Starting now. I dont have 3 hours again but lets see how far we get... On Fri, Sep 11, 2009 at 1:19 PM, turbo_vb <timh...@aol.com> wrote:
> > > US - 800-833-6687. > > > -TH > > --- In flexcoders@yahoogroups.com <flexcoders%40yahoogroups.com>, hank > williams <hank...@...> wrote: > > > > By the way, adobe admits there is a problem, so if you got that kind of > > response, I promise it is not normal. > > > > see: http://www.adobe.com/support/open_letter_to_adobe_customers/ > > > > On Fri, Sep 11, 2009 at 1:09 PM, hank williams <hank...@...> wrote: > > > > > what country are you in... and if US, what number did you dial? > > > > > > > > > On Fri, Sep 11, 2009 at 1:06 PM, turbo_vb <timh...@...> wrote: > > > > > >> > > >> > > >> Sounds like you're not having very good luck Hank. As an interesting > > >> coincidence, I had to contact Adobe customer service today to resolve > an > > >> issue. I just switched from PC to Mac and at the same time upgraded > from CS3 > > >> to CS4. My issue was that the upgrade wouldn't recognize my previous > > >> product's serial number, because it was on a different platform. I > went to > > >> the Adobe site, clicked the support button, selected my country and > called > > >> the 800 number. They answered after 5 minutes. Pretty good compared to > 3 > > >> hours. The initial rep took my info and had to transfer me to another > rep to > > >> resolve my issue. The second time on hold took 7 minutes. The second > rep was > > >> able to assist me ad resolve my issue. The entire call took 22 > minutes; > > >> which for something like this is completely reasonable. Sorry that you > > >> didn't have the same experience. But, for me, I couldn't expect any > better > > >> customer service. > > >> > > >> -TH > > >> > > >> > > >> --- In flexcoders@yahoogroups.com > > >> <flexcoders%40yahoogroups.com><flexcoders% > 40yahoogroups.com>, hank > > >> williams <hank777@> wrote: > > >> > > > >> > Lets conduct an experiment. What number are you calling (we've > called 3 > > >> > times so far). > > >> > > > >> > On Fri, Sep 11, 2009 at 12:00 PM, Paul Andrews <paul@> wrote: > > >> > > > >> > > > > >> > > > > >> > > hank williams wrote: > > >> > > > > > >> > > > I wrote a blog post about this today > > >> > > > ( > > >> http://whydoeseverythingsuck.com/2009/09/is-adobe-falling-apart.html) > > >> > > > > > >> > > > but to summarize, it appears that adobe customer service is > > >> > > > essentially totally unavailable. I tried several times to reach > them > > >> > > > for an urgent issue, and the last time waited on hold for 3 > hours > > >> > > > (after which point my cordless phone ran out of steam) with no > > >> answer, > > >> > > > just hold music. > > >> > > > > > >> > > > THREE HOURS!!!! > > >> > > > > > >> > > > They also dont respond to their support email address. > > >> > > > > > >> > > > This can't mean good things are happening at adobe. Anyone have > any > > >> > > > insight? > > >> > > I can't say, but to stay on hold for three hours? It's ten minutes > max > > >> > > for me, then try again. > > >> > > > > > >> > > > Hank > > >> > > > -- > > >> > > > blog: whydoeseverythingsuck.com < > http://whydoeseverythingsuck.com> > > >> > > > > >> > > > > >> > > > >> > > > >> > > > >> > -- > > >> > blog: whydoeseverythingsuck.com > > >> > > > >> > > >> > > >> > > > > > > > > > > > > -- > > > blog: whydoeseverythingsuck.com > > > > > > > > > > > -- > > blog: whydoeseverythingsuck.com > > > > > -- blog: whydoeseverythingsuck.com
