[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
Thanks @eythian -- I'll take that as confirmation and mark this Fix Released ** Changed in: snapd (Ubuntu Jammy) Status: Confirmed => Fix Released ** Changed in: snapd (Ubuntu) Status: Fix Committed => Fix Released -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in snapd package in Ubuntu: Fix Released Status in libreoffice source package in Jammy: Fix Released Status in snapd source package in Jammy: Fix Released Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
It also works properly on mine now -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in snapd package in Ubuntu: Fix Committed Status in libreoffice source package in Jammy: Fix Released Status in snapd source package in Jammy: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
This would appear to be fixed on my jammy system. Any objections to marking this fix released? -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in snapd package in Ubuntu: Fix Committed Status in libreoffice source package in Jammy: Fix Released Status in snapd source package in Jammy: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
Same issue on Xubuntu 22.04.1 French, the 'file not found' URL is: file:///usr/share/libreoffice/help/index.html?Target=scalc/.uno%3AHelpIndex=fr=UNIX=7.3 -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in snapd package in Ubuntu: Fix Committed Status in libreoffice source package in Jammy: Fix Released Status in snapd source package in Jammy: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
Hello, Same issue still occurs in french Ubuntu 22.04 installed. Hit F1 open firefox with: Fichier introuvable Firefox ne peut trouver le fichier à l’adresse /usr/share/libreoffice/help/index.html?Target=swriter/SW_HID_EDIT_WIN=fr=UNIX=7.3. - Vérifiez la syntaxe du nom de fichier (dont le respect des minuscules/majuscules) ; - Vérifiez si le fichier n’a pas été déplacé, renommé ou supprimé. snapd version: 2.57.1 revision: 16778 Tried with latest/edge version: 2.57.3+git399.g7b37d59 revision: 17220 But the error still occurs. Same issue with Gimp with the url: /usr/share/gimp/2.0/help/fr/index.html Maybe occurs with other applications which use /usr/share/ for the help? -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in snapd package in Ubuntu: Fix Committed Status in libreoffice source package in Jammy: Fix Released Status in snapd source package in Jammy: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
Hi Chris, that's expected, because the fix has only been committed to
the repo, it's not in any release yet.
If you feel adventurous, you could use snapd from the edge channel
("snap refresh --channel=latest/edge snapd"), but it's not something I
recommend to keep active, so if you feel like trying the latest version
to verify whether the issue is really fixed you are very welcome to do
so, but after doing that I'd recommend you to return to the stable
version (same command as above, just with "latest/stable" as the
channel) and live with this bug until the next major release.
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to libreoffice in Ubuntu.
https://bugs.launchpad.net/bugs/1951210
Title:
libreoffice help doesn't open in firefox (404 error on
file:///tmp/lu417531j7po.tmp/NewHelp0.html)
Status in libreoffice package in Ubuntu:
Fix Released
Status in snapd package in Ubuntu:
Fix Committed
Status in libreoffice source package in Jammy:
Fix Released
Status in snapd source package in Jammy:
Confirmed
Bug description:
Ubuntu jammy live QA-test on
- dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd
5000/6000/7350/8350)
Opened LibreOffice Writer as random apps in QA-test.
Hit F1 to call help, and all I get is an error
URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html
---
File not found
Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html.
Check the file name for capitalization or other typing errors.
Check to see if the file was moved, renamed or deleted.
---
Firefox opens as a snap; but it isn't accessing the data from
LibreOffice.
Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks-
libreoffice-deb/27537
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1
ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14
Uname: Linux 5.13.0-19-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu73
Architecture: amd64
CasperMD5CheckResult: pass
CasperVersion: 1.465+canary3.3
CurrentDesktop: ubuntu:GNOME
Date: Wed Nov 17 04:46:33 2021
LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=
LANG=C.UTF-8
SHELL=/bin/bash
SourcePackage: libreoffice
UpgradeStatus: No upgrade log present (probably fresh install)
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions
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[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
this error still occurs in Lubuntu kinetic (daily) using snapd: Installed: 2.57.1+22.10.1 daily 20220915 (though it's working on my primary box running kinetic using the same procedures... my primary box though is heavily modified/bloated) -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in snapd package in Ubuntu: Fix Committed Status in libreoffice source package in Jammy: Fix Released Status in snapd source package in Jammy: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
** Changed in: snapd (Ubuntu) Status: In Progress => Fix Committed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in snapd package in Ubuntu: Fix Committed Status in libreoffice source package in Jammy: Fix Released Status in snapd source package in Jammy: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
Proposed fix: https://github.com/snapcore/snapd/pull/12127 -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in snapd package in Ubuntu: In Progress Status in libreoffice source package in Jammy: Fix Released Status in snapd source package in Jammy: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
** Changed in: snapd (Ubuntu) Status: Confirmed => In Progress -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in snapd package in Ubuntu: In Progress Status in libreoffice source package in Jammy: Fix Released Status in snapd source package in Jammy: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
Attaching the logs when running chromium. The /usr/share/libreoffice is missing from chromium's mount namespace, and the logs show that an error occurred when creating it: change.go:446: DEBUG: remove "/tmp/.snap/usr/share" (error: ) change.go:320: DEBUG: mount name:"/var/lib/snapd/hostfs/usr/share/gtk-doc" dir:"/usr/share/gtk-doc" type:"none" opts:MS_BIND|MS_RDONLY unparsed:"" (error: ) update.go:85: cannot change mount namespace according to change mount (/var/lib/snapd/hostfs/usr/share/libreoffice/help /usr/share/libreoffice/help none bind,ro 0 0): cannot create directory "/usr/share/libreoffice/help": permission denied ** Attachment added: "SNAPD_DEBUG=1 chromium" https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+attachment/5614653/+files/chromium.log -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in snapd package in Ubuntu: Confirmed Status in libreoffice source package in Jammy: Fix Released Status in snapd source package in Jammy: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
I'm afraid that Olivier is right. In the commit he linked to, the two lines apparmor.GenWritableProfile(emit, "/usr/share/libreoffice/help", 3) apparmor.GenWritableProfile(emit, "/usr/share/xubuntu-docs", 3) were replaced with a single apparmor.GenWritableProfile(emit, "/usr/share/", 3) I need to investigate this, but my first guess is that this has the effect of making firefox and chrome see a different /usr/share/ tree than the one from the host. I'll be investigating this. ** Changed in: snapd (Ubuntu) Assignee: (unassigned) => Alberto Mardegan (mardy) -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in snapd package in Ubuntu: Confirmed Status in libreoffice source package in Jammy: Fix Released Status in snapd source package in Jammy: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
This issue also occurs with GIMP and Firefox. When trying to access the GIMP help folder with Firefox, it reports "File not found". Steps to reproduce: Firefox 104.0.1 snap in Kubuntu attempts to access the Gimp application help file "index.html" which is located in folder "/usr/share/gimp/2.0/help/en/" using command URL "file:///usr/share/gimp/2.0/help/en/index.html". Actual results: Firefox is unable to access that folder and reports the following: File not found Firefox can’t find the file at /usr/share/gimp/2.0/help/en/index.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. Expected results: Firefox should be able to access the folder and files at that location since they are accessible using the same user id with a bash command line command: cat /usr/share/gimp/2.0/help/en/index.html -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in snapd package in Ubuntu: Confirmed Status in libreoffice source package in Jammy: Fix Released Status in snapd source package in Jammy: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
impish is EOL so removed. If I load libreoffice on my primary kinetic box; and seek help, it switches to firefox (snap) but on firefox I get only --- File not found Firefox can’t find the file at /usr/share/libreoffice/help/index.html?Target=swriter/.uno:HelpIndex=en- US=UNIX=7.4. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- snapd: Installed: 2.57.1+22.10 ** Tags removed: impish ** Tags added: kinetic -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in snapd package in Ubuntu: Confirmed Status in libreoffice source package in Jammy: Fix Released Status in snapd source package in Jammy: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: snapd (Ubuntu Jammy) Status: New => Confirmed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in snapd package in Ubuntu: Confirmed Status in libreoffice source package in Jammy: Fix Released Status in snapd source package in Jammy: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: snapd (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in snapd package in Ubuntu: Confirmed Status in libreoffice source package in Jammy: Fix Released Status in snapd source package in Jammy: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
