Thank you VERY much for your reply with the additional information. In
return I hope the following will benefit you in some way. It is FYI
only. I do not expect a reply.
PostScript is an option for many, but not all, of my customers.
Attached please find a related email from HP.
Additional findings:
"1421700 Citrix:." Source URL:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401732&slice
Id=2
"1574838 Improved printing on HP"
"1607532 Added PCL print improvements..."
- Source URL for both of the above:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403079&slice
Id=1
http://www.adobeforums.com/webx/.3bbeb93b
http://www.adobeforums.com/webx/.3bc3a663
Thank you,
Waylon Sisk
-Original Message-
From: Jeremias Maerki [mailto:[EMAIL PROTECTED]
Sent: Wednesday, June 18, 2008 3:26 AM
To: fop-dev@xmlgraphics.apache.org
Cc: Waylon Sisk
Subject: Re: Work around or fix?
As you might have read in the Bugzilla entry, the work-around is to use
the PostScript driver instead of the PCL driver.
If Adobe doesn't help, why don't you talk to HP who made the printer
driver? Maybe they finally fix their drivers. I can only repeat: I don't
see how FOP is at fault here. HP PCL drivers are known to cause
problems.
I've seen similar failures in Citrix environments when just printing
Word files (although that was a PCL driver from Brother). Other people
reported problems when printing to a HP PCL driver from a Java
application. Switching to the corresponding PostScript driver always
fixed the problem.
On 17.06.2008 16:27:05 Waylon Sisk wrote:
> Hi,
>
> ASF Bugzilla - Bug 42845
> https://issues.apache.org/bugzilla/show_bug.cgi?id=42845
>
> Thank you in advance for any assistance.
>
> Is there a work around or fix? I have had these same symptoms
> intermittently for months. Acrobat Reader 7.0.3
>
> HP All-in-One 7210 using the HP Office Jet Enterprise edition latest
> version which is 5.3.0a. in Windows XP Professional
>
> Dell OptiPlex GX745 1+ GB RAM. The article mentions it may have to do
> with a slower computer. This is P4 Dual Core. I consider it a fast
> machine.
>
> So far Adobe support has been little help.
>
> Thank you,
> Waylon Sisk
> Information Technology
> Chick-fil-A, Inc. www.chick-fil-a.com
> 404-305-4349 or x54349 (Desk)
>
> Help Line Mission:
> Helping Chick-fil-A become America's best quick-service restaurant at
> winning and keeping customers by providing prompt, courteous, and
> complete technical support to Operators, team members and corporate
> staff.
>
Jeremias Maerki
--- Begin Message ---
Dear Waylon,
Thank you for contacting HP Total Care and its a great pleasure for me to
assist you.
This is Alyana from HP All-in-One Technical Support Team and this reply in
regard to the issue relate to HP Officejet 7210 All-in-One.
I understand from your E-mail, that you are experiencing an issue while
printing with Acrobat Reader(PDF file). I appreciate that you have forwarded us
your concerns and given me an opportunity to assist you in this regards.
-:: Issue Cause ::-
The issue might be caused due to PDF file might be containing transparent
objects. If a PDF document contains transparent objects, Acrobat flattens it
before printing it.
-:: Solution Summary ::-
1. Adjust the transparency flattening.
2. Select the default print settings.
3. Merging or flattening layers.
-:: Solution ::-
Waylon, If a PDF document contains transparent objects, Acrobat flattens it
before printing it. Flattening removes transparency information and converts
images to a format the printer can interpret. Adjust the transparency
flattening to determine if transparency is causing the problem.
To adjust the transparency flattening:
== Step 1: Adjust the transparency flattening ==
1. Choose File > Print, and then click Advanced.
2. Choose Transparency Flattening from the list on the left.
3. Adjust the Raster/Vector Balance:
-- If you print to an inkjet printer, drag the Raster/Vector Balance slider to
the lowest setting.
4. Select Convert All Text To Outlines.
5. Deselect Clip Complex Regions, click OK, and then click Print.
6. Select the default print settings. (Acrobat 6.0-7.0 only)
Print using the default settings to determine if a variant print setting is
causing the problem.
== Step 2: To select the default print settings ==
a. Choose File > Print, and then click Advanced.
b. Choose Acrobat Default (Acrobat 7.0) or Acrobat 6 Default (Acrobat 6.0) or
from the Settings menu, and then click OK.
c. Click OK to close the dialog box, and then click Print.
7. Merge or flatten layers. (Acrobat 6.0-7.0 Professional only)
If you print a PDF file that contains layers, only the content that is visible
on-screen is printed. Acrobat
