Thanks @eythian -- I'll take that as confirmation and mark this Fix
Released
** Changed in: snapd (Ubuntu Jammy)
Status: Confirmed => Fix Released
** Changed in: snapd (Ubuntu)
Status: Fix Committed => Fix Released
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It also works properly on mine now
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Title:
libreoffice help doesn't open in firefox (404 error on
This would appear to be fixed on my jammy system. Any objections to
marking this fix released?
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Title:
libreoffice help
Same issue on Xubuntu 22.04.1 French, the 'file not found' URL is:
file:///usr/share/libreoffice/help/index.html?Target=scalc/.uno%3AHelpIndex=fr=UNIX=7.3
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Hello,
Same issue still occurs in french Ubuntu 22.04 installed.
Hit F1 open firefox with:
Fichier introuvable
Firefox ne peut trouver le fichier à l’adresse
/usr/share/libreoffice/help/index.html?Target=swriter/SW_HID_EDIT_WIN=fr=UNIX=7.3.
- Vérifiez la syntaxe du nom
Hi Chris, that's expected, because the fix has only been committed to
the repo, it's not in any release yet.
If you feel adventurous, you could use snapd from the edge channel
("snap refresh --channel=latest/edge snapd"), but it's not something I
recommend to keep active, so if you feel like
this error still occurs in Lubuntu kinetic (daily) using
snapd:
Installed: 2.57.1+22.10.1
daily 20220915
(though it's working on my primary box running kinetic using the same
procedures... my primary box though is heavily modified/bloated)
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** Changed in: snapd (Ubuntu)
Status: In Progress => Fix Committed
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Title:
libreoffice help doesn't open in firefox
Proposed fix: https://github.com/snapcore/snapd/pull/12127
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Title:
libreoffice help doesn't open in firefox (404 error on
** Changed in: snapd (Ubuntu)
Status: Confirmed => In Progress
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Title:
libreoffice help doesn't open in firefox (404
Attaching the logs when running chromium. The /usr/share/libreoffice is
missing from chromium's mount namespace, and the logs show that an error
occurred when creating it:
change.go:446: DEBUG: remove "/tmp/.snap/usr/share" (error: )
change.go:320: DEBUG: mount
I'm afraid that Olivier is right. In the commit he linked to, the two
lines
apparmor.GenWritableProfile(emit, "/usr/share/libreoffice/help", 3)
apparmor.GenWritableProfile(emit, "/usr/share/xubuntu-docs", 3)
were replaced with a single
apparmor.GenWritableProfile(emit,
This issue also occurs with GIMP and Firefox. When trying to access the
GIMP help folder with Firefox, it reports "File not found".
Steps to reproduce:
Firefox 104.0.1 snap in Kubuntu attempts to access the Gimp application
help file "index.html" which is located in folder
impish is EOL so removed.
If I load libreoffice on my primary kinetic box; and seek help, it
switches to firefox (snap) but on firefox I get only
---
File not found
Firefox can’t find the file at
/usr/share/libreoffice/help/index.html?Target=swriter/.uno:HelpIndex=en-
US=UNIX=7.4.
Check
Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: snapd (Ubuntu Jammy)
Status: New => Confirmed
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Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: snapd (Ubuntu)
Status: New => Confirmed
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** Also affects: snapd (Ubuntu)
Importance: Undecided
Status: New
** Changed in: snapd (Ubuntu Jammy)
Importance: Undecided => Critical
** Changed in: snapd (Ubuntu)
Importance: Undecided => Critical
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The bug is still consistently present in LO 7.3.4.2. Even when using a
browser like FF or Chromium to open
/usr/share/libreoffice/help/index.html results in the "File not found"
error.
Copying the index.html file to ~/Downloads fixes the error (but produces
a blank page in both browsers).
Om my
This appears to have regressed. I'm suspecting the changes in
https://github.com/snapcore/snapd/commit/5abb3aab6b74db5a9e9920c537d673806603349a.
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For me the issue is now fixed with snapd 2.55.3 and the latest update of
firefox to version 100.0.2-1.
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Title:
libreoffice
Here is the output when I press F1 in LO 7.3.2.2, Ubuntu 22.04, ...
window.location.href =
"file:///usr/share/libreoffice/help/index.html?Target=swriter/SW_HID_EDIT_WIN&Language=en-
GB&System=UNIX&Version=7.3";Help Page
Redirection
Definitely a bug.
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Chris, yes, the snapd update isn't in Jammy currently. The correct
command to check what version of snapd you are running is
snap info snapd
I think you'll need to restart once snapd is updated to get the fix.
