Re: [Framers] FrameMaker 7.2 Not Responding on New PC

[David Artman]

   For those who Want To Know More:

   [1]http://www.howtogeek.com/howto/windows-vista/what-is-dwmexe-and-why-
   is-it-running/

   You can safely kill it permanently, if you don't mind a Classic/Basic
   Windows experience.

   [FWIW, I often switched down to a Classic Desktop theme in the past
   when taking screen shots of software, if only to keep the file sizes
   down by reducing (or eliminating) gradients in window chrome (to get
   more-efficient compression in PNG format).]

   HTH;

   David

    Original Message 
   Subject: Re: [Framers] Framers Digest, Vol 120, Issue 2
   From: Kevin Ryan <[2]kevin.r...@systemsandsoftware.net>
   Date: Wed, March 02, 2016 3:30 pm
   To: "[3]framers@lists.frameusers.com" <[4]framers@lists.frameusers.com>
   Some clarification, since David Millis's bingo suggestion came to me
   off-list: Ending the DWM.exe process in Task Manager allowed me to
   recover from my FrameMaker 7.2's "Not Responding" state here in the
   Computer Museum. Here is David's bang-on advice:
   From: David Millis [[5]mailto:david.mil...@drakesoftware.com]
   Sent: Wednesday, March 02, 2016 8:29 AM
   To: Kevin Ryan <[6]kevin.r...@systemsandsoftware.net>
   Subject: FrameMaker 7.2 Not Responding on New PC
   Hi Kevin.
   I've had a similar setup and issue that you have for several years now.
   The hanging problem seems to manifest itself when I hold the mouse down
   for a while (undetermined amount of time but longer than just a click)
   and dragging to either highlight an area of text or dragging the scroll
   bar.
   I've been able to go to the Task Manager, click the Processes tab, find
   DWM.exe, and end task on that file. Sometimes I've had to end task on
   it twice. 99.9% of the time, this works. Once I get the screen back, I
   always follow immediately with a Save, but that's just me.
   Hope this helps. My company has switched everyone except my department
   to Windows 10. I have too many programs that would choke on a new OS if
   I didn't upgrade them.
   Good luck.
   David Millis
   Drake Software Education

References

   1. 
http://www.howtogeek.com/howto/windows-vista/what-is-dwmexe-and-why-is-it-running
   2. mailto:kevin.r...@systemsandsoftware.net
   3. mailto:framers@lists.frameusers.com
   4. mailto:framers@lists.frameusers.com
   5. mailto:david.mil...@drakesoftware.com
   6. mailto:kevin.r...@systemsandsoftware.net
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Re: [Framers] FrameMaker 7.2 Not Responding on New PC

[Kevin Ryan]

Thanks again to those who've offered constructive assistance with my FrameMaker 
7.2 "Not Responding" issue-and to Gillian for considerately alerting me of my 
backwardness and future unemployability.  

I actually AM considering an upgrade to the current FrameMaker version, as it 
does perform better for a particular conversion I may need to run more 
frequently soon. But basically version 7.2 has been a work horse that has met 
our needs well.  I have nothing but respect for it.

I'd like to suggest that this particular thread has run its course and should 
end. It seems to have become a vehicle for brow-beating.  Time for other 
people's topics, I think!

Kevin Ryan
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Re: [Framers] FrameMaker 7.2 Not Responding on New PC

[Kevin Ryan]

Bingo. I had a freeze-up and David's "end DWM.exe process" method worked like a 
charm to save my files. Mega-thanks!

Kevin
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Re: [Framers] FrameMaker 7.2 Not Responding on New PC

[Kevin Ryan]

Thank you again for everyone's advice about preventing freeze-ups on my 
FrameMaker 7.2 / Windows 7 system.  I feel well equipped to deal with this 
problem now. Gosh, who were those masked people?

