[Desktop-packages] [Bug 1620038] Re: Printing job is "completed" but nothing gets printed
Your problem is not a CUPS bug but a problem with the proprietary driver from Brother. See these lines in error_log: D [28/Sep/2016:16:08:11 +0100] [Job 50] /usr/lib/cups/filter/brother_lpdwrapper_DCP1610W: 103: /usr/lib/cups/filter/brother_lpdwrapper_DCP1610W: /opt/brother/Printers/DCP1610W//cupswrapper/brcupsconfig4: not found D [28/Sep/2016:16:08:11 +0100] [Job 50] //opt/brother/Printers/DCP1610W//lpd/filter_DCP1610W: 60: //opt/brother/Printers/DCP1610W//lpd/filter_DCP1610W: /opt/brother/Printers/DCP1610W/lpd/rawtobr3: not found D [28/Sep/2016:16:08:11 +0100] [Job 50] PID 9245 (/usr/lib/cups/filter/brother_lpdwrapper_DCP1610W) exited with no errors. First there is the "/opt/brother/Printers/DCP1610W//cupswrapper/brcupsconfig4: not found". Are you sure you installed both parts of Brother's driver? The LPD driver and the CUPS wrapper? If not, install the missing package. If you have everything correctly installed as described by Brother, this is a bug in Brother's driver packages. Another bug is that the filter /usr/lib/cups/filter/brother_lpdwrapper_DCP1610W exits with a zero exit status after having failed. This tell CUPS that the job succeeded and so CUPS removes the job from the queue assuming that it got correctly printed. ** Changed in: cups (Ubuntu) Status: Incomplete => Invalid -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1620038 Title: Printing job is "completed" but nothing gets printed Status in cups package in Ubuntu: Invalid Bug description: OS: Xubuntu 16.04.1 Printer Device: Brother DCP1610W My printer is not working on my desktop. I've installed both drivers under "printer" in the following link: http://support.brother.com/g/b/downloadlist.aspx?c=as_ot&lang=en&prod=dcp1610w_eu_as&os=128 The scanner works perfectly fine. I should mention that I've it working on my laptop with exactly the same drivers and OS. After clicking on "Print", the job status is "completed" but nothing gets printed. I can't print test pages. Any idea what might be happening and I should I go about fixing this? Here are the outputs of [CODE]tail -f /var/log/syslog [/CODE] before and after plugging my printer: [CODE]Aug 19 11:50:26 mypc kernel: [ 124.382330] usblp 3-10.3:1.0: usblp1: USB Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x04F9 pid 0x035B Aug 19 11:50:50 mypc org.freedesktop.PackageKit[3064]: DEBUG:Checking for inactivity (30s) Aug 19 11:51:20 mypc org.freedesktop.PackageKit[3064]: DEBUG:Checking for inactivity (60s) Aug 19 11:51:36 mypc kernel: [ 193.883546] usb 3-10.3: USB disconnect, device number 5 Aug 19 11:51:36 mypc kernel: [ 193.883747] usblp1: removed Aug 19 11:51:36 mypc udev-configure-printer[5268]: remove /devices/pci:00/:00:14.0/usb3/3-10/3-10.3 Aug 19 11:51:36 mypc udev-configure-printer[5268]: URI of detected printer: usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother dcp 1610w series serial e74230b5n526398 Aug 19 11:51:36 mypc udev-configure-printer[5268]: URI of print queue: usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother dcp 1610w series serial e74230b5n526398 Aug 19 11:51:36 mypc udev-configure-printer[5268]: Queue ipp://localhost/printers/Brother-DCP-1610W-series has matching device URI Aug 19 11:51:36 mypc udev-configure-printer[5268]: Disabled printer ipp://localhost/printers/Brother-DCP-1610W-series as the corresponding device was unplugged or turned off Aug 19 11:51:40 mypc colord-sane: io/hpmud/pp.c 627: unable to read device-id ret=-1 Aug 19 11:51:43 mypc kernel: [ 200.962335] usb 3-10.3: new high-speed USB device number 6 using xhci_hcd Aug 19 11:51:43 mypc kernel: [ 201.051201] usb 3-10.3: New USB device found, idVendor=04f9, idProduct=035b