[Bug 1400470] Re: cannot download photos using shotwell via usb
This bug is still there on Ubuntu 22.04, or at least it came back ... -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
Bug still occurring with Shotwell 0.30.1 under Ubuntu 18.10 when trying to access pictures on my Sony Xperia X phone. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
Re: [Bug 1400470] Re: cannot download photos using shotwell via usb
On 09/07/18 17:27, SunBear wrote: > I see the following message from Shotwell 0.22.0 in Ubuntu 16.04 > every time a iPhone4s is plugged in to my computer usb: > > Shotwell Unable to fetch previews from the camera: Could not claim > the USB device (-53) > > I have to click "Ok" to remove this message before I can access > Shotwell. This warning has always appeared for a few years. Annoying. > It will be great that this warning be removed. You are very lucky that clicking OK enables you to proceed like that. This is a well-known and pervasive bug which has remained unfixed for many years, for some unknown reason. "Could not claim the USB device (-53)" means that some other process (I believe a driver of some kind) has already grabbed the device without authorization, and will not let go of it. This kind of usurpation is not really something we want in an operating system. We need to get to the bottom of it, and delete the process which is apparently jumping in where it is not wanted. I am guessing — because I cannot find any concrete information — that it is a kernel driver installed for some other, perfectly authentic, reason, which is doing this as an unwanted side-effect, so the author may be completely unaware that this is happening. I have already recommended elsewhere that the correct interim solution is for camera applications (in your case, Shotwell, but in fact almost anything that needs access to the camera, even a plain file manager) to be able (with sudo authentication) to kill the current claiming process, break the lock, and give the application the access it needs. Long term, it should be possible to identify to the user *what* process has claimed the USB device uninvited, and allow the user to kill the process permanantly (ie remove it from whatever autostart procedure it was spawned from). Until that happens, camera software usage is largely crippled. ///Peter -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
I see the following message from Shotwell 0.22.0 in Ubuntu 16.04 every time a iPhone4s is plugged in to my computer usb: Shotwell Unable to fetch previews from the camera: Could not claim the USB device (-53) I have to click "Ok" to remove this message before I can access Shotwell. This warning has always appeared for a few years. Annoying. It will be great that this warning be removed. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
This problem is still present: Shotwell cannot access the camera although it is aware of its existence (it is correctly listed in the LH side menu, in my case a Kodak EZ200). The recommended method of unmounting the device in a file manager seems to be bogus for many people: no device is mounted, so there's nothing to unmount. Something, somewhere, is grabbing the device when it is plugged in, and nothing seems to be able to detect *what* process is responsible. I'm attaching the syslog from when I plug it in. Perhaps someone with better usb-fu can make sense of it. ** Attachment added: "syslog of plugging in Kodak EZ200 under Mint 18" https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+attachment/5146822/+files/ez200 -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
The corresponding commit seems to be https://git.gnome.org/browse/shotwell/commit/?id=43c17c9ee ** Changed in: shotwell (Ubuntu) Importance: Undecided => Low ** Changed in: shotwell (Ubuntu) Status: Confirmed => Fix Committed ** Changed in: shotwell (Ubuntu) Importance: Low => High -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
Hi guys, could you release a patch (or fixed deb package) for Ubuntu 16.04/Gnome 3.18? Many many thanks! -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
According to https://git.gnome.org/browse/shotwell/tree/NEWS this issue has recently been addressed by version 0.27.0. Ubuntu 17.04 system only has version 0.22.0. So this is probably an Ubuntu packaging issue. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
Same problem here with Ubuntu Gnome 17.04 Workaround #2 works, but it's annoying. For the record this bug has the biggest "Heat score" of all Shotwell bugs (148 at this time, top right of screen), and it has been open for since 2014 And now ? Importance : Undecided Assigned to : Unassigned So what's the point of heat system ? (Real question) -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
I use Ubuntu 17.04 64bit. I have this problem with my Canon 120IS. I do not know how to "unmount" using nautilus as no icon appears to unmount. A complete shutdown-restart did not see the camera until I had done this several times. I tried several available usb ports. Funny, when I initiate playback on the camera it does launch Shotwell. It is just that Shotwell does not show the camera. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
Why was this incomplete? If a bug is incomplete, there needs to be some reason as to why. It seems to be very well confirmed by ~30 people. ** Changed in: shotwell (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
It's 2017 and this "feature" still present! Everyone has a smartphone and when we want to import our pictures we always get into this situation... Could someone at least create a window in shotwell with instructions about what todo, may be even a button that unmounts or do some action to make it to work... -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
solution #8 worked for me -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
** Changed in: shotwell (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
I tried the workaround on Ubunto Gnome 16.04 LTS. Did not work either. iPhone 7 Plus. When is going to be tackled? -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
I get the same error with Ubuntu 16.04.2 and my Moto G4 Play. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
I can't get the workaround to work at all with Ubuntu 16.10 and an iPhone 6+/iOS 10.3. I can't find any way at all to actually use Shotwell with my phone. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
The situation got worse with 17.04 ubuntu. The unmount trick doesn't work anymore and the camera/phone is left in strange status. I get "Can't lock camera. Unspecified error (-1)" If I unmount. I had to kill the gvfs process to be able access. After killing /usr/lib/gvfs/gvfsd-mtp I got it working. but that's not the solution. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
Same error with: Ubuntu 16.04 64 bit Shotwell 0.22.0 Nexus 5x The workaround works fine. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
> Workaround : unmount in nautilus and re-start shotwell seems to be working. Worked for me -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
For Android cameras you must also unlock the screen before it will talk to your computer. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
This is still affecting me today Ubuntu 15.04, 64 bit Shotwell 0.22.o Samsung Galaxy Note III Workaround : unmount in nautilus and re-start shotwell seems to be working. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
Same error message and workaround needed for Ubuntu 14.10 64 bit Shotwell 0.20.2 Samsung Galaxy s4 -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
Confirmed, this happens with my phone (Nexus 5) on Ubuntu 14.04 / Mint 17.1. Shotwell 0.18.0 Workaround, from: https://answers.launchpad.net/ubuntu/+source/shotwell/+question/157569 "Shotwell is supposed to popup a dialog asking you to unmount, however there are cases where this doesn't work. You may have to unmount the camera in Nautilus before starting Shotwell." Unmounting in Nautilus before starting Shotwell works for me. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1400470] Re: cannot download photos using shotwell via usb
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: shotwell (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to shotwell in Ubuntu. https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
