[Desktop-packages] [Bug 1860761] Re: Dell XPS 13 - Bios upgrade not working - Always ask for power supply
FTR, I tried as Daniel described, and it didn't work. My configuration is slightly different, though: * using Ubuntu 19.04 * my current firmware is 1.1.3 When I click on the update with AC plugged in, I get a "Software is up to date" message,* with no indication to reboot. When I reboot, I see (very quickly) 4 lines at the top-left of the initial "Dell" screen, saying something about a firmware update found... Does not look like an error message. Still, after the reboot, the firmware is still 1.1.3 :-/ -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1860761 Title: Dell XPS 13 - Bios upgrade not working - Always ask for power supply Status in gnome-software package in Ubuntu: Expired Bug description: Each time the notebook starts I'm advised that a new bios upgrade is out: XPS 13 7390 System Update 0.1.3.1 => 0.1.4.0 Problem is that when I ask for update, I always get this message (traduction from french): Not possible to upgrade "XPS 13 7390 System Update": connect power supply. Battery can be full, notebook connected on power supply, doesn't matter, will not upgrade. Daniel Ubuntu 18.04.3 LTS ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: ubuntu-software 3.28.1-0ubuntu4.18.04.14 ProcVersionSignature: Ubuntu 4.15.0-1066.76-oem 4.15.18 Uname: Linux 4.15.0-1066-oem x86_64 ApportVersion: 2.20.9-0ubuntu7.9 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Jan 24 09:15:31 2020 DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-bionic-amd64-20180608-47+beaver-three-eyed-raven+X92 InstallationDate: Installed on 2019-12-07 (47 days ago) InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20180608-09:38 InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap3.28.1-0ubuntu4.18.04.14 PackageArchitecture: all ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=fr_FR.UTF-8 SHELL=/bin/bash SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1860761/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1860761] Re: Dell XPS 13 - Bios upgrade not working - Always ask for power supply
I have had the same problem since I got my XPS 7390, and I have the same problem. I just found this report and will try Daniel's fix ASAP (actually, my laptop has been charging all night, so I hope it will work). However, just before I do, here is the output of the two commands required by Sebastien. $ upower -d Device: /org/freedesktop/UPower/devices/line_power_AC native-path: AC power supply: yes updated: mar. 07 avril 2020 06:49:37 CEST (59 seconds ago) has history: no has statistics: no line-power warning-level: none online: yes icon-name: 'ac-adapter-symbolic' Device: /org/freedesktop/UPower/devices/battery_BAT0 native-path: BAT0 vendor: SMP model:DELL G8VCF6C serial: 1225 power supply: yes updated: mar. 07 avril 2020 06:49:37 CEST (59 seconds ago) has history: yes has statistics: yes battery present: yes rechargeable:yes state: fully-charged warning-level: none energy: 48,8832 Wh energy-empty:0 Wh energy-full: 49,4 Wh energy-full-design: 51,9992 Wh energy-rate: 4,104 W voltage: 8,637 V percentage: 98% capacity:95,0015% technology: lithium-polymer icon-name: 'battery-full-charged-symbolic' History (charge): 1586234977 98,000 discharging History (rate): 1586234977 4,104 fully-charged 1586234977 6,492 discharging Device: /org/freedesktop/UPower/devices/DisplayDevice power supply: yes updated: mar. 07 avril 2020 06:49:37 CEST (59 seconds ago) has history: no has statistics: no battery present: yes state: fully-charged warning-level: none energy: 48,8832 Wh energy-full: 49,4 Wh energy-rate: 4,104 W percentage: 98% icon-name: 'battery-full-charged-symbolic' Daemon: daemon-version: 0.99.11 on-battery: no lid-is-closed: no lid-is-present: yes critical-action: PowerOff $ journalctl -b 0 >/tmp/journalctl.out (see attached file) ** Attachment added: "output of journalctl -b 0" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1860761/+attachment/5348325/+files/journalctl.out -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1860761 Title: Dell XPS 13 - Bios upgrade not working - Always ask for power supply Status in gnome-software package in Ubuntu: Expired Bug description: Each time the notebook starts I'm advised that a new bios upgrade is out: XPS 13 7390 System Update 0.1.3.1 => 0.1.4.0 Problem is that when I ask for update, I always get this message (traduction from french): Not possible to upgrade "XPS 13 7390 System Update": connect power supply. Battery can be full, notebook connected on power supply, doesn't matter, will not upgrade. Daniel Ubuntu 18.04.3 LTS ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: ubuntu-software 3.28.1-0ubuntu4.18.04.14 ProcVersionSignature: Ubuntu 4.15.0-1066.76-oem 4.15.18 Uname: Linux 4.15.0-1066-oem x86_64 ApportVersion: 2.20.9-0ubuntu7.9 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Jan 24 09:15:31 2020 DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-bionic-amd64-20180608-47+beaver-three-eyed-raven+X92 InstallationDate: Installed on 2019-12-07 (47 days ago) InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20180608-09:38 InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap3.28.1-0ubuntu4.18.04.14 PackageArchitecture: all ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=fr_FR.UTF-8 SHELL=/bin/bash SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1860761/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1860761] Re: Dell XPS 13 - Bios upgrade not working - Always ask for power supply
