Re: FrameMaker 11 - Stability / Crashing on Save.. Help
Hi Matt I've been using DITA-FMx to generate a book from a ditamap. Because the book is divided into parts, the generation process uses a template for each divider file. It is this template file that I was tweaking. When it works, it creates separate book components for the dividers as well as the chapters. I do now have a working set, but only because I have taken my tweaks so far. Having saved each good tweak into a new file, I can quickly revert to a good copy when an extra tweak breaks things. Life on the edge! I know that if I make the slightest modification to the text frame on a master page in that particular template file, it will crash FM when I generate from the map using DITA-FMx (always). Or sometimes when I make the tweak, save the file, and close it. It is this last factor that makes we wonder whether it is a native FM problem or a DITA-FMx probem - or if somehow my file becomes corrupted at some point in the generation process. Roger On 13/12/2012 1:15 PM, Matt Sullivan wrote: Hi Roger, Are you working with ditamaps or with FM book components? I was able to work almost flawlessly with ditamaps for the FM11 reviewer's guide, but only produced the FM book components at the end for the PDF production and/or linking to RH for EPUB output. IIRC, the FM components seemed to be much less stable. /-Matt/ *Matt Sullivan* /technical communication | online training | eLearning/ * **twitter: *@mattrsullivan http://twitter.com/mattrsullivan *phone:* 714 960-6840 On Dec 13, 2012, at 9:26 AM, Roger Shuttleworth shutti...@gmail.com mailto:shutti...@gmail.com wrote: It may be a DITA-FMx problem or it may be a native FM problem. We've reproduced it on two machines, both with DITA-FMx installed. Interesting that the OP mentioned master page changes in his process... ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: FrameMaker 11 - Stability / Crashing on Save.. Help
I'd be tempted to copy those FM9 Master Pages into some other location, upgrade them to FM11 and resave them. Then start a new project based on them and gradually add files, saving as you go. From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Simon Thomson Sent: Wednesday, December 12, 2012 12:12 PM To: framers@lists.frameusers.com Subject: FrameMaker 11 - Stability / Crashing on Save.. Help Hi All, Recently updated to Adobe FrameMaker 11 (within TCS4, which was an upgrade to my existing TCS 2.5) and all was going well, kind of - until now. Now with my current project due to be uploaded at the translators asap - a small Technical Overview publication, consisting of 11 files (Covers/ .fm's/ .toc, book 30 images 190 Mb total) - it's crashing on demand (almost). Thankfully I can re-create it with minimal effort. The crash hasn't happened on any other projects, but to be honest I haven't tested that - though the project in question Crashes on another FM11 pc.. conclusion - it's the content/files for that project, right? The CRASH - usually happens at/during saving a document you've Imported Formats into, (All formats or even just Page Layouts) from a corresponding file contained in the same book. So who has had experience of any Crashes using FM 11 (and fixed it) lol? Or more specifically has anyone had experience of a FM Project (publication) repeatedly Crashing during Save or just after Import Formats; Page Layouts then Saving using the Save button.. any one? I can't help think it's related to the Track Text Edits (TT), MaterPage formation, Variables /or Conditional text, I had to create 'on fly' for this urgent Tech Overview in 4 days from my master set of original FM9 files.. (The FM9 utilised files, were opened directly with FM 11, saved as into a new project folder, added to a new book created in FM11 then all edited updated (with TT on where required) and published as Pdf). So the way I see there's 2 options going forward; 1. Contact support again, and start the (painful) process of a support ticket with Adobe FM Support Desk, (correct)? (As I have a collection of CRASH screen captures and FM crash logs to support the problem. I found it strange the 1st support staff didn't review/ask for these?). The problem with this is the content is confidential - can't hand out. 2. Or copy the project, and purge all the files of all functionality, Cond. Text TT Edits, Variables then transfer (copy paste) the harmless text/graphic content into a fresh/clean FM 11 made file, that contains new 'hand made' (not imported Masterpages) and then format all again (Conditions/Variables etc), then build test the project again (40+ pages). Joy.. Or is there an easy way, please let there be.. Thanks in advanced.. Sim Running Dell Precision Workstation M4300 (I7, 4GB Ram 106 GB free space)... 