Re: [Framers] uninstall trial version

2020-03-14 Thread Robert Lauriston
Glad that worked for you. Could be it had to re-download the whole installer to get the uninstaller component. On Sat, Mar 14, 2020 at 3:32 PM Karen Robbins wrote: > > Thank you, Robert Lauriston! > > At first, Windows wouldn't cooperate because it thought there wasn't enough > space on the

Re: [Framers] uninstall trial version

2020-03-14 Thread Karen Robbins
Thank you, Robert Lauriston! At first, Windows wouldn't cooperate because it thought there wasn't enough space on the virtual disk. I gave it more space (though it seemed counter-intuitive), and the trial FM2019 did uninstall using the Control Panel Uninstall action. Yay! I have always relied on

Re: [Framers] uninstall trial version

2020-03-12 Thread Jeff Coatsworth
I would contact the FM folks directly at techc...@adobe.com or tcs...@adobe.com to work with you on the install issues. From: Framers on behalf of Karen Robbins Sent: March 11, 2020 6:50 PM To: framers@lists.frameusers.com Subject: [Framers] uninstall trial

Re: [Framers] uninstall trial version

2020-03-11 Thread Robert Lauriston
Is there an entry for FrameMaker in the Add/Remove Programs control panel? If so, try to uninstall using that. On Wed, Mar 11, 2020 at 3:54 PM Karen Robbins wrote: > > After my IT folks botched it, I must uninstall the trial version of FM2019 > without damaging the still-functional FMv11 that

Re: [Framers] uninstall trial version

2020-03-11 Thread Alan Litchfield
Trial version was installed onto the VM too I take it? So maybe your profile was replaced with the trial version. I suggest you get a chat session going with an Adobe tech and sit back and get comfortable. Alan On 12/03/20 11:50, Karen Robbins wrote: Hi Framers, After my IT folks botched

[Framers] uninstall trial version

2020-03-11 Thread Karen Robbins
Hi Framers, After my IT folks botched it, I must uninstall the trial version of FM2019 without damaging the still-functional FMv11 that runs in my virtual Windows 7. (The trial either tries to launch, shows the splash screen for a bit, then shuts down; or opens with the "trial expired" message,