Re: [tdf-discuss] Thninking about a user focused web forum - and user support in general

2010-10-25 Thread Drew Jensen
Howdy Todd

 
 There are a bunch of features that I think would be helpful.  The ones
 I can think of right now:
 
 * As Marc pointed out, it has the guided posting system.  This walks
 you through making a new post, to make sure the post ends up in the
 proper place and has the necessary information.
 
 * It also has the brainstorm forum, which is an integrated system for
 proposing, voting on, discussing, and tracking feature requests.
 
 * It has a keyword tagging system for posts that helps you find what
 you are looking for.
 
 * There is a Solved button on each post.  The person that solved the
 problem clicks the button on the post that had the solution in it,
 letting others uses with the same problem jump straight to the
 solution right from the topic list or search results (they just click
 a checkbox icon).  It also lets people trying to help know that the
 thread doesn't need them.
 
 * It has a button on the topic list and search results that lets you
 jump straight to the first unread post in a thread.
 
 * It automatically aggregates news from the official KDE news sources,
 the KDE website and KDE Dot News, with the ability to comment on them.
  There is also a specific forum just for new releases.
 
 * It has integrated icons for common operating systems (including
 Linux distributions) to make it easy to tell at a glance what sort of
 system the person you are trying to help has.
 
 * The theme is designed to match the theme used by the rest of the KDE
 websites (all official KDE websites use a common theme, including the
 forums).
 
 * It has flags for countries below each username and language-specific forums.
 
 The forum you referred me to may have some of these, but I did not see
 them when I looked.
 
 -Todd
 

Excellent - to keep from losing it I added this in toto to the discuss
page on the wiki
http://wiki.documentfoundation.org/User_talk:Drew/oo-forums

//drew


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Re: [tdf-discuss] Thninking about a user focused web forum - and user support in general

2010-10-25 Thread Marc Paré

Le 2010-10-25 01:54, todd rme a écrit :

On Sun, Oct 24, 2010 at 11:51 PM, Drew Jensend...@baseanswers.com  wrote:


Thanks

Drew


Has anyone looked at the KDE forums?  It might be a good layout for a
software-specific forum.  We also have a built-in system for handling
feature requests directly in the forum (the brainstorm forum).

http://forum.kde.org/

disclaimer: I am an admin on the KDE forums.



Hi todd,

Looks nice - can you tell me how you think it differs from the forums at
http://user.services.openoffice.org/en/forum

Is there some specific aspect to how things are grouped in the KDE site
you wanted to draw attention to? Is it some particular set of features,
search is good because..., how reply is handled is better because...,
that type of thing.

Thanks for taking the time to discuss, much appreciated

Drew


There are a bunch of features that I think would be helpful.  The ones
I can think of right now:

* As Marc pointed out, it has the guided posting system.  This walks
you through making a new post, to make sure the post ends up in the
proper place and has the necessary information.

* It also has the brainstorm forum, which is an integrated system for
proposing, voting on, discussing, and tracking feature requests.

* It has a keyword tagging system for posts that helps you find what
you are looking for.

* There is a Solved button on each post.  The person that solved the
problem clicks the button on the post that had the solution in it,
letting others uses with the same problem jump straight to the
solution right from the topic list or search results (they just click
a checkbox icon).  It also lets people trying to help know that the
thread doesn't need them.

* It has a button on the topic list and search results that lets you
jump straight to the first unread post in a thread.

* It automatically aggregates news from the official KDE news sources,
the KDE website and KDE Dot News, with the ability to comment on them.
  There is also a specific forum just for new releases.

* It has integrated icons for common operating systems (including
Linux distributions) to make it easy to tell at a glance what sort of
system the person you are trying to help has.

* The theme is designed to match the theme used by the rest of the KDE
websites (all official KDE websites use a common theme, including the
forums).

* It has flags for countries below each username and language-specific forums.

The forum you referred me to may have some of these, but I did not see
them when I looked.

-Todd



Hi Todd:

From a user point of view, at first I thought it was a very dumbing 
down system BUT after I tried it, it became quite obvious that it was a 
very streamlined way of dealing with users and obviously, from an 
organisational point of view, very nice for the admins. You will most 
likely get fewer mis-placed postings.


