Re: OT: online help with automatic updates

2011-04-15 Thread Bill Swallow
You'd need a phone home script installed with the Help. Many companies
block this type of unauthorized communication. Of course you could add
a check for updates prompt or link that would go out and compare
version numbers between installed Help and the latest available Help.
Your product installation engineer (or lead developer if you don't
have a dedicated installer tech - I recommend it) should be able to
help you with this.

On Fri, Apr 15, 2011 at 4:25 PM, Jon Harvey jhar...@cambridgesoft.com wrote:
 Hi All,



 Does anyone know what is involved with creating Help that is available to a
 user when they are offline but is automatically updated (or notifies the
 user that updates are available) when the user is online? We’re using Flare
 in a Windows environment.





 Jon Harvey

 Manager, Desktop  Enterprise Documentation

 CambridgeSoft Corporation

 100 CambridgePark Drive

 Cambridge, MA 02140

 (617) 588-9354



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Re: OT: online help with automatic updates

2011-04-15 Thread Scott Prentice
Other than developing this system yourself, the only off-the-shelf 
system I know of that does this is Adobe's AIR Help. Flare does offer a 
WebHelp AIR output option .. not sure if they have hooked up the 
auto-update functionality though (I'm thinking not .. but it might be 
possible to hack it to work).


RoboHelp's AIR Help offers this functionality out of the box, and you 
can also home brew it by developing your own custom AIR Help. For more 
info on this ..


http://leximation.com/airhelp/

Cheers,

...scott



Jon Harvey wrote:


Hi All,

Does anyone know what is involved with creating Help that is available 
to a user when they are offline but is automatically updated (or 
notifies the user that updates are available) when the user is online? 
We’re using Flare in a Windows environment.


//Jon Harvey//

//Manager, Desktop  Enterprise Documentation//

//CambridgeSoft Corporation//

//100 CambridgePark Drive//

//Cambridge, MA 02140//

//(617) 588-9354//



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RE: OT: online help with automatic updates

2011-04-15 Thread Jeff Coatsworth
Can Flare do AIR Help? It has something similar with its locally installed help.


From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Jon Harvey
Sent: Friday, April 15, 2011 4:25 PM
To: Frame Users
Subject: OT: online help with automatic updates

Hi All,

Does anyone know what is involved with creating Help that is available to a 
user when they are offline but is automatically updated (or notifies the user 
that updates are available) when the user is online? We're using Flare in a 
Windows environment.


Jon Harvey
Manager, Desktop  Enterprise Documentation
CambridgeSoft Corporation
100 CambridgePark Drive
Cambridge, MA 02140
(617) 588-9354

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