Re: [Framers] FM19 Publish PDF Problem
Hi John, we had a similar issue lately - it turned out to be a Windows10 problem: running windows update solved it. Vriendelijke groet / Kind regards, Wim Hooghwinkel - ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] FM19 Publish PDF Problem
Hi John, I remember vaguely that sometimes the PDF printer was not installed correctly. Users just had to install a trial version of the current Acrobat version and then this feature worked. It was not needed to upgrade Acrobat entirely. FrameMaker 2019 does not care which printer is the default printer or which printer is selected for Save As PDF or Publish to PDF. (I always have set our local printer, and use Distiller to create the PDF, and it still works. And Amitoj Singh had confirmed this.) Please correct me, when I am wrong. You just installed FrameMaker, and you might remember this. I think that there isn't any option to install or not install any headless Distiller with FrameMaker 2019. FrameMaker uses its own PDF engine. What did you set in the Publish pod to create your PDF? With Distiller or without? Best regards Winfried -Original Message- From: Framers On Behalf Of John Posada Sent: Wednesday, January 8, 2020 10:39 PM To: Wim Hooghwinkel - idtp Cc: Framers Subject: Re: [Framers] FM19 Publish PDF Problem I just got offline with Adobe Tech Support. It seems I need to upgrade to Acrobat Pro DC. I'm going to bring down a trial to verify that the issue gets resolved. On Wed, Jan 8, 2020 at 4:27 PM Wim Hooghwinkel - idtp wrote: > Hi John, > > we had a similar issue lately - it turned out to be a Windows10 problem: > running windows update solved it. > > > Vriendelijke groet / Kind regards, > > Wim Hooghwinkel ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] FM19 Publish PDF Problem
I have Tech Comm Suite 2017 which includes Acrobat 2017, I updated only Frame to 2019 and I have not had any problems. Hope this helps John. Richard Melanson Technical Writer|HighRes Biosolutions T:781.932.1912x1160|rmelan...@highresbio.com www.highresbio.com??? This e-mail message may contain confidential information and may not be used by anyone but the intended recipient. If you are not the intended recipient, you are hereby notified that any use or dissemination of this message is strictly prohibited. If you received this message in error, please notify HighRes Biosolutions immediately by reply email. Then delete this message from your system. Thank you.-Original Message- From: Framers [mailto:framers-bounces+rmelanson=highresbio@lists.frameusers.com] On Behalf Of John Posada Sent: Wednesday, January 08, 2020 4:39 PM To: Wim Hooghwinkel - idtp Cc: Framers Subject: Re: [Framers] FM19 Publish PDF Problem I just got offline with Adobe Tech Support. It seems I need to upgrade to Acrobat Pro DC. I'm going to bring down a trial to verify that the issue gets resolved. On Wed, Jan 8, 2020 at 4:27 PM Wim Hooghwinkel - idtp wrote: > Hi John, > > we had a similar issue lately - it turned out to be a Windows10 problem: > running windows update solved it. > > > Vriendelijke groet / Kind regards, > > Wim Hooghwinkel > > - > > > > -- John Posada ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] FM19 Publish PDF Problem
I just got offline with Adobe Tech Support. It seems I need to upgrade to Acrobat Pro DC. I'm going to bring down a trial to verify that the issue gets resolved. On Wed, Jan 8, 2020 at 4:27 PM Wim Hooghwinkel - idtp wrote: > Hi John, > > we had a similar issue lately - it turned out to be a Windows10 problem: > running windows update solved it. > > > Vriendelijke groet / Kind regards, > > Wim Hooghwinkel > > - > > > > -- John Posada ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] FM19 Publish PDF Problem
Is Adobe PDF your default printer? On Wed, Jan 8, 2020 at 12:32 PM John Posada wrote: > > Hi guys...I need to get this resolved. > What is Adobe's support policy on new licenses? > > On Wed, Jan 8, 2020 at 2:39 PM John Posada wrote: > > > Good afternoon. > > > > I'm attempting to use the Publish functionality of FM19 to create a PDF > > and Responsive HTM 5 output at the end of each day. > > > > When I attempt to output PDF, I get the message: > > > > "FrameMaker could not find the Adobe PDF printer instance, which must be > > installed to execute Save as PDF command" > > > > I have Acrobat 9 Pro and Acrobat Distiller 9 installed. > > > > What am I missing? ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] FM19 Publish PDF Problem