32 bit.. and have both FM9 FM 11 installed on same box. Thx Many Thanks, Simon Simon Thomson Technical Writer Rapiscan Systems X-Ray House, Bonehurst Road, Salfords, Surrey. RH1 5GG, United Kingdom (UK) Direct: +44 (0)1293 778 151 Email: sthom...@rapiscansystems.commailto:sthom...@rapiscansystems.com Web: www.rapiscansystems.comhttp://www.rapiscansystems.com/ [cid:068510314@13122012-3366] [cid:068510314@13122012-336D] As the world's leading security screening provider, Rapiscan Systems provides state of the art products, solutions and services that meet our customers' most demanding threat detection needs - while improving their operational efficiency. This e-mail transmission contains confidential and/or legally privileged information belonging to the sender. The information is intended only for the use of the individual or entity to whom it is addressed. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this e-mailed information is strictly prohibited. If you have received this e-mail in error, please notify us immediately by return e-mail. inline: image001.jpginline: image002.jpg___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: FrameMaker 11 – Stability / Crashing on Save.. Help
Hi Simon You've tried washing it through MIF? And did you save all files before trying to do the import? With some crashes we had in Frame 10, constant saving was enough to stop the crash. If the answer to both of those is "yes", I'd assume the file's not corrupt, it's a Frame bug. So I'd send it to the translators anyway and see if they have problems. Hopefully they won't, or they won't be doing the same workflow as you are so won't trigger the crash. Cheers Rebecca Simon Thomson sthom...@rapiscansystems.com 13/12/12 06:11 Hi All, Recently updated to Adobe FrameMaker 11 (within TCS4, which was an upgrade to my existing TCS 2.5) and all was going well, kind of - until now. Now with my current project due to be uploaded at the translators asap – a small Technical Overview publication, consisting of 11 files (Covers/ .fm’s/ .toc, book 30 images 190 Mb total) – it’s crashing on demand (almost). Thankfully I can re-create it with minimal effort. The crash hasn’t happened on any other projects, but to be honest I haven’t tested that – though the project in question Crashes on another FM11 pc.. conclusion – it’s the content/files for that project, right? The CRASH – usually happens at/during saving a document you’ve Imported Formats into, (All formats or even just Page Layouts) from a corresponding file contained in the same book. So who has had experience of any Crashes using FM 11 (and fixed it) lol? Or more specifically has anyone had experience of a FM Project (publication) repeatedly Crashing during Save or just after Import Formats; Page Layouts then Saving using the Save button.. any one? I can’t help think it’s related to the Track Text Edits (TT), MaterPage formation, Variables /or Conditional text, I had to create ‘on fly’ for this urgent Tech Overview in 4 days from my master set of original FM9 files.. (The FM9 utilised files, were opened directly with FM 11, saved as into a new project folder, added to a new book created in FM11 then all edited updated (with TT on where required) and published as Pdf). So the way I see there’s 2 options going forward; 1. Contact support again, and start the (painful) process of a support ticket with Adobe FM Support Desk, (correct)? (As I have a collection of CRASH screen captures and FM crash logs to support the problem. I found it strange the 1st support staff didn’t review/ask for these?). The problem with this is the content is confidential – can’t hand out. 2. Or copy the project, and purge all the files of all functionality, Cond. Text TT Edits, Variables then transfer (copy paste) the harmless text/graphic content into a fresh/clean FM 11 made file, that contains new ‘hand made’ (not imported Masterpages) and then format all again (Conditions/Variables etc), then build test the project again (40+ pages). Joy.. Or is there an easy way, please let there be.. Thanks in advanced.. Sim Running Dell Precision Workstation M4300 (I7, 4GB Ram 106 GB free space)… 32 bit.. and have both FM9 FM 11 installed on same box. Thx Many Thanks, Simon Simon Thomson Technical Writer Rapiscan Systems X-Ray House, Bonehurst Road, Salfords, Surrey. RH1 5GG, United Kingdom (UK) Direct: +44 (0)1293 778 151 Email: sthom...