Re: [IxDA Discuss] Personas: how many is too many?

2010-02-17 Thread Alf
I wonder how you could get 15 types at first. Is there any criteria? or from researcher's pattern recognition. I think those types can be categorized or filtered by criteria. For example, 5 of 15 might have similar behavior regarding money. In that case, those 5 could be in a category. But of

Re: [IxDA Discuss] How to Get Useful Feedback from Customer Support?

2009-08-10 Thread Alf
UX team should not ignore what customer support team is saying but understand why they are saying like that. Especially customer supporting have to face with many angry users who have big complains rather than happy one. So their frustration with some issue is understandable. Sometime, it will be

Re: [IxDA Discuss] UX/Usability folks on Twitter

2009-07-31 Thread Alf
Hi I would like to be in the list. Thanks. @r_pooh http://twitter.com/R_pooh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=44304 Welcome to the

Re: [IxDA Discuss] What is a mobile phone called in your country?

2009-05-05 Thread alf bae
Korea %uD578%uB4DC%uD3F0 (Hand phone) and %uD734%uB300%uD3F0(hyu-dae phone) in general %uB2E8%uB9D0%uAE30 (Dan-mal gi) among experts in telecom biz. In Japan %u643A%u5E2F%u96FB%u8A71 (Kei Tai Den Wa) or Keitai in short It is interesting you can find hand in many countries. . . . . . . . . . .