[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
Customer installed U18.04 Dell OEM and that works as expected. We can drop the severity. I installed the Base Dell OEM image to confirm the issue. When I first booted the issue was not there. Then when I loaded the updates/upgrades and rebooted the segfaults came back. I have nothing else installed on the image. Let me know if you need me to redo the valgrind, apptrace, and or backtraces. Looks like this issue is tied to U16 -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
apport logs ** Attachment added: "previous apport" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252624/+files/apport.log.3.gz -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
Valgrind output ** Attachment added: "valgrind" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252595/+files/valgrind.out -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
backtrace ** Attachment added: "backtrace" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252584/+files/gdb-gnome2.txt -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
backtrace ** Attachment added: "backtrace" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252585/+files/gdb-gnome2.txt -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
I ran backtrace with --verbose so hopefully that helps as well attaching -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
backtrace ** Attachment added: "backtrace" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252583/+files/gdb-gnome2.txt -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
dmesg -T | grep seg [Wed Apr 3 14:52:31 2019] pool[18867]: segfault at ffb8 ip 7f8bf01e1b97 sp 7f8bca5b0938 error 5 in libappstream-glib.so.8.0.6[7f8bf01c5000+42000] [Wed Apr 3 14:57:24 2019] pool[25609]: segfault at ffb8 ip 7fa7ef7d3b97 sp 7fa7ccae3938 error 5 in libappstream-glib.so.8.0.6[7fa7ef7b7000+42000] [Wed Apr 3 14:59:40 2019] pool[25764]: segfault at ffb8 ip 7ff8e3d7fb97 sp 7ff8a320c938 error 5 in libappstream-glib.so.8.0.6[7ff8e3d63000+42000] -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
** Attachment added: "command run with verbose" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252581/+files/gnome-verbose.txt -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
Backtrace is not working since there are no debug symbols example attached ** Attachment added: "backtrace no debug symbol" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252582/+files/gdb-gnome.txt -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
I googled and found you could get more information with running the gnome-software --verbose. Attaching that file in case it helps. There was no gnome-software-dbg or gnome-software-dbgsym to install and or download, I checked. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
I loaded the default debug symbols and I see Reading symbols from gnome- software... (no debugging symbols found)...done. I then tried to load all and still I receive no debug symbols. It is not that I didn't load them, it is I have no idea what the debug symbol for gnome-software is. Can you confirm what packages I need to load? I loaded xserver-xorg-core-dbg I also downloaded the script and ran sudo bash ./list-symbols-packages-v2.sh -p 2386 (pid for yelp) It loaded but the symbols for gnome-session are missing. Please advise. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
Any updates on this bug? What is needed from the customer or Dell to isolate this? -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
Is there any updates on this bug? Anything you need me to collect? -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
attaching now -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
Is this related too https://bugs.launchpad.net/ubuntu/+source/gnome- software/+bug/1781996 -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
** Attachment added: "backtrace" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5248638/+files/gdb-gnome.txt -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] [NEW] gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
Public bug reported: installing Dell Oem. Running update/upgrade sudo -s sudo apt-get update && sudo apt-get upgrade -y Then running gnome-software results in the GUI loading but after 10 seconds it crashes and you see a segfault. I tried information in +Bug/1798236 but U16 does not have a later version of gnome-software. I also saw a bug similar that mentioned we need packagekit 1.12 but U16 doesn't bundle that only U19 does. I tried download a package for testing purposes but it does not resolve the issue. I saw another case within our Dell database that suggests appstream might cause the crash so I removed appstream and did and update/upgrade again. It stopped the crash initially but not on reboot. I also added the gnome3 repository in hopes I could get the updates that way and that did not help either. It is unclear what is needed to resolve this issue. Please let me know what logs you need me to provide to look into this further. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: gnome-software 3.20.5-0ubuntu0.16.04.11 ProcVersionSignature: Ubuntu 4.15.0-47.50~16.04.1-generic 4.15.18 Uname: Linux 4.15.0-47-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.18 Architecture: amd64 CurrentDesktop: Unity Date: Thu Mar 21 19:11:27 2019 DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-xenial-amd64-rebase-20170712-0 InstallationDate: Installed on 2019-03-04 (17 days ago) InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20170712-02:34 SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) ** Affects: gnome-software (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug third-party-packages xenial -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
