Re: [tdf-discuss] International support
On 14 December 2010 12:49, Karl Morten Ramberg wrote: > Yes I think LibO needs a way of offering intl support and responsetime > guarantee to attract larger companies. > And that that can be a way of partially fund the development > > Karl > > Den 14.12.2010 13:32, skrev sophie: > > Hi, >> On 14/12/2010 15:10, Karl Morten Ramberg wrote: >> >>> I don't think this is as easy as that, large organisations requires a >>> more firm support scheme. I have worked in Ericson, Nokia and ICL/Fujitsu >>> with products and services. It is on that background I raise the question >>> >> You mean that there is no companies able to provide support (1rst, 2nd, >> 3rd level) to dedicated floss software like OOo or LibO? Or that it needs to >> be international? I don't get what you mean by "more firm support scheme". >> Or you mean something like the consultant list we get on the OOo Bizdev >> project >> http://bizdev.openoffice.org/consultants.html >> >> Kind regards >> Sophie >> >> >> >> > -- > Unsubscribe instructions: E-mail to > discuss+h...@documentfoundation.org > Archive: http://www.documentfoundation.org/lists/discuss/ > *** All posts to this list are publicly archived for eternity *** > The idea behind Libre Office certification and associated training is to develop such a support network. It would be possible to include other aspects if there is demand but starting with certification provides a specific focus. We have a meeting in Berlin on the 28th January for anyone interested. -- Ian Ofqual Accredited IT Qualifications The Schools ITQwww.theINGOTs.org +44 (0)1827 305940 You have received this email from the following company: The Learning Machine Limited, Reg Office, 36 Ashby Road, Tamworth, Staffordshire, B79 8AQ. Reg No: 05560797, Registered in England and Wales. -- Unsubscribe instructions: E-mail to discuss+h...@documentfoundation.org Archive: http://www.documentfoundation.org/lists/discuss/ *** All posts to this list are publicly archived for eternity ***
Re: [tdf-discuss] International support
Hi Karl :-) Karl Morten Ramberg wrote (14-12-10 13:49) Yes I think LibO needs a way of offering intl support and responsetime guarantee to attract larger companies. And that that can be a way of partially fund the development It is very true that offering support at a certain level is critical for a part of the market. It is my firm believe, that offering that support only can be done by commercial entities. A FLOSS-project, however vivant and strong it may be, cannot do that. This has nothing to do with being good or not, or with quality; it is simply because of the different nature of the organisations. I remember from BizzDev @ OOo that it is pretty hard to organise a vivant group of companies helping and exchanging. Either you might be to far apart (so different details in projects) or or to close, so in fact direct competitors, and in either case just busy ... Talking about partially fund the development: We had the discussion at the latest OOoCon about a developers-group, that could fix issues/enhance functionality, on per hire basis. Sounds OK, doesn't it? I have an increasing number of contacts with people in my area, that are interested in coding, be it just out of interest, or more serious. (I meet those at booths, when I give presentations, visit partners... it is due to the nature of the LibreOffice project that people get more interested.) So that seems a good starting point for me to start something in my area. Talking about support for really big customers: that is something that I would try with other partners in OSS, if needed from the customers policy. Best, Cor -- - giving openoffice.org its foundation :: The Document Foundation - -- Unsubscribe instructions: E-mail to discuss+h...@documentfoundation.org Archive: http://www.documentfoundation.org/lists/discuss/ *** All posts to this list are publicly archived for eternity ***
Re: [tdf-discuss] International support
Yes I think LibO needs a way of offering intl support and responsetime guarantee to attract larger companies. And that that can be a way of partially fund the development Karl Den 14.12.2010 13:32, skrev sophie: Hi, On 14/12/2010 15:10, Karl Morten Ramberg wrote: I don't think this is as easy as that, large organisations requires a more firm support scheme. I have worked in Ericson, Nokia and ICL/Fujitsu with products and services. It is on that background I raise the question You mean that there is no companies able to provide support (1rst, 2nd, 3rd level) to dedicated floss software like OOo or LibO? Or that it needs to be international? I don't get what you mean by "more firm support scheme". Or you mean something like the consultant list we get on the OOo Bizdev project http://bizdev.openoffice.org/consultants.html Kind regards Sophie -- Unsubscribe instructions: E-mail to discuss+h...@documentfoundation.org Archive: http://www.documentfoundation.org/lists/discuss/ *** All posts to this list are publicly archived for eternity ***
