Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure

[Carsten Haitzler via RT]

On Tue, 13 Nov 2018 10:16:08 -0800 "Travis Whitehead via RT"
 said:

> On Tue Nov 13 03:24:47 2018, ras...@rasterman.com wrote:
> >
> > did you get the key from beber? if not - attached gpg encrypted (with
> > key you
> > gave for travis). did you try re-seat the sata cables? any luck?
> 
> Thank you for sending me the credentials, but they don't seem to be working
> for me. Could you try logging in with them and let me know if it works at:
> http://enlightenment5.osuosl.oob

they are the only ones i have... unfortunately for me getting vpn to work means
losing the rest of my internet so if those don't work for you, they won't work
for me.

> Yes, I reseated the SATA cables in October. I mentioned that over in
> the disk-related ticket (#30287 e5 disk failure). I will quote my message
> below:
> 
> On Thu Oct 18 16:19:52 2018, whitehet wrote:
> > Alrighty, I opened up the box and reseated both ends of the SATA
> > cables.
> > The machine is back in the rack (but powered down). Hopefully that
> > helped.
> >
> > If it did not, I suggest maybe we try:
> > * Trying bay 0:7 (we tried 0:6 earlier, it would be surprising if both
> > 0:2 and
> > 0:6 were bunk, but still)
> > * Replacing bay 0:2's SATA cable?
> >
> > If you'd like I can also add the first new disk to 0:6 or 0:7 (so both
> > of the
> > new disks will be in the machine).
> >
> 
> I was waiting to hear back if reseating the SATA cables changed anything,
> so please let me know when you get the chance to look into it.

aaah ok. i can't check. if the ipmi stuff doesn't work for you - it won't for
me.it never has worked for me. i've never managed to get an ipmi console
working. :(

> (Ideally please respond in the thread for #30287 so the discussion
> isn't split between two threads. I can bump it again if it got lost in the
> inbox.)
> 
> 
> --
> Travis Whitehead
> Student Systems Engineer
> Open Source Lab
> 


-- 
- Codito, ergo sum - "I code, therefore I am" --
Carsten Haitzler - ras...@rasterman.com




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Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure

[Carsten Haitzler]

On Tue, 13 Nov 2018 10:16:08 -0800 "Travis Whitehead via RT"
 said:

> On Tue Nov 13 03:24:47 2018, ras...@rasterman.com wrote:
> >
> > did you get the key from beber? if not - attached gpg encrypted (with
> > key you
> > gave for travis). did you try re-seat the sata cables? any luck?
> 
> Thank you for sending me the credentials, but they don't seem to be working
> for me. Could you try logging in with them and let me know if it works at:
> http://enlightenment5.osuosl.oob

they are the only ones i have... unfortunately for me getting vpn to work means
losing the rest of my internet so if those don't work for you, they won't work
for me.

> Yes, I reseated the SATA cables in October. I mentioned that over in
> the disk-related ticket (#30287 e5 disk failure). I will quote my message
> below:
> 
> On Thu Oct 18 16:19:52 2018, whitehet wrote:
> > Alrighty, I opened up the box and reseated both ends of the SATA
> > cables.
> > The machine is back in the rack (but powered down). Hopefully that
> > helped.
> >
> > If it did not, I suggest maybe we try:
> > * Trying bay 0:7 (we tried 0:6 earlier, it would be surprising if both
> > 0:2 and
> > 0:6 were bunk, but still)
> > * Replacing bay 0:2's SATA cable?
> >
> > If you'd like I can also add the first new disk to 0:6 or 0:7 (so both
> > of the
> > new disks will be in the machine).
> >
> 
> I was waiting to hear back if reseating the SATA cables changed anything,
> so please let me know when you get the chance to look into it.

aaah ok. i can't check. if the ipmi stuff doesn't work for you - it won't for
me.it never has worked for me. i've never managed to get an ipmi console
working. :(

> (Ideally please respond in the thread for #30287 so the discussion
> isn't split between two threads. I can bump it again if it got lost in the
> inbox.)
> 
> 
> --
> Travis Whitehead
> Student Systems Engineer
> Open Source Lab
> 


-- 
- Codito, ergo sum - "I code, therefore I am" --
Carsten Haitzler - ras...@rasterman.com



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Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure

[Carsten Haitzler via RT]

On Fri, 19 Oct 2018 10:55:53 -0700 "Travis Whitehead via RT"
 said:

did you get the key from beber? if not - attached gpg encrypted (with key you
gave for travis). did you try re-seat the sata cables? any luck?

