Re: filmscanners: A Good Epson Customer Service Story

2001-05-12 Thread Mystic
Jerry Steve Thanks for setting me straight - may give this a try. Have either of you tried this? ô¿ô Mike - Original Message - From: Mystic [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Thursday, May 10, 2001 19:19 Subject: Re: filmscanners: A Good Epson Customer Service Story If I

Re: filmscanners: A Good Epson Customer Service Story

2001-05-11 Thread Mystic
If I remember correctly, the 2000P Color Cart is 3 color vs. 5 for the 1270 MIke - Original Message - From: Arthur Entlich [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Tuesday, May 08, 2001 21:40 Subject: Re: filmscanners: A Good Epson Customer Service Story Some of you 1270 owners

Re: filmscanners: A Good Epson Customer Service Story

2001-05-11 Thread Jerry M. Pine
Subject: Re: filmscanners: A Good Epson Customer Service Story If I remember correctly, the 2000P Color Cart is 3 color vs. 5 for the 1270 MIke

Re: filmscanners: A Good Epson Customer Service Story

2001-05-11 Thread Steve Greenbank
Definitely 5 colour + black. This is the main reason for the better photographic quality. http://www.epson.co.uk/product/printers/inkjet/styphoto2000p/spec.htm Steve If I remember correctly, the 2000P Color Cart is 3 color vs. 5 for the 1270 MIke

Re: filmscanners: A Good Epson Customer Service Story

2001-05-09 Thread Arthur Entlich
Larry Berman wrote: Hi Laurie, But how often is a companies first response the correct one? Larry Hardly ever. My latest tact with some companies is after one or two messages about a problem with no reply, I just write the CEO, claiming defeat, but just letting him/her know.

Re: filmscanners: A Good Epson Customer Service Story

2001-05-09 Thread Arthur Entlich
] To: [EMAIL PROTECTED] Sent: Tuesday, May 08, 2001 3:32 PM Subject: Re: filmscanners: A Good Epson Customer Service Story I did have a HP flatbed that failed 2 months out of warranty. When I contacted HP about it,after diagnosing that it was a scanner fault, they sent a brand new next

Re: filmscanners: A Good Epson Customer Service Story

2001-05-09 Thread Arthur Entlich
Some of you 1270 owners might be interested in something I picked up at a web site which deals with ink refilling. Apparently, the 1270 and 2000P color cartridge (Don't know about the black) is the same shell. However, when if you normally try to put a 2000P cart into a 1270 it shows up as

Re: filmscanners: A Good Epson Customer Service Story

2001-05-09 Thread Arthur Entlich
Gordon Tassi wrote: Laurie: I guess we wouldn't expect less. However; when we usually hear something about a company, the message is usually one that trashes them. Usually, when people are properly served, they say nothing about it and go on their merry way. It is nice to hear that a

Re: filmscanners: A Good Epson Customer Service Story

2001-05-09 Thread Steve Greenbank
My original Epson Stylus Photo ended up with a couple of clogged jets which I could not clear. Possibly my use of third-party ink was to blame; or possibly I let the printer sit too long (6 months?) without being used. It never occurred to me to complain to Epson; I just bought a new Stylus

RE: filmscanners: A Good Epson Customer Service Story

2001-05-09 Thread Laurie Solomon
PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Arthur Entlich Sent: Wednesday, May 09, 2001 3:19 AM To: [EMAIL PROTECTED] Subject: Re: filmscanners: A Good Epson Customer Service Story Gordon Tassi wrote: Laurie: I guess we wouldn't expect less. However; when we usually hear something about

RE: filmscanners: A Good Epson Customer Service Story

2001-05-09 Thread Laurie Solomon
: [EMAIL PROTECTED] Subject: RE: filmscanners: A Good Epson Customer Service Story The fact is, Epson ink-jet printers are an incredible bargain, even allowing for the high ink and paper prices. Ten years ago I would have found it inconceivable that I could get photo-quality reproduction from a printer

RE: filmscanners: A Good Epson Customer Service Story

2001-05-09 Thread Jeffrey Goggin
Some of us disagree. No matter what you pay for a product or service $1 or $1,000 the buyer is entitled to expect and indeed demand the level of quality, performance, and service that the company has advertised for that product and/or service. This is nice in theory but where in Epson's (to

Re: filmscanners: A Good Epson Customer Service Story

2001-05-09 Thread Hersch Nitikman
Yes, that is good to hear.They deserve kudos. At 10:59 AM 05/08/2001 -0400, you wrote: My Epson Perfection 636 died last April, while still under warrantee. I was in the middle of a job so I purchased an Epson Perfection 1200 SCSI on the same day I sent it out to be repaired. When the 636 came

Re: filmscanners: A Good Epson Customer Service Story

2001-05-09 Thread Hersch Nitikman
I endorse the good words about Epson, but could this be part of an attempt to restore their good name after the calmities with their 'Archival' printers of the past year, and their miserable responses to them? If so, that is the way to start the process of restoring credibility. At 03:47 PM

Re: filmscanners: A Good Epson Customer Service Story

2001-05-08 Thread Jeffrey Goggin
With all the complaining we do about the hardware and software manufacturers, I felt a need to tell a good story for a change. To my surprise, when the refurbished 1270 I recently purchased proved DOA, they sent me a NEW one as a replacement instead of another refurbished one. So, for $261

RE: filmscanners: A Good Epson Customer Service Story

2001-05-08 Thread Lynn Allen
Larry wrote: Exactly one year later, the1200 started giving me trouble (by the way, are these scanners considered disposable??) AFAIK, there is no truth to the rumor that Epson is owned by Kimberly-Clark, makers of Kleenex! ;-) Customer Relations sent call tags for the Perfection 636,1200

Re: filmscanners: A Good Epson Customer Service Story

2001-05-08 Thread Gordon Tassi
Laurie: I guess we wouldn't expect less. However; when we usually hear something about a company, the message is usually one that trashes them. Usually, when people are properly served, they say nothing about it and go on their merry way. It is nice to hear that a company, especially a large

RE: filmscanners: A Good Epson Customer Service Story

2001-05-08 Thread Charles Platt
The fact is, Epson ink-jet printers are an incredible bargain, even allowing for the high ink and paper prices. Ten years ago I would have found it inconceivable that I could get photo-quality reproduction from a printer costing under $300. If you get good service in addition to an incredible