With the Publish pod, or with Save as PDF? Hey, John, can you create a PDF if you use Save as PDF, or if you print to file using the Adobe Printer? In other words, does it fail the same way for all 3 ways of creating a PDF, or only if you use the Publish pod? On Wed, Jan 8, 2020 at 3:44 PM TW Smith wrote: > Hi, > > I can confirm that FM 2019 works with (aging) Acrobat XI Pro. However, I am > considering biting the bullet and just moving to Acrobat DC. Perhaps this > will help you? > > Cheers, > > Sean > > On Wed, Jan 8, 2020 at 3:22 PM John Posada > wrote: > > > Up to date > > > > From: Framers > hudsongroup@lists.frameusers.com> On Behalf Of TW Smith > > Sent: Wednesday, January 8, 2020 3:03 PM > > To: An email list for people using Adobe FrameMaker software. < > > framers@lists.frameusers.com> > > Subject: Re: [Framers] FM19 Publish PDF Problem > > > > Try selecting Help > Updates from FrameMaker and see if it finds > anything. > > > > questions to listad...@frameusers.com > > > ___ > > This message is from the Framers mailing list > > Send messages to framers@lists.frameusers.com > Visit the list's homepage at http://www.frameusers.com > Archives located at > http://www.mail-archive.com/framers%40lists.frameusers.com/ > Subscribe and unsubscribe at > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com > Send administrative questions to listad...@frameusers.com > -- Lin Sims ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] FM19 Publish PDF Problem
I'm pretty certain that Acrobat 9 is too old to be used by the Publish pod. Your best choice is probably to get your employer to pony up for a subscription to Acrobat DC. However (because I could be wrong), try contacting Adobe support for the Technical Communication Suite. https://helpx.adobe.com/support/tech-comm-suite.html Make sure you are logged in to the Adobe site with a valid Adobe ID (preferably the one associated with the license or subscription for FrameMaker) and scroll to the bottom of the page to the chat icon. Click it and type in Agent in order to get connected to a real Adobe employee instead of the AI. Good luck. On Wed, Jan 8, 2020 at 3:42 PM John Posada wrote: > Hi Lin...FrameMaker was installed as a trial, with the license number being > added by IT. > Acrobat 9 was It was installed prior to Acrobat, this afternoon. > > On Wed, Jan 8, 2020 at 3:34 PM Lin Sims wrote: > > > The Publish pod for Frame2019 is a complete replacement for how Frame > > creates PDFs. I don't think the Publish pod can even work with Acrobat 9 > as > > the PDF engine. > > > > If you didn't use a custom install and already had Acrobat installed on > > your machine, then it's probable that Acrobat 9 is conflicting with the > > "headless" version of Acrobat installed with Frame2019 that Frame2019 is > > trying to use to create PDFs through the Publish Pod. And if you DID do > the > > custom install and prevented Frame from installing the headless version, > > the Publish Pod is looking for Acrobat DC and not finding it. > > > > Basically, your choices are to remove Frame and do a custom reinstall > > without the included Acrobat engine, and thus being unable to use the > > Publish pod to generate a PDF, or to remove Acrobat 9 completely and > > reinstall Frame to fix the publishing engine. > > > > On Wed, Jan 8, 2020 at 3:22 PM John Posada > > wrote: > > > > > Up to date > > > > > > From: Framers > > hudsongroup@lists.frameusers.com> On Behalf Of TW Smith > > > Sent: Wednesday, January 8, 2020 3:03 PM > > > To: An email list for people using Adobe FrameMaker software. < > > > framers@lists.frameusers.com> > > > Subject: Re: [Framers] FM19 Publish PDF Problem > > > > > > Try selecting Help > Updates from FrameMaker and see if it finds > > anything. > > > > > > On Wed, Jan 8, 2020 at 2:57 PM Jeff Coatsworth < > > > jeff.coatswo...@jonasclub.com<mailto:jeff.coatswo...