RE: FM9 and Windows 7 64 bit - SOLUTION

2011-01-21 Thread Alison Craig

Dov:

I didn't really expect uninstall/reinstall to work but it was late and my IT 
guy had left for the day, so you try what you know even if you have no reason 
to suspect it will work. (Sometimes, if you're *very* lucky, life - or more 
specifically, computers - can surprise you in a good way! Unfortunately, it 
wasn't my day.)

Before calling Adobe support I followed some other advice that came in the form 
of a KB link: http://kb2.adobe.com/cps/406/kb406891.html.

After a few tries, I found a solution that worked (installing from the desktop 
as opposed to the DVD).

Alison

FYI: IT has disabled UAC for me!

Alison Craig, Technical Writer
Ultrasonix Medical Corporation
Tel: (604) 279-8550, ext 127
E-mail: alison.cr...@ultrasonix.com


-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Dov Isaacs
Sent: Thursday, January 20, 2011 6:18 PM
To: framers@lists.frameusers.com
Subject: RE: FM9 and Windows 7 64 bit - Help!

Alison,

The combination of Windows 7 64-bit and FrameMaker 9 not only is supported by 
Adobe, but it does normally work. And it works on four systems I use with 
Windows 7 64-bit.

The fact that it is installed in the Program Files (x86) directory is not a 
problem. By convention, that is where it should be installed.

FWIW, uninstalling and reinstalling software rarely solves anything.

Make sure that when you call Adobe Technical Support, you have all the 
information about the error message available for the Adobe Tech Support 
technician.

Sorry that you hate new hardware. On the other hand it often takes me several 
days to bring up a new system including full OS configuration, system 
decrapification (getting rid of all the shovelware - mostly eval software - 
that the computer manufacturer loads on the system), loading applications, and 
setting all preference - OS and applications - the way I want them.

My experience is that if you know how to make the appropriate tweaks, Windows 7 
and especially 64-bit Windows 7 is much more reliable and better performing, 
especially on multicore and/or multiple CPUs than Windows XP. One of the 
secrets is to totally disable UAC (User Account Control).

- Dov



 -Original Message-
 From: framers-boun...@lists.frameusers.com 
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of
 Alison Craig
 Sent: Thursday, January 20, 2011 6:00 PM
 To: framers@lists.frameusers.com
 Subject: FM9 and Windows 7 64 bit - Help!
 
 FM 9 Version: 9.0p255
 Unstructured
 OS: Trying to install on Windows 7, 64 bit (brand new machine)
 FM Experience: 19 months
 
 
 Before I try Adobe support tomorrow, I thought I'd present my problem to the 
 List.
 
 I am trying to install FM 9 on my brand new Windows 7, 64 bit machine (if 
 system specs would help I
 can provide those.)
 
 The install seems to work fine and when I open it for the first time, it asks 
 for structured or
 unstructured (unstructured) and presents the Registration screen (which I'm 
 ignoring for the time
 being). When it tries to access the actual FM9 program I get a serious 
 error along with the file
 name and location to report the error. I've uninstalled and reinstalled but 
 it didn't help.
 
 FYI: It's installed into Program Files (x86) and not Program Files.
 
 Before we completed the specs for my new system I checked that you could run 
 FM9 on Windows 7 and the
 answer was yes - but of course those specs have now disappeared as FM10 is 
 now available.
 
 I really hate new hardware (and Windows 7).
 
 Any suggestions?
 
 Alison
 
 
 Alison Craig, Technical Writer
 Ultrasonix Medical Corporation
 130 - 4311 Viking Way
 Richmond, BC  V6V 2K9
 Tel: (604) 279-8550, ext 127
 E-mail: alison.cr...@ultrasonix.commailto:alison.cr...@ultrasonix.com
 
 
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RE: FM9 and Windows 7 64 bit - SOLUTION

2011-01-21 Thread Dov Isaacs
Glad to know you are up and going.

I've heard and personally experienced some installation problems associated 
with inability to properly read/access a CD or DVD. There are a number of 
underlying issues including (1) marginal CD/DVD drive, (2) marginal CD/DVD, and 
(3) the failure of the various layers of installation programs to properly 
report problems. Much of the installation is actually done via the operating 
system's Microsoft Installer software based on scripts setup by the Adobe 
installation software. Errors that occur in reading the CD/DVD are generally 
not propagated back to the Adobe installer such that an error can be reasonably 
reported and sometimes the errors are not reported back to the Adobe installer 
at all.