Aug 19 11:51:43 mypc kernel: [ 201.051204] usb 3-10.3: New USB device strings: Mfr=0, Product=0, SerialNumber=3 Aug 19 11:51:43 mypc kernel: [ 201.051205] usb 3-10.3: SerialNumber: E74230B5N526398 Aug 19 11:51:43 mypc kernel: [ 201.053024] usblp 3-10.3:1.0: usblp1: USB Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x04F9 pid 0x035B Aug 19 11:51:43 mypc systemd[1]: Starting Automatic USB/Bluetooth printer setup (-devices-pci:00-:00:14.0-usb3-3\x2d10-3\x2d10.3)... Aug 19 11:51:43 mypc udev-configure-printer[5285]: add /devices/pci:00/:00:14.0/usb3/3-10/3-10.3 Aug 19 11:51:43 mypc udev-configure-printer[5285]: device devpath is /devices/pci:00/:00:14.0/usb3/3-10/3-10.3 Aug 19 11:51:43 mypc udev-configure-printer[5285]: MFG:Brother MDL:DCP-1610W series SERN:- serial:E74230B5N526398 Aug 19 11:51:43 mypc kernel: [ 201.078847] audit_printk_skb: 63 callbacks suppressed Aug 19 11:51:43 mypc kernel: [ 201.078850] audit: type=1400 audit(1471603903.429:118): apparmor="DENIED" operation="open" profile="/usr/sbin/ippusbx
[Desktop-packages] [Bug 1620038] Re: Printing job is "completed" but nothing gets printed
Here is the required error_log file. ** Attachment added: "error_log" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1620038/+attachment/4750257/+files/error_log -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1620038 Title: Printing job is "completed" but nothing gets printed Status in cups package in Ubuntu: Incomplete Bug description: OS: Xubuntu 16.04.1 Printer Device: Brother DCP1610W My printer is not working on my desktop. I've installed both drivers under "printer" in the following link: http://support.brother.com/g/b/downloadlist.aspx?c=as_ot&lang=en&prod=dcp1610w_eu_as&os=128 The scanner works perfectly fine. I should mention that I've it working on my laptop with exactly the same drivers and OS. After clicking on "Print", the job status is "completed" but nothing gets printed. I can't print test pages. Any idea what might be happening and I should I go about fixing this? Here are the outputs of [CODE]tail -f /var/log/syslog [/CODE] before and after plugging my printer: [CODE]Aug 19 11:50:26 mypc kernel: [ 124.382330] usblp 3-10.3:1.0: usblp1: USB Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x04F9 pid 0x035B Aug 19 11:50:50 mypc org.freedesktop.PackageKit[3064]: DEBUG:Checking for inactivity (30s) Aug 19 11:51:20 mypc org.freedesktop.PackageKit[3064]: DEBUG:Checking for inactivity (60s) Aug 19 11:51:36 mypc kernel: [ 193.883546] usb 3-10.3: USB disconnect, device number 5 Aug 19 11:51:36 mypc kernel: [ 193.883747] usblp1: removed Aug 19 11:51:36 mypc udev-configure-printer[5268]: remove /devices/pci:00/:00:14.0/usb3/3-10/3-10.3 Aug 19 11:51:36 mypc udev-configure-printer[5268]: URI of detected printer: usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother dcp 1610w series serial e74230b5n526398 Aug 19 11:51:36 mypc udev-configure-printer[5268]: URI of print queue: usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother dcp 1610w series serial e74230b5n526398 Aug 19 11:51:36 mypc udev-configure-printer[5268]: Queue ipp://localhost/printers/Brother-DCP-1610W-series has matching device URI Aug 19 11:51:36 mypc udev-configure-printer[5268]: Disabled printer ipp://localhost/printers/Brother-DCP-1610W-series as the corresponding device was unplugged or turned off Aug 19 11:51:40 mypc colord-sane: io/hpmud/pp.c 627: unable to read device-id ret=-1 Aug 19 11:51:43 mypc kernel: [ 200.962335] usb 3-10.3: new high-speed USB device number 6 using xhci_hcd Aug 19 11:51:43 mypc kernel: [ 201.051201] usb 3-10.3: New USB device found, idVendor=04f9, idProduct=035b Aug 19 11:51:43 mypc kernel: [ 201.051204] usb 3-10.3: New USB device strings: Mfr=0, Product=0, SerialNumber=3 