Re: FM12 Crashes on File Open - Need Answer FAST
Hi Stephen, As I said in an earlier email, I tracked the issue down to a specific graphic. This was an embedded SVG that had been created by an older version of Visio, which sometimes did not perform clean conversions. Opening the source in Visio 2013 and reexporting to SVG, then replacing the bad graphic with the new SVG, solved the issue. On Fri, Jun 19, 2015 at 6:00 PM, Stephen O'Brien sobr...@innovmetric.com wrote: Hi, Opening from different locations with different results seems to point to a problem with unavailable or corrupt paths. Can you deactivate the graphics in FM (View Options Graphics) and then try to open the document ? *Stephen O'BRIEN* Coordonnateur de la qualité documentaire et rédacteur technique senior | Quality Coordinator for Documentation and Senior Technical Writer InnovMetric Logiciels | Software *T *(1) 418.688.2061 *De :* framers-boun...@lists.frameusers.com [mailto: framers-boun...@lists.frameusers.com] *De la part de* Lin Sims *Envoyé :* Friday, June 19, 2015 11:07 AM *À :* Stuart Rogers *Cc :* Frame Users *Objet :* Re: FM12 Crashes on File Open - Need Answer FAST The weird thing? If I open the SAME FILE from my local hard drive in FM12, it's happy as a clam.The only time it crashes is if I open it from the server, and it's not that big a file (40 pages). I've deleted the problem graphic (an SVG generated by Visio 2013) and recreated a new SVG from Visio. Importing it and resaving as FM12 seems to have fixed the issue. On Fri, Jun 19, 2015 at 10:45 AM, Stuart Rogers srog...@phoenix-geophysics.com wrote: Try saving as .mif v.12 before reopening/saving as .fm v. 12? On 2015-Jun-19 10:16 AM, Lin Sims wrote: This file opens fine in Frame 10. It opens fine in Frame 12 IF it is a MIF file. As soon as I save the file from MIF10 to FM in Frame12, close it and reopen it, the program crashes again. I am, of course, on multiple deadlines, and yes, I do need this file to work in Frame12. HELP! -- Lin Sims ___ You are currently subscribed to framers as srog...@phoenix-geophysics.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/srogers%40phoenix-geophysics.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. -- Stuart Rogers Technical Communicator Phoenix Geophysics Limited 3781 Victoria Park Avenue, Unit 3 Toronto, ON, Canada M1W 3K5 +1 (416) 491-7340 x 325 http://www.phoenix-geophysics.com -- Lin Sims -- Lin Sims ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: FM12 Crashes on File Open - Need Answer FAST
Hi, Opening from different locations with different results seems to point to a problem with unavailable or corrupt paths. Can you deactivate the graphics in FM (View Options Graphics) and then try to open the document ? Stephen O'BRIEN Coordonnateur de la qualité documentaire et rédacteur technique senior | Quality Coordinator for Documentation and Senior Technical Writer InnovMetric Logiciels | Software T (1) 418.688.2061 De : framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] De la part de Lin Sims Envoyé : Friday, June 19, 2015 11:07 AM À : Stuart Rogers Cc : Frame Users Objet : Re: FM12 Crashes on File Open - Need Answer FAST The weird thing? If I open the SAME FILE from my local hard drive in FM12, it's happy as a clam.The only time it crashes is if I open it from the server, and it's not that big a file (40 pages). I've deleted the problem graphic (an SVG generated by Visio 2013) and recreated a new SVG from Visio. Importing it and resaving as FM12 seems to have fixed the issue. On Fri, Jun 19, 2015 at 10:45 AM, Stuart Rogers srog...@phoenix-geophysics.commailto:srog...@phoenix-geophysics.com wrote: Try saving as .mif v.12 before reopening/saving as .fm v. 12? On 2015-Jun-19 10:16 AM, Lin Sims wrote: This file opens fine in Frame 10. It opens fine in Frame 12 IF it is a MIF file. As soon as I save the file from MIF10 to FM in Frame12, close it and reopen it, the program crashes again. I am, of course, on multiple deadlines, and yes, I do need this file to work in Frame12. HELP! -- Lin Sims ___ You are currently subscribed to framers as srog...@phoenix-geophysics.commailto:srog...@phoenix-geophysics.com. Send list messages to framers@lists.frameusers.commailto:framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.commailto:framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/srogers%40phoenix-geophysics.com Send administrative questions to listad...@frameusers.commailto:listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. -- Stuart Rogers Technical Communicator Phoenix Geophysics Limited 3781 Victoria Park Avenue, Unit 3 Toronto, ON, Canada M1W 3K5 +1 (416) 491-7340 x 325tel:%2B1%20%28416%29%20491-7340%20x%20325 http://www.phoenix-geophysics.com -- Lin Sims ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
FM12 Crashes on File Open - Need Answer FAST