@rapiscansystems.com Web: www.rapiscansystems.com As the world's leading security screening provider, Rapiscan Systems provides state of the art products, solutions and services that meet our customers' most demanding threat detection needs - while improving their operational efficiency. This e-mail transmission contains confidential and/or legally privileged information belonging to the sender. The information is intended only for the use of the individual or entity to whom it is addressed. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this e-mailed information is strictly prohibited. If you have received this e-mail in error, please notify us immediately by return e-mail. NOTICE: This message contains privileged and confidentialinformation intended only for the use of the addresseenamed above. If you are not the intended recipient ofthis message you are hereby notified that you must notdisseminate, copy or take any action in reliance on it.If you have received this message in error pleasenotify Allied TelesisLabs Ltd immediately.Any views expressed in this message are those of theindividual sender, except where the sender has theauthority to issue and specifically states them tobe the views of Allied Telesis Labs. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit
RE: FrameMaker 11 - Stability / Crashing on Save.. Help
Make sure you install the update to FM11.0.1.382 The original release was quite crash prone. Crashes are rare in this update (as has been mentioned on this list by many). Craig From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Simon Thomson So who has had experience of any Crashes using FM 11 (and fixed it) lol? attachment: image001.jpgattachment: image002.jpg___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: FrameMaker 11 - Stability / Crashing on Save.. Help
I have just spent two days wrestling with a consistent crash on FM11.0.1.382. It appears to be linked to editing master pages, but I haven't been able to narrow it down precisely. It *may* be associated with DITA-FMx (Scott is looking into that), but FM crashed frequently when just saving or closing this particular file - that is, no DITA-FMx activity at the time. And it is not just one file. I was able to reproduce it using files created from scratch. Tweak the master page, save, close, reopen, and tweak again. Eventually the file gets to a point where you cannot make the slightest change (change one dimension of a text frame, for heaven's sake) on the master page without FM crashing either on saving/closing or when generating a book using DITA-FMx. It may be a DITA-FMx problem or it may be a native FM problem. We've reproduced it on two machines, both with DITA-FMx installed. Interesting that the OP mentioned master page changes in his process... Incidentally, it is not the slightly friendly FrameMaker has encountered a serious problem and must quit message. It's the Windows FrameMaker has stopped working, rsssppp variety. Though this morning I also had the friendly form occur once when saving the file. Go figure. Time was when FrameMaker just worked. Now when problems occur I don't know whether it's FrameMaker, DITA-FMx, or me. (If it's me, it's also my colleague!) Roger Shuttleworth London, Canada On 13/12/2012 10:00 AM, Craig Ede wrote: Make sure you install the update to FM11.0.1.382 The original release was quite crash prone. Crashes are rare in this update (as has been mentioned on this list by many). Craig *From:* framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] *On Behalf Of *Simon Thomson So who has had experience of any Crashes using FM 11 (and fixed it) lol? ___ You are currently subscribed to framers as shutti...@gmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/shuttie27%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: FrameMaker 11 - Stability / Crashing on Save.. Help
Hi Roger, Are you working with ditamaps or with FM book components? I was able to work almost flawlessly with ditamaps for the FM11 reviewer's guide, but only produced the FM book components at the end for the PDF production and/or linking to RH for EPUB output. IIRC, the FM components seemed to be much less stable. -Matt Matt Sullivan technical communication | online training | eLearning twitter: @mattrsullivan phone: 714 960-6840 On Dec 13, 2012, at 9:26 AM, Roger Shuttleworth shutti...@gmail.com wrote: It may be a DITA-FMx problem or it may be a native FM problem. We've reproduced it on two machines, both with DITA-FMx installed. Interesting that the OP mentioned master page changes in his process... ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.