@jonasclub.com>> > > > wrote: > > > > > > > Then it's definitely in need of patching - fresh installs start with > > the > > > > Day 0 version of the software (they don't recompile the original > > > installer > > > > each time a patch is released) > > > > > > > > > > > > > > > > From: Framers > > > jonasclub@lists.frameusers.com > > jonasclub@lists.frameusers.com>> on behalf of John Posada < > > > > jpos...@hudsongroup.com<mailto:jpos...@hudsongroup.com>> > > > > Sent: January 8, 2020 2:54 PM > > > > To: An email list for people using Adobe FrameMaker software. > > > > Subject: Re: [Framers] FM19 Publish PDF Problem > > > > > > > > Hi. > > > > > > > > Adobe PDF is listed as a printer > > > > My version of FM was downloaded 2 weeks ago. > > > > > > > > From: Framers > > > hudsongroup@lists.frameusers.com > > hudsongroup@lists.frameusers.com>> On Behalf Of Jeff Coatsworth > > > > Sent: Wednesday, January 8, 2020 2:49 PM > > > > To: An email list for people using Adobe FrameMaker software. < > > > > framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>> > > > > Subject: Re: [Framers] FM19 Publish PDF Problem > > > > > > > > Is there an instance of the Adobe PDF "printer" in your list of > Windows > > > > printers? Is your FM2019 all patched up? There were PDF issues with > the > > > > first few patches. > > > > > > > > > > > > > > > > From: Framers > > > jonasclub@lists.frameusers.com > > framers-bounces+jeff.coatsworth > jonasclub@lists.frameusers.com > > > %3cmailto:framers-bounces+jeff.coatsworth>= > > > > jonasclub@lists.frameusers.com > > jonasclub@lists.frameusers.com>>> on behalf of John
Re: [Framers] FM19 Publish PDF Problem
Hi, I can confirm that FM 2019 works with (aging) Acrobat XI Pro. However, I am considering biting the bullet and just moving to Acrobat DC. Perhaps this will help you? Cheers, Sean On Wed, Jan 8, 2020 at 3:22 PM John Posada wrote: > Up to date > > From: Framers hudsongroup@lists.frameusers.com> On Behalf Of TW Smith > Sent: Wednesday, January 8, 2020 3:03 PM > To: An email list for people using Adobe FrameMaker software. < > framers@lists.frameusers.com> > Subject: Re: [Framers] FM19 Publish PDF Problem > > Try selecting Help > Updates from FrameMaker and see if it finds anything. > > questions to listad...@frameusers.com > ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] FM19 Publish PDF Problem
Hi Lin...FrameMaker was installed as a trial, with the license number being added by IT. Acrobat 9 was It was installed prior to Acrobat, this afternoon. On Wed, Jan 8, 2020 at 3:34 PM Lin Sims wrote: > The Publish pod for Frame2019 is a complete replacement for how Frame > creates PDFs. I don't think the Publish pod can even work with Acrobat 9 as > the PDF engine. > > If you didn't use a custom install and already had Acrobat installed on > your machine, then it's probable that Acrobat 9 is conflicting with the > "headless" version of Acrobat installed with Frame2019 that Frame2019 is > trying to use to create PDFs through the Publish Pod. And if you DID do the > custom install and prevented Frame from installing the headless version, > the Publish Pod is looking for Acrobat DC and not finding it. > > Basically, your choices are to remove Frame and do a custom reinstall > without the included Acrobat engine, and thus being unable to use the > Publish pod to generate a PDF, or to remove Acrobat 9 completely and > reinstall Frame to fix the publishing engine. > > On Wed, Jan 8, 2020 at 3:22 PM John Posada > wrote: > > > Up to date > > > > From: Framers > hudsongroup@lists.frameusers.com> On Behalf Of TW Smith > > Sent: Wednesday, January 8, 2020 3:03 PM > > To: An email list for people using Adobe FrameMaker software. < > > framers@lists.frameusers.com> > > Subject: Re: [Framers] FM19 Publish PDF Problem > > > > Try selecting Help > Updates from FrameMaker and see if it finds > anything. > > > > On Wed, Jan 8, 2020 at 2:57 PM Jeff Coatsworth < > > jeff.coatswo...@jonasclub.com<mailto:jeff.coatswo...@jonasclub.com>> > > wrote: > > > > > Then it's definitely in need of patching - fresh installs start with > the > > > Day 0 version of the software (they don't recompile the original > > installer > > > each time a patch is released) > > > > > > > > > > > > From: Framers > > jonasclub....@lists.frameusers.com > jonasclub@lists.frameusers.com>> on behalf of John Posada < > > > jpos...@hudsongroup.com<mailto:jpos...