Re: [libreoffice-documentation] Doc Team Meeting Minutes

2018-11-15 Thread Drew Jensen
Howdy list,

So, took what was in my last email on this idea of Major and Minor
publishing of Guides and put a bit more structure to it as Proposal in the
Doc Team work-group folder.

@Martin I wasn't sure if you were already had edit rights in the work-group
folder, saw you had an account on the server though, so sent you a direct
share link via NC with edit rights to the file.

Also created a public read only link for this 'work in progress',
https://nextcloud.documentfoundation.org/s/Ks7n7XroE55tKTg

There is also a text file, 'Document Proposal' in the same folder covering
details of the general work flow for publishing a Guide, the file I added
today is not intended to replace the contents of the earlier, rather to
compliment it, and would, I think, not effect a great deal of what is in
that workflow, with a notable exception of the file naming scheme.

I've added a requirement into the current versioning proposal regarding
support for the I10n teams given the email exchange here.

Feel free to comment in the document, or make changes even, if you have
write access there, or to give feedback on the ML here, which is also the
case for those reading it via the read only link above.

Thanks,

Drew


On Thu, Nov 15, 2018 at 1:13 AM Drew Jensen 
wrote:

> Hi Martin,
>
> Thanks for joining in the conversation.
>
> On Wed, Nov 14, 2018 at 4:36 PM Martin Srebotnjak 
> wrote:
>
>> Hi,
>>
>> please, could you further explain:
>>   + Supporting minor updates to published guides (pdf file)
>>
>
> In fact further examination of what this would encompass the purpose
> behind adding it to the call agenda.
>
> The second or third week I joined in on the calls it happened that Olivier
> and myself were the only two on board that day. Olivier shared some
> thoughts, at length, on treating the Guide publication process more closely
> to how a software package is released. With an important goal, among a few
> others, of bringing Guide publishing dates closer releases of the software.
> The idea has been bounced around between others on a few subsequent calls.
>
> What I've taken away from these discussion would be to have a work flow
> which supports major and a minor publication of a Guide.
>
> A major publication of a Guide would involve updates to every document
> (master document and all chapter/appendix documents) along with other
> components such, cover art for one example.
> It could add or remove chapters or make other changes in chapter
> structure.
> It includes the production of two set of documents, one including an ODF
> master document, ODF text documents for each chapter or appendix and the
> other set pdf files created from the first set.
> The publication process includes then the production of an official print
> master, including ISBN registration as a final update, which is then sent
> to a print service.
> This represents the current publication process.
>
> Publishing a minor version of a Guide could, but may not, require a change
> to the master document beyond generating new TOC/Alpha Index tables, it
> would include updates of some subset of chapter or appendix documents.
> A minor publication process produces both sets of files, ODF and PDF.
> No print master is produced for the minor publication, therefore no
> registration of a new ISBN is needed.
> ***I have some open questions regarding the last point about the ISBN and
> if there might be some legal requirement of a clearly distinct name from
> the registered printed book, even if true it is just something to account
> for in the workflow.
> These minor publishing events would happen between the full, major, Guide
> releases.
>
> This change would require us to change the file names to include a
> document release number in addition to the software release number, only
> those files which actually change would increment the document release
> number so that at a macro level you could easily see which of the
> constituent files actually changed based on the file names in the release.
>
>
>> What is the agreed notification workflow with every guide update for all
>> l10n teams translating these guides (content-wise, i.e. notifying "this
>> sentence in this chapter/page was changed from this to this" etc.) so that
>> the translation process continues with the really-latest version (after an
>> official version is already published) and as hassle/confusion-free for
>> l10n teams as possible?
>>
>
> There would always be, at a minimum, the ability to generate a delta
> between the present and most previous copy of an individual file to see
> what exactly changed with the compare documents function using ODF files.
>
>
>> With the delicate translation process going on in parallel with the
>> considered minor content updates I would instead suggest to create odt/pdf
>> with errata or corrigenda of a guide (and all its chapters) that gets
>> updated regulary and is finally merged with the guide only with its next
>> iteration of publication.
>>

[libreoffice-documentation] What baffles users? What help do they need?

2018-11-15 Thread Cathy Crumbley

Hi All,

While merrily editing chapters in the Calc user guide, I have been 
wondering about what users have the most problems with. Surely we would 
provide an important service by addressing those problems in our 
documentation.


Of  course, there are many types of users with various levels of 
knowledge and diverse needs. But there may  be some fairly easy steps we 
could take to more effectively meet their needs.


So, how do we know how to be most helpful for users? We discussed this 
briefly in the documentation call yesterday and I agreed to raise the 
issue here.


In my mind, documentation includes the user guides and help files but 
could also include additional FAQs, tips, and tutorials. (Researching 
and writing the latter might be good tasks/tests for new volunteers.)


Here are some initial thoughts about understanding user needs:

*Ask LibreOffice Forum *

Several developers and power users have devoted significant time to 
answering questions on the forum. Have frequent contributors been asked 
for their opinions about the top problems they see users needing help with?


Is it possible to data mine the forum to glean information about the 
types of questions being asked?


*LibreOffice Implementation Consultants*

What can we learn from Collabora, Red Hat, CIB, and others about their 
experience in training clients and dealing with user questions?


*Passive User Feedback*

What mechanisms are there for users to give us comments and suggestions? 
The guides invite users to send feedback to this mailing list. What has 
been the result?


What else could be done to encourage users to send their feedback?

*Asking Users Directly*

Have there been focus groups or similar initiatives for understanding 
user needs?


Has the UX team conducted strategies for obtaining user feedback?

I am sure that many participants in this mailing list have already 
discussed ways to get a sense of what users need.


Thoughts?

Cathy


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