issues, and operate under the assumption that if you're using any *nix
variant you are probably smarter than the average bear
Much nicer wording than my you're no normal user - I could learn a lot
from you marketing guys. :-)
Michael
___
discuss
Mnyb;284256 Wrote:
There is an incredible simple interime fix for this, reopen the online
store for non US people for spares/repair only until logitechs
international retails is up to it. It will take i bit longer to mail
things to and from the US but thats better than nothing.
That would
ncarver;284555 Wrote:
Hmm. Never heard of DLL hell, eh? Before you get too smug about how
easy it is to provide software for Windows you might want to have a
look at http://en.wikipedia.org/wiki/Dll_hell.
The fact that you have to provide a wikipedia link is very telling.
This hasn't been
I just want to add my data point to this discussion. I have had to deal
with Logitech support once so far. I was extremely pleased that I got
through to a live, english-speaking (hey, no offense, just happens to
make my life easier) human being immediately. Moreover, the gentleman
was very
radish;284685 Wrote:
The fact that you have to provide a wikipedia link is very telling. This
hasn't been a problem for years, I can say a lot of bad things about
Windows but ease of installation is not one of them - even the article
you link to points out that most of the problems discussed
OK, so I am eating humble pie and recognise that Logitech support isn't
so different from any other kind of support. I guess it's the basic
principal that a fresh instal is always the best way to start - even
with a complex system like slimserver/squeezecenter.
If being asked to do a clean
I have been very pleased with the Duet that I got a couple of weeks ago,
but I was having trouble getting the new SqueezeCenter server to scan my
music collection (this is under Linux).
[..]
module already installed in my system. However, as I told the tech
support guy, I would hardly be
snoogly wrote:
I was wondering if Logitech Support has helped anyone resolve a problem,
without having to do a clean install of the software (slimerserver or
squeezecenter).
If I have a serious problem with SC, my first impulse is also to reinstall.
Common sense, really...
Must be cause
I have not used the software support from Logitech (I do remember the
great help at SlimDevices... at the time).
However, where the real challenge is, is not necessarily the software
support, but the hardware support. Local support for repairs and spare
parts still seems to be a utopia, which is
matthijskoopmans;284211 Wrote:
I have not used the software support from Logitech (I do remember the
great help at SlimDevices... at the time).
However, where the real challenge is, is not necessarily the software
support, but the hardware support. Local support for repairs and spare
mherger;284173 Wrote:
normal people is a very loose definition. Don't get me wrong. But
you're not normal ;-). normal people use Windows or (still normal?)
OSX. SC comes with a nice installer for these platforms. No need to
fiddle with modules on those systems.
Marginally normal people
(please note that these are my personal thoughts, not official Logitech
statements!)
I am running Mandriva (32 bit). I think that Red Hat and Novell/Suse
(and the vast majority of commercial users of Linux in the US) will be
quite surprised to hear that any Linux other than a Debian-based
Does anyone else find it ironic that the problem the original poster had
was not Ligitech's or Slim's fault at all, but a troublesome file in
his own music library?
--
Pale Blue Ego
Pale Blue Ego's Profile:
mherger;284312 Wrote:
I only wanted to point out the fact that normal user is very loose
definition. I'm sorry you didn't get the irony I tried to put in my
posting.
And my point was to point out that support will never try to understand
100% of all problems. They concentrate on the
But again, you cite the distro as being critical to tech support
failing to help, while this was an issue within the supposedly
self-contained Perl tar ball.
Who says the tar ball was complete? There are dependencies which have to be
fulfilled. This can't be managed using a tar ball.
--
Support in general for any high tech equipment has gone down hill. Ever
call Linksys for help? It's difficult to get a problem solved when your
setup isn't typical and/or your problem isn't common. Logitech is not
unique in this reguard. I used to do tech support. To cut costs, the
type of
Pale Blue Ego;284332 Wrote:
Does anyone else find it ironic that the problem the original poster had
was not Ligitech's or Slim's fault at all, but a troublesome file in
his own music library?
The scanner should fail gracefully rather than lock up on encountering
a corrupted file, but that's
mherger;284173 Wrote:
normal people use Windows or (still normal?) OSX.
I guess I belong to special people then, that actually feels pretty
nice... :-)
--
erland
Erland Isaksson
'My homepage' (http://erland.homeip.net) 'My download page'
(http://erland.homeip.net/download)
(Developer of
mherger;284344 Wrote:
Who says the tar ball was complete? There are dependencies which have
to be fulfilled. This can't be managed using a tar ball.
Michael,
Sorry about not being precise enough. Obviously you are correct that
there are still some dependencies when using this tar
ncarver;284376 Wrote:
I was referring to the CPAN modules, as my understanding from reading
documentation and code was that all required modules are in the tar
ball. The scanner.pl code (via loadModules() in bootstrap.pm) rejects
the tar ball supplied Compress::Zlib module. If you can tell
I was referring to the CPAN modules, as my understanding from reading
documentation and code was that all required modules are in the tar
ball. The scanner.pl code (via loadModules() in bootstrap.pm) rejects
the tar ball supplied Compress::Zlib module. If you can tell me how
this is caused
OK--so bugzilla search led to a filed bug and thread in developer
forum:
http://bugs.slimdevices.com/show_bug.cgi?id=6849
http://forums.slimdevices.com/showthread.php?t=39802
Wish I had known about bugzilla earlier. Finally saw it mentioned in
forums, but only after had already fixed this.