@hudsongroup.com>> > > > Sent: January 8, 2020 2:54 PM > > > To: An email list for people using Adobe FrameMaker software. > > > Subject: Re: [Framers] FM19 Publish PDF Problem > > > > > > Hi. > > > > > > Adobe PDF is listed as a printer > > > My version of FM was downloaded 2 weeks ago. > > > > > > From: Framers > > hudsongroup@lists.frameusers.com > hudsongroup@lists.frameusers.com>> On Behalf Of Jeff Coatsworth > > > Sent: Wednesday, January 8, 2020 2:49 PM > > > To: An email list for people using Adobe FrameMaker software. < > > > framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>> > > > Subject: Re: [Framers] FM19 Publish PDF Problem > > > > > > Is there an instance of the Adobe PDF "printer" in your list of Windows > > > printers? Is your FM2019 all patched up? There were PDF issues with the > > > first few patches. > > > > > > > > > > > > From: Framers > > jonasclub@lists.frameusers.com > framers-bounces+jeff.coatsworth jonasclub@lists.frameusers.com > > %3cmailto:framers-bounces+jeff.coatsworth>= > > > jonasclub@lists.frameusers.com > jonasclub@lists.frameusers.com>>> on behalf of John Posada < > > > jposad...@gmail.com<mailto:jposad...@gmail.com > jposad...@gmail.com%3cmailto:jposad...@gmail.com>>> > > > Sent: January 8, 2020 2:39 PM > > > To: FrameUsers List > > > Subject: [Framers] FM19 Publish PDF Problem > > > > > > Good afternoon. > > > > > > I'm attempting to use the Publish functionality of FM19 to create a PDF > > and > > > Responsive HTM 5 output at the end of each day. > > > > > > When I attempt to output PDF, I get the message: > > > > > > "FrameMaker could not find the Adobe PDF printer instance, which must > be > > > installed to execute Save as PDF command" > > > > > > I have Acrobat 9 Pro and Acrobat Distiller 9 installed. > > > > > > What am I missing? > > > > > > > > > John Posada > > > ___ > > > > > > This message is from the Framers mailing list > > > >
Re: [Framers] FM19 Publish PDF Problem
The Publish pod for Frame2019 is a complete replacement for how Frame creates PDFs. I don't think the Publish pod can even work with Acrobat 9 as the PDF engine. If you didn't use a custom install and already had Acrobat installed on your machine, then it's probable that Acrobat 9 is conflicting with the "headless" version of Acrobat installed with Frame2019 that Frame2019 is trying to use to create PDFs through the Publish Pod. And if you DID do the custom install and prevented Frame from installing the headless version, the Publish Pod is looking for Acrobat DC and not finding it. Basically, your choices are to remove Frame and do a custom reinstall without the included Acrobat engine, and thus being unable to use the Publish pod to generate a PDF, or to remove Acrobat 9 completely and reinstall Frame to fix the publishing engine. On Wed, Jan 8, 2020 at 3:22 PM John Posada wrote: > Up to date > > From: Framers hudsongroup@lists.frameusers.com> On Behalf Of TW Smith > Sent: Wednesday, January 8, 2020 3:03 PM > To: An email list for people using Adobe FrameMaker software. < > framers@lists.frameusers.com> > Subject: Re: [Framers] FM19 Publish PDF Problem > > Try selecting Help > Updates from FrameMaker and see if it finds anything. > > On Wed, Jan 8, 2020 at 2:57 PM Jeff Coatsworth < > jeff.coatswo...@jonasclub.com<mailto:jeff.coatswo...@jonasclub.com>> > wrote: > > > Then it's definitely in need of patching - fresh installs start with the > > Day 0 version of the software (they don't recompile the original > installer > > each time a patch is released) > > > > > > > > From: Framers > jonasclub@lists.frameusers.com jonasclub@lists.frameusers.com>> on behalf of John Posada < > > jpos...@hudsongroup.com<mailto:jpos...@hudsongroup.com>> > > Sent: January 8, 2020 2:54 PM > > To: An email list for people using Adobe FrameMaker software. > > Subject: Re: [Framers] FM19 Publish PDF Problem > > > > Hi. > > > > Adobe PDF is listed as a printer > > My version of FM was downloaded 2 weeks ago. > > > > From: Framers > hudsongroup@lists.frameusers.com hudsongroup@lists.frameusers.com>> On Behalf Of Jeff Coatsworth > > Sent: Wednesday, January 8, 2020 2:49 PM > > To: An email list for people using Adobe FrameMaker software. < > > framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>> > > Subject: Re: [Framers] FM19 Publish PDF Problem > > > > Is there an instance of the Adobe PDF "printer" in your list of Windows > > printers? Is your FM2019 all patched up? There were PDF issues with the > > first few patches. > > > > > > > > From: Framers > jonasclub@lists.frameusers.com framers-bounces+jeff.coatsworth<mailto:jonasclub@lists.frameusers.com > %3cmailto:framers-bounces+jeff.coatsworth>= > > jonasclub@lists.frameusers.com jonasclub@lists.frameusers.com>>> on behalf of John Posada < > > jposad...