Re: [tdf-discuss] International support
Hi, On 14/12/2010 15:10, Karl Morten Ramberg wrote: I don't think this is as easy as that, large organisations requires a more firm support scheme. I have worked in Ericson, Nokia and ICL/Fujitsu with products and services. It is on that background I raise the question You mean that there is no companies able to provide support (1rst, 2nd, 3rd level) to dedicated floss software like OOo or LibO? Or that it needs to be international? I don't get what you mean by "more firm support scheme". Or you mean something like the consultant list we get on the OOo Bizdev project http://bizdev.openoffice.org/consultants.html Kind regards Sophie -- Unsubscribe instructions: E-mail to discuss+h...@documentfoundation.org Archive: http://www.documentfoundation.org/lists/discuss/ *** All posts to this list are publicly archived for eternity ***
Re: [tdf-discuss] International support
I don't think this is as easy as that, large organisations requires a more firm support scheme. I have worked in Ericson, Nokia and ICL/Fujitsu with products and services. It is on that background I raise the question Den 14.12.2010 13:06, skrev sophie: On 14/12/2010 14:57, Karl Morten Ramberg wrote: Hi all I want to raise a toipic that I find quite important, and that his how to handle support. In my opinion we need to address the large business and organisations and they require support, even international support with one contact point. This could also be a nice source of revenue Oracle is starting to sell support from denmark in scandinavia and thus it is important that we address this issue as soong as possible. I know Norwegian orrganisations buying support from denmar (oracle) because we cant offer sufficent response Did you raised your concerns on the native-lang mailing lists [1]? Support is provided by several companies throughout the world, it's part of the Floss economy/ecosystem. Maybe the local communities may help you here. [1]http://wiki.documentfoundation.org/Local_Mailing_Lists Kind regards Sophie -- Unsubscribe instructions: E-mail to discuss+h...@documentfoundation.org Archive: http://www.documentfoundation.org/lists/discuss/ *** All posts to this list are publicly archived for eternity ***
Re: [tdf-discuss] International support
On 14/12/2010 14:57, Karl Morten Ramberg wrote: Hi all I want to raise a toipic that I find quite important, and that his how to handle support. In my opinion we need to address the large business and organisations and they require support, even international support with one contact point. This could also be a nice source of revenue Oracle is starting to sell support from denmark in scandinavia and thus it is important that we address this issue as soong as possible. I know Norwegian orrganisations buying support from denmar (oracle) because we cant offer sufficent response Did you raised your concerns on the native-lang mailing lists [1]? Support is provided by several companies throughout the world, it's part of the Floss economy/ecosystem. Maybe the local communities may help you here. [1]http://wiki.documentfoundation.org/Local_Mailing_Lists Kind regards Sophie -- Unsubscribe instructions: E-mail to discuss+h...@documentfoundation.org Archive: http://www.documentfoundation.org/lists/discuss/ *** All posts to this list are publicly archived for eternity ***
[tdf-discuss] International support
Hi all I want to raise a toipic that I find quite important, and that his how to handle support. In my opinion we need to address the large business and organisations and they require support, even international support with one contact point. This could also be a nice source of revenue Oracle is starting to sell support from denmark in scandinavia and thus it is important that we address this issue as soon as possible. I know Norwegian orrganisations buying support from denmar (oracle) because we cant offer sufficent response Karl -- Unsubscribe instructions: E-mail to discuss+h...@documentfoundation.org Archive: http://www.documentfoundation.org/lists/discuss/ *** All posts to this list are publicly archived for eternity ***