Kevin Ryan
Technical Writer
Systems & Software, Inc.
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Re: [Framers] FrameMaker 7.2 Not Responding on New PC

[Ragnar Hanås]

I had some problems with FM 7.2 on Windows 7. It would crash every now and 
then, mostly when I highlighted text. After installing it on a new computer 
with Windows 64-bit 8.1 I have had no problems. I run it in standard mode, no 
compatibility.
Ragnar Hanas
Uddevalla Hospital
Sweden

-Original Message-
From: Framers 
[mailto:framers-bounces+ragnar.hanas=betamed...@lists.frameusers.com] On Behalf 
Of Robert Lauriston
Sent: Tuesday, March 1, 2016 18:39
To: Kevin Ryan <kevin.r...@systemsandsoftware.net>; framers@lists.frameusers.com
Subject: Re: [Framers] FrameMaker 7.2 Not Responding on New PC

Did they switch you from 32-bit to 64-bit Windows? The latter is much less 
compatible with legacy software.

You might try XP Mode. It's a virtual machine running XP within Windows 7.

http://windows.microsoft.com/en-us/windows7/install-and-use-windows-xp-mode-in-windows-7

On Tue, Mar 1, 2016 at 6:29 AM, Kevin Ryan <kevin.r...@systemsandsoftware.net> 
wrote:
> Hi,
>
> After using my older version of FrameMaker on Windows 7 without issues on a 
> Dell Latitude E6430 laptop for several years, my company just replaced my 
> laptop with a new Latitude E6540, also having Windows 7.  I've recently begun 
> using the program on the new PC for the first time since initial setup of my 
> fonts, Mif2go, and Character/Paragraph tools.  FrameMaker seems to work 
> normally except that 2-3 times a day I can pretty much rely on a "FrameMaker 
> Not Responding" freeze-up hosing my work out of the blue.
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Re: [Framers] FrameMaker 7.2 Not Responding on New PC

[Scott Prentice]

This is one of the many reasons that I use a Mac. I've got VMs (Fusion) 
of various versions of Windows so I can run older software on the OS it 
was intended to run on. I can upgrade my hardware and continue to keep 
XP, Win7, etc., around for the software that runs best on each platform. 
No painful migrations, no unexpected incompatibilities.


The problem comes when you expect old software to run on a new OS .. 
it's just doomed from the start. Yes. This setup costs a bit more, but 
in the long run it saves far more money (in time) than I spend in dollars.


Cheers,
...scott



On 3/1/16 12:48 PM, Robert Lauriston wrote:

FrameMaker 7.2 was released in 2005. There's no reason to upgrade
something that works, and no reason to spend time and money on
upgrades to deal with Microsoft compatibility bugs you can solve for
free.

Switching from 7.2 to 13 (2015) could be a lot of work due to the
switch to Unicode in version 8. Plus there's the learning curve
introduced by the weird UI layered on in version 9. If you use
keyboard shortcuts instead of the mouse, the switch could be
particularly painful.

On Tue, Mar 1, 2016 at 12:36 PM, Art Campbell  wrote:

Seriously guys, running software released in 2000, 16 years ago on systems
with features and software functions that weren't even imagined?
This is an exercise for the computer museum, not a production environment.


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Re: [Framers] FrameMaker 7.2 Not Responding on New PC

[Frank Stearns]

On Tue, 1 Mar 2016, Robert Lauriston wrote:


FrameMaker 7.2 was released in 2005. There's no reason to upgrade
something that works, and no reason to spend time and money on
upgrades to deal with Microsoft compatibility bugs you can solve for
free.

Switching from 7.2 to 13 (2015) could be a lot of work due to the
switch to Unicode in version 8. Plus there's the learning curve
introduced by the weird UI layered on in version 9. If you use
keyboard shortcuts instead of the mouse, the switch could be
particularly painful.


Amen, Robert.

For us, FM7 has become something of what Word is for a lot of people 
-- a utility word processor for day-to-day tasks. We don't roll out 
the 777 to make a quick trip to the store when the reliable (and fully 
amortized) old Chevy is available.