> On Fri Oct 19 10:55:16 2018, whitehet wrote:
> > On a different note, it seems like we can't access OOB/IPMI for
> > enlightenment5
> > because the credentials we have saved don't work anymore. Would you be
> > willing to reset the password to something that we both know? It would
> > be
> > helpful to have access to info from IPMI when troubleshooting issues
> > like
> > these.
> >
> > If you're comfortable with PGP, would you mind updating the password
> > for IPMI
> > and sending it to me encrypted with my GPG key? I've attached my
> > public key
> > to this email. (We try to avoid sending passwords over email
> > unprotected.)
> 
> Sorry, forgot to attach it. Now it is attached. :)
> 
> --
> Travis Whitehead
> Student Systems Engineer
> Open Source Lab
> 


-- 
- Codito, ergo sum - "I code, therefore I am" --
Carsten Haitzler - ras...@rasterman.com




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Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure

[Carsten Haitzler]

On Thu, 18 Oct 2018 16:38:00 -0700 "Travis Whitehead via RT"
 said:

> Sorry for the delay in getting back to you on this.
> 
> On Wed Sep 26 10:03:30 2018, ras...@rasterman.com wrote:
> > i already checked on the parts. i can buy a fan, but we had a spare
> > parts box
> > bought and shipped WITH the server and it has a spare fan in it. that
> > fan
> > should be the correct one according to my checks. if that box of
> > spares can be
> > found then there is a spare fan sitting on site already. i want to
> > know if that
> > spare parts box and fan can be/have been found? if not then i can
> > order a fan.
> 
> I looked around the NOC today and located the spare fan.
> However, I'm a bit confused about the situation.
> 
> I opened up enlightenment5, and there are currently 5 fans present.
> All five fans were spinning as expected. I've attached a photo of them
> spinning [1]. There is also a slot for a 6th fan which is unoccupied.
> 
> Looking through the ticket history, it appears at one point there was an
> indication that FAN4 had failed?
> 
> JJ, did you ever open the box and witness a fan not spinning?
> Did you already replace a fan?

yes. fan 4 was it... and you reported beeping noises/complaints. i was hunting
down the right fan when i noticed we had a spares box with it and it should be
there at OSUOSL.

> I tested the spare fan and it also works. I wanted to insert this into the
> 6th slot in hopes that it would help with the temperature issues, but the
> problem is that the sixth connector on the motherboard requires a long
> extension cable to reach it. I didn't find one in the spare parts box.
> I've attached a second photo [2] of this cable and the connector
> (see where my finger is pointing). It's possible we have one of those
> cables around somewhere, but I'm not sure yet.

I don't think there should be a need. I was under the impression a fan was
still broken and beeping and that this needed a fix to ensure cooling and less
annoyance for you guys... :)

> [1]
> https://drive.google.com/file/d/1gjT7Fjc9mBbsF7gwOANQWMVaf6h9EDYB/view?usp=sharing
> [2]
> https://drive.google.com/file/d/1waDXm4RdpHtHIsXrtPQmVp04ggTtfYEA/view?usp=sharing
> 
> --
> Travis Whitehead
> Student Systems Engineer
> Open Source Lab
> 


-- 
- Codito, ergo sum - "I code, therefore I am" --
Carsten Haitzler - ras...@rasterman.com



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Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure

[Carsten Haitzler via RT]

On Thu, 18 Oct 2018 16:38:00 -0700 "Travis Whitehead via RT"
 said:

> Sorry for the delay in getting back to you on this.
> 
> On Wed Sep 26 10:03:30 2018, ras...@rasterman.com wrote:
> > i already checked on the parts. i can buy a fan, but we had a spare
> > parts box
> > bought and shipped WITH the server and it has a spare fan in it. that
> > fan
> > should be the correct one according to my checks. if that box of
> > spares can be
> > found then there is a spare fan sitting on site already. i want to
> > know if that
> > spare parts box and fan can be/have been found? if not then i can
> > order a fan.
> 
> I looked around the NOC today and located the spare fan.
> However, I'm a bit confused about the situation.
> 
> I opened up enlightenment5, and there are currently 5 fans present.
> All five fans were spinning as expected. I've attached a photo of them
> spinning [1]. There is also a slot for a 6th fan which is unoccupied.
> 
> Looking through the ticket history, it appears at one point there was an
> indication that FAN4 had failed?
> 
> JJ, did you ever open the box and witness a fan not spinning?
> Did you already replace a fan?

yes. fan 4 was it... and you reported beeping noises/complaints. i was hunting
down the right fan when i noticed we had a spares box with it and it should be
there at OSUOSL.

> I tested the spare fan and it also works. I wanted to insert this into the
> 6th slot in hopes that it would help with the temperature issues, but the
> problem is that the sixth connector on the motherboard requires a long
> extension cable to reach it. I didn't find one in the spare parts box.
> I've attached a second photo [2] of this cable and the connector
> (see where my finger is pointing). It's possible we have one of those
> cables around somewhere, but I'm not sure yet.