I particularly liked the new:

guided posting system.  This walks you through making a new post, to 
make sure the post ends up in the proper place and has the necessary 
information.


as well as the Solved check mark. Although I found the Solved check 
mark at little hard to find/use at first (it doesn't add the usual 
[Solved] word in the subject line). After I browsed the threads, I 
could then see the value of it.


From a user's perspective, I thought it was an overall nice feeling to 
use it.


Marc


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Re: [tdf-discuss] Better defaults

2010-10-25 Thread Sebastian Spaeth
On Sun, 24 Oct 2010 14:23:13 +0200, RGB ES rgb.m...@gmail.com wrote:
 There are discussions on this list about UI redesign. Even if this is
 a good goal on the mid/long term, there are lots of things that can be
 done *immediately* to build a better user experience: change default
 toolbars and buttons.

Yes please! :). There are many more of these examples and proposals
could be collected on a wiki page. Obviously not everyone is going to
agree, but perhaps we can remove/modify 4-5 Buttons without much
controvery.

Sebastian

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[tdf-discuss] Re: [libreoffice-marketing] Oracle's OpenOffice in Libre Software World Conference

2010-10-25 Thread Alexandro Colorado
On Mon, Oct 25, 2010 at 2:39 AM, timofonic timofonic timofo...@gmail.comwrote:

 Hello.

 I'm not sure what one of the two mailing lists suits best, so I reply
 in both because it may have different topis on each thread.

 Oracle's OpenOffice (oOO) is going to participate in the Libre
 Software World Conference (LSWC).

 LSWC is the spiritual sucessor of the Open Source World Conference
 (OSWC), that got canceled 20 days before celebration due to supossed
 economical issues. LSWC replaces this event and will be celebated at
 27 October in Malaga (Andalucia, Spain, Europe).

 I would like to inform you about this and if there are any plans in
 respect to it. Maybe a group of volunteers can come in with some The
 Document Foundation's LibreOffice T-shirts (you can send me the logo
 in vectorized version, PDF and such is preferred), for example ;)

 http://www.libresoftwareworldconference.org

 Sorry for saying it too late, but I checked the program today
 (
 http://www.libresoftwareworldconference.org/index.php/en/about-the-conference/agenda
 ).

 Regards.

 --
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I had an exchange with some of the core organizer's of the event which they
pull it off in 15 days. Unfortunately they dont have the huge budget that
OSWC had. So they are open to anyone that can make it to the event. They
told me they wanted to have people from TDF but they can't afford pay any
speaker expense.

However if the speaker can manage himself to get to it, he will be welcomed.
They also told me that Oracle's speaker is paying his own expenses as well,
mainly because he got invited to the Valencian educational lliurex event.

-- 
*Alexandro Colorado*
*OpenOffice.org* Español
http://es.openoffice.org

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Re: [tdf-discuss] Oracle's OpenOffice in Libre Software World Conference

2010-10-25 Thread Jesús Corrius
On Mon, Oct 25, 2010 at 9:39 AM, timofonic timofonic
timofo...@gmail.com wrote:
 Hello.

 I'm not sure what one of the two mailing lists suits best, so I reply
 in both because it may have different topis on each thread.

 Oracle's OpenOffice (oOO) is going to participate in the Libre
 Software World Conference (LSWC).

 LSWC is the spiritual sucessor of the Open Source World Conference
 (OSWC), that got canceled 20 days before celebration due to supossed
 economical issues. LSWC replaces this event and will be celebated at
 27 October in Malaga (Andalucia, Spain, Europe).

 I would like to inform you about this and if there are any plans in
 respect to it. Maybe a group of volunteers can come in with some The
 Document Foundation's LibreOffice T-shirts (you can send me the logo
 in vectorized version, PDF and such is preferred), for example ;)

 http://www.libresoftwareworldconference.org

 Sorry for saying it too late, but I checked the program today
 (http://www.libresoftwareworldconference.org/index.php/en/about-the-conference/agenda).


I was invited to the OSWC to give an official presentation about The
Document Foundation.

Unfortunately, I had to change my plans and now it's impossible for me
to attend the LSWC. I will be happy to attend the conference next year
if we can know the dates a few months in advance.

Thanks Microsoft and friends for ruining my trip :(

-- 
Jesús Corrius je...@softcatala.org
Document Foundation founding member
Skype: jcorrius | Twitter: @jcorrius

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Re: [tdf-discuss] Oracle's OpenOffice in Libre Software World Conference

2010-10-25 Thread timofonic timofonic
Hello.