Oh, and even old FM7 is wayyy more reliable than Word. Plus, if the 
task suddenly got more complex, without breaking stride FM7 could 
sprout some little wings and possibly still get us there, likely 
avoiding the big, expensive machine until it's really needed for 
something it does better (if you'll allow me to torture the 
transportation metaphor. )


Frank

Frank Stearns Associates | makers of IXgen(tm) for FrameMaker(r)
*** IXGEN 7-10 for FrameMaker 10/11/12 IS HERE! ***
fra...@fsatools.com 
1-435-275-8981  http://www.fsatools.com
NEW WEBSITE SOON!

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Re: [Framers] FrameMaker 7.2 Not Responding on New PC

[Steve Rickaby]

At risk of getting flamed left, right and center, and with due respect for Art, 
I'd just point out that FrameMaker 7 for Mac still runs like a train on my 2003 
MDD Mac dual PowerPC under Classic (the OS 9 emulator). I've long since 
upgraded, but certainly not because of FrameMaker. I've done macho (for me) 
things on it, including home-brewed structured docs.

You could probably pick up both FrameMaker 7 for Mac and a serviceable PowerPC 
machine (OS no later than Tiger, OS X 10.4) for peanuts on eBay.
 
-- 
Steve [sorry everyone...]
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Re: [Framers] FrameMaker 7.2 Not Responding on New PC

[Robert Lauriston]

FrameMaker 7.2 was released in 2005. There's no reason to upgrade
something that works, and no reason to spend time and money on
upgrades to deal with Microsoft compatibility bugs you can solve for
free.

Switching from 7.2 to 13 (2015) could be a lot of work due to the
switch to Unicode in version 8. Plus there's the learning curve
introduced by the weird UI layered on in version 9. If you use
keyboard shortcuts instead of the mouse, the switch could be
particularly painful.

On Tue, Mar 1, 2016 at 12:36 PM, Art Campbell  wrote:
> Seriously guys, running software released in 2000, 16 years ago on systems
> with features and software functions that weren't even imagined?
> This is an exercise for the computer museum, not a production environment.
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Re: [Framers] FrameMaker 7.2 Not Responding on New PC

[Frank Stearns]

On Tue, 1 Mar 2016, Robert Lauriston wrote:


Windows Virtual PC is a VM, Microsoft's answer to Oracle's VirtualBox.
XP Mode is a Virtual PC system image that includes XP and uses the
license from the Windows 7 host. It integrates with Windows 7 better
than VirtualBox does.

This has nothing to do with the various Windows 7 "compatibility
modes." You have to download and install Virtual PC and the XP Mode
add-on. You can also use Virtual PC to test legacy versions of MSIE.

VirtualBox is more work to achieve the same end and it requires an XP license.


It's true; there is a separate emulator from MS. Part of the 
frustration (and fuel for continued mistrust of MS) was that one would 
think MS's own compatibility modes for hosting its very own legacy 
products would be enough, particularly after it examined the app and 
chose the mode!


But you had better luck than we did. We started down the road of the
separate emulator from MS but then as the MS solution was examined in 
detail, there appeared to be a number of "gotchas" and potential 
"breakages" we weren't willing to risk. And, after 25+ years of 
windows, we've learned the hard way to expect, uh, bumps in the road 
with many of the solutions offered by MS.  :)


For us, at the same detailed level of product examination, the Oracle 
solution seemed cleaner and less likely to cause collateral damage or 
problems. (Can't remember the specifics now, but there was one 
particular show-stopper with the MS emulator that pushed us away.)


Indeed, VirtualBox does require an XP license but that was easy for 
us; all of our XP install disks from all of our systems are stored in 
our applications library. We just grabbed one at random and about 10 
minutes later the Virtualbox was up and running, no fuss, no muss, no 
weird problems, and the underlying Win7 install was unaffected.


As they say, your mileage may vary.