I don't think there should be a need. I was under the impression a fan was
still broken and beeping and that this needed a fix to ensure cooling and less
annoyance for you guys... :)

> [1]
> https://drive.google.com/file/d/1gjT7Fjc9mBbsF7gwOANQWMVaf6h9EDYB/view?usp=sharing
> [2]
> https://drive.google.com/file/d/1waDXm4RdpHtHIsXrtPQmVp04ggTtfYEA/view?usp=sharing
> 
> --
> Travis Whitehead
> Student Systems Engineer
> Open Source Lab
> 


-- 
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Carsten Haitzler - ras...@rasterman.com




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Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure

[Carsten Haitzler]

On Fri, 31 Aug 2018 08:29:13 -0700 "Jonathan Frederick via RT"
 said:

> > This still hasn't been resolved? Nearly a year later? Can you tell
> > us
> > what fan it is so we can order one and have it shipped to you if need
> > be?
> >
> 
> Hello Stephen!
> 
> The OOB credentials I have for the machine don't work, so I can't tell you
> what the firmware is saying. I don't believe we have access to the OS running
> on the machine.
> 
> In an earlier email Bertrand said he was getting a new fan from SuperMicro,
> but there has been no update since.
> 
> Sorry for the email spam, if you CC supp...@osuosl.org we can track these
> emails in our ticketing system.

Which fan exactly is not spinning. We bought a spares kit. I just dug up the
old invoce. You should have gotten a box/back of spares with the following in
it when the sever shipped to OSUOSL:

2.  1   iServ R309.v3 Spares Kit $435.00   $435.00

Details:
Mainboard:  No Item Selected
RAM:  1 x 8GB DDR3-1600 Registered ECC Memory 2-Rank 1.5V
Hard Drive:  No Item Selected
Server Fan:  1 x 40x28mm 13K RPM 4-pin PWM Server Fan
Power Supply:  600W Power Supply with PMBus 80 PLUS Platinum

So there is 1 spare fan in that lot. Is that the right fan replacement? Or is
it a different fan?


-- 
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Carsten Haitzler - ras...@rasterman.com



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Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure

[Carsten Haitzler via RT]

On Fri, 31 Aug 2018 08:29:13 -0700 "Jonathan Frederick via RT"
 said:

> > This still hasn't been resolved? Nearly a year later? Can you tell
> > us
> > what fan it is so we can order one and have it shipped to you if need
> > be?
> >
> 
> Hello Stephen!
> 
> The OOB credentials I have for the machine don't work, so I can't tell you
> what the firmware is saying. I don't believe we have access to the OS running
> on the machine.
> 
> In an earlier email Bertrand said he was getting a new fan from SuperMicro,
> but there has been no update since.
> 
> Sorry for the email spam, if you CC supp...@osuosl.org we can track these
> emails in our ticketing system.

Which fan exactly is not spinning. We bought a spares kit. I just dug up the
old invoce. You should have gotten a box/back of spares with the following in
it when the sever shipped to OSUOSL:

2.  1   iServ R309.v3 Spares Kit $435.00   $435.00

Details:
Mainboard:  No Item Selected
RAM:  1 x 8GB DDR3-1600 Registered ECC Memory 2-Rank 1.5V
Hard Drive:  No Item Selected
Server Fan:  1 x 40x28mm 13K RPM 4-pin PWM Server Fan
Power Supply:  600W Power Supply with PMBus 80 PLUS Platinum

So there is 1 spare fan in that lot. Is that the right fan replacement? Or is
it a different fan?


-- 
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Carsten Haitzler - ras...@rasterman.com




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Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure

[Stephen Houston]

This still hasn't been resolved?  Nearly a year later?  Can you tell us
what fan it is so we can order one and have it shipped to you if need be?

On Fri, Aug 31, 2018 at 6:24 AM Jonathan Frederick via RT <
supp...@osuosl.org> wrote:

> On Mon Apr 02 12:08:51 2018, doublej472 wrote:
> > On Tue Feb 27 17:20:57 2018, bertr...@jacquin.bzh wrote:
> > > Hi Jonathan,
> > >
> > > We had a response from supermicro which got trapped in my spam box,
> > I
> > > am now waiting for info about the
> > > purchase.
> > >
> > > Cheers
> > >
> >
> > Hello Bertrand!
> >
> > I can still hear the server beeping and the LED going off whenever I'm
> > in the
> > datacenter, so what's the status on this?
> >
> > --
> > Jonathan Frederick
> > Student Systems Engineer
> > Oregon State University | Open Source Lab
>
> Ping!
>
> --
> Jonathan Frederick
> Student Systems Engineer
> Oregon State University | Open Source Lab
>
>
>
> --
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Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure

[William L. Thomson Jr.]

Not sure what is going on here, or why it is taking so long to order a
replacement part... a fan...

OSUOSL first reported this on 8/25/2017. 6 months later, OSUOSL is
still asking about resolution. Which I think is pretty rude and
unprofessional to make them keep bringing up this issue. Its seems like
no one is following up with them or following through till this minor
problem is resolved...

It is OSUOSL job to run the DC, not their job to constantly keep
asking people about replacement parts for their own failing gear

In the future, or even now. I am happy to help with such. I always kept
spare parts for my collocated servers in my rack in any DC, for
immediate remote hands replacement.