It's correct for this bug to be Fix Released because there is nothing
left to do on
This is still occurring on Lubuntu jammy 2020-04-13
(daily live; starting libreoffice & seeking help)
snapd package is according to `apt-cache policy snapd`
Installed: 2.55.3+22.04
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This still requires a snapd 2.55.3 release. See
https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/comments/14
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A quick test using package
guiverc@d960-ubu2:/de2900$ apt-cache policy libreoffice
libreoffice:
Installed: (none)
Candidate: 1:7.3.2-0ubuntu1
Version table:
1:7.3.2-0ubuntu1 500
500 http://archive.ubuntu.com/ubuntu jammy/universe amd64 Packages
and I'm getting a firefox tab
This bug was fixed in the package libreoffice - 1:7.3.2-0ubuntu1
---
libreoffice (1:7.3.2-0ubuntu1) jammy; urgency=medium
* New upstream release
* Use XDG_DOWNLOAD_DIR as location for temporary file for offline help
(LP: #1951210)
-- Rico Tzschichholz Mon, 04 Apr 2022
** Changed in: libreoffice (Ubuntu Jammy)
Status: Triaged => Fix Committed
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Title:
libreoffice help doesn't open in
** Changed in: libreoffice (Ubuntu Jammy)
Assignee: (unassigned) => Rico Tzschichholz (ricotz)
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Title:
libreoffice help
** Also affects: libreoffice (Ubuntu Jammy)
Importance: Medium
Status: Triaged
** Changed in: libreoffice (Ubuntu Jammy)
Milestone: None => ubuntu-22.04
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** Changed in: libreoffice (Ubuntu)
Status: Confirmed => Triaged
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Title:
libreoffice help doesn't open in firefox
Submitted https://github.com/snapcore/snapd/pull/11588 to update the
system-packages-doc interface.
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Title:
libreoffice help
Right, specifically this:
« Packages must not require the existence of any files in
/usr/share/doc/ in order to function. Any files that are used or read by
programs but are also useful as stand alone documentation should be
installed elsewhere, such as under /usr/share/package/, and then
Installing those files to /usr/share/doc would oppose the Debian policy
12.3 - https://www.debian.org/doc/debian-policy/ch-docs.html#additional-
documentation
Adding symlinks in /usr/share/doc/libreoffice/* back to
/usr/share/libreoffice/* would be allowed.
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Right, snaps aren't allowed read-access to the host's filesystem in
general but for a few exceptions. One of them is /usr/share/doc, so I'm
wondering whether we could have libreoffice install its HTML
documentation there (e.g. /usr/share/doc/libreoffice/help/), and symlink
@osomon So putting the temporary file in XDG_DOWNLOAD_DIR works, but is
not enough yet, since the firefox snap can't even read the real target.
See "xdg-open /usr/share/libreoffice/help/index.html"
A patched version of libreoffice can be found at
I just verified that indeed xdg-open (in fact gio that is invoked by
xdg-open) is tripped by URLs with parameters.
This would require patching impl_showOfflineHelp() to write the
temporary file to some place strictly confined snaps such as firefox can
see, e.g. XDG_DOWNLOAD_DIR. Not exactly a
This issue still exists. The cause of the problem is that libreoffice
generates a temporary HTML page somewhere under the system-wide /tmp,
which contains a bit of javascript that redirects to
file:///usr/share/libreoffice/help/index.html. But the firefox snap,
being strictly confined, cannot see
** Tags added: snap
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Title:
libreoffice help doesn't open in firefox (404 error on
Alas I've not been very thorough in recording which LibreOffice app I've
opened in prior comments (it's usually one or two randomly I open), but
I booted an QA-test install done earlier today on
- dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd
5000/6000/7350/8350)
NOTE: Install
Fresh install of Lubuntu jammy on
- hp dc7700 (c2d-e6320, 5gb, nvidia quadro nvs 290)
Post install and using the fresh lubuntu system, opening LibreOffice - HELP -
Libreoffice.Help
gets `firefox` opened &
FILE NOT FOUND - file://tmp/lu23267w8nw8.tmp/NewHelp1.htmp
** Tags added: impish
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Installed the Firefox snap package, while leaving the Lubuntu
21.10-provided Firefox .deb package installed.
Launched LibreOffice Writer to see what the Help function did.
*It launched a Thunderbird compose window.*
Firefox snap package was then removed. The Thunderbird installation is
the snap
** Description changed:
Ubuntu jammy live QA-test on
- dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd
5000/6000/7350/8350)
Opened LibreOffice Writer as random apps in QA-test.
Hit F1 to call help, and all I get is an error
URL:
Issue also occurs in 21.10 release, using Lubuntu.
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Title:
libreoffice help doesn't open in firefox (404 error on
Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: libreoffice (Ubuntu)
Status: New => Confirmed
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** Summary changed:
- libreoffice help doesn't open firefox (404 error on
file:///tmp/lu417531j7po.tmp/NewHelp0.html)
+ libreoffice help doesn't open in firefox (404 error on
file:///tmp/lu417531j7po.tmp/NewHelp0.html)
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