Well said Eric. I don't see it as a problem but my post was meant to
display the excellent customer service I received from Elecraft. I
have nothing but praise for Elecraft, their design, after sales service
and in fact the whole shooting match.
I don't understand the wingers and whiners
David Ferrington, M0XDF wrote:
This thread
is only the second I've seen mentioning failed decoders, so 3 of you
here I think and the previous mention, back in February I think was one
- that's 4 out of at least 1933 units!
I have a very small intermittent problem in the encoder on my KX1.
)
Date: Wed, 10 Dec 2008 15:49:32 -0800From: [EMAIL PROTECTED]: [EMAIL
PROTECTED]: [Elecraft] Earning Customer Loyalty
I had a two week old K-3 fail after I brought it to PEI for CQWW. The VFO B
knob stopped working so I couldn’t even change menu settings. I was able to use
the radio in CQWW. I
My radio is S/n #1272 The B encoder failed 1 day after build.
An email brought a new encoder to Scotland in 3 days, but why did it
fail in the first place? Is it a bad batch?
Tom
GM4FDM
I just love my K3
Ken Widelitz wrote:
I had a two week old K-3 fail after I brought it to PEI for CQWW.
Widelitz
Kopi: elecraft@mailman.qth.net
Emne: Re: [Elecraft] Earning Customer Loyalty
My radio is S/n #1272 The B encoder failed 1 day after build.
An email brought a new encoder to Scotland in 3 days, but why did it
fail in the first place? Is it a bad batch?
Tom
GM4FDM
I just love my K3
Ken
This thread is only the second I've seen mentioning failed decoders,
so 3 of you here I think and the previous mention, back in February I
think was one - that's 4 out of at least 1933 units!
Rather a low failure rate, although of course very inconvenient if
it's you.
73 de M0XDF, K3 #174
Yes, accepted and I'm sure Elecraft have a handle on how many returns
they are getting.
I also understand that not everyone air's their problems here, which
makes such judgements difficult, or even invalid - something I hadn't
considered.
73 de M0XDF, K3 #174
--
The trees that are slow to
Much more to it than mere inconvenience. I spent hours on the job -
diagnosis by disassembling the radio, swapping the encoders,
reassembling the radio, verifying the problem followed the encoders,
getting a replacement encoder from Elecraft, disassembling the radio,
installing the replacement
I had also to replace an encoder which was faulty at the outset,
however, the dis-assembly of the front panel
was very easy and straightforward and only took a few minutes. I don't
understand the difficulty
de Tom
GM4FDM
Jerry Flanders wrote:
Much more to it than mere inconvenience. I
Just to provide a bit of perspective, I've also had problems with the
encoder...on my Yaesu FT-857D. It's the lower-lefthand knob that does
double duty for menu selections and also has a push on-off selector
function. When I ordered a replacement from Yaesu, the tech told me
that this
We test -all- of the various modules in the K3 prior to shipment (both
kits and built K3s).
The VFO A/B encoder issue cropped up recently and was a problem at the
Bourns factory that they have now corrected. (Fortunately the problem
only showed up on a very small percentage of encoders.) But
I had a two week old K-3 fail after I brought it to PEI for CQWW. The VFO B
knob stopped working so I couldnt even change menu settings. I was able to
use the radio in CQWW. I brought it home, got an RMA and sent it in to Gary.
Within days he called me to tell me it wouldnt fail on the bench,
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