Michiel, thanks for the reply.
I understand that the tag is currently used as is and so it could be a
problem if it chances.
Even so, I believe there's a strong argument for incoherence/bug with the
way it works now. A notification that is designed to be recorded in history
as
Hi Suneel,
I thought your objective would be to write some python code to
interact with OTRS. If you write python code, the transport (SOAP vs
REST) would not matter, right? As long as you can create / update
tickets?
At the moment there are no API's for Customer Data exposed via the
Generic