I have no contacts with the organizers, but you can contact with most
of them at the Asolif mailing list
http://www.asolif.es/cgi-bin/mailman/listinfo/comunicacion

Other than that, maybe someone can contact the oOO presentation
responsible person. Any possible solution to The Document Foundation
having some presence in this FOSS event?

I'm sorry for that Jesus, I hope to see you in next Spanish FOSS
events representing TDF. Nos veremos allí (we'll see us there) :)


Regards.

PS: Should be keep this discussion to marketing mailing list only?



2010/10/25 Jesús Corrius je...@softcatala.org:
 On Mon, Oct 25, 2010 at 9:39 AM, timofonic timofonic
 timofo...@gmail.com wrote:
 Hello.

 I'm not sure what one of the two mailing lists suits best, so I reply
 in both because it may have different topis on each thread.

 Oracle's OpenOffice (oOO) is going to participate in the Libre
 Software World Conference (LSWC).

 LSWC is the spiritual sucessor of the Open Source World Conference
 (OSWC), that got canceled 20 days before celebration due to supossed
 economical issues. LSWC replaces this event and will be celebated at
 27 October in Malaga (Andalucia, Spain, Europe).

 I would like to inform you about this and if there are any plans in
 respect to it. Maybe a group of volunteers can come in with some The
 Document Foundation's LibreOffice T-shirts (you can send me the logo
 in vectorized version, PDF and such is preferred), for example ;)

 http://www.libresoftwareworldconference.org

 Sorry for saying it too late, but I checked the program today
 (http://www.libresoftwareworldconference.org/index.php/en/about-the-conference/agenda).


 I was invited to the OSWC to give an official presentation about The
 Document Foundation.

 Unfortunately, I had to change my plans and now it's impossible for me
 to attend the LSWC. I will be happy to attend the conference next year
 if we can know the dates a few months in advance.

 Thanks Microsoft and friends for ruining my trip :(

 --
 Jesús Corrius je...@softcatala.org
 Document Foundation founding member
 Skype: jcorrius | Twitter: @jcorrius

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Re: [tdf-discuss] Oracle's OpenOffice in Libre Software World Conference

2010-10-25 Thread Sigrid Carrera
Hi,

2010/10/25 timofonic timofonic timofo...@gmail.com:
 Hello.


[...]

 Other than that, maybe someone can contact the oOO presentation
 responsible person. Any possible solution to The Document Foundation
 having some presence in this FOSS event?

I don't know, if it is a good idea to contact the OOo person. I've
read on the OOo Marketing mailing list, that Louis will be the one
person who is going there. I have doubts, that he will speak
positively about TDF/LibO.


Sigrid

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Re: [tdf-discuss] Re: [libreoffice-marketing] Oracle's OpenOffice in Libre Software World Conference

2010-10-25 Thread Jesús Corrius
 However if the speaker can manage himself to get to it, he will be welcomed.
 They also told me that Oracle's speaker is paying his own expenses as well,
 mainly because he got invited to the Valencian educational lliurex event.

Louis used to be listed in the lliurex schedule, but I see he's not
there anymore.

-- 
Jesús Corrius je...@softcatala.org
Document Foundation founding member
Skype: jcorrius | Twitter: @jcorrius

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Re: [tdf-discuss] LibO roadmap?

2010-10-25 Thread Sebastian Spaeth
On Fri, 22 Oct 2010 23:26:03 -0400, Drew Jensen wrote:
 On Mon, 2010-10-18 at 10:16 +0200, Cedric Bosdonnat wrote:
  but we need some special care for the research
  world that has been completely left out by OOo these past years.

 Interesting, so would that mean more emphasis on Calc (charting) over
 Writer?  maybe not, but research makes me thing of Calc.. guess that's
 why I stopped to ask - what would you be doing to the code, if you where
 looking to do some changes quickly _for the research ?world_ (academic
 world / corp research world / market-pols research ..all)

heck no :-)

Real stats are going to be done in a stats package anyway :-). But
writing articles, the academics' daily bread and butter in increasingly
done in a full-fledged office suite (unless you happen to be in physics,
engineering, or maths). Most of my article submissions to professionally
managed journals are required in .doc format. Yes, really!

