I am working on a project where the client is fairly prescriptive with
their navigation labels (i.e. they tend to give us pre-defined
sitemaps). We constantly try to challenge their labels, as we
believe they are more organisation-focused than user-focused.
However, in order to do this, we need
Rebecca,
I think it depends on what kind of page you are having them. You
could use if it is a support/help page.
At first, users should be familiar with the question
(understandability comes first) in order to continue reading the
answer paragraphs. Just for example - in your case, consider
2009 5:37 AM
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Subject: [IxDA Discuss] Questions as navigation labels
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Rebecca,
I'm with you. No need to raise questions with the labels. My approach
to labels is simply maintain consistency across them. you can use all
your labels together to suggest your categorization/taxonomy,
approach, etc. So if nouns, use nouns, if verbs, verbs, phrases, then
Reeves and Nass have done some research that shows that people treat
computers as if they were people. If you agree with their research,
then you have to think about what sort of discourse the computer is
having with the person. Using questions as links seems to parrot the
query back to the