As someone who has worked on computing helpdesks I kind of feel sorry
for those people as they can't really win. They get shouted at by
people that don't know what they are talking about and want it fixed
but don't want to help them fix it. They get shouted at by experts who
may know as much
Zaragon wrote:
As someone who has worked on computing helpdesks I kind of feel sorry
for those people as they can't really win.
Being is support is not a lot of fun.
I think this thread meets the criteria to be closed.
Specifically for the subject
--
Pat Farrell
http://www.pfarrell.com/
One (important) point that no-one has yet pointed out is that I don't
believe that Mandriva is an officially supported platform. Although, on
looking this up in the FAQ, it only says:
Squeezebox, Transporter and SlimServer are officially supported under:
* Windows NT/2000/XP,
* Linux
Just to stick my finger in the air an wave it about before Pat gets the
thread closed.
I've had a great experience with Logitech's hardware support. My
Transporter backlit remote got dropped and the battery cover broke off.
Via Logitech support the device was replaced quickly... and in
Robin Bowes;284486 Wrote:
* Linux
Can this be clarified? Is Squeezecenter really supported on *all* linux
platofmrs?
Judging by the above statements about tarballs, dependencies, threaded
perl versions etc etc supporting Linux looks like a right nightmare. If
I was Logitech I'd stick to
Robin Bowes;284486 Wrote:
One (important) point that no-one has yet pointed out is that I don't
believe that Mandriva is an officially supported platform. Although, on
looking this up in the FAQ, it only says:
Squeezebox, Transporter and SlimServer are officially supported
under:
*
ModelCitizen;284489 Wrote:
Judging by the above statements about tarballs, dependencies, threaded
perl versions etc etc supporting Linux looks like a right nightmare. If
I was Logitech I'd stick to Windows (but not Vista of course).
Hmm. Never heard of DLL hell, eh? Before you get too
i am very glad about logitech's commitment to enable linux users to help
themselves, and that is no irony. many companies do not even provide a
basic option. i love the fact i have the choice to run squeezecenter
7.0 on a platform that -according to microsoft standards- is not worth
running Vista
ncarver;284555 Wrote:
Hmm. Never heard of DLL hell, eh? Before you get too smug about how
easy it is to provide software for Windows you might want to have a
look at http://en.wikipedia.org/wiki/Dll_hell.
If you've never installed software on Windows only to have other
software break as a
jeffmeh;284562 Wrote:
With all due respect, I think you are missing the point. Regardless of
the relative technical merits of Windows vs. various Linux variants, to
best serve its market Logitech must best support the platforms with the
largest market shares. Additionally, scale economies
ModelCitizen;284489 Wrote:
Judging by the above statements about tarballs, dependencies, threaded
perl versions etc etc supporting Linux looks like a right nightmare. If
I was Logitech I'd stick to Windows (but not Vista of course).
What is a platofmrn anyway? Some sort of dinosaur?
MC
I was wondering if Logitech Support has helped anyone resolve a problem,
without having to do a clean install of the software (slimerserver or
squeezecenter).
I contacted them earlier this year with an issue, and they had only one
answer: deletes all traces of the software and do a clean
Every time I call Sprint or ATT to report a line down, their first
question is, have you reset your equipment?
If for some large percentage of problems the triage of try a
reinstall, see if that fixes it fixes things, then it is a fine
methodology.
--
snarlydwarf
On Wed, Mar 26, 2008 at 5:33 PM, snoogly
[EMAIL PROTECTED] wrote:
I contacted them earlier this year with an issue, and they had only one
answer: deletes all traces of the software and do a clean install. As
this would mean losing all the various settings I have done to the
server, and
Their job is to get you up and running as quickly as possible, so that
they can move onto helping the next customer. In _many_ cases a problem
is due to a corrupted installation, bad cached data, custom settings,
third party plugins, etc and so doing a clean install will either fix
the problem
snoogly;284052 Wrote:
I was wondering if Logitech Support has helped anyone resolve a problem,
without having to do a clean install of the software (slimerserver or
squeezecenter).
I contacted them earlier this year with an issue, and they had only one
answer: deletes all traces of the
I don't work in any kind of tech support (anymore), but I try to spend
some time supporting users on these forums. I generally avoid
suggesting the start over and reinstall solution, but it's always in
the front of my mind. IMO, by the time someone has contacted support
or posted on the forums,
I have been very pleased with the Duet that I got a couple of weeks ago,
but I was having trouble getting the new SqueezeCenter server to scan my
music collection (this is under Linux). After several days I contacted
tech support and provided quite a bit of info (including, as it turns
out,
They took there time with me a while back.
The solution was not exactly stellar so from me they get:
(2/5) for tech support*
(5/5) for friendly attitude, and willingness to help :-)
*not easy to support such a buggy thing as 6.5.x
Now theres probably a barrage of newcomers flooding the service
41 matches
Mail list logo
