Hello Cerin,
Thank you for submitting this bug and reporting a problem with cups. You made
this bug report some time ago and Ubuntu and cups have been updated since then.
Could you confirm that this is no longer a problem and that we can close the
ticket?
If it is still a problem, are you still interested in finding a solution to
this bug?
If you are, could you let us know and, in the current version, could you run
the following (only once):
apport-collect 1074463
and upload the updated logs and and any other logs that are relevant for this
particular issue.
Thank you again for helping make Ubuntu and cups better.
G
** Changed in: cups (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1074463
Title:
Printing Jobs Forever Stuck in Processing Status
Status in cups package in Ubuntu:
Incomplete
Bug description:
In Ubuntu 10 and 11, I had been able to print to a networked HP Color
LaserJet CP1518ni flawlessly. Even with Ubuntu 12.04, I was able to
print, until a few updates ago. Now, any job I sent to the spooler is
forever stuck in "processing" and I'm unable to cancel it.
I've tried:
*reseting the printer to factory defaults
*confirmed the printer works by printing a demo page from the printer itself,
when not connected to the network
*printed a test page from a Windows machine
*removed and re-added the printer using the "Printers" Gnome dialog
Nothing works. Since all the printer's diagnostic functions show it's
working, and Windows can print to it without error, I can only assume
there's some bug on Ubuntu's end that causing the problem. However,
I'm not getting any explicit error messages.
Please let me know if there's any more debugging data I can provide.
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: cups 1.5.3-0ubuntu4
ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
Uname: Linux 3.2.0-32-generic x86_64
NonfreeKernelModules: wl nvidia
ApportVersion: 2.0.1-0ubuntu14
Architecture: amd64
Date: Fri Nov 2 14:46:42 2012
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64+mac
(20111012)
Lpstat:
device for Color-LaserJet-CP1518ni:
dnssd://HP%20Color%20LaserJet%20CP1518ni%20(F4FB2D)._pdl-datastream._tcp.local/
device for DESKJET-930C: hp:/usb/DeskJet_930C?serial=MY0591827KJJ
device for Photosmart-C4200-series:
hp:/usb/Photosmart_C4200_series?serial=CN796MY3XV04VP
MachineType: Apple Inc. MacBookPro5,5
Papersize: letter
PpdFiles:
DESKJET-930C: HP Deskjet 930c, hpcups 3.12.2
Photosmart-C4200-series: HP Photosmart c4200 Series, hpcups 3.12.2
Color-LaserJet-CP1518ni: HP Color LaserJet cp1518ni pcl3, hpcups 3.12.2
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-32-generic
root=UUID=5d4b-e040-4bfd-8817-149837fabbc3 ro quiet splash
acpi_backlight=vendor vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to precise on 2012-05-10 (175 days ago)
dmi.bios.date: 06/15/09
dmi.bios.vendor: Apple Inc.
dmi.bios.version: MBP55.88Z.00AC.B03.0906151708
dmi.board.asset.tag: Base Board Asset Tag#
dmi.board.name: Mac-F2268AC8
dmi.board.vendor: Apple Inc.
dmi.chassis.asset.tag: Asset Tag#
dmi.chassis.type: 10
dmi.chassis.vendor: Apple Inc.
dmi.chassis.version: Mac-F2268AC8
dmi.modalias:
dmi:bvnAppleInc.:bvrMBP55.88Z.00AC.B03.0906151708:bd06/15/09:svnAppleInc.:pnMacBookPro5,5:pvr1.0:rvnAppleInc.:rnMac-F2268AC8:rvr:cvnAppleInc.:ct10:cvrMac-F2268AC8:
dmi.product.name: MacBookPro5,5
dmi.product.version: 1.0
dmi.sys.vendor: Apple Inc.
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