What's going on? I may be dumb, but the best usability test subjects
are. Is the interaction design of this forum an experiment?
I posted a reply to William. It's gone. I received a reply in my
mail-box I cannot see in the thread???
Sorry, it just blows my mind to see something like that in a
Depending on the type of customer support a case tracking system can
be very beneficial. In this case it's a tool introduced to help the
supporters, which remove a lot of the resistance towards the new
tool.
I've been working with a very simple one which had three levels of
dropdown boxes and a
Being a product of the school of pragmatic language theory it have
always puzzled me that (some) usability folk are very eager to
distinguish their field from language and semiotic theory.
Honstly I don't see a big difference. By removing themselves from
language theory, they are cuting
