Ubuntu 20.04, upgraded
from 19.10.
BTW, Alt-F2 "r" doesn't help me because after that all windows become
blurry and I have to reboot the computer, which is clearly unacceptable.
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@~seb128 I noticed it after resuming from lock screen. Ubuntu 20.04,
upgraded from 19.10
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Title:
undismissable,
I know this is Ubuntu bug reporting tool, but I have the same problem on
Fedora. I didn't find this bug reported on Fedora (I'll report it), but I'd
like to add some observations for you, so maybe someone will be able to solve
this annoying issue.
I use Yubikey to login to my Gnome desktop.
Those adding comments stating you also have the issue could you describe
how you trigger it?
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Title:
undismissable,
I have also been affected by this bug on 20.04
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Title:
undismissable, unclickable authentication dialog left on screen
The bug is also present in 20.04. I got it after a system resume from
sleep.
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Title:
undismissable, unclickable
This screenshot is an example of controlling programs which are behind
the faulty dialog.
** Attachment added: "bug.png"
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1824874/+attachment/5370852/+files/bug.png
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I am having the same problem. A few days ago I upgraded my computer from Ubuntu
19.10 to 20.04. Normally I was starting the MySql server manually. It started
working automatically with the update.
When I put the computer to sleep mode and turn it back on, the authentication
window for the MySql
I've been getting exactly the same issue as described here, always when
I log in and find an "Authentication Required" dialog window in the top
left of the screen. I've attached a screen shot, the details of my
environment are below:
OS: PopOS (Ubuntu 20.04 LTS x86_64)
Kernel: 5.4.0-7626-generic
Hello,
with the same command and after a logout/login, I don't have the same
/etc/init.d/gdm3 status
I don't have issue but if I check the status :
kr-pam: unable to locate daem…ile
I didn't see this undimissable screen anymore
regards
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oups undismissable
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Title:
undismissable, unclickable authentication dialog left on screen (top-
left corner) after
Hello,
I've the same issue and actually after coming back.
I saw:
/etc/init.d/gdm3 status
● gdm.service - GNOME Display Manager
Loaded: loaded (/lib/systemd/system/gdm.service; static; vendor preset:
enabled)
Active: active (running) since Sat 2020-05-02 16:06:55 CEST; 6h ago
Main
Same here with a fresh Ubuntu 20.04 LTS on a laptop (Lenovo Y50). Pressing
Alt+F2, typing "r", and pressing enter helps as noted before when this appear.
The only thing related to elevated privileges I can think of is using admin:///
in nautilus.
The problem generally appears after coming back
I also just experienced this same bug on fresh install of Focal 20.04. I
don't have Yubikey. Since the appearance of the window is delayed from
whatever triggers it, I don't know what the cause is. The behavior is as
other describes, a orphaned window on top left corner of screen,
clicking the
Like Dimitry, I have experienced the same (or a similar) bug on a fresh
20.04 install. I'm attaching a picture of it. Both "Authenticate" and
"Cancel" buttons are clickable ("Authenticate" only once) but don't make
the window vanish. I confirm that killing the gnome-shell caused the
window to
@Dimitry, could you give an example of folder triggering a such prompt?
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Title:
undismissable, unclickable authentication
I might be experiencing same/similar bug on a fresh install of 20.04. I
don't have a Yubikey. Or at least I don't think I do :).
In my case the bug is triggered when I try to open a folder needing root
permissions. Sometimes I get an auth dialog and it let's me browse the
folder. More often I
** Tags added: focal
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Title:
undismissable, unclickable authentication dialog left on screen (top-
left corner) after
I just tried some experiments with pam_yubico in my distro.
Case 1 (OK):
- Run `systemctl restart some-service` (for example: `systemctl restart
libvirtd`).
- Go sleep or lock screen (press Super+L).
- Wakeup and login again.
==> There are no any popups.
Case 2 (Bug):
- Connect Yubikey.
-
Last night I encountered similar bug behavior with a different message.
Several hours after a printing related crash, another orphaned
authentication dialog was painted on top of the gnome shell with the
message:
Please enter your password to access problem reports of system programs
In light of
Sergey, I think you might be onto something. I use a yubikey and have
PAM configured to detect the yubikey automatically for sudo. So it could
be a timing issue as you suggest, or maybe GNOME is making inappropriate
assumptions about whether authentication requires actual user input.
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Just want to add five cents: I am not active user of Ubuntu right now
but I faced with the same issue in many other versions of GNOME in other
distributions (currently I suffer from this issue in Arch Linux). I
suspect that it caused by custom PAM modules which add to authorization
process some
This morning, I managed to trigger this bug again. I installed a new
component from the Activities/Search view. The component installed
without requiring any authentication, but 30 minutes later, the
offending authentication dialog image appeared on the screen.
I believe there are probably two
** Changed in: gnome-shell (Ubuntu)
Status: Incomplete => Confirmed
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Title:
undismissable, unclickable
Yes Daniel, it is the same as shown in the screenshot in comment #3.
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Title:
undismissable, unclickable authentication
Bruce,
We're happy to reopen this bug but can you reconfirm it's exactly the
same as the screenshot in comment #3?
** Changed in: gnome-shell (Ubuntu)
Status: Won't Fix => Incomplete
** Tags removed: disco
** Tags added: eoan
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I've seen this same bug three times in the past two days on a new (up-
to-date) ubuntu 19.10 system. The bug is NOT therefore unique to 19.04.
Clicking anywhere on the dialog does in fact produce the behavior that
would be appropriate for clicking whatever is below the dialog. This
appears
Thank you for reporting this bug to Ubuntu.
Ubuntu 19.04 (disco) reached end-of-life on January 23, 2020.
See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases
We appreciate that this bug may be old and you might not be interested
in discussing it any more.
I get this all the time after resuming from sleep, unfortunately with
wayland it's not possible to reload gnome-shell so I have to log out/in
to get rid of it.
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Why haven't I thought it?! Thank you!
Att,
Charles Fonseca
On Fri, Dec 6, 2019, 09:30 Paul wrote:
> And when I press ALT+F2, then type "r" and press enter, it's gone !
>
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>
Same problem here. I restarted (successfully) apache2 service a few
hours ago, then I moved away from my computer, and when I came back,
there was this little buggy window (and it's not the first time this bug
happens to me)
** Attachment added: "Screenshot"
And when I press ALT+F2, then type "r" and press enter, it's gone !
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Title:
undismissable, unclickable authentication
** Summary changed:
- undismissable, unclickable authentication dialog left on screen after
policykit authentication [pushModal: invocation of begin_modal failed]
+ undismissable, unclickable authentication dialog left on screen (top-left
corner) after policykit authentication [pushModal:
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