RE: [flexcoders] Re: Is Adobe Customer Support (or worse yet adobe) falling apart

2009-09-15 Thread Jim Hayes
7:43 PM To: flexcoders@yahoogroups.com Subject: Re: [flexcoders] Re: Is Adobe Customer Support (or worse yet adobe) falling apart I have to go out now and so cant leave the phone off hook. But 1hr 15mins with no response. I am sure it would have been many more hours. On Fri, Sep 11, 2009 at 1:28

Re: [flexcoders] Re: Is Adobe Customer Support (or worse yet adobe) falling apart

2009-09-15 Thread Nick Collins
: [flexcoders] Re: Is Adobe Customer Support (or worse yet adobe) falling apart I have to go out now and so cant leave the phone off hook. But 1hr 15mins with no response. I am sure it would have been many more hours. On Fri, Sep 11, 2009 at 1:28 PM, hank williams hank...@gmail.comhank777%40gmail.com

Re: [flexcoders] Re: Is Adobe Customer Support (or worse yet adobe) falling apart

2009-09-15 Thread Matt Chotin
of hank williams Sent: Fri 9/11/2009 7:43 PM To: flexcoders@yahoogroups.com Subject: Re: [flexcoders] Re: Is Adobe Customer Support (or worse yet adobe) falling apart I have to go out now and so cant leave the phone off hook. But 1hr 15mins with no response. I am sure it would have been many

RE: [flexcoders] Re: Is Adobe Customer Support (or worse yet adobe) falling apart

2009-09-15 Thread Jim Hayes
To: flexcoders@yahoogroups.com Subject: Re: [flexcoders] Re: Is Adobe Customer Support (or worse yet adobe) falling apart I've already forwarded the request along. On Sep 15, 2009, at 11:47 AM, Nick Collins wrote: I'd probably try to contact Robert Christensen or Mike Chambers about the AIR beta

Re: [flexcoders] Re: Is Adobe Customer Support (or worse yet adobe) falling apart

2009-09-11 Thread hank williams
what country are you in... and if US, what number did you dial? On Fri, Sep 11, 2009 at 1:06 PM, turbo_vb timh...@aol.com wrote: Sounds like you're not having very good luck Hank. As an interesting coincidence, I had to contact Adobe customer service today to resolve an issue. I just

Re: [flexcoders] Re: Is Adobe Customer Support (or worse yet adobe) falling apart

2009-09-11 Thread hank williams
By the way, adobe admits there is a problem, so if you got that kind of response, I promise it is not normal. see: http://www.adobe.com/support/open_letter_to_adobe_customers/ On Fri, Sep 11, 2009 at 1:09 PM, hank williams hank...@gmail.com wrote: what country are you in... and if US, what

Re: [flexcoders] Re: Is Adobe Customer Support (or worse yet adobe) falling apart

2009-09-11 Thread hank williams
Starting now. I dont have 3 hours again but lets see how far we get... On Fri, Sep 11, 2009 at 1:19 PM, turbo_vb timh...@aol.com wrote: US - 800-833-6687. -TH --- In flexcoders@yahoogroups.com flexcoders%40yahoogroups.com, hank williams hank...@... wrote: By the way, adobe admits

Re: [flexcoders] Re: Is Adobe Customer Support (or worse yet adobe) falling apart

2009-09-11 Thread Magnus Lassi
It may depend on the issue you have. You may be more successful if you reach out to the user group manager of an Adobe group of the area you have a problem with and see if they can get a point of contact at Adobe. I've had nothing but great experience dealing with customer support but all my

Re: [flexcoders] Re: Is Adobe Customer Support (or worse yet adobe) falling apart

2009-09-11 Thread hank williams
Whether or not you answer the phone cant be issue dependent. And we are talking about customer service issues not support issues. Customer service (issues like installation serial numbers and such) should be swift. After all its like taking someone's money and then not delivering the product. Its

Re: [flexcoders] Re: Is Adobe Customer Support (or worse yet adobe) falling apart

2009-09-11 Thread hank williams
I have to go out now and so cant leave the phone off hook. But 1hr 15mins with no response. I am sure it would have been many more hours. On Fri, Sep 11, 2009 at 1:28 PM, hank williams hank...@gmail.com wrote: Starting now. I dont have 3 hours again but lets see how far we get... On Fri, Sep

Re: [flexcoders] Re: Is Adobe Customer Support (or worse yet adobe) falling apart

2009-09-11 Thread Matt Chotin
Hi Hank, Please mail adbec...@adobe.com and let them know what's been going on. As you pointed out, we're having some transition issues, but this hold time is unacceptable as far as I'm concerned. Matt On Sep 11, 2009, at 11:43 AM, hank williams wrote: I have to go out now and so cant