@gmail.com<mailto:jposad...@gmail.com jposad...@gmail.com%3cmailto:jposad...@gmail.com>>> > > Sent: January 8, 2020 2:39 PM > > To: FrameUsers List > > Subject: [Framers] FM19 Publish PDF Problem > > > > Good afternoon. > > > > I'm attempting to use the Publish functionality of FM19 to create a PDF > and > > Responsive HTM 5 output at the end of each day. > > > > When I attempt to output PDF, I get the message: > > > > "FrameMaker could not find the Adobe PDF printer instance, which must be > > installed to execute Save as PDF command" > > > > I have Acrobat 9 Pro and Acrobat Distiller 9 installed. > > > > What am I missing? > > > > > > John Posada > > ___ > > > > This message is from the Framers mailing list > > > > Send messages to framers@lists.frameusers.com framers@lists.frameusers.com%3cmailto>: > > framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>> > > Visit the list's homepage at http://www.frameusers.com< > http://www.frameusers.com>< > > http://www.frameusers.com<http://www.frameusers.com>> > > Archives located at > > http://www.mail-archive.com/framers@lists.frameusers.com/< > http://www.mail-archive.com/framers@lists.frameusers.com/>< > > http://www.mail-archive.com/framers@lists.frameusers.com/< > http://www.mail-archive.com/framers@lists.frameusers.com/>> > > Subscribe and unsub
Re: [Framers] FM19 Publish PDF Problem
Hi guys...I need to get this resolved. What is Adobe's support policy on new licenses? On Wed, Jan 8, 2020 at 2:39 PM John Posada wrote: > Good afternoon. > > I'm attempting to use the Publish functionality of FM19 to create a PDF > and Responsive HTM 5 output at the end of each day. > > When I attempt to output PDF, I get the message: > > "FrameMaker could not find the Adobe PDF printer instance, which must be > installed to execute Save as PDF command" > > I have Acrobat 9 Pro and Acrobat Distiller 9 installed. > > What am I missing? > > > John Posada > -- John Posada ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] FM19 Publish PDF Problem
Up to date From: Framers On Behalf Of TW Smith Sent: Wednesday, January 8, 2020 3:03 PM To: An email list for people using Adobe FrameMaker software. Subject: Re: [Framers] FM19 Publish PDF Problem Try selecting Help > Updates from FrameMaker and see if it finds anything. On Wed, Jan 8, 2020 at 2:57 PM Jeff Coatsworth < jeff.coatswo...@jonasclub.com<mailto:jeff.coatswo...@jonasclub.com>> wrote: > Then it's definitely in need of patching - fresh installs start with the > Day 0 version of the software (they don't recompile the original installer > each time a patch is released) > > > > From: Framers jonasclub@lists.frameusers.com<mailto:jonasclub@lists.frameusers.com>> > on behalf of John Posada < > jpos...@hudsongroup.com<mailto:jpos...@hudsongroup.com>> > Sent: January 8, 2020 2:54 PM > To: An email list for people using Adobe FrameMaker software. > Subject: Re: [Framers] FM19 Publish PDF Problem > > Hi. > > Adobe PDF is listed as a printer > My version of FM was downloaded 2 weeks ago. > > From: Framers hudsongroup@lists.frameusers.com<mailto:hudsongroup@lists.frameusers.com>> > On Behalf Of Jeff Coatsworth > Sent: Wednesday, January 8, 2020 2:49 PM > To: An email list for people using Adobe FrameMaker software. < > framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>> > Subject: Re: [Framers] FM19 Publish PDF Problem > > Is there an instance of the Adobe PDF "printer" in your list of Windows > printers? Is your FM2019 all patched up? There were PDF issues with the > first few patches. > > > > From: Framers jonasclub@lists.frameusers.com<mailto:framers-bounces+jeff.coatsworth<mailto:jonasclub@lists.frameusers.com%3cmailto:framers-bounces+jeff.coatsworth>= > jonasclub@lists.frameusers.com<mailto:jonasclub@lists.frameusers.com>>> > on behalf of John Posada < > jposad...@gmail.com<mailto:jposad...