This file opens fine in Frame 10. It opens fine in Frame 12 IF it is a MIF file. As soon as I save the file from MIF10 to FM in Frame12, close it and reopen it, the program crashes again. I am, of course, on multiple deadlines, and yes, I do need this file to work in Frame12. HELP! -- Lin Sims ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: FM12 Crashes on File Open - Need Answer FAST
“Divide and conquer” is always a good troubleshooting strategy in such cases. Cut the MIF file in half and save each half as FM. Theoretically, one of the FM files will crash and the other won’t, narrowing down the location of the problem. Repeat the process as necessary to isolate the problem to a specific graphic, table, page, etc. From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Lin Sims Sent: Friday, June 19, 2015 8:17 AM To: Frame Users Subject: FM12 Crashes on File Open - Need Answer FAST This file opens fine in Frame 10. It opens fine in Frame 12 IF it is a MIF file. As soon as I save the file from MIF10 to FM in Frame12, close it and reopen it, the program crashes again. I am, of course, on multiple deadlines, and yes, I do need this file to work in Frame12. HELP! -- Lin Sims ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: FM12 Crashes on File Open - Need Answer FAST
The weird thing? If I open the SAME FILE from my local hard drive in FM12, it's happy as a clam.The only time it crashes is if I open it from the server, and it's not that big a file (40 pages). I've deleted the problem graphic (an SVG generated by Visio 2013) and recreated a new SVG from Visio. Importing it and resaving as FM12 seems to have fixed the issue. On Fri, Jun 19, 2015 at 10:45 AM, Stuart Rogers srog...@phoenix-geophysics.com wrote: Try saving as .mif v.12 before reopening/saving as .fm v. 12? On 2015-Jun-19 10:16 AM, Lin Sims wrote: This file opens fine in Frame 10. It opens fine in Frame 12 IF it is a MIF file. As soon as I save the file from MIF10 to FM in Frame12, close it and reopen it, the program crashes again. I am, of course, on multiple deadlines, and yes, I do need this file to work in Frame12. HELP! -- Lin Sims ___ You are currently subscribed to framers as srog...@phoenix-geophysics.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email toframers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/srogers%40phoenix-geophysics.com Send administrative questions to listad...@frameusers.com. Visithttp://www.frameusers.com/ for more resources and info. -- Stuart Rogers Technical Communicator Phoenix Geophysics Limited 3781 Victoria Park Avenue, Unit 3 Toronto, ON, Canada M1W 3K5+1 (416) 491-7340 x 325 http://www.phoenix-geophysics.com -- Lin Sims ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: FM12 Crashes on File Open - Need Answer FAST
Try saving as .mif v.12 before reopening/saving as .fm v. 12? On 2015-Jun-19 10:16 AM, Lin Sims wrote: This file opens fine in Frame 10. It opens fine in Frame 12 IF it is a MIF file. As soon as I save the file from MIF10 to FM in Frame12, close it and reopen it, the program crashes again. I am, of course, on multiple deadlines, and yes, I do need this file to work in Frame12. HELP! -- Lin Sims ___ You are currently subscribed to framers as srog...@phoenix-geophysics.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/srogers%40phoenix-geophysics.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. -- Stuart Rogers Technical Communicator Phoenix Geophysics Limited 3781 Victoria Park Avenue, Unit 3 Toronto, ON, Canada M1W 3K5 +1 (416) 491-7340 x 325 http://www.phoenix-geophysics.com ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: FM12 Crashes on File Open - Need Answer FAST
Try saving as .fm in FM10 and opening that in FM12. On Fri, Jun 19, 2015 at 7:16 AM, Lin Sims ljsims...@gmail.com wrote: This file opens fine in Frame 10. It opens fine in Frame 12 IF it is a MIF file. As soon as I save the file from MIF10 to FM in Frame12, close it and reopen it, the program crashes again. I am, of course, on multiple deadlines, and yes, I do need this file to work in Frame12. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: FM12 Crashes on File Open - Need Answer FAST
I used the divide and conquer method and tracked it down to a particular graphic. Thanks all for the help offered! On Fri, Jun 19, 2015 at 10:36 AM, Robert Lauriston rob...@lauriston.com wrote: Try saving as .fm in FM10 and opening that in FM12. On Fri, Jun 19, 2015 at 7:16 AM, Lin Sims ljsims...@gmail.com wrote: This file opens fine in Frame 10. It opens fine in Frame 12 IF it is a MIF file. As soon as I save the file from MIF10 to FM in Frame12, close it and reopen it, the program crashes again. I am, of course, on multiple deadlines, and yes, I do need this file to work in Frame12. ___ You are currently subscribed to framers as ljsims...@gmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/ljsims.ml%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. -- Lin Sims ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
