Re: Can't activate FM 11...
If it's working, why spend time fixing what ain't broke? On Wed, May 14, 2014 at 9:05 AM, Karen Robbins karendes...@gmail.com wrote: Amazingly, no it doesn't. If it magically knows that it's under the same license as our other copies despite the IT person's trial install, that would be fine. :-) I will contact Adobe and see if there's a simple explanation for this behavior. K At 8:37 AM -0700 5/14/14, Robert Lauriston wrote: If you close and restart FM does it not display a message with the number of days left in your trial and an option to enter a license key? On Tue, May 13, 2014 at 4:06 PM, Karen Robbins karendes...@gmail.com wrote: My IT person installed a licensed copy of FM11 on my colleague's computer. I am the keeper of license info for our unit. Since I wasn't around, he installed as a trial version. Now we cannot figure out how to activate it... no evidence of any screen or window in which to register, activate, enter a serial number, etc. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Can't activate FM 11...
If it stops working, it will prompt for a license. On Wed, May 14, 2014 at 9:51 AM, Karen Robbins karendes...@gmail.com wrote: Because my colleague is not good with computers and will freak out if it stops working in 30 days. Not to mention the inability to actually work should that happen. At 9:41 AM -0700 5/14/14, Robert Lauriston wrote: If it's working, why spend time fixing what ain't broke? On Wed, May 14, 2014 at 9:05 AM, Karen Robbins karendes...@gmail.com wrote: Amazingly, no it doesn't. If it magically knows that it's under the same license as our other copies despite the IT person's trial install, that would be fine. :-) I will contact Adobe and see if there's a simple explanation for this behavior. K At 8:37 AM -0700 5/14/14, Robert Lauriston wrote: If you close and restart FM does it not display a message with the number of days left in your trial and an option to enter a license key? On Tue, May 13, 2014 at 4:06 PM, Karen Robbins karendes...@gmail.com wrote: My IT person installed a licensed copy of FM11 on my colleague's computer. I am the keeper of license info for our unit. Since I wasn't around, he installed as a trial version. Now we cannot figure out how to activate it... no evidence of any screen or window in which to register, activate, enter a serial number, etc. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Can't activate FM 11...
That's what I expected, but no, it doesn't. --Karen At 6:47 PM -0700 5/13/14, Syed Zaeem Hosain (syed.hos...@aeris.net) wrote: As I recall, FrameMaker prompts you every time you start the program to either continue in trial mode, or enter a serial number. Does that not show up? Z From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Karen Robbins Sent: Tuesday, May 13, 2014 4:06 PM To: framers@lists.frameusers.com Subject: Can't activate FM 11... My IT person installed a licensed copy of FM11 on my colleague's computer. I am the keeper of license info for our unit. Since I wasn't around, he installed as a trial version. Now we cannot figure out how to activate it... no evidence of any screen or window in which to register, activate, enter a serial number, etc. In the past, we've done this in one step so although I can't remember exactly how it goes, I know there's a place to enter all the appropriate stuff. Where oh where is it? Thanks much, Karen ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Can't activate FM 11...
Isn't there a Help Activate/Deactivate menu item? From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Karen Robbins Sent: May-14-14 10:07 AM To: Syed Zaeem Hosain (syed.hos...@aeris.net); framers@lists.frameusers.com Subject: RE: Can't activate FM 11... That's what I expected, but no, it doesn't. --Karen At 6:47 PM -0700 5/13/14, Syed Zaeem Hosain (syed.hos...@aeris.netmailto:syed.hos...@aeris.net) wrote: As I recall, FrameMaker prompts you every time you start the program to either continue in trial mode, or enter a serial number. Does that not show up? Z From: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Karen Robbins Sent: Tuesday, May 13, 2014 4:06 PM To: framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: Can't activate FM 11... My IT person installed a licensed copy of FM11 on my colleague's computer. I am the keeper of license info for our unit. Since I wasn't around, he installed as a trial version. Now we cannot figure out how to activate it... no evidence of any screen or window in which to register, activate, enter a serial number, etc. In the past, we've done this in one step so although I can't remember exactly how it goes, I know there's a place to enter all the appropriate stuff. Where oh where is it? Thanks much, Karen ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Can't activate FM 11...
If you close and restart FM does it not display a message with the number of days left in your trial and an option to enter a license key? On Tue, May 13, 2014 at 4:06 PM, Karen Robbins karendes...@gmail.com wrote: My IT person installed a licensed copy of FM11 on my colleague's computer. I am the keeper of license info for our unit. Since I wasn't around, he installed as a trial version. Now we cannot figure out how to activate it... no evidence of any screen or window in which to register, activate, enter a serial number, etc. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Can't activate FM 11...