But better citation management would be a boon. Mostly trying to help
zotero to get its stuff done in OO, I guess. Support for
collaboration would be a boon (something like abicollab.net), or
something like ooosvn which supports revision systems for
collaboration. And .doc .docs interoperability would be a boon.

Just three tiny things this academic would love to see improved :).

Sebastian

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Re: [tdf-discuss] LibO roadmap?

2010-10-25 Thread jonathon
On 10/25/2010 11:19 AM, Sebastian Spaeth wrote:

 Real stats are going to be done in a stats package anyway :-). 

IOW, the current macro for R needs to be rewritten as a true R extension.


jonathon
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Re: [tdf-discuss] Thninking about a user focused web forum - and user support in general

2010-10-25 Thread Sam
Hi everyone,

And hi Drew, thanks for adding LibreOfficeForum to the list.

I could implement some of the features that todd rme mentioned if anyone
would find it useful. Drupal is very flexible for this sort of thing.
Yesterday I changed the front page so that it direct users to the proper
language subdomain. We're currently supporting English, Spanish, and
German on equal footing with the same categories across the board, and
hopefully more languages to come.

I'm still open to suggestions if I can make LibreOfficeForum more useful
to anyone.

Best regards,
Sam  @  http://LibreOfficeForum.org


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Re: [tdf-discuss] Thninking about a user focused web forum - and user support in general

2010-10-25 Thread Andy Brown

On Mon Oct 25 2010 07:53:37 GMT-0700 (PDT)  Sam wrote:

Hi everyone,

And hi Drew, thanks for adding LibreOfficeForum to the list.

I could implement some of the features that todd rme mentioned if anyone
would find it useful. Drupal is very flexible for this sort of thing.
Yesterday I changed the front page so that it direct users to the proper
language subdomain. We're currently supporting English, Spanish, and
German on equal footing with the same categories across the board, and
hopefully more languages to come.

I'm still open to suggestions if I can make LibreOfficeForum more useful
to anyone.



Hi Sam,

One or two things I would like to see is the ability to tag a thread to 
watch for replies and bookmark.  The first allows a user to notified 
of new replies with out having to comment directly.  The second allow 
the user to mark a thread for future reference.  The official OOo 
forum allows this and to me a great idea.


Andy
(therabi)


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Re: [tdf-discuss] LibO roadmap?

2010-10-25 Thread Marc Paré

Le 2010-10-25 07:19, Sebastian Spaeth a écrit :

On Fri, 22 Oct 2010 23:26:03 -0400, Drew Jensen wrote:

On Mon, 2010-10-18 at 10:16 +0200, Cedric Bosdonnat wrote:

but we need some special care for the research
world that has been completely left out by OOo these past years.



Interesting, so would that mean more emphasis on Calc (charting) over
Writer?  maybe not, but research makes me thing of Calc.. guess that's
why I stopped to ask - what would you be doing to the code, if you where
looking to do some changes quickly _for the research ?world_ (academic
world / corp research world / market-pols research ..all)


heck no :-)

Real stats are going to be done in a stats package anyway :-). But
writing articles, the academics' daily bread and butter in increasingly
done in a full-fledged office suite (unless you happen to be in physics,
engineering, or maths). Most of my article submissions to professionally
managed journals are required in .doc format. Yes, really!

But better citation management would be a boon. Mostly trying to help
zotero to get its stuff done in OO, I guess. Support for
collaboration would be a boon (something like abicollab.net), or
something like ooosvn which supports revision systems for
collaboration. And .doc .docs interoperability would be a boon.

Just three tiny things this academic would love to see improved :).

Sebastian



Hi Sebastien. Are you registered on the marketing mailist. If not, it 
would be great if you could join. I started a thread on he marketing 
mailist called LibO in Academia and I am collecting comments and 
improvement suggestions there. It would also be great if you could leave 
your comments on that thread.


Marc


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Re: [tdf-discuss] Thninking about a user focused web forum - and user support in general

2010-10-25 Thread Andy Brown

On Mon Oct 25 2010 09:57:27 GMT-0700 (PDT)  Sam wrote:

One or two things I would like to see is the ability to tag a thread
to watch for replies and bookmark. The first allows a user to
notified of new replies with out having to comment directly.
The second allow the user to mark a thread for future reference.
The official OOo forum allows this and to me a great idea.


