** Changed in: gnome-shell-legacy-bugs
Status: Confirmed => Expired
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Title:
Software & Updates not showing
GNOME is going to shut down bugzilla.gnome.org in favor of gitlab.gnome.org.
As part of that, we are mass-closing older open tickets in bugzilla.gnome.org
which have not seen updates for a longer time (resources are unfortunately
quite limited so not every ticket can get handled).
If you can
I think it might have been something wrong with my wireless mouse,
because it also caused some issues with the window manager on Macs. I
have a set of Microsoft keyboard and mouse, and when I used the mouse on
Mac, it caused some issues with highlighting of menu items. When I
replaced it with a
Created attachment 374289
Journalctl after using Ctrl+Alt+F1
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Title:
Software & Updates not showing authorization popup
I'm also facing this issue on Ubuntu 18.04. When I used Dmitry
workaround journalctl spitted number of stack traces and asserts, but
everything started to work.
I'm attaching this log.
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Hi,
Is there a chance to get this fixed or have a workaround? I'm using Ubuntu
18.04 and situation is getting worse. I berly can use my OS. If you need debug
log or some other support pls let me know I can provide it.
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Is this really related to the linked gnome-shell bug? It doesn't look
related to me. This bug is completely reproducible whereas the linked
one seems to be an intermittent complete failure of the shell.
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** Changed in: gnome-shell (Ubuntu)
Status: Won't Fix => Confirmed
** Tags removed: eoan
** Tags added: focal
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Title:
Aaand... here I am on 20.04 with the same issue. What does software-
properties-gtk use to prompt for root access - and why doesn't it work?
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Thank you for reporting this bug to Ubuntu.
Ubuntu 19.10 (eoan) reached end-of-life on July 17, 2020.
See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases
We appreciate that this bug may be old and you might not be interested
in discussing it any more. But
Have recently faced the same issue on Ubuntu 18.04. It occurs rather
frequently, sometimes, within ten minutes. Previously, it has never
occurred. Same message is printed in the logs.
Upgrade to Ubuntu 20.04, which ships GNOME Shell 3.36.2, did not help.
There is an immediate workaround,
I am still seeing thins on a fresh Eoan install ..
https://bugs.launchpad.net/bugs/1857892
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Title:
Software & Updates not
** Changed in: gnome-shell (Ubuntu)
Status: Won't Fix => Confirmed
** Tags removed: disco
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Title:
Software & Updates
I don't seem to be able to change the status back to confirmed for some
reason.
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Title:
Software & Updates not showing
I am still seeing this in 19.10 (eoan).
** Tags added: eoan
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Title:
Software & Updates not showing authorization popup
Thank you for reporting this bug to Ubuntu.
Ubuntu 19.04 (disco) reached end-of-life on January 23, 2020.
See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases
We appreciate that this bug may be old and you might not be interested
in discussing it any more.
(In reply to André Klapper from comment #11)
> Maciej: Is this still an issue? Or can this be closed as RESOLVED OBSOLETE?
This is still a problem and has been driving me nuts over the last month
or so. I'm probably motivated enough to try and retrieve more
information out of this (to help debug
@Arnaud D this bug is specifically about the Authorization dialog in the
Software and Updates app. It is not a general problem with the mouse.
In fact it is nothing to do with the mouse at all.
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After days of fresh reinstallations and tests, I finally found what was
causing this on my end and finally solved it by using a xorg
configuration override 10-evdev.conf as shown on [1]
Offender: Gaming mouse driver (Saitek Cyborg R.A.T.9 Wireless Mouse)
Driver: libinput
After a bit of
It is still an issue on 19.04.
Steps to replicate:
Open Software & Updates and switch to the Other Software tab and click one of
the checkboxes. The window loses focus but the authentication dialog does not
appear. If however a checkbox on the Ubuntu Software tab is clicked then the
Maciej: Is this still an issue? Or can this be closed as RESOLVED
OBSOLETE?
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Title:
Software & Updates not showing
** Tags removed: cosmic
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Title:
Software & Updates not showing authorization popup [gnome-shell[N]:
pushModal: invocation
I have this bug also in Disco...i can not update from update-manager if it is a
kernel update...the window asking for credential fails to appear.
ERROR:root:Authentication canceled, changes have not been saved
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It doesn't seem to be to do with user settings as I have tried making a new
user and it fails for that user also.