A bios update is not always available in a 60 days time life! -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1860761 Title: Dell XPS 13 - Bios upgrade not working - Always ask for power supply Status in gnome-software package in Ubuntu: Expired Bug description: Each time the notebook starts I'm advised that a new bios upgrade is out: XPS 13 7390 System Update 0.1.3.1 => 0.1.4.0 Problem is that when I ask for update, I always get this message (traduction from french): Not possible to upgrade "XPS 13 7390 System Update": connect power supply. Battery can be full, notebook connected on power supply, doesn't matter, will not upgrade. Daniel Ubuntu 18.04.3 LTS ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: ubuntu-software 3.28.1-0ubuntu4.18.04.14 ProcVersionSignature: Ubuntu 4.15.0-1066.76-oem 4.15.18 Uname: Linux 4.15.0-1066-oem x86_64 ApportVersion: 2.20.9-0ubuntu7.9 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Jan 24 09:15:31 2020 DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-bionic-amd64-20180608-47+beaver-three-eyed-raven+X92 InstallationDate: Installed on 2019-12-07 (47 days ago) InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20180608-09:38 InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap3.28.1-0ubuntu4.18.04.14 PackageArchitecture: all ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=fr_FR.UTF-8 SHELL=/bin/bash SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1860761/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1860761] Re: Dell XPS 13 - Bios upgrade not working - Always ask for power supply
[Expired for gnome-software (Ubuntu) because there has been no activity for 60 days.] ** Changed in: gnome-software (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1860761 Title: Dell XPS 13 - Bios upgrade not working - Always ask for power supply Status in gnome-software package in Ubuntu: Expired Bug description: Each time the notebook starts I'm advised that a new bios upgrade is out: XPS 13 7390 System Update 0.1.3.1 => 0.1.4.0 Problem is that when I ask for update, I always get this message (traduction from french): Not possible to upgrade "XPS 13 7390 System Update": connect power supply. Battery can be full, notebook connected on power supply, doesn't matter, will not upgrade. Daniel Ubuntu 18.04.3 LTS ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: ubuntu-software 3.28.1-0ubuntu4.18.04.14 ProcVersionSignature: Ubuntu 4.15.0-1066.76-oem 4.15.18 Uname: Linux 4.15.0-1066-oem x86_64 ApportVersion: 2.20.9-0ubuntu7.9 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Jan 24 09:15:31 2020 DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-bionic-amd64-20180608-47+beaver-three-eyed-raven+X92 InstallationDate: Installed on 2019-12-07 (47 days ago) InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20180608-09:38 InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap3.28.1-0ubuntu4.18.04.14 PackageArchitecture: all ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=fr_FR.UTF-8 SHELL=/bin/bash SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1860761/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1860761] Re: Dell XPS 13 - Bios upgrade not working - Always ask for power supply
Well, have to wait for next bios update. If it help, attached you will find upower when discharging and charging, around 15 seconds between the 2 output ** Attachment added: "upower.txt" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1860761/+attachment/5324168/+files/upower.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1860761 Title: Dell XPS 13 - Bios upgrade not working - Always ask for power supply Status in gnome-software package in Ubuntu: Incomplete Bug description: Each time the notebook starts I'm advised that a new bios upgrade is out: XPS 13 7390 System Update 0.1.3.1 => 0.1.4.0 Problem is that when I ask for update, I always get this message (traduction from french): Not possible to upgrade "XPS 13 7390 System Update": connect power supply. Battery can be full, notebook connected on power supply, doesn't matter, will not upgrade. Daniel Ubuntu 18.04.3 LTS ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: ubuntu-software 3.28.1-0ubuntu4.18.04.14 ProcVersionSignature: Ubuntu 4.15.0-1066.76-oem 4.15.18 Uname: Linux 4.15.0-1066-oem x86_64 ApportVersion: 2.20.9-0ubuntu7.9 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Jan 24 09:15:31 2020 DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-bionic-amd64-20180608-47+beaver-three-eyed-raven+X92 InstallationDate: Installed on 2019-12-07 (47 days ago) InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20180608-09:38 InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap3.28.1-0ubuntu4.18.04.14 PackageArchitecture: all ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=fr_FR.UTF-8 SHELL=/bin/bash SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1860761/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1860761] Re: Dell XPS 13 - Bios upgrade not working - Always ask for power supply