Aug 19 11:51:43 mypc kernel: [ 201.051205] usb 3-10.3: SerialNumber: E74230B5N526398 Aug 19 11:51:43 mypc kernel: [ 201.053024] usblp 3-10.3:1.0: usblp1: USB Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x04F9 pid 0x035B Aug 19 11:51:43 mypc systemd[1]: Starting Automatic USB/Bluetooth printer setup (-devices-pci:00-:00:14.0-usb3-3\x2d10-3\x2d10.3)... Aug 19 11:51:43 mypc udev-configure-printer[5285]: add /devices/pci:00/:00:14.0/usb3/3-10/3-10.3 Aug 19 11:51:43 mypc udev-configure-printer[5285]: device devpath is /devices/pci:00/:00:14.0/usb3/3-10/3-10.3 Aug 19 11:51:43 mypc udev-configure-printer[5285]: MFG:Brother MDL:DCP-1610W series SERN:- serial:E74230B5N526398 Aug 19 11:51:43 mypc kernel: [ 201.078847] audit_printk_skb: 63 callbacks suppressed Aug 19 11:51:43 mypc kernel: [ 201.078850] audit: type=1400 audit(1471603903.429:118): apparmor="DENIED" operation="open" profile="/usr/sbin/ippusbxd" name="/etc/ld.so.preload" pid=5299 comm="ippusbxd" requested_mask="r" denied_mask="r" fsuid=0 ouid=0 Aug 19 11:51:47 mypc colord-sane: io/hpmud/pp.c 627: unable to read device-id ret=-1 Aug 19 11:51:48 mypc kernel: [ 206.136838] audit: type=1400 audit(1471603908.485:119): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5309 comm="cups-exec" requested_mask="r" denied_mask="r" fsuid=0 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.137116] audit: type=1400 audit(1471603908.485:120): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5309 comm="cups-deviced" requested_mask="r" denied_mask="r" fsuid=0 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.140017] audit: type=1400 audit(1471603908.489:121): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5311 comm="ipp" requested_mask="r" denied_mask="r" fsuid=7 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.145184] audit: type=1400 audit(1471603908.493:122): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5314 comm=
[Desktop-packages] [Bug 1620038] Re: Printing job is "completed" but nothing gets printed
Please follow the instructions on https://wiki.ubuntu.com/DebuggingPrintingProblems, especially the section "CUPS error_log". ** Changed in: cups (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1620038 Title: Printing job is "completed" but nothing gets printed Status in cups package in Ubuntu: Incomplete Bug description: OS: Xubuntu 16.04.1 Printer Device: Brother DCP1610W My printer is not working on my desktop. I've installed both drivers under "printer" in the following link: http://support.brother.com/g/b/downloadlist.aspx?c=as_ot&lang=en&prod=dcp1610w_eu_as&os=128 The scanner works perfectly fine. I should mention that I've it working on my laptop with exactly the same drivers and OS. After clicking on "Print", the job status is "completed" but nothing gets printed. I can't print test pages. Any idea what might be happening and I should I go about fixing this? Here are the outputs of [CODE]tail -f /var/log/syslog [/CODE] before and after plugging my printer: [CODE]Aug 19 11:50:26 mypc kernel: [ 124.382330] usblp 3-10.3:1.0: usblp1: USB Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x04F9 pid 0x035B Aug 19 11:50:50 mypc org.freedesktop.PackageKit[3064]: DEBUG:Checking for inactivity (30s) Aug 19 11:51:20 mypc org.freedesktop.PackageKit[3064]: DEBUG:Checking for inactivity (60s) Aug 19 11:51:36 mypc kernel: [ 193.883546] usb 3-10.3: USB disconnect, device number 5 Aug 19 11:51:36 mypc kernel: [ 193.883747] usblp1: removed Aug 19 11:51:36 mypc udev-configure-printer[5268]: remove /devices/pci:00/:00:14.0/usb3/3-10/3-10.3 Aug 19 11:51:36 mypc udev-configure-printer[5268]: URI of detected printer: usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother dcp 1610w series serial e74230b5n526398 Aug 19 11:51:36 