I'll try to suggest to the powers that be that perhaps a better strategy for 
Adobe's installation software would be to fully copy the contents of the CD/DVD 
to a temporary area, reporting any problems in reading the CD/DVD at that 
point, and then doing the actual installation from the files temporarily 
residing on the system's hard drive, in other words, automating the process 
that many of us find more successful that directly installing from the 
installation CD/DVD media.

- Dov

 -Original Message-
 From: Alison Craig [mailto:alison.cr...@ultrasonix.com]
 Sent: Friday, January 21, 2011 11:18 AM
 To: Dov Isaacs; framers@lists.frameusers.com
 Subject: RE: FM9 and Windows 7 64 bit - SOLUTION
 
 
 Dov:
 
 I didn't really expect uninstall/reinstall to work but it was late and my IT 
 guy had left for the day,
 so you try what you know even if you have no reason to suspect it will work. 
 (Sometimes, if you're
 *very* lucky, life - or more specifically, computers - can surprise you in a 
 good way! Unfortunately,
 it wasn't my day.)
 
 Before calling Adobe support I followed some other advice that came in the 
 form of a KB link:
 http://kb2.adobe.com/cps/406/kb406891.html.
 
 After a few tries, I found a solution that worked (installing from the 
 desktop as opposed to the DVD).
 
 Alison
 
 FYI: IT has disabled UAC for me!
 
 Alison Craig, Technical Writer
 Ultrasonix Medical Corporation
 Tel: (604) 279-8550, ext 127
 E-mail: alison.cr...@ultrasonix.com
 
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FM9 and Windows 7 64 bit - SOLUTION

2011-01-21 Thread Alison Craig

Dov:

I didn't really expect uninstall/reinstall to work but it was late and my IT 
guy had left for the day, so you try what you know even if you have no reason 
to suspect it will work. (Sometimes, if you're *very* lucky, life - or more 
specifically, computers - can surprise you in a good way! Unfortunately, it 
wasn't my day.)

Before calling Adobe support I followed some other advice that came in the form 
of a KB link: http://kb2.adobe.com/cps/406/kb406891.html.

After a few tries, I found a solution that worked (installing from the desktop 
as opposed to the DVD).

Alison

FYI: IT has disabled UAC for me!

Alison Craig, Technical Writer
Ultrasonix Medical Corporation
Tel: (604) 279-8550, ext 127
E-mail: alison.craig at ultrasonix.com


-Original Message-
From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Dov Isaacs
Sent: Thursday, January 20, 2011 6:18 PM
To: framers at lists.frameusers.com
Subject: RE: FM9 and Windows 7 64 bit - Help!

Alison,

The combination of Windows 7 64-bit and FrameMaker 9 not only is supported by 
Adobe, but it does normally work. And it works on four systems I use with 
Windows 7 64-bit.

The fact that it is installed in the "Program Files (x86)" directory is not a 
problem. By convention, that is where it should be installed.

FWIW, uninstalling and reinstalling software rarely solves anything.

Make sure that when you call Adobe Technical Support, you have all the 
information about the error message available for the Adobe Tech Support 
technician.

Sorry that you hate new hardware. On the other hand it often takes me several 
days to bring up a new system including full OS configuration, system 
"decrapification" (getting rid of all the shovelware - mostly eval software - 
that the computer manufacturer loads on the system), loading applications, and 
setting all preference - OS and applications - the way I want them.

My experience is that if you know how to make the appropriate tweaks, Windows 7 
and especially 64-bit Windows 7 is much more reliable and better performing, 
especially on multicore and/or multiple CPUs than Windows XP. One of the 
secrets is to totally disable UAC (User Account Control).