Thank you for your reply, the 100% charged doesn't make much sense though, it you are on A/C it should be enough... without the debug informations hard to tell what the issue is though -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1860761 Title: Dell XPS 13 - Bios upgrade not working - Always ask for power supply Status in gnome-software package in Ubuntu: Incomplete Bug description: Each time the notebook starts I'm advised that a new bios upgrade is out: XPS 13 7390 System Update 0.1.3.1 => 0.1.4.0 Problem is that when I ask for update, I always get this message (traduction from french): Not possible to upgrade "XPS 13 7390 System Update": connect power supply. Battery can be full, notebook connected on power supply, doesn't matter, will not upgrade. Daniel Ubuntu 18.04.3 LTS ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: ubuntu-software 3.28.1-0ubuntu4.18.04.14 ProcVersionSignature: Ubuntu 4.15.0-1066.76-oem 4.15.18 Uname: Linux 4.15.0-1066-oem x86_64 ApportVersion: 2.20.9-0ubuntu7.9 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Jan 24 09:15:31 2020 DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-bionic-amd64-20180608-47+beaver-three-eyed-raven+X92 InstallationDate: Installed on 2019-12-07 (47 days ago) InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20180608-09:38 InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap3.28.1-0ubuntu4.18.04.14 PackageArchitecture: all ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=fr_FR.UTF-8 SHELL=/bin/bash SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1860761/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1860761] Re: Dell XPS 13 - Bios upgrade not working - Always ask for power supply
Hi Sebastien. While rebooting to have a clear journalctl output to send you, the updates work and I found why. Battery has to be 100% charged. While still on power, reboot the machine, do the upgrade, reboot and finally the BIOS gets upgraded. After last reboot you can remove the power supply. Should this be the correct behavior ? Daniel -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1860761 Title: Dell XPS 13 - Bios upgrade not working - Always ask for power supply Status in gnome-software package in Ubuntu: Incomplete Bug description: Each time the notebook starts I'm advised that a new bios upgrade is out: XPS 13 7390 System Update 0.1.3.1 => 0.1.4.0 Problem is that when I ask for update, I always get this message (traduction from french): Not possible to upgrade "XPS 13 7390 System Update": connect power supply. Battery can be full, notebook connected on power supply, doesn't matter, will not upgrade. Daniel Ubuntu 18.04.3 LTS ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: ubuntu-software 3.28.1-0ubuntu4.18.04.14 ProcVersionSignature: Ubuntu 4.15.0-1066.76-oem 4.15.18 Uname: Linux 4.15.0-1066-oem x86_64 ApportVersion: 2.20.9-0ubuntu7.9 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Jan 24 09:15:31 2020 DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-bionic-amd64-20180608-47+beaver-three-eyed-raven+X92 InstallationDate: Installed on 2019-12-07 (47 days ago) InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20180608-09:38 InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap3.28.1-0ubuntu4.18.04.14 PackageArchitecture: all ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=fr_FR.UTF-8 SHELL=/bin/bash SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1860761/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1860761] Re: Dell XPS 13 - Bios upgrade not working - Always ask for power supply
Thank you for your bug report. Can you add the info from those command after trying the update while being on a/c? $ upower -d $ journalctl -b 0 ** Changed in: gnome-software (Ubuntu) Importance: Undecided => Low ** Changed in: gnome-software (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1860761 Title: Dell XPS 13 - Bios upgrade not working - Always ask for power supply Status in gnome-software package in Ubuntu: Incomplete Bug description: Each time the notebook starts I'm advised that a new bios upgrade is out: XPS 13 7390 System Update 0.1.3.1 => 0.1.4.0 Problem is that when I ask for update, I always get this message (traduction from french): Not possible to upgrade "XPS 13 7390 System Update": connect power supply. Battery can be full, notebook connected on power supply, doesn't matter, will not upgrade. Daniel Ubuntu 18.04.3 LTS ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: ubuntu-software 3.28.1-0ubuntu4.18.04.14 ProcVersionSignature: Ubuntu 4.15.0-1066.76-oem 4.15.18 Uname: Linux 4.15.0-1066-oem x86_64 ApportVersion: 2.20.9-0ubuntu7.9 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Jan 24 09:15:31 2020 DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-bionic-amd64-20180608-47+beaver-three-eyed-raven+X92 InstallationDate: Installed on 2019-12-07 (47 days ago) InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20180608-09:38 InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap3.28.1-0ubuntu4.18.04.14 PackageArchitecture: all ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=fr_FR.UTF-8 SHELL=/bin/bash SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1860761/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
