An in-the-wild example I could point to would be something along the
lines of what Nintendo does with their Club Nintendo signup form.
https://club.nintendo.com/registration.do
Like Robert said, inline validation a must, keep it as simple as
possible, and don't break the user's expectations.
In
I typically give some anecdotal explanation about a product or web
site that is particularly frustrating and how I work to improve
things like that.
Reaching common understanding with your inquisitor as quickly as
possible is key to keeping them on board and not just thinking of you
as another
I just recently have had to start using the TCAT bus system in Ithaca,
NY. I've had reasonable success with their site and interactive maps.
The trip planner is lacking somewhat (based on the limited results it
generates) but it's a step in the right direction.
http://www.tcatbus.com
. . . . .