@gmail.com<mailto:jposad...@gmail.com%3cmailto:jposad...@gmail.com>>> > Sent: January 8, 2020 2:39 PM > To: FrameUsers List > Subject: [Framers] FM19 Publish PDF Problem > > Good afternoon. > > I'm attempting to use the Publish functionality of FM19 to create a PDF and > Responsive HTM 5 output at the end of each day. > > When I attempt to output PDF, I get the message: > > "FrameMaker could not find the Adobe PDF printer instance, which must be > installed to execute Save as PDF command" > > I have Acrobat 9 Pro and Acrobat Distiller 9 installed. > > What am I missing? > > > John Posada > ___ > > This message is from the Framers mailing list > > Send messages to > framers@lists.frameusers.commailto:framers@lists.frameusers.com%3cmailto>: > framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>> > Visit the list's homepage at > http://www.frameusers.com<http://www.frameusers.com>< > http://www.frameusers.com<http://www.frameusers.com>> > Archives located at > http://www.mail-archive.com/framers@lists.frameusers.com/<http://www.mail-archive.com/framers@lists.frameusers.com/>< > http://www.mail-archive.com/framers@lists.frameusers.com/<http://www.mail-archive.com/framers@lists.frameusers.com/>> > Subscribe and unsubscribe at > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com<http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com>< > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com<http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com>> > Send administrative questions to > listad...@frameusers.commailto:listad...@frameusers.com%3cmailto>: > listad...@frameusers.com<mailto:listad...@frameusers.com>> > ___ > > This message is from the Framers mailing list > > Send messages to > framers@lists.frameusers.commailto:framers@lists.frameusers.com%3cmailto>: > framers@lists.frameusers.com<mailto:framers@lists.frameusers.com>> > Visit the list's homepage at > http://www.frameusers.com<http://www.frameusers.com>< > http://www.frameusers.com<http://www.frameusers.com>> > Archives located at > http://www.mail-archive.com/framers@lists.frameusers.com/<http://www.mail-archive.com/framers@lists.frameusers.com/>< > http://www.mail-archive.com/framers@lists.frameusers.com/<http://www.mail-archive.com/framers@lists.frameusers.com/>> > Subscribe and unsubscribe at > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.c
Re: [Framers] FM19 Publish PDF Problem
Is Adobe PDF your default printer? On Wed, Jan 8, 2020 at 11:41 AM John Posada wrote: > > Good afternoon. > > I'm attempting to use the Publish functionality of FM19 to create a PDF and > Responsive HTM 5 output at the end of each day. > > When I attempt to output PDF, I get the message: > > "FrameMaker could not find the Adobe PDF printer instance, which must be > installed to execute Save as PDF command" > > I have Acrobat 9 Pro and Acrobat Distiller 9 installed. > > What am I missing? ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] FM19 Publish PDF Problem
Try selecting Help > Updates from FrameMaker and see if it finds anything. On Wed, Jan 8, 2020 at 2:57 PM Jeff Coatsworth < jeff.coatswo...@jonasclub.com> wrote: > Then it's definitely in need of patching - fresh installs start with the > Day 0 version of the software (they don't recompile the original installer > each time a patch is released) > > > > From: Framers jonasclub@lists.frameusers.com> on behalf of John Posada < > jpos...@hudsongroup.com> > Sent: January 8, 2020 2:54 PM > To: An email list for people using Adobe FrameMaker software. > Subject: Re: [Framers] FM19 Publish PDF Problem > > Hi. > > Adobe PDF is listed as a printer > My version of FM was downloaded 2 weeks ago. > > From: Framers hudsongroup@lists.frameusers.com> On Behalf Of Jeff Coatsworth > Sent: Wednesday, January 8, 2020 2:49 PM > To: An email list for people using Adobe FrameMaker software. < > framers@lists.frameusers.com> > Subject: Re: [Framers] FM19 Publish PDF Problem > > Is there an instance of the Adobe PDF "printer" in your list of Windows > printers? Is your FM2019 all patched up? There were PDF issues with the > first few patches. > > > > From: Framers jonasclub@lists.frameusers.com<mailto:framers-bounces+jeff.coatsworth= > jonasclub@lists.frameusers.com>> on behalf of John Posada < > jposad...@gmail.com<mailto:jposad...