Amazingly, no it doesn't. If it magically knows that it's under the same license as our other copies despite the IT person's trial install, that would be fine. :-) I will contact Adobe and see if there's a simple explanation for this behavior. K At 8:37 AM -0700 5/14/14, Robert Lauriston wrote: If you close and restart FM does it not display a message with the number of days left in your trial and an option to enter a license key? On Tue, May 13, 2014 at 4:06 PM, Karen Robbins karendes...@gmail.com wrote: My IT person installed a licensed copy of FM11 on my colleague's computer. I am the keeper of license info for our unit. Since I wasn't around, he installed as a trial version. Now we cannot figure out how to activate it... no evidence of any screen or window in which to register, activate, enter a serial number, etc. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Can't activate FM 11...
Because my colleague is not good with computers and will freak out if it stops working in 30 days. Not to mention the inability to actually work should that happen. At 9:41 AM -0700 5/14/14, Robert Lauriston wrote: If it's working, why spend time fixing what ain't broke? On Wed, May 14, 2014 at 9:05 AM, Karen Robbins karendes...@gmail.com wrote: Amazingly, no it doesn't. If it magically knows that it's under the same license as our other copies despite the IT person's trial install, that would be fine. :-) I will contact Adobe and see if there's a simple explanation for this behavior. K At 8:37 AM -0700 5/14/14, Robert Lauriston wrote: If you close and restart FM does it not display a message with the number of days left in your trial and an option to enter a license key? On Tue, May 13, 2014 at 4:06 PM, Karen Robbins karendes...@gmail.com wrote: My IT person installed a licensed copy of FM11 on my colleague's computer. I am the keeper of license info for our unit. Since I wasn't around, he installed as a trial version. Now we cannot figure out how to activate it... no evidence of any screen or window in which to register, activate, enter a serial number, etc. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Can't activate FM 11
At 12:00 PM -0500 5/14/14, Helen Borrie wrote: Do you not have the Activate/Deactivate options in the Help menu? and Jeff Coatsworth wrote: Isn't there a Help Activate/Deactivate menu item? Nope, there isn't! Even I would have seen that ;-). --Karen ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Can't activate FM 11
I think you're down to uninstalling reinstalling it. -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Karen Robbins Sent: May-14-14 1:16 PM To: framers@lists.frameusers.com Subject: Re: Can't activate FM 11 At 12:00 PM -0500 5/14/14, Helen Borrie wrote: Do you not have the Activate/Deactivate options in the Help menu? and Jeff Coatsworth wrote: Isn't there a Help Activate/Deactivate menu item? Nope, there isn't! Even I would have seen that ;-). --Karen ___ You are currently subscribed to framers as jeff.coatswo...@jonasclub.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/jeff.coatsworth%40jonasclub.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Can't activate FM 11
Adobe support handles all install issues as a free call Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 I support www.TheGrotonLine.com, hyperlocal news for Groton MA. On Wed, May 14, 2014 at 1:16 PM, Karen Robbins karendes...@gmail.comwrote: At 12:00 PM -0500 5/14/14, Helen Borrie wrote: Do you not have the Activate/Deactivate options in the Help menu? and Jeff Coatsworth wrote: Isn't there a Help Activate/Deactivate menu item? Nope, there isn't! Even I would have seen that ;-). --Karen ___ You are currently subscribed to framers as art.campb...@gmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/art. campbell%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Can't activate FM 11...
As I recall, FrameMaker prompts you every time you start the program to either continue in trial mode, or enter a serial number. Does that not show up? Z From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Karen Robbins Sent: Tuesday, May 13, 2014 4:06 PM To: framers@lists.frameusers.com Subject: Can't activate FM 11... My IT person installed a licensed copy of FM11 on my colleague's computer. I am the keeper of license info for our unit. Since I wasn't around, he installed as a trial version. Now we cannot figure out how to activate it... no evidence of any screen or window in which to register, activate, enter a serial number, etc. In the past, we've done this in one step so although I can't remember exactly how it goes, I know there's a place to enter all the appropriate stuff. Where oh where is it? Thanks much, Karen ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Can't activate FM 11...
At 11:06 a.m. 14/05/2014, Karen Robbins wrote:
My IT person installed a licensed copy of FM11 on my colleague's computer. I
am the keeper of license info for our unit. Since I wasn't around, he
installed as a trial version. Now we cannot figure out how to activate it...
no evidence of any screen or window in which to register, activate, enter a
serial number, etc.
In the past, we've done this in one step so although I can't remember exactly
how it goes, I know there's a place to enter all the appropriate stuff. Where
oh where is it?
Do you not have the Activate/Deactivate options in the Help menu? ('Course,
I'm referring to FM8 here so things might have changed by FM11...)
Helen
___
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