Or move off physical hardware that is owned by E project, if
replacement parts cannot be obtained and sent within a reasonable time
frame. A month at max, but 6 months

-- 
William L. Thomson Jr.


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Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure

[Bertrand Jacquin via RT]

Hi Jonathan,

We had a response from supermicro which got trapped in my spam box, I am now 
waiting for info about the
purchase.

Cheers

On Mon, Feb 12, 2018 at 04:11:28PM -0800, Jonathan Frederick via RT wrote:
> On Sun Jan 14 16:08:42 2018, bertr...@jacquin.bzh wrote:
> > Hi,
> >
> > > >> Cedric, can we order a set of new fan to replace the existing ? I won't
> > > >> be surprised they have been damaged with time.
> > >
> > > Sure. Do you have a reference or better a link to buy it of Amazon ?
> >
> > It's kind of hard to get the exact model from SuperMicro specs
> >
> > https://www.supermicro.com/products/motherboard/Xeon/C600/X9DBL-3F.cfm
> >
> > I've contacted the sales from supermicro in a separate thread in order
> > to progress in this.
> >
> > Cheers
> >
> 
> Ping! Any update? I haven't checked on the server recently
> 
> --
> Jonathan Frederick
> Student Systems Engineer
> Oregon State University | Open Source Lab
> 

-- 
Bertrand



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Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure

[Carsten Haitzler via RT]

On Tue, 20 Feb 2018 16:19:17 -0800 "Jonathan Frederick via RT"
 said:

replying to cedric's alternate maill as his efl.so one was running off e5 which
just pooped its raid10 array yesterday. cedric's in CA so he's closest to
arrange this.

> On Mon Feb 12 16:11:28 2018, doublej472 wrote:
> > On Sun Jan 14 16:08:42 2018, bertr...@jacquin.bzh wrote:
> > > Hi,
> > >
> > > > >> Cedric, can we order a set of new fan to replace the existing ?
> > I won't
> > > > >> be surprised they have been damaged with time.
> > > >
> > > > Sure. Do you have a reference or better a link to buy it of Amazon
> > ?
> > >
> > > It's kind of hard to get the exact model from SuperMicro specs
> > >
> > > https://www.supermicro.com/products/motherboard/Xeon/C600/X9DBL-
> > 3F.cfm
> > >
> > > I've contacted the sales from supermicro in a separate thread in
> > order
> > > to progress in this.
> > >
> > > Cheers
> > >
> >
> > Ping! Any update? I haven't checked on the server recently
> >
> > --
> > Jonathan Frederick
> > Student Systems Engineer
> > Oregon State University | Open Source Lab
> 
> Ping!
> 
> --
> Jonathan Frederick
> Student Systems Engineer
> Oregon State University | Open Source Lab
> 


-- 
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Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure

[Carsten Haitzler]

On Tue, 20 Feb 2018 16:19:17 -0800 "Jonathan Frederick via RT"
 said:

replying to cedric's alternate maill as his efl.so one was running off e5 which
just pooped its raid10 array yesterday. cedric's in CA so he's closest to
arrange this.

> On Mon Feb 12 16:11:28 2018, doublej472 wrote:
> > On Sun Jan 14 16:08:42 2018, bertr...@jacquin.bzh wrote:
> > > Hi,
> > >
> > > > >> Cedric, can we order a set of new fan to replace the existing ?
> > I won't
> > > > >> be surprised they have been damaged with time.
> > > >
> > > > Sure. Do you have a reference or better a link to buy it of Amazon
> > ?
> > >
> > > It's kind of hard to get the exact model from SuperMicro specs
> > >
> > > https://www.supermicro.com/products/motherboard/Xeon/C600/X9DBL-
> > 3F.cfm
> > >
> > > I've contacted the sales from supermicro in a separate thread in
> > order
> > > to progress in this.
> > >
> > > Cheers
> > >
> >
> > Ping! Any update? I haven't checked on the server recently
> >
> > --
> > Jonathan Frederick
> > Student Systems Engineer
> > Oregon State University | Open Source Lab
> 
> Ping!
> 
> --
> Jonathan Frederick
> Student Systems Engineer
> Oregon State University | Open Source Lab
> 


-- 
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Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure

[Bertrand Jacquin]

Hi,

> >> Cedric, can we order a set of new fan to replace the existing ? I won't
> >> be surprised they have been damaged with time.
> 
> Sure. Do you have a reference or better a link to buy it of Amazon ?

It's kind of hard to get the exact model from SuperMicro specs

https://www.supermicro.com/products/motherboard/Xeon/C600/X9DBL-3F.cfm

I've contacted the sales from supermicro in a separate thread in order
to progress in this.

Cheers

-- 
Bertrand


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Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure

[Bertrand Jacquin via RT]

Hi,

> >> Cedric, can we order a set of new fan to replace the existing ? I won't
> >> be surprised they have been damaged with time.
> 
> Sure. Do you have a reference or better a link to buy it of Amazon ?