@gmail.com>> > Sent: January 8, 2020 2:39 PM > To: FrameUsers List > Subject: [Framers] FM19 Publish PDF Problem > > Good afternoon. > > I'm attempting to use the Publish functionality of FM19 to create a PDF and > Responsive HTM 5 output at the end of each day. > > When I attempt to output PDF, I get the message: > > "FrameMaker could not find the Adobe PDF printer instance, which must be > installed to execute Save as PDF command" > > I have Acrobat 9 Pro and Acrobat Distiller 9 installed. > > What am I missing? > > > John Posada > ___ > > This message is from the Framers mailing list > > Send messages to framers@lists.frameusers.com framers@lists.frameusers.com> > Visit the list's homepage at http://www.frameusers.com< > http://www.frameusers.com> > Archives located at > http://www.mail-archive.com/framers@lists.frameusers.com/< > http://www.mail-archive.com/framers@lists.frameusers.com/> > Subscribe and unsubscribe at > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com< > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com> > Send administrative questions to listad...@frameusers.com listad...@frameusers.com> > ___ > > This message is from the Framers mailing list > > Send messages to framers@lists.frameusers.com framers@lists.frameusers.com> > Visit the list's homepage at http://www.frameusers.com< > http://www.frameusers.com> > Archives located at > http://www.mail-archive.com/framers@lists.frameusers.com/< > http://www.mail-archive.com/framers@lists.frameusers.com/> > Subscribe and unsubscribe at > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com< > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com> > Send administrative questions to listad...@frameusers.com listad...@frameusers.com> > ___ > > This message is from the Framers mailing list > > Send messages to framers@lists.frameusers.com > Visit the list's homepage at http://www.frameusers.com > Archives located at > http://www.mail-archive.com/framers%40lists.frameusers.com/ > Subscribe and unsubscribe at > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com > Send administrative questions to listad...@frameusers.com > ___ > > This message is from the Framers mailing list > > Send messages to framers@lists.frameusers.com > Visit the list's homepage at http://www.frameusers.com > Archives located at > http://www.mail-archive.com/framers%40lists.frameusers.com/ > Subscribe and unsubscribe at > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com > Send administrative questions to listad...@frameusers.com > ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] FM19 Publish PDF Problem
Then it's definitely in need of patching - fresh installs start with the Day 0 version of the software (they don't recompile the original installer each time a patch is released) From: Framers on behalf of John Posada Sent: January 8, 2020 2:54 PM To: An email list for people using Adobe FrameMaker software. Subject: Re: [Framers] FM19 Publish PDF Problem Hi. Adobe PDF is listed as a printer My version of FM was downloaded 2 weeks ago. From: Framers On Behalf Of Jeff Coatsworth Sent: Wednesday, January 8, 2020 2:49 PM To: An email list for people using Adobe FrameMaker software. Subject: Re: [Framers] FM19 Publish PDF Problem Is there an instance of the Adobe PDF "printer" in your list of Windows printers? Is your FM2019 all patched up? There were PDF issues with the first few patches. From: Framers mailto:framers-bounces+jeff.coatsworth=jonasclub@lists.frameusers.com>> on behalf of John Posada mailto:jposad...@gmail.com>> Sent: January 8, 2020 2:39 PM To: FrameUsers List Subject: [Framers] FM19 Publish PDF Problem Good afternoon. I'm attempting to use the Publish functionality of FM19 to create a PDF and Responsive HTM 5 output at the end of each day. When I attempt to output PDF, I get the message: "FrameMaker could not find the Adobe PDF printer instance, which must be installed to execute Save as PDF command" I have Acrobat 9 Pro and Acrobat Distiller 9 installed. What am I missing? John Posada ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com<mailto:framers@lists.frameusers.com> Visit the list's homepage at http://www.frameusers.com<http://www.frameusers.com> Archives located at http://www.mail-archive.com/framers@lists.frameusers.com/<http://www.mail-archive.com/framers@lists.frameusers.com/> Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com<http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com> Send administrative questions to listad...