[Expired for gnome-shell (Ubuntu) because there has been no activity for
60 days.]
** Changed in: gnome-shell (Ubuntu)
Status: Incomplete => Expired
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oh okay. I actually updated from ubuntu 18.04 to 19.04 in the expectation
that the bug disappears. I do not have enough time now for trying to figure
out this issue due to some academic deadline. But I will follow the steps
as soon as the bug happens again in version 19.04 though. Thank you very
OK I missed some steps there sorry...
The command:
apport-cli --hanging -P PID
will give you a link to help you complete creation of a new bug. You
then need to follow that link, on any machine. Don't send us that link.
After you have created a new bug, please tell us its ID.
If that didn't
Hello Daniel, thank you for the help. The freezing has just happened again, I
enter tty, used the command ps -A | grep gnome , and I believe that the ID is
the gnome-shell associated to the tty2 because ctrl+alt+f2 is my interface
shortcut. I ran the apport command and with the ID and it give
Next time the problem happens, log into a tty and find the PID of the
frozen gnome-shell process. Then run:
apport-cli --hanging -P PID
where PID is the process ID of the frozen gnome-shell process (which is
the one running as your own user ID, not gdm).
That should create a new bug/crash