Frank

Frank Stearns Associates | makers of IXgen(tm) for FrameMaker(r)
*** IXGEN 7-10 for FrameMaker 10/11/12 IS HERE! ***
fra...@fsatools.com 
1-435-275-8981  http://www.fsatools.com
NEW WEBSITE SOON!
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Re: [Framers] FrameMaker 7.2 Not Responding on New PC

[Art Campbell]

Seriously guys, running software released in 2000, 16 years ago on systems
with features and software functions that weren't even imagined?
This is an exercise for the computer museum, not a production environment.


Art Campbell
  art.campb...@gmail.com
  "... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
  No disclaimers apply.
   DoD 358

I support www.TheGrotonLine.com, hyperlocal news for Groton MA.

On Tue, Mar 1, 2016 at 3:22 PM, Robert Lauriston 
wrote:

> You can make Windows XP Mode work on Windows Home, but Dell Latitude =
> Windows Pro / Enterprise / Ultimate.
>
> On Tue, Mar 1, 2016 at 12:13 PM, Jeff Coatsworth
>  wrote:
> > Yes, but you need to have a sufficiently "high-powered" version of Win7
> (Pro or Enterprise, I forgot now) to be able to get access to the Win VM.
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Re: [Framers] FrameMaker 7.2 Not Responding on New PC

[Robert Lauriston]

You can make Windows XP Mode work on Windows Home, but Dell Latitude =
Windows Pro / Enterprise / Ultimate.

On Tue, Mar 1, 2016 at 12:13 PM, Jeff Coatsworth
 wrote:
> Yes, but you need to have a sufficiently "high-powered" version of Win7 (Pro 
> or Enterprise, I forgot now) to be able to get access to the Win VM.
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Re: [Framers] FrameMaker 7.2 Not Responding on New PC

[Jeff Coatsworth]

Yes, but you need to have a sufficiently "high-powered" version of Win7 (Pro or 
Enterprise, I forgot now) to be able to get access to the Win VM.

-Original Message-
From: Framers 
[mailto:framers-bounces+jeff.coatsworth=jonasclub@lists.frameusers.com] On 
Behalf Of Robert Lauriston
Sent: March-01-16 3:08 PM
To: framers@lists.frameusers.com
Subject: Re: [Framers] FrameMaker 7.2 Not Responding on New PC

Windows Virtual PC is a VM, Microsoft's answer to Oracle's VirtualBox.
XP Mode is a Virtual PC system image that includes XP and uses the
license from the Windows 7 host. It integrates with Windows 7 better
than VirtualBox does.

This has nothing to do with the various Windows 7 "compatibility
modes." You have to download and install Virtual PC and the XP Mode
add-on. You can also use Virtual PC to test legacy versions of MSIE.

VirtualBox is more work to achieve the same end and it requires an XP license.

On Tue, Mar 1, 2016 at 11:57 AM, Frank Stearns <fra...@pacifier.com> wrote:
> ... The internal emulations and "compatibilty modes" provided by the newer
> Windows are very hit and miss. Some of the modes that Win7 suggests after it
> "looks" at an old app are completely wrong; or, you sometimes
> intentionally run the "wrong" emulation to get something to work. The VM
> approach has proven so much more reliable.
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Re: [Framers] FrameMaker 7.2 Not Responding on New PC

[Caroline Tabach]

I worked in a Virtual XP mode on my Windows 7 computer.

Maybe you could try that?


Caroline Tabach
Technical/Marcom Writer
Tel: +972-077-7745-042| carol...@radcom.com | www.radcom.com


-Original Message-
From: Framers [mailto:framers-bounces+caroline=radcom@lists.frameusers.com] 
On Behalf Of Kevin Ryan
Sent: Tuesday, March 01, 2016 16:29
To: framers@lists.frameusers.com
Subject: [Framers] FrameMaker 7.2 Not Responding on New PC

Hi,

After using my older version of FrameMaker on Windows 7 without issues on a 
Dell Latitude E6430 laptop for several years, my company just replaced my 
laptop with a new Latitude E6540, also having Windows 7.  I've recently begun 
using the program on the new PC for the first time since initial setup of my 
fonts, Mif2go, and Character/Paragraph tools.  FrameMaker seems to work 
normally except that 2-3 times a day I can pretty much rely on a "FrameMaker 
Not Responding" freeze-up hosing my work out of the blue.   