- Dov



> -Original Message-
> From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
> lists.frameusers.com] On Behalf Of
> Alison Craig
> Sent: Thursday, January 20, 2011 6:00 PM
> To: framers at lists.frameusers.com
> Subject: FM9 and Windows 7 64 bit - Help!
> 
> FM 9 Version: 9.0p255
> Unstructured
> OS: Trying to install on Windows 7, 64 bit (brand new machine)
> FM Experience: 19 months
> 
> 
> Before I try Adobe support tomorrow, I thought I'd present my problem to the 
> List.
> 
> I am trying to install FM 9 on my brand new Windows 7, 64 bit machine (if 
> system specs would help I
> can provide those.)
> 
> The install seems to work fine and when I open it for the first time, it asks 
> for structured or
> unstructured (unstructured) and presents the Registration screen (which I'm 
> ignoring for the time
> being). When it tries to access the actual FM9 program I get a "serious 
> error" along with the file
> name and location to report the error. I've uninstalled and reinstalled but 
> it didn't help.
> 
> FYI: It's installed into "Program Files (x86)" and not "Program Files".
> 
> Before we completed the specs for my new system I checked that you could run 
> FM9 on Windows 7 and the
> answer was yes - but of course those specs have now disappeared as FM10 is 
> now available.
> 
> I really hate new hardware (and Windows 7).
> 
> Any suggestions?
> 
> Alison
> 
> 
> Alison Craig, Technical Writer
> Ultrasonix Medical Corporation
> 130 - 4311 Viking Way
> Richmond, BC  V6V 2K9
> Tel: (604) 279-8550, ext 127
> E-mail: alison.craig at ultrasonix.com<mailto:alison.craig at ultrasonix.com>
> 
> 
> ___
> 
> 
> You are currently subscribed to framers as isaacs at adobe.com.
> 
> Send list messages to framers at lists.frameusers.com.
> 
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit 
> http://lists.frameusers.com/mailman/options/framers/isaacs%40adobe.com
> 
> Send administrative questions to listadmin at frameusers.com. Visit
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FM9 and Windows 7 64 bit - SOLUTION

2011-01-21 Thread Dov Isaacs
Glad to know you are up and going.

I've heard and personally experienced some installation problems associated 
with inability to properly read/access a CD or DVD. There are a number of 
underlying issues including (1) marginal CD/DVD drive, (2) marginal CD/DVD, and 
(3) the failure of the various layers of installation programs to properly 
report problems. Much of the installation is actually done via the operating 
system's "Microsoft Installer" software based on scripts setup by the Adobe 
installation software. Errors that occur in reading the CD/DVD are generally 
not propagated back to the Adobe installer such that an error can be reasonably 
reported and sometimes the errors are not reported back to the Adobe installer 
at all.

I'll try to suggest to the "powers that be" that perhaps a better strategy for 
Adobe's installation software would be to fully copy the contents of the CD/DVD 
to a temporary area, reporting any problems in reading the CD/DVD at that 
point, and then doing the actual installation from the files temporarily 
residing on the system's hard drive, in other words, automating the process 
that many of us find more successful that directly installing from the 
installation CD/DVD media.

- Dov

> -Original Message-
> From: Alison Craig [mailto:Alison.Craig at ultrasonix.com]
> Sent: Friday, January 21, 2011 11:18 AM
> To: Dov Isaacs; framers at lists.frameusers.com
> Subject: RE: FM9 and Windows 7 64 bit - SOLUTION
> 
> 
> Dov:
> 
> I didn't really expect uninstall/reinstall to work but it was late and my IT 
> guy had left for the day,
> so you try what you know even if you have no reason to suspect it will work. 
> (Sometimes, if you're
> *very* lucky, life - or more specifically, computers - can surprise you in a 
> good way! Unfortunately,
> it wasn't my day.)
> 
> Before calling Adobe support I followed some other advice that came in the 
> form of a KB link:
> http://kb2.adobe.com/cps/406/kb406891.html.
> 
> After a few tries, I found a solution that worked (installing from the 
> desktop as opposed to the DVD).
> 
> Alison
> 
> FYI: IT has disabled UAC for me!
> 
> Alison Craig, Technical Writer
> Ultrasonix Medical Corporation
> Tel: (604) 279-8550, ext 127
> E-mail: alison.craig at ultrasonix.com
> 


FM9 and Windows 7 64 bit - Help!

2011-01-20 Thread Alison Craig
FM 9 Version: 9.0p255
Unstructured
OS: Trying to install on Windows 7, 64 bit (brand new machine)
FM Experience: 19 months


Before I try Adobe support tomorrow, I thought I'd present my problem to the 
List.

I am trying to install FM 9 on my brand new Windows 7, 64 bit machine (if 
system specs would help I can provide those.)

The install seems to work fine and when I open it for the first time, it asks 
for structured or unstructured (unstructured) and presents the Registration 
screen (which I'm ignoring for the time being). When it tries to access the 
actual FM9 program I get a serious error along with the file name and 
location to report the error. I've uninstalled and reinstalled but it didn't 
help.

FYI: It's installed into Program Files (x86) and not Program Files.

Before we completed the specs for my new system I checked that you could run 
FM9 on Windows 7 and the answer was yes - but of course those specs have now 
disappeared as FM10 is now available.

I really hate new hardware (and Windows 7).

Any suggestions?