It's kind of hard to get the exact model from SuperMicro specs

https://www.supermicro.com/products/motherboard/Xeon/C600/X9DBL-3F.cfm

I've contacted the sales from supermicro in a separate thread in order
to progress in this.

Cheers

-- 
Bertrand



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Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure

[Cedric Bail via RT]

>  Original Message 
> Subject: Re: [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure
> Local Time: December 4, 2017 4:18 PM
> UTC Time: December 5, 2017 12:18 AM
> From: supp...@osuosl.org
> To: codyss...@osuosl.org, jaquil...@eagleeyet.net, ras...@rasterman.com
> ced...@efl.so, enlightenment-devel@lists.sourceforge.net, syst...@osuosl.org, 
> rootmail-stude...@osuosl.org
>
> On Mon, Dec 04, 2017 at 04:09:09PM -0800, Jonathan Frederick via RT wrote:
>
>> On Mon Dec 04 14:57:41 2017, bertr...@jacquin.bzh wrote:
>>
>>> According to lm_sensors, all is fine:
>>> nct7904-i2c-0-2e
>>> Adapter: SMBus I801 adapter at 1180
>>> in1: +1.04 V
>>> in2: +0.43 V
>>> in3: +1.50 V
>>> in4: +0.51 V
>>> in5: +1.27 V
>>> in6: +1.26 V
>>> in7: +1.83 V
>>> in8: +1.46 V
>>> in9: +0.94 V
>>> in10: +0.82 V
>>> in11: +1.50 V
>>> in12: +2.01 V
>>> in13: +1.50 V
>>> in14: +2.01 V
>>> in15: +3.37 V
>>> in16: +3.22 V
>>> in20: +3.32 V
>>> fan1: 8035 RPM
>>> fan2: 7714 RPM
>>> fan3: 8333 RPM
>>> fan4: 0 RPM
>>> fan5: 7848 RPM
>>> fan6: 8132 RPM
>>> fan7: 0 RPM
>>> fan8: 0 RPM
>>> temp1: +36.9 C
>>> temp2: +43.5 C
>>> temp3: +51.8 C
>>> coretemp-isa-
>>> Adapter: ISA adapter
>>> Physical id 0: +35.0 C (high = +84.0 C, crit = +94.0 C)
>>> Core 0: +32.0 C (high = +84.0 C, crit = +94.0 C)
>>> Core 1: +32.0 C (high = +84.0 C, crit = +94.0 C)
>>> Core 2: +35.0 C (high = +84.0 C, crit = +94.0 C)
>>> Core 3: +30.0 C (high = +84.0 C, crit = +94.0 C)
>>> coretemp-isa-0001
>>> Adapter: ISA adapter
>>> Physical id 1: +38.0 C (high = +84.0 C, crit = +94.0 C)
>>> Core 0: +36.0 C (high = +84.0 C, crit = +94.0 C)
>>> Core 1: +34.0 C (high = +84.0 C, crit = +94.0 C)
>>> Core 2: +38.0 C (high = +84.0 C, crit = +94.0 C)
>>> Core 3: +38.0 C (high = +84.0 C, crit = +94.0 C)
>>> I'm not really sure if I should trust lm_sensors or the buzz.
>>
>> As of right now the light and buzzer are still going off, maybe the 
>> temperature
>> is fine but one of the fans have failed, triggering the buzz.
>> It's constantly on for 10 seconds at a time, then off for a while longer
>>
>> Looking at the server health from the BMC interface, no alarm is present
>> for far or temp, but it looks like FAN4 is reported as not present,
>> which is strange. Another alarm is present for Chassis Intrusion,
>> unfortunately, there is no option to disable this.
>>
>> Cedric, can we order a set of new fan to replace the existing ? I won't
>> be surprised they have been damaged with time.

Sure. Do you have a reference or better a link to buy it of Amazon ?

Cedric

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Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure

[Cedric Bail]