Is anyone aware of any FrameMaker or Windows tweaks that might help me overcome 
this problem?

Thanks for any advice,

Kevin Ryan
Technical Writer
Systems & Software
Williston VT
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Re: [Framers] FrameMaker 7.2 Not Responding on New PC

[Robert Lauriston]

Windows Virtual PC is a VM, Microsoft's answer to Oracle's VirtualBox.
XP Mode is a Virtual PC system image that includes XP and uses the
license from the Windows 7 host. It integrates with Windows 7 better
than VirtualBox does.

This has nothing to do with the various Windows 7 "compatibility
modes." You have to download and install Virtual PC and the XP Mode
add-on. You can also use Virtual PC to test legacy versions of MSIE.

VirtualBox is more work to achieve the same end and it requires an XP license.

On Tue, Mar 1, 2016 at 11:57 AM, Frank Stearns  wrote:
> ... The internal emulations and "compatibilty modes" provided by the newer
> Windows are very hit and miss. Some of the modes that Win7 suggests after it
> "looks" at an old app are completely wrong; or, you sometimes
> intentionally run the "wrong" emulation to get something to work. The VM
> approach has proven so much more reliable.
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Re: [Framers] FrameMaker 7.2 Not Responding on New PC

[Frank Stearns]

On Tue, 1 Mar 2016, Kevin Ryan wrote:


Thanks to all for the tips.


Here's one more: get the *free* Oracle VM VirtualBox emulator. There 
are several different versions of hosts and emulations in the 
Virtualbox family; we have the XP emulator running on Win7 Pro.


In the emulator we run several legacy applications, including FM7, 
that either ran poorly or not at all under Win7. (FM7 would work for a 
short while in Win7, but then would get so slow it had to be stopped 
and restarted.)


After a year the emulation environment has so far proven flawless and 
is fast enough to do real-time audio. You can mount file systems 
outside the emulator; and you can copy and paste between apps inside 
and outside of the emulator. The emulator can be selectively connected 
to resources of the host system, such as USB ports. The only flaw is 
that it does not support access to a firewire port.



persists, I will try the XP mode.


The internal emulations and "compatibilty modes" provided by the newer 
Windows are very hit and miss. Some of the modes that Win7 suggests 
after it "looks" at an old app are completely wrong; or, you sometimes
intentionally run the "wrong" emulation to get something to work. The 
VM approach has proven so much more reliable.


Good luck with it. I remember the panic felt when our new Win7 box 
refused to run our database program (with customer records going back 
to the mid 1970s) and the horror at the thought of a six month project 
to re-build that complex database. It was a bright and sunny day 
indeed when that same old database came right up in the XP environment 
provided by Virtualbox.


Frank

Frank Stearns Associates | makers of IXgen(tm) for FrameMaker(r)
*** IXGEN 7-10 for FrameMaker 10/11/12 IS HERE! ***
fra...@fsatools.com 
1-435-275-8981  http://www.fsatools.com
NEW WEBSITE SOON!
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Re: [Framers] FrameMaker 7.2 Not Responding on New PC

[Robert Lauriston]

Is your old PC running 32-bit Windows? It should be 64-bit, if it has
8GB, but people make mistakes.

On Tue, Mar 1, 2016 at 10:06 AM, Kevin Ryan
 wrote:
> Thanks to all for the tips.
>
> Initially I thought David's first suggestion had it nailed because I had not 
> installed the applicable  "7.2 to p158" update from Adobe. My attempt to do 
> so today met with a roadblock "GetDiskSpaceFailed" error.  However, I don't 
> think the lack of this update is the issue because my well-functioning old PC 
> (also Windows 7) never had the update either (and it also gives the 
> GetDiskSPaceFailed error today).
>
> My bad new and good old PCs are both 64 bit Windows 7 machines.
> At 16 GB my new PC has twice the memory of my old PC.
>
> Funny how two similarly equipped PCs can perform differently. They are side 
> by side as I transition old to new.  If the problem persists, I will try the 
> XP mode.
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Re: [Framers] FrameMaker 7.2 Not Responding on New PC

[Kevin Ryan]

Thanks to all for the tips.  