** Also affects: snapd (Ubuntu) Importance: Undecided Status: New ** Changed in: snapd (Ubuntu Jammy) Importance: Undecided => Critical ** Changed in: snapd (Ubuntu) Importance: Undecided => Critical -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in snapd package in Ubuntu: New Status in libreoffice source package in Jammy: Fix Released Status in snapd source package in Jammy: New Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
The bug is still consistently present in LO 7.3.4.2. Even when using a browser like FF or Chromium to open /usr/share/libreoffice/help/index.html results in the "File not found" error. Copying the index.html file to ~/Downloads fixes the error (but produces a blank page in both browsers). Om my Kubuntu 22.04.1 LTS PC the access rights of the folder /usr/share/libreoffice/help and index.html file are: -rwxr-xr-x (755), owner = group = root -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in libreoffice source package in Jammy: Fix Released Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
This appears to have regressed. I'm suspecting the changes in https://github.com/snapcore/snapd/commit/5abb3aab6b74db5a9e9920c537d673806603349a. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in libreoffice source package in Jammy: Fix Released Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
For me the issue is now fixed with snapd 2.55.3 and the latest update of firefox to version 100.0.2-1. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in libreoffice source package in Jammy: Fix Released Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
Here is the output when I press F1 in LO 7.3.2.2, Ubuntu 22.04, ... window.location.href = "file:///usr/share/libreoffice/help/index.html?Target=swriter/SW_HID_EDIT_WIN&Language=en- GB&System=UNIX&Version=7.3";Help Page Redirection Definitely a bug. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in libreoffice source package in Jammy: Fix Released Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
Chris, yes, the snapd update isn't in Jammy currently. The correct command to check what version of snapd you are running is snap info snapd I think you'll need to restart once snapd is updated to get the fix. It's correct for this bug to be Fix Released because there is nothing left to do on the LibreOffice side. The snapd update should be released soon (I don't have an exact schedule for it.) -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in libreoffice source package in Jammy: Fix Released Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
This is still occurring on Lubuntu jammy 2020-04-13 (daily live; starting libreoffice & seeking help) snapd package is according to `apt-cache policy snapd` Installed: 2.55.3+22.04 -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in libreoffice source package in Jammy: Fix Released Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
This still requires a snapd 2.55.3 release. See https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/comments/14 -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in libreoffice source package in Jammy: Fix Released Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
A quick test using package guiverc@d960-ubu2:/de2900$ apt-cache policy libreoffice libreoffice: Installed: (none) Candidate: 1:7.3.2-0ubuntu1 Version table: 1:7.3.2-0ubuntu1 500 500 http://archive.ubuntu.com/ubuntu jammy/universe amd64 Packages and I'm getting a firefox tab opening with page being --- File not found Firefox can’t find the file at /usr/share/libreoffice/help/index.html?Target=swriter/.uno:HelpIndex=en- US=UNIX=7.3. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- this is an installed system (rebooted this morning), I'll wait and re- test when we have a daily ISO available with this package to confirm if it occurs there, or with a fresh install. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in libreoffice source package in Jammy: Fix Released Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
This bug was fixed in the package libreoffice - 1:7.3.2-0ubuntu1 --- libreoffice (1:7.3.2-0ubuntu1) jammy; urgency=medium * New upstream release * Use XDG_DOWNLOAD_DIR as location for temporary file for offline help (LP: #1951210) -- Rico Tzschichholz Mon, 04 Apr 2022 12:28:12 +0200 ** Changed in: libreoffice (Ubuntu Jammy) Status: Fix Committed => Fix Released -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Released Status in libreoffice source package in Jammy: Fix Released Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
** Changed in: libreoffice (Ubuntu Jammy) Status: Triaged => Fix Committed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Fix Committed Status in libreoffice source package in Jammy: Fix Committed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
** Changed in: libreoffice (Ubuntu Jammy) Assignee: (unassigned) => Rico Tzschichholz (ricotz) -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Triaged Status in libreoffice source package in Jammy: Triaged Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
** Also affects: libreoffice (Ubuntu Jammy) Importance: Medium Status: Triaged ** Changed in: libreoffice (Ubuntu Jammy) Milestone: None => ubuntu-22.04 -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Triaged Status in libreoffice source package in Jammy: Triaged Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
** Changed in: libreoffice (Ubuntu) Status: Confirmed => Triaged -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Triaged Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
Submitted https://github.com/snapcore/snapd/pull/11588 to update the system-packages-doc interface. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
Right, specifically this: « Packages must not require the existence of any files in /usr/share/doc/ in order to function. Any files that are used or read by programs but are also useful as stand alone documentation should be installed elsewhere, such as under /usr/share/package/, and then included via symbolic links in /usr/share/doc/package. » I guess that leaves us with proposing an update to the snapd system- packages-doc interface, to allow read access to the host's /usr/share/libreoffice/help. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