I can also confirm that it is ok on Wayland, which is not surprising.
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For myself, I have not got any other applications open, and I have not got any
Gnome shell extensions enabled (according to Gnome Tweaks).
There must be something significant about the fact that it only fails from the
Other Software tab, it works from the Ubuntu S/W, Updates and Developer
Do you have any special component/application open that could grab the
focus and make gnome-shell fail it?
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Title:
Software
I can also reproduce this reliably in Disco. I tried to enable Canonical
Partner packages so I think it's easy to trigger.
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Log attached, this is from the Disco system
** Attachment added: "journalctl.log"
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1734095/+attachment/5256487/+files/journalctl.log
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@Colin, can you add your journalctl log after getting the issue? I can't
reproduce on any machine :-/
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Title:
Software &
Just to confirm I can reproduce this 100% reliably in 18.10 and in Disco, as
follows.
Open Software & Updates and switch to the Other Software tab and click one of
the checkboxes the window loses focus but the authentication dialog does not
appear (I have checked it is not under another
Explaining the rls-dd-notfixing tagging, we reviewed the bug in our team
meeting. There has been one report only so far and those
warnings/similar problem exist upstream, we believe at this point that
the bug is neither new nor easy to trigger and while it would be nice to
fix it's not a candidate
** Tags added: rls-dd-notfixing
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Title:
Software & Updates not showing authorization popup [gnome-shell[N]:
pushModal:
Launchpad has imported 11 comments from the remote bug at
https://bugzilla.gnome.org/show_bug.cgi?id=751335.
If you reply to an imported comment from within Launchpad, your comment
will be sent to the remote bug automatically. Read more about
Launchpad's inter-bugtracker facilities at
** Tags removed: artful
** Tags added: disco
** Summary changed:
- After upgrade to ubuntu 17.10 Software & Updates not showing authorization
popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
+ Software & Updates not showing authorization popup [gnome-shell[N]:
pushModal:
Just to confirm I am still seeing this in 18.10. A few more details:
If I open Software & Updates and switch to the Other Software tab and click one
of the checkboxes the window loses focus but the authentication dialog does not
appear (I have checked it is not under another window). If
Luis,
Can you please confirm that you are talking about the same error as in
the bug description here? (paste it here)
If it's a different error then a new bug should be opened.
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I seem to have found a solution. Install polkit, in my case
sudo apt install lxpolkit
And then, it may be useful to check the Default applications in Menu ->
Preferences -> Default applications for LXSession , select Core
Applications , and make sure 'Polkit Agent' is set to lxpolkit.
Is it
I am having similar problem in Lubuntu 18.04 LTS. I found it originally
when I run 'Software and Updates' from the menu (software-properties-
gtk) and try to check/uncheck software sources. Checking/unchecking does
not work. I can only see the error message "ERROR:root:Authentication
canceled,
@Darius, the point is the bug is not about gnome-software it is about
software-properties-gtk. To run it from a terminal use the command
/usr/bin/python3 /usr/bin/software-properties-gtk
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@Colin Authorization dialog does not show up for me also and I am
getting same error message in logs. I only linked second issue because I
think it could be related.
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@Darius this bug is about the Software & Updates app, which is the one
that controls sources.list etc. The bug is that it does not popup the
Authorization dialog. It seems to be in no way related to your issue.
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I have the same problem since 17.10, running currently 18.04.
Reinstalling gnome-software did not help.
gnome-software does not show apt updates at all. I have to update system
using apt from terminal or update-manager
Found similar issue in debian mailinglist, but related only to empty
updates
Thank you for reporting this bug to Ubuntu.
Ubuntu 17.10 (artful) reached end-of-life on July 19, 2018.
See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases
We appreciate that this bug may be old and you might not be interested
in discussing it any more.
** Changed in: gnome-shell
Status: Unknown => Confirmed
** Changed in: gnome-shell
Importance: Unknown => High
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** Summary changed:
- After upgrade to ubuntu 17.10 Software & Updates not showing authorization
popup
+ After upgrade to ubuntu 17.10 Software & Updates not showing authorization
popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
** Bug watch added: GNOME Bug Tracker #751335
Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: gnome-shell (Ubuntu)
Status: New => Confirmed
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Public bug reported:
After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and
Updates app and attempt to change anything it does not popup the
authorization dialog and will not let changes through. In sylog I see
Nov 23 10:07:04 tigger gnome-shell[2142]:
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