Initially I thought David's first suggestion had it nailed because I had not 
installed the applicable  "7.2 to p158" update from Adobe. My attempt to do so 
today met with a roadblock "GetDiskSpaceFailed" error.  However, I don't think 
the lack of this update is the issue because my well-functioning old PC (also 
Windows 7) never had the update either (and it also gives the 
GetDiskSPaceFailed error today). 

My bad new and good old PCs are both 64 bit Windows 7 machines.
At 16 GB my new PC has twice the memory of my old PC.

Funny how two similarly equipped PCs can perform differently. They are side by 
side as I transition old to new.  If the problem persists, I will try the XP 
mode. 
 
Thanks again.

Kevin Ryan
Technical Writer
Systems & Software
Williston VT

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Re: [Framers] FrameMaker 7.2 Not Responding on New PC

[Robert Lauriston]

Did they switch you from 32-bit to 64-bit Windows? The latter is much
less compatible with legacy software.

You might try XP Mode. It's a virtual machine running XP within Windows 7.

http://windows.microsoft.com/en-us/windows7/install-and-use-windows-xp-mode-in-windows-7

On Tue, Mar 1, 2016 at 6:29 AM, Kevin Ryan
 wrote:
> Hi,
>
> After using my older version of FrameMaker on Windows 7 without issues on a 
> Dell Latitude E6430 laptop for several years, my company just replaced my 
> laptop with a new Latitude E6540, also having Windows 7.  I've recently begun 
> using the program on the new PC for the first time since initial setup of my 
> fonts, Mif2go, and Character/Paragraph tools.  FrameMaker seems to work 
> normally except that 2-3 times a day I can pretty much rely on a "FrameMaker 
> Not Responding" freeze-up hosing my work out of the blue.
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Re: [Framers] FrameMaker 7.2 Not Responding on New PC

[tom . beiswenger]

I had the same problem a couple of years ago with FM 7 (installed 
originally on computer with XP. Our IT people tried several of these fixes 
but none did more than slightly reduce the crash frequency. When we 
upgraded to FM 12, the problem went away. I was later told that FM 7 
didn't play well with Win 7 and above.

Besides eliminating the crashes, FM 12, I found had many more features 
that I use frequently now and was actually easier to use. 




Tom Beiswenger
Manager, Technical & Training Documentation, Project Manager - Inspection 
Business
Emhart Glass Mfg. Inc.
1140 Sullivan St.
Elmira, NY 14901
PH: +607 735-4279
FX: +607 734-8278
Mobile: +607 769-4779
Email: tom.beiswen...@emhartglass.com



From:   "David Artman" <da...@davidartman.com>
To: "Kevin Ryan" <kevin.r...@systemsandsoftware.net>, 
"framers@lists.frameusers.com" <framers@lists.frameusers.com>
Date:   03/01/2016 10:09 AM
Subject:        Re: [Framers] FrameMaker 7.2 Not Responding on New PC
Sent by:"Framers" 
<framers-bounces+tom.beiswenger=emhartglass@lists.frameusers.com>



   Just spit-balling, but try these, in order, until you no longer see the
   crash (this will take days to work through, if you want to make a valid
   test at each stage):

   * Ensure that you've installed all updates, in order.

   * If you work off a network share, try working locally and syncing to
   the share regularly (i.e., network dropouts or latency could be causing
   FM to crash).

   * Uninstall all fonts that you do not use (i.e., free up some system
   resources).

   * Configure FM to run in Windows XP Compatibility Mode. (Right-click
   the main EXE, choose Properties, and change setting on Compatibility
   tab; do the same for any/all shortcuts you use to launch FM.)

   * Upgrade to FM8 (which I use regularly on Win 7 with no issues
   whatsoever).