Installing those files to /usr/share/doc would oppose the Debian policy 12.3 - https://www.debian.org/doc/debian-policy/ch-docs.html#additional- documentation Adding symlinks in /usr/share/doc/libreoffice/* back to /usr/share/libreoffice/* would be allowed. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
Right, snaps aren't allowed read-access to the host's filesystem in general but for a few exceptions. One of them is /usr/share/doc, so I'm wondering whether we could have libreoffice install its HTML documentation there (e.g. /usr/share/doc/libreoffice/help/), and symlink /usr/share/libreoffice/help to it. This would require patching getHelpRootURL(). -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
@osomon So putting the temporary file in XDG_DOWNLOAD_DIR works, but is not enough yet, since the firefox snap can't even read the real target. See "xdg-open /usr/share/libreoffice/help/index.html" A patched version of libreoffice can be found at https://launchpad.net/~libreoffice/+archive/ubuntu/libreoffice- prereleases/+packages?field.series_filter=jammy -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
I just verified that indeed xdg-open (in fact gio that is invoked by xdg-open) is tripped by URLs with parameters. This would require patching impl_showOfflineHelp() to write the temporary file to some place strictly confined snaps such as firefox can see, e.g. XDG_DOWNLOAD_DIR. Not exactly a clean solution, but better than failing to display the help altogether. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
This issue still exists. The cause of the problem is that libreoffice generates a temporary HTML page somewhere under the system-wide /tmp, which contains a bit of javascript that redirects to file:///usr/share/libreoffice/help/index.html. But the firefox snap, being strictly confined, cannot see files under /tmp. And apparently the reason for this convoluted solution is that xdg-open doesn't support URL parameters with file:// URLs (https://github.com/LibreOffice/core/blob/8cdfd9edce38447a3ab7660a0d534982bd9e69b1/sfx2/source/appl/sfxhelp.cxx#L942). ** Changed in: libreoffice (Ubuntu) Importance: Undecided => Medium -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
** Tags added: snap -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
Alas I've not been very thorough in recording which LibreOffice app I've opened in prior comments (it's usually one or two randomly I open), but I booted an QA-test install done earlier today on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) NOTE: Install was an "install using existing partition" type; ie. no format of partition; so additional packages installed (manually installed) get re-installed etc, and user configs or anything that existed in $HOME isn't touched. This install was a 21.04 system prior to it's EOL where it became a jammy install (I forget what it was pre-21.04, but parts of my $HOME will be many cycles ago). Either way - LibreOffice apps (math & draw I think I used) and LibreOffice - HELP - LibreOffice.Help did NOT show on error on either tried app; unlike the FRESH INSTALL -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
Fresh install of Lubuntu jammy on - hp dc7700 (c2d-e6320, 5gb, nvidia quadro nvs 290) Post install and using the fresh lubuntu system, opening LibreOffice - HELP - Libreoffice.Help gets `firefox` opened & FILE NOT FOUND - file://tmp/lu23267w8nw8.tmp/NewHelp1.htmp ** Tags added: impish -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
Installed the Firefox snap package, while leaving the Lubuntu 21.10-provided Firefox .deb package installed. Launched LibreOffice Writer to see what the Help function did. *It launched a Thunderbird compose window.* Firefox snap package was then removed. The Thunderbird installation is the snap package. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
** Description changed: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. + + Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- + libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. Reported first at https://forum.snapcraft.io/t/firefox-snap-breaks- libreoffice-deb/27537 ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
Issue also occurs in 21.10 release, using Lubuntu. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: libreoffice (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: Confirmed Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1951210] Re: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html)
** Summary changed: - libreoffice help doesn't open firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) + libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1951210 Title: libreoffice help doesn't open in firefox (404 error on file:///tmp/lu417531j7po.tmp/NewHelp0.html) Status in libreoffice package in Ubuntu: New Bug description: Ubuntu jammy live QA-test on - dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350) Opened LibreOffice Writer as random apps in QA-test. Hit F1 to call help, and all I get is an error URL: file:///tmp/lu417531j7po.tmp/NewHelp0.html --- File not found Firefox can’t find the file at /tmp/lu417531j7po.tmp/NewHelp0.html. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. --- Firefox opens as a snap; but it isn't accessing the data from LibreOffice. ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: libreoffice-writer 1:7.2.2-0ubuntu0.21.10.1 ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 Uname: Linux 5.13.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu73 Architecture: amd64 CasperMD5CheckResult: pass CasperVersion: 1.465+canary3.3 CurrentDesktop: ubuntu:GNOME Date: Wed Nov 17 04:46:33 2021 LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (2026) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=C.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1951210/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