>  Original Message 
> Subject: Re: [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure
> Local Time: December 4, 2017 4:18 PM
> UTC Time: December 5, 2017 12:18 AM
> From: supp...@osuosl.org
> To: codyss...@osuosl.org, jaquil...@eagleeyet.net, ras...@rasterman.com
> ced...@efl.so, enlightenment-devel@lists.sourceforge.net, syst...@osuosl.org, 
> rootmail-stude...@osuosl.org
>
> On Mon, Dec 04, 2017 at 04:09:09PM -0800, Jonathan Frederick via RT wrote:
>
>> On Mon Dec 04 14:57:41 2017, bertr...@jacquin.bzh wrote:
>>
>>> According to lm_sensors, all is fine:
>>> nct7904-i2c-0-2e
>>> Adapter: SMBus I801 adapter at 1180
>>> in1: +1.04 V
>>> in2: +0.43 V
>>> in3: +1.50 V
>>> in4: +0.51 V
>>> in5: +1.27 V
>>> in6: +1.26 V
>>> in7: +1.83 V
>>> in8: +1.46 V
>>> in9: +0.94 V
>>> in10: +0.82 V
>>> in11: +1.50 V
>>> in12: +2.01 V
>>> in13: +1.50 V
>>> in14: +2.01 V
>>> in15: +3.37 V
>>> in16: +3.22 V
>>> in20: +3.32 V
>>> fan1: 8035 RPM
>>> fan2: 7714 RPM
>>> fan3: 8333 RPM
>>> fan4: 0 RPM
>>> fan5: 7848 RPM
>>> fan6: 8132 RPM
>>> fan7: 0 RPM
>>> fan8: 0 RPM
>>> temp1: +36.9 C
>>> temp2: +43.5 C
>>> temp3: +51.8 C
>>> coretemp-isa-
>>> Adapter: ISA adapter
>>> Physical id 0: +35.0 C (high = +84.0 C, crit = +94.0 C)
>>> Core 0: +32.0 C (high = +84.0 C, crit = +94.0 C)
>>> Core 1: +32.0 C (high = +84.0 C, crit = +94.0 C)
>>> Core 2: +35.0 C (high = +84.0 C, crit = +94.0 C)
>>> Core 3: +30.0 C (high = +84.0 C, crit = +94.0 C)
>>> coretemp-isa-0001
>>> Adapter: ISA adapter
>>> Physical id 1: +38.0 C (high = +84.0 C, crit = +94.0 C)
>>> Core 0: +36.0 C (high = +84.0 C, crit = +94.0 C)
>>> Core 1: +34.0 C (high = +84.0 C, crit = +94.0 C)
>>> Core 2: +38.0 C (high = +84.0 C, crit = +94.0 C)
>>> Core 3: +38.0 C (high = +84.0 C, crit = +94.0 C)
>>> I'm not really sure if I should trust lm_sensors or the buzz.
>>
>> As of right now the light and buzzer are still going off, maybe the 
>> temperature
>> is fine but one of the fans have failed, triggering the buzz.
>> It's constantly on for 10 seconds at a time, then off for a while longer
>>
>> Looking at the server health from the BMC interface, no alarm is present
>> for far or temp, but it looks like FAN4 is reported as not present,
>> which is strange. Another alarm is present for Chassis Intrusion,
>> unfortunately, there is no option to disable this.
>>
>> Cedric, can we order a set of new fan to replace the existing ? I won't
>> be surprised they have been damaged with time.

Sure. Do you have a reference or better a link to buy it of Amazon ?

Cedric
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Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure

[William L. Thomson Jr.]

On Tue, 5 Dec 2017 00:18:13 +
Bertrand Jacquin  wrote:
>
> Cedric, can we order a set of new fan to replace the existing ? I
> won't be surprised they have been damaged with time.

I recommend sending a couple extra fans. Having 1 or 2 on hand. I
would also do the same with hard drives and power supplies. Assuming
the server has multiple of each. I think OSUOSL can store them for you.
I had my own racks at DCs I was in so wasn't an issue for me. It is
invaluable at times, and not a major cost.

Talk to Lance Albertson at OSUOSL. I met him years ago at LWE when
were both Gentoo devs. He still is a Gentoo Developer. He is a good
honest guy and knows his stuff. Very trustworthy. I would think he
could accommodate some spares.

Not that me vouching for him counts for anything since its from me
Or any recommendations... Still can't hurt beyond the cost.

-- 
William L. Thomson Jr.

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Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure

[Bertrand Jacquin]

On Mon, Dec 04, 2017 at 04:09:09PM -0800, Jonathan Frederick via RT wrote:
> On Mon Dec 04 14:57:41 2017, bertr...@jacquin.bzh wrote:
> > According to lm_sensors, all is fine:
> >
> > nct7904-i2c-0-2e
> > Adapter: SMBus I801 adapter at 1180
> > in1: +1.04 V
> > in2: +0.43 V
> > in3: +1.50 V
> > in4: +0.51 V
> > in5: +1.27 V
> > in6: +1.26 V
> > in7: +1.83 V
> > in8: +1.46 V
> > in9: +0.94 V
> > in10: +0.82 V
> > in11: +1.50 V
> > in12: +2.01 V
> > in13: +1.50 V
> > in14: +2.01 V
> > in15: +3.37 V
> > in16: +3.22 V
> > in20: +3.32 V
> > fan1: 8035 RPM
> > fan2: 7714 RPM
> > fan3: 8333 RPM
> > fan4: 0 RPM
> > fan5: 7848 RPM
> > fan6: 8132 RPM
> > fan7: 0 RPM
> > fan8: 0 RPM
> > temp1: +36.9 C
> > temp2: +43.5 C
> > temp3: +51.8 C
> >
> > coretemp-isa-
> > Adapter: ISA adapter
> > Physical id 0: +35.0 C (high = +84.0 C, crit = +94.0 C)
> > Core 0: +32.0 C (high = +84.0 C, crit = +94.0 C)
> > Core 1: +32.0 C (high = +84.0 C, crit = +94.0 C)
> > Core 2: +35.0 C (high = +84.0 C, crit = +94.0 C)
> > Core 3: +30.0 C (high = +84.0 C, crit = +94.0 C)
> >
> > coretemp-isa-0001
> > Adapter: ISA adapter
> > Physical id 1: +38.0 C (high = +84.0 C, crit = +94.0 C)
> > Core 0: +36.0 C (high = +84.0 C, crit = +94.0 C)
> > Core 1: +34.0 C (high = +84.0 C, crit = +94.0 C)
> > Core 2: +38.0 C (high = +84.0 C, crit = +94.0 C)
> > Core 3: +38.0 C (high = +84.0 C, crit = +94.0 C)
> >
> > I'm not really sure if I should trust lm_sensors or the buzz.
> >
> 
> As of right now the light and buzzer are still going off, maybe the 
> temperature
> is fine but one of the fans have failed, triggering the buzz.
> 
> It's constantly on for 10 seconds at a time, then off for a while longer