Thanks Andy, I've been meaning to implement this, but I never got around
to doing it. Today I enabled both features. Please give it a try and let
me know if there are any issues.



Thanks Sam.  I could not fine the bookmark but what you have should be 
usable as the watch would be the same on the setup you have.


Thanks again.

Andy

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Re: [tdf-discuss] Better defaults

2010-10-25 Thread Roman Gelbort
El 25/10/10 04:38, Marc Paré escribió:
 I would suggest this as an extension and people could devise all sort
 of permutations of menus imaginable. That way, a user could pick from
 a list that is more personal to them.

 How about a menu theme for Mad Author or Crazy Academic? LOL

I agree with this idea!!! :-)

-- 
~~~
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Por 10 años con una oficina Open... desde ahora también LIBRE
~~~


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Re: [tdf-discuss] [SC] How to define Membership within TDF?

2010-10-25 Thread Thorsten Behrens
Gianluca Turconi wrote:
 Hypothetical example: Google Corp. develops a large chunk of code for
 LibreOffice. It's an important contribution, of course, and Google would
 belong to the wider LibO community, but is this big contribution
 enough to
 join the steering group of TDF?
 
 No - but it enough for those people at google, who contributed this code
 to be eligible for a seat in the board. And it is enough to have a
 vote at board elections.
 
 Wow, that last sentence is *exactly* what I *don't* want. :)
 
 Such informal approach is impracticable when a *real* Foundation has
 to take decisions in
 order to legally defend the base code, create a sure development
 roadmap (or nominate who create the roadmap)
 and decide about controversial alliances.
 
 Stricter initial rules make stronger organizations in the long run.
 
Hi Gianluca,

hm, I guess most rules can be gamed, by any sufficiently determined
adversary - so I would favour simple, effective bylaws, and use
common sense otherwise.

Additionally, you want to provide the proverbial Big Corp some
incentive to join - note that this was one specific shortcoming of
the OOo project. If they don't see a chance to have at least some
say, why should they sponsor developers in the first place?

Gnome e.g. has the advisory board, where corporations (in contrast
to individual members) are grouped:

http://live.gnome.org/AdvisoryBoard

Institutional membership to Gnome has an annual fee (some lower
5-digit figure, IIRC), that allows the foundation to cover
administrative costs, hold a conference etc. Personal membership,
though, should have low/zero annual cost.

Also, with the proposed membership committee, there'll be humans
having the final say over who's becoming a member and who's not -
pick that group wisely, and I don't see much issues with the
process. ;)

Cheers,

-- Thorsten

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Re: [tdf-discuss] Thninking about a user focused web forum - and user support in general

2010-10-25 Thread Drew Jensen
On Mon, 2010-10-25 at 11:57 -0500, Sam wrote:
 One or two things I would like to see is the ability to tag a thread
 to watch for replies and bookmark. The first allows a user to
 notified of new replies with out having to comment directly.
 The second allow the user to mark a thread for future reference.
 The official OOo forum allows this and to me a great idea.
 
 Thanks Andy, I've been meaning to implement this, but I never got around
 to doing it. Today I enabled both features. Please give it a try and let
 me know if there are any issues.
 
 Thanks!
 Sam  @  http://LibreOfficeForum.org
 

Hi Sam, Andy

Just a BTW I added one of the features from the ooo forum that I liked
w/screen shot to the wiki page - this is a discuss page, feel free to
make use of it 
http://wiki.documentfoundation.org/User_talk:Drew/oo-forums

Also thee is a micro-blog site that has gone up, using status net
(identi.ca) servers, so you can use your existing Twitter or OpenId to
connect there 

- I've invited anyone, and am doing so again here aren't I, that is
moderating at one of the ooo forums or is an active responder in any of
those and you want to talk about user support in general and libreoffice
in particular to connect to it.. there is a group setup at

http://libreofficevols.status.net/group/liboforums

Finally, not sure if I did this already, here, but also added a link to
the japanese support site, using a wiki, muc closer to what Sam has
setup, at the survey page wiki section:
http://wiki.documentfoundation.org/User:Drew/oo-forums#Wikis

pukiwiki, cool

//drew






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Re: [tdf-discuss] UI - Making it an official project/goal?

2010-10-25 Thread Benjamin Horst
I didn't see any responses to this message, but maybe I just missed them.