   You might want to look into running some kind of system resources
   monitor while you test these fix attempts, to perhaps 'catch' the
   failure in the act (e.g., memory or CPU running out of control).

   Wish I could tell you more... but diagnosing a system failure by email
   is pretty challenging, in this day and age. :)

   David

   ---- Original Message ----
   Subject: [Framers] FrameMaker 7.2 Not Responding on New PC
   From: Kevin Ryan <[1]kevin.r...@systemsandsoftware.net>
   Date: Tue, March 01, 2016 9:29 am
   After using my older version of FrameMaker on Windows 7 without issues
   on a Dell Latitude E6430 laptop for several years, my company just
   replaced my laptop with a new Latitude E6540, also having Windows 7.
   I've recently begun using the program on the new PC for the first time
   since initial setup of my fonts, Mif2go, and Character/Paragraph tools.
   FrameMaker seems to work normally except that 2-3 times a day I can
   pretty much rely on a "FrameMaker Not Responding" freeze-up hosing my
   work out of the blue.
   Is anyone aware of any FrameMaker or Windows tweaks that might help me
   overcome this problem?
   Thanks for any advice,
   Kevin Ryan

References

   1. mailto:kevin.r...@systemsandsoftware.net
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Re: [Framers] FrameMaker 7.2 Not Responding on New PC

[David Artman]

   Just spit-balling, but try these, in order, until you no longer see the
   crash (this will take days to work through, if you want to make a valid
   test at each stage):

   * Ensure that you've installed all updates, in order.

   * If you work off a network share, try working locally and syncing to
   the share regularly (i.e., network dropouts or latency could be causing
   FM to crash).

   * Uninstall all fonts that you do not use (i.e., free up some system
   resources).

   * Configure FM to run in Windows XP Compatibility Mode. (Right-click
   the main EXE, choose Properties, and change setting on Compatibility
   tab; do the same for any/all shortcuts you use to launch FM.)

   * Upgrade to FM8 (which I use regularly on Win 7 with no issues
   whatsoever).

   You might want to look into running some kind of system resources
   monitor while you test these fix attempts, to perhaps 'catch' the
   failure in the act (e.g., memory or CPU running out of control).

   Wish I could tell you more... but diagnosing a system failure by email
   is pretty challenging, in this day and age. :)

   David

    Original Message 
   Subject: [Framers] FrameMaker 7.2 Not Responding on New PC
   From: Kevin Ryan <[1]kevin.r...@systemsandsoftware.net>
   Date: Tue, March 01, 2016 9:29 am
   After using my older version of FrameMaker on Windows 7 without issues
   on a Dell Latitude E6430 laptop for several years, my company just
   replaced my laptop with a new Latitude E6540, also having Windows 7.
   I've recently begun using the program on the new PC for the first time
   since initial setup of my fonts, Mif2go, and Character/Paragraph tools.
   FrameMaker seems to work normally except that 2-3 times a day I can
   pretty much rely on a "FrameMaker Not Responding" freeze-up hosing my
   work out of the blue.
   Is anyone aware of any FrameMaker or Windows tweaks that might help me
   overcome this problem?
   Thanks for any advice,
   Kevin Ryan

References

   1. mailto:kevin.r...@systemsandsoftware.net
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[Framers] FrameMaker 7.2 Not Responding on New PC

[Kevin Ryan]

Hi,

After using my older version of FrameMaker on Windows 7 without issues on a 
Dell Latitude E6430 laptop for several years, my company just replaced my 
laptop with a new Latitude E6540, also having Windows 7.  I've recently begun 
using the program on the new PC for the first time since initial setup of my 
fonts, Mif2go, and Character/Paragraph tools.  FrameMaker seems to work 
normally except that 2-3 times a day I can pretty much rely on a "FrameMaker 
Not Responding" freeze-up hosing my work out of the blue.   

Is anyone aware of any FrameMaker or Windows tweaks that might help me overcome 
this problem?

Thanks for any advice,

Kevin Ryan
Technical Writer
Systems & Software
Williston VT
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