Looking at the server health from the BMC interface, no alarm is present
for far or temp, but it looks like FAN4 is reported as not present,
which is strange. Another alarm is present for Chassis Intrusion,
unfortunately, there is no option to disable this.

Cedric, can we order a set of new fan to replace the existing ? I won't
be surprised they have been damaged with time.

-- 
Bertrand


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Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure

[Bertrand Jacquin via RT]

On Mon, Dec 04, 2017 at 04:09:09PM -0800, Jonathan Frederick via RT wrote:
> On Mon Dec 04 14:57:41 2017, bertr...@jacquin.bzh wrote:
> > According to lm_sensors, all is fine:
> >
> > nct7904-i2c-0-2e
> > Adapter: SMBus I801 adapter at 1180
> > in1: +1.04 V
> > in2: +0.43 V
> > in3: +1.50 V
> > in4: +0.51 V
> > in5: +1.27 V
> > in6: +1.26 V
> > in7: +1.83 V
> > in8: +1.46 V
> > in9: +0.94 V
> > in10: +0.82 V
> > in11: +1.50 V
> > in12: +2.01 V
> > in13: +1.50 V
> > in14: +2.01 V
> > in15: +3.37 V
> > in16: +3.22 V
> > in20: +3.32 V
> > fan1: 8035 RPM
> > fan2: 7714 RPM
> > fan3: 8333 RPM
> > fan4: 0 RPM
> > fan5: 7848 RPM
> > fan6: 8132 RPM
> > fan7: 0 RPM
> > fan8: 0 RPM
> > temp1: +36.9 C
> > temp2: +43.5 C
> > temp3: +51.8 C
> >
> > coretemp-isa-
> > Adapter: ISA adapter
> > Physical id 0: +35.0 C (high = +84.0 C, crit = +94.0 C)
> > Core 0: +32.0 C (high = +84.0 C, crit = +94.0 C)
> > Core 1: +32.0 C (high = +84.0 C, crit = +94.0 C)
> > Core 2: +35.0 C (high = +84.0 C, crit = +94.0 C)
> > Core 3: +30.0 C (high = +84.0 C, crit = +94.0 C)
> >
> > coretemp-isa-0001
> > Adapter: ISA adapter
> > Physical id 1: +38.0 C (high = +84.0 C, crit = +94.0 C)
> > Core 0: +36.0 C (high = +84.0 C, crit = +94.0 C)
> > Core 1: +34.0 C (high = +84.0 C, crit = +94.0 C)
> > Core 2: +38.0 C (high = +84.0 C, crit = +94.0 C)
> > Core 3: +38.0 C (high = +84.0 C, crit = +94.0 C)
> >
> > I'm not really sure if I should trust lm_sensors or the buzz.
> >
> 
> As of right now the light and buzzer are still going off, maybe the 
> temperature
> is fine but one of the fans have failed, triggering the buzz.
> 
> It's constantly on for 10 seconds at a time, then off for a while longer

Looking at the server health from the BMC interface, no alarm is present
for far or temp, but it looks like FAN4 is reported as not present,
which is strange. Another alarm is present for Chassis Intrusion,
unfortunately, there is no option to disable this.

Cedric, can we order a set of new fan to replace the existing ? I won't
be surprised they have been damaged with time.

-- 
Bertrand



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Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure

[Bertrand Jacquin]

Hi,

On 04/12/2017 20:47, Jonathan Frederick via RT wrote:

On Wed Aug 30 12:02:07 2017, doublej472 wrote:

Upon further inspection it appears that the issue has disappeared; The
blinking
light and buzzer noise is no longer present. In that case the box
could be
simply overheating when under heavy load, or be experiencing some
intermittent
fan problems. I'll keep an eye on it for now, in case it decides it
doesn't
want to work again.

On Sun Aug 27 17:19:27 2017, ramereth wrote:
> Thanks for checking. We'll take a closer look sometime tomorrow.


This issue appears to have come back!