I took a look at your site, Mike, and it looks interesting. Have you been 
working on UI design concepts for LibreOffice? If so, I'd love to see what 
you've been thinking.

Your feedback on the LibreOffice website would also be valuable--have you 
joined the website mailing list yet?

-Ben

On Oct 17, 2010, at 12:09 PM, Mike Houben wrote:

 Hey there,
 If i'm right TDF and LO are founded to go forward to the future and
 improve the application.
 
 In fact to do this and make a clean cut to our old history with OOo
 I'm willing to supervise the new identity of LO.
 I will not deny our sources to OOo but for the people out there and
 ourselves should we take the application to the future.
 This future is a new design. In another mail we talked about a
 themable application, this is one feature why the other opensource
 applications. I like to do this in the same way (I can't code this but
 I like to do the thinking and planning)
 In the same time i' already working in my head on a new basic template
 for the UI. It's a little bit crazy, for a new direction my idea could
 be cool ( I'm not sure but I hope that it will be).
 To explain myself a little bit: I like to take advantage of the whole
 widescreen, they are nearly a lot more.
 
 For my credentials look at my site: www.crazyhstudio.net
 I studied 3 years graphic design for web and multimedia. In this time
 I found my interest and love in UI.
 For the moment I'm studying informatics. Both in Belgium.
 
 I hope I made my idea and point clear if the are questions feel free
 to shot them. I'm always open for criticism ;)
 And please be nice, this is my first involvement in a real world project.
 
 Mike (or on the web: Houbsi)
 
 
 P.s. While rereading I found my love for the word but ;)
 
 Mobil gesendet
 Sent mobile
 Envoyé mobile
 
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Benjamin Horst
bho...@mac.com
646-464-2314 (Eastern)
www.solidoffice.com


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Re: [tdf-discuss] Who is Funding LibO?

2010-10-25 Thread ian . lynch
 Would someone please explain where the money is coming from to fund
 LibO? Where is it expected to come from in the future, assuming Oracle
 will not join?

There are a few possibilities. One is the certification project that we
are currently working on. (Actually I have been working on it now for
several years and we have all the infrastructure needed in place) We can
apply for EU grants to get it going as did ECDL. They are making enough
money to fund 10 times more developers than Sun or Oracle ever did. Then
there is merchandising and other fund raising plus the usual volunteers.
This also assumes that none of the other corporates help and currently
some are employing contributing developers.

If we can get out of the mindset of dependency on Oracle I think we have
the possibility of raising more money than was ever available before and
spending it more democratically and independently. The speed and extent
will depend on community support.




 --
 Harold Fuchs
 London, England


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Re: [tdf-discuss] Better defaults

2010-10-25 Thread Marc Paré

Le 2010-10-25 13:37, Roman Gelbort a écrit :

El 25/10/10 04:38, Marc Paré escribió:

I would suggest this as an extension and people could devise all sort
of permutations of menus imaginable. That way, a user could pick from
a list that is more personal to them.

How about a menu theme for Mad Author or Crazy Academic? LOL


I agree with this idea!!! :-)



Thanks. I was actually thinking, after the marketing meeting this 
afternoon, that if we could also implement the same feature as the 
Firefox personas, then it would really make it cool for everyone all round.


Marc



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Re: [tdf-discuss] Better defaults

2010-10-25 Thread goldfish


implement the same feature as the Firefox personas



Yes Please!




-Original Message-
From: Marc Paré m...@marcpare.com
To: discuss@documentfoundation.org
Sent: Tue, 26 Oct 2010 6:40 am
Subject: Re: [tdf-discuss] Better defaults


Le 2010-10-25 13:37, Roman Gelbort a écrit : 

El 25/10/10 04:38, Marc Paré escribió: 
I would suggest this as an extension and people could devise all 

sort 
of permutations of menus imaginable. That way, a user could pick 

from 

a list that is more personal to them. 
 
How about a menu theme for Mad Author or Crazy Academic? LOL 

 
I agree with this idea!!! :-) 
 

 
Thanks. I was actually thinking, after the marketing meeting this 
afternoon, that if we could also implement the same feature as the 
Firefox personas, then it would really make it cool for everyone all 
round. 

 
Marc 
 
 
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how to unsubscribe 
List archives are available at 
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be deleted 


 


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