mypc udev-configure-printer[5268]: URI of print queue: usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother dcp 1610w series serial e74230b5n526398 Aug 19 11:51:36 mypc udev-configure-printer[5268]: Queue ipp://localhost/printers/Brother-DCP-1610W-series has matching device URI Aug 19 11:51:36 mypc udev-configure-printer[5268]: Disabled printer ipp://localhost/printers/Brother-DCP-1610W-series as the corresponding device was unplugged or turned off Aug 19 11:51:40 mypc colord-sane: io/hpmud/pp.c 627: unable to read device-id ret=-1 Aug 19 11:51:43 mypc kernel: [ 200.962335] usb 3-10.3: new high-speed USB device number 6 using xhci_hcd Aug 19 11:51:43 mypc kernel: [ 201.051201] usb 3-10.3: New USB device found, idVendor=04f9, idProduct=035b Aug 19 11:51:43 mypc kernel: [ 201.051204] usb 3-10.3: New USB device strings: Mfr=0, Product=0, SerialNumber=3 Aug 19 11:51:43 mypc kernel: [ 201.051205] usb 3-10.3: SerialNumber: E74230B5N526398 Aug 19 11:51:43 mypc kernel: [ 201.053024] usblp 3-10.3:1.0: usblp1: USB Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x04F9 pid 0x035B Aug 19 11:51:43 mypc systemd[1]: Starting Automatic USB/Bluetooth printer setup (-devices-pci:00-:00:14.0-usb3-3\x2d10-3\x2d10.3)... Aug 19 11:51:43 mypc udev-configure-printer[5285]: add /devices/pci:00/:00:14.0/usb3/3-10/3-10.3 Aug 19 11:51:43 mypc udev-configure-printer[5285]: device devpath is /devices/pci:00/:00:14.0/usb3/3-10/3-10.3 Aug 19 11:51:43 mypc udev-configure-printer[5285]: MFG:Brother MDL:DCP-1610W series SERN:- serial:E74230B5N526398 Aug 19 11:51:43 mypc kernel: [ 201.078847] audit_printk_skb: 63 callbacks suppressed Aug 19 11:51:43 mypc kernel: [ 201.078850] audit: type=1400 audit(1471603903.429:118): apparmor="DENIED" operation="open" profile="/usr/sbin/ippusbxd" name="/etc/ld.so.preload" pid=5299 comm="ippusbxd" requested_mask="r" denied_mask="r" fsuid=0 ouid=0 Aug 19 11:51:47 mypc colord-sane: io/hpmud/pp.c 627: unable to read device-id ret=-1 Aug 19 11:51:48 mypc kernel: [ 206.136838] audit: type=1400 audit(1471603908.485:119): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5309 comm="cups-exec" requested_mask="r" denied_mask="r" fsuid=0 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.137116] audit: type=1400 audit(1471603908.485:120): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5309 comm="cups-deviced" requested_mask="r" denied_mask="r" fsuid=0 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.140017] audit: type=1400 audit(1471603908.489:121): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5311 comm="ipp" requested_mask="r" denied_mask="r" fsuid=7 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.145184] audit: type=1400 audit(1471603908.493:122): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.prelo
[Desktop-packages] [Bug 1620038] Re: Printing job is "completed" but nothing gets printed
** Description changed: OS: Xubuntu 16.04.1 Printer Device: Brother DCP1610W My printer is not working on my desktop. I've installed both drivers under "printer" in the following link: http://support.brother.com/g/b/downloadlist.aspx?c=as_ot&lang=en&prod=dcp1610w_eu_as&os=128 The scanner works perfectly fine. I should mention that I've it working on my laptop with exactly the same drivers and OS. After clicking on "Print", the job status is "completed" but nothing gets printed. I can't print test pages. + + Any idea what might be happening and I should I go about fixing this? Here are the outputs of [CODE]tail -f /var/log/syslog [/CODE] before and after plugging my printer: [CODE]Aug 19 11:50:26 mypc kernel: [ 124.382330] usblp 3-10.3:1.0: usblp1: USB Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x04F9 pid 0x035B Aug 19 11:50:50 mypc org.freedesktop.PackageKit[3064]: DEBUG:Checking for inactivity (30s) Aug 19 11:51:20 mypc org.freedesktop.PackageKit[3064]: DEBUG:Checking for inactivity (60s) Aug 19 11:51:36 mypc kernel: [ 193.883546] usb 3-10.3: USB disconnect, device number 5 Aug 19 11:51:36 mypc kernel: [ 193.883747] usblp1: removed Aug 19 11:51:36 mypc udev-configure-printer[5268]: remove /devices/pci:00/:00:14.0/usb3/3-10/3-10.3 Aug 19 11:51:36 mypc udev-configure-printer[5268]: URI of detected printer: usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother dcp 1610w series serial e74230b5n526398 Aug 19 11:51:36 mypc udev-configure-printer[5268]: URI of print queue: usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother dcp 1610w series serial e74230b5n526398 Aug 19 11:51:36 mypc udev-configure-printer[5268]: Queue ipp://localhost/printers/Brother-DCP-1610W-series has matching device URI Aug 19 11:51:36 mypc udev-configure-printer[5268]: Disabled printer ipp://localhost/printers/Brother-DCP-1610W-series as the corresponding device was unplugged or turned off Aug 19 11:51:40 mypc colord-sane: io/hpmud/pp.c 627: unable to read device-id ret=-1 Aug 19 11:51:43 mypc kernel: [ 200.962335] usb 3-10.3: new high-speed USB device number 6 using xhci_hcd Aug 19 11:51:43 mypc kernel: [ 201.051201] usb 3-10.3: New USB device found, idVendor=04f9, idProduct=035b Aug 19 11:51:43 mypc kernel: [ 201.051204] usb 3-10.3: New USB device strings: Mfr=0, Product=0, SerialNumber=3 Aug 19 11:51:43 mypc kernel: [ 201.051205] usb 3-10.3: SerialNumber: E74230B5N526398 Aug 19 11:51:43 mypc kernel: [ 201.053024] usblp 3-10.3:1.0: usblp1: USB Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x04F9 pid 0x035B Aug 19 11:51:43 mypc systemd[1]: Starting Automatic USB/Bluetooth printer setup (-devices-pci:00-:00:14.0-usb3-3\x2d10-3\x2d10.3)... Aug 19 11:51:43 mypc udev-configure-printer[5285]: add /devices/pci:00/:00:14.0/usb3/3-10/3-10.3 Aug 19 11:51:43 mypc udev-configure-printer[5285]: device devpath is /devices/pci:00/:00:14.0/usb3/3-10/3-10.3 Aug 19 11:51:43 mypc udev-configure-printer[5285]: MFG:Brother MDL:DCP-1610W series SERN:- serial:E74230B5N526398 Aug 19 11:51:43 mypc kernel: [ 201.078847] audit_printk_skb: 63 callbacks suppressed Aug 19 11:51:43 mypc kernel: [ 201.078850] audit: type=1400 audit(1471603903.429:118): apparmor="DENIED" operation="open" profile="/usr/sbin/ippusbxd" name="/etc/ld.so.preload" pid=5299 comm="ippusbxd" requested_mask="r" denied_mask="r" fsuid=0 ouid=0 Aug 19 11:51:47 mypc colord-sane: io/hpmud/pp.c 627: unable to read device-id ret=-1 Aug 19 11:51:48 mypc kernel: [ 206.136838] audit: type=1400 audit(1471603908.485:119): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5309 comm="cups-exec" requested_mask="r" denied_mask="r" fsuid=0 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.137116] audit: type=1400 audit(1471603908.485:120): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5309 comm="cups-deviced" requested_mask="r" denied_mask="r" fsuid=0 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.140017] audit: type=1400 audit(1471603908.489:121): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5311 comm="ipp" requested_mask="r" denied_mask="r" fsuid=7 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.145184] audit: type=1400 audit(1471603908.493:122): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5314 comm="serial" requested_mask="r" denied_mask="r" fsuid=0 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.148449] audit: type=1400 audit(1471603908.497:123): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5316 comm="ipps" requested_mask="r" denied_mask="r" fsuid=7 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.150067] audit: type=1400 audit(1471603908.497:124): apparmor="DENIED" operation="