@frameusers.com<mailto:listad...@frameusers.com> ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com<mailto:framers@lists.frameusers.com> Visit the list's homepage at http://www.frameusers.com<http://www.frameusers.com> Archives located at http://www.mail-archive.com/framers@lists.frameusers.com/<http://www.mail-archive.com/framers@lists.frameusers.com/> Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com<http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com> Send administrative questions to listad...@frameusers.com<mailto:listad...@frameusers.com> ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] FM19 Publish PDF Problem
Hi. Adobe PDF is listed as a printer My version of FM was downloaded 2 weeks ago. From: Framers On Behalf Of Jeff Coatsworth Sent: Wednesday, January 8, 2020 2:49 PM To: An email list for people using Adobe FrameMaker software. Subject: Re: [Framers] FM19 Publish PDF Problem Is there an instance of the Adobe PDF "printer" in your list of Windows printers? Is your FM2019 all patched up? There were PDF issues with the first few patches. From: Framers mailto:framers-bounces+jeff.coatsworth=jonasclub@lists.frameusers.com>> on behalf of John Posada mailto:jposad...@gmail.com>> Sent: January 8, 2020 2:39 PM To: FrameUsers List Subject: [Framers] FM19 Publish PDF Problem Good afternoon. I'm attempting to use the Publish functionality of FM19 to create a PDF and Responsive HTM 5 output at the end of each day. When I attempt to output PDF, I get the message: "FrameMaker could not find the Adobe PDF printer instance, which must be installed to execute Save as PDF command" I have Acrobat 9 Pro and Acrobat Distiller 9 installed. What am I missing? John Posada ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com<mailto:framers@lists.frameusers.com> Visit the list's homepage at http://www.frameusers.com<http://www.frameusers.com> Archives located at http://www.mail-archive.com/framers@lists.frameusers.com/<http://www.mail-archive.com/framers@lists.frameusers.com/> Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com<http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com> Send administrative questions to listad...@frameusers.com<mailto:listad...@frameusers.com> ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com<mailto:framers@lists.frameusers.com> Visit the list's homepage at http://www.frameusers.com<http://www.frameusers.com> Archives located at http://www.mail-archive.com/framers@lists.frameusers.com/<http://www.mail-archive.com/framers@lists.frameusers.com/> Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com<http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com> Send administrative questions to listad...@frameusers.com<mailto:listad...@frameusers.com> ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] FM19 Publish PDF Problem
Is there an instance of the Adobe PDF "printer" in your list of Windows printers? Is your FM2019 all patched up? There were PDF issues with the first few patches. From: Framers on behalf of John Posada Sent: January 8, 2020 2:39 PM To: FrameUsers List Subject: [Framers] FM19 Publish PDF Problem Good afternoon. I'm attempting to use the Publish functionality of FM19 to create a PDF and Responsive HTM 5 output at the end of each day. When I attempt to output PDF, I get the message: "FrameMaker could not find the Adobe PDF printer instance, which must be installed to execute Save as PDF command" I have Acrobat 9 Pro and Acrobat Distiller 9 installed. What am I missing? John Posada ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
[Framers] FM19 Publish PDF Problem
Good afternoon. I'm attempting to use the Publish functionality of FM19 to create a PDF and Responsive HTM 5 output at the end of each day. When I attempt to output PDF, I get the message: "FrameMaker could not find the Adobe PDF printer instance, which must be installed to execute Save as PDF command" I have Acrobat 9 Pro and Acrobat Distiller 9 installed. What am I missing? John Posada ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com