[dl-ticket-service] Setting up Thunderbird with DL
I have installed DL on my website; I can use the web interface to send and receive files. However, I'm running into a problem with getting Thunderbird (v24.4.0, the latest version) to set up the Filelink account. I've followed the directions on your website, but when I click on Set Up Account, I get "An error occurred while setting up the account!" Sometimes it happens before I get a window asking for a password, sometimes after the password request. I don't see any troubleshooting information, so I don't really know where to go from here. I really like the idea of using DL rather than a commercial service, so it's completely under my control; I hope I can get it working.
Re: [dl-ticket-service] Setting up Thunderbird with DL
Hi Kelvin, On 04/16/2014 04:24 AM, Kelvin Smith wrote: > I have installed DL on my website; I can use the web interface to send and > receive files. However, I'm running into a problem with getting Thunderbird > (v24.4.0, the latest version) to set up the Filelink account. I've followed > the directions on your website, but when I click on Set Up Account, I > get "An error occurred while setting up the account!" Sometimes it happens > before I get a window asking for a password, sometimes after the password > request. Yes, the Thunderbird addon is lacking in error messages unfortunately. As a first test, make sure the "REST URL" is correct. In the preferences of Thunderbird/Attachments, remove the existing DL account and add a new one. To make sure the URL is correct, try accessing the REST URL with a browser. You should get a username/password prompt from the browser itself (this is not the same as the login page). If you don't get a password prompt, or you get a server error, there is probably a mis-configuration on the server. > I don't see any troubleshooting information, so I don't really know where > to go from here. I really like the idea of using DL rather than a > commercial service, so it's completely under my control; I hope I can get > it working. Given that the normal web interface works fine, this is most likely a very simple issue.
[dl-ticket-service] Re: Setting up Thunderbird with DL
Yuri D'Elia writes: > > Hi Kelvin, > > On 04/16/2014 04:24 AM, Kelvin Smith wrote: > > I have installed DL on my website; I can use the web interface to send and > > receive files. However, I'm running into a problem with getting Thunderbird > > (v24.4.0, the latest version) to set up the Filelink account. I've followed > > the directions on your website, but when I click on Set Up Account, I > > get "An error occurred while setting up the account!" Sometimes it happens > > before I get a window asking for a password, sometimes after the password > > request. > > Yes, the Thunderbird addon is lacking in error messages unfortunately. > > As a first test, make sure the "REST URL" is correct. In the preferences > of Thunderbird/Attachments, remove the existing DL account and add a new > one. > > To make sure the URL is correct, try accessing the REST URL with a > browser. You should get a username/password prompt from the browser > itself (this is not the same as the login page). > Thank you for responding. I don't get a prompt from browsing directly to rest.php, but in further testing, I found the problem was that I was using https: rather than http:. Once I changed that, it set up properly, and is now working. Thanks!
[dl-ticket-service] Plus signs in file names
I'm just getting started with DL, and overall I really like it. However, I'm surprised and disappointed to see that in the filename of a downloaded file, all spaces have been converted to plus signs (+). I know that spaces can be problematic in web addresses and the like (thus the common display of %20 in the middle of addresses), but I've never run into this issue for a file download before, whether using a hosting service like Box or when simply downloading an ordinary file from a web page. A workaround is to put the file into a zip archive, and I sometimes do that anyway to save space and upload time. But I wonder why it's necessary. Kelvin Smith