When I was in the datacenter it was buzzing and showing the overheating 
symbol
again. It could be that the cooling is inadequate when put under load, 
is it

possible to check the temperature on lm-sensors?


According to lm_sensors, all is fine:

nct7904-i2c-0-2e
Adapter: SMBus I801 adapter at 1180
in1:  +1.04 V
in2:  +0.43 V
in3:  +1.50 V
in4:  +0.51 V
in5:  +1.27 V
in6:  +1.26 V
in7:  +1.83 V
in8:  +1.46 V
in9:  +0.94 V
in10: +0.82 V
in11: +1.50 V
in12: +2.01 V
in13: +1.50 V
in14: +2.01 V
in15: +3.37 V
in16: +3.22 V
in20: +3.32 V
fan1:8035 RPM
fan2:7714 RPM
fan3:8333 RPM
fan4:   0 RPM
fan5:7848 RPM
fan6:8132 RPM
fan7:   0 RPM
fan8:   0 RPM
temp1:+36.9 C
temp2:+43.5 C
temp3:+51.8 C

coretemp-isa-
Adapter: ISA adapter
Physical id 0:  +35.0 C  (high = +84.0 C, crit = +94.0 C)
Core 0: +32.0 C  (high = +84.0 C, crit = +94.0 C)
Core 1: +32.0 C  (high = +84.0 C, crit = +94.0 C)
Core 2: +35.0 C  (high = +84.0 C, crit = +94.0 C)
Core 3: +30.0 C  (high = +84.0 C, crit = +94.0 C)

coretemp-isa-0001
Adapter: ISA adapter
Physical id 1:  +38.0 C  (high = +84.0 C, crit = +94.0 C)
Core 0: +36.0 C  (high = +84.0 C, crit = +94.0 C)
Core 1: +34.0 C  (high = +84.0 C, crit = +94.0 C)
Core 2: +38.0 C  (high = +84.0 C, crit = +94.0 C)
Core 3: +38.0 C  (high = +84.0 C, crit = +94.0 C)

I'm not really sure if I should trust lm_sensors or the buzz.

--
Bertrand

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Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure

[Bertrand Jacquin via RT]

Hi,

On 04/12/2017 20:47, Jonathan Frederick via RT wrote:
> On Wed Aug 30 12:02:07 2017, doublej472 wrote:
>> Upon further inspection it appears that the issue has disappeared; The
>> blinking
>> light and buzzer noise is no longer present. In that case the box
>> could be
>> simply overheating when under heavy load, or be experiencing some
>> intermittent
>> fan problems. I'll keep an eye on it for now, in case it decides it
>> doesn't
>> want to work again.
>> 
>> On Sun Aug 27 17:19:27 2017, ramereth wrote:
>> > Thanks for checking. We'll take a closer look sometime tomorrow.
> 
> This issue appears to have come back!
> 
> When I was in the datacenter it was buzzing and showing the overheating 
> symbol
> again. It could be that the cooling is inadequate when put under load, 
> is it
> possible to check the temperature on lm-sensors?

According to lm_sensors, all is fine:

nct7904-i2c-0-2e
Adapter: SMBus I801 adapter at 1180
in1:  +1.04 V
in2:  +0.43 V
in3:  +1.50 V
in4:  +0.51 V
in5:  +1.27 V
in6:  +1.26 V
in7:  +1.83 V
in8:  +1.46 V
in9:  +0.94 V
in10: +0.82 V
in11: +1.50 V
in12: +2.01 V
in13: +1.50 V
in14: +2.01 V
in15: +3.37 V
in16: +3.22 V
in20: +3.32 V
fan1:8035 RPM
fan2:7714 RPM
fan3:8333 RPM
fan4:   0 RPM
fan5:7848 RPM
fan6:8132 RPM
fan7:   0 RPM
fan8:   0 RPM
temp1:+36.9 C
temp2:+43.5 C
temp3:+51.8 C

coretemp-isa-
Adapter: ISA adapter
Physical id 0:  +35.0 C  (high = +84.0 C, crit = +94.0 C)
Core 0: +32.0 C  (high = +84.0 C, crit = +94.0 C)
Core 1: +32.0 C  (high = +84.0 C, crit = +94.0 C)
Core 2: +35.0 C  (high = +84.0 C, crit = +94.0 C)
Core 3: +30.0 C  (high = +84.0 C, crit = +94.0 C)

coretemp-isa-0001
Adapter: ISA adapter
Physical id 1:  +38.0 C  (high = +84.0 C, crit = +94.0 C)
Core 0: +36.0 C  (high = +84.0 C, crit = +94.0 C)
Core 1: +34.0 C  (high = +84.0 C, crit = +94.0 C)
Core 2: +38.0 C  (high = +84.0 C, crit = +94.0 C)
Core 3: +38.0 C  (high = +84.0 C, crit = +94.0 C)

I'm not really sure if I should trust lm_sensors or the buzz.

-- 
Bertrand



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