Alison


Alison Craig, Technical Writer
Ultrasonix Medical Corporation
130 - 4311 Viking Way
Richmond, BC  V6V 2K9
Tel: (604) 279-8550, ext 127
E-mail: alison.cr...@ultrasonix.commailto:alison.cr...@ultrasonix.com


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Re: FM9 and Windows 7 64 bit - Help!

2011-01-20 Thread Writer
I think I had a similar problem installing an imaged installation file 
from a USB key. It worked fine when I copied the image to my hard drive 
and installed from there.


Other than that, you might try suggestions from this article: 
http://kb2.adobe.com/cps/406/kb406891.html


Nadine

On 20/01/2011 8:59 PM, Alison Craig wrote:

FM 9 Version: 9.0p255
Unstructured
OS: Trying to install on Windows 7, 64 bit (brand new machine)
FM Experience: 19 months


Before I try Adobe support tomorrow, I thought I'd present my problem to the 
List.

I am trying to install FM 9 on my brand new Windows 7, 64 bit machine (if 
system specs would help I can provide those.)

The install seems to work fine and when I open it for the first time, it asks for 
structured or unstructured (unstructured) and presents the Registration screen (which I'm 
ignoring for the time being). When it tries to access the actual FM9 program I get a 
serious error along with the file name and location to report the error. I've 
uninstalled and reinstalled but it didn't help.

FYI: It's installed into Program Files (x86) and not Program Files.

Before we completed the specs for my new system I checked that you could run 
FM9 on Windows 7 and the answer was yes - but of course those specs have now 
disappeared as FM10 is now available.

I really hate new hardware (and Windows 7).

Any suggestions?

Alison


Alison Craig, Technical Writer
Ultrasonix Medical Corporation
130 - 4311 Viking Way
Richmond, BC  V6V 2K9
Tel: (604) 279-8550, ext 127
E-mail: alison.cr...@ultrasonix.commailto:alison.cr...@ultrasonix.com


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RE: FM9 and Windows 7 64 bit - Help!

2011-01-20 Thread Dov Isaacs
Alison,

The combination of Windows 7 64-bit and FrameMaker 9 not only is supported by 
Adobe, but it does normally work. And it works on four systems I use with 
Windows 7 64-bit.

The fact that it is installed in the Program Files (x86) directory is not a 
problem. By convention, that is where it should be installed.

FWIW, uninstalling and reinstalling software rarely solves anything.

Make sure that when you call Adobe Technical Support, you have all the 
information about the error message available for the Adobe Tech Support 
technician.

Sorry that you hate new hardware. On the other hand it often takes me several 
days to bring up a new system including full OS configuration, system 
decrapification (getting rid of all the shovelware - mostly eval software - 
that the computer manufacturer loads on the system), loading applications, and 
setting all preference - OS and applications - the way I want them.

My experience is that if you know how to make the appropriate tweaks, Windows 7 
and especially 64-bit Windows 7 is much more reliable and better performing, 
especially on multicore and/or multiple CPUs than Windows XP. One of the 
secrets is to totally disable UAC (User Account Control).

- Dov



 -Original Message-
 From: framers-boun...@lists.frameusers.com 
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of
 Alison Craig
 Sent: Thursday, January 20, 2011 6:00 PM
 To: framers@lists.frameusers.com
 Subject: FM9 and Windows 7 64 bit - Help!
 
 FM 9 Version: 9.0p255
 Unstructured
 OS: Trying to install on Windows 7, 64 bit (brand new machine)
 FM Experience: 19 months
 
 
 Before I try Adobe support tomorrow, I thought I'd present my problem to the 
 List.
 
 I am trying to install FM 9 on my brand new Windows 7, 64 bit machine (if 
 system specs would help I
 can provide those.)
 
 The install seems to work fine and when I open it for the first time, it asks 
 for structured or
 unstructured (unstructured) and presents the Registration screen (which I'm 
 ignoring for the time
 being). When it tries to access the actual FM9 program I get a serious 
 error along with the file
 name and location to report the error. I've uninstalled and reinstalled but 
 it didn't help.
 
 FYI: It's installed into Program Files (x86) and not Program Files.
 
 Before we completed the specs for my new system I checked that you could run 
 FM9 on Windows 7 and the
 answer was yes - but of course those specs have now disappeared as FM10 is 
 now available.
 
 I really hate new hardware (and Windows 7).
 
 Any suggestions?
 
 Alison
 
 
 Alison Craig, Technical Writer
 Ultrasonix Medical Corporation
 130 - 4311 Viking Way
 Richmond, BC  V6V 2K9
 Tel: (604) 279-8550, ext 127
 E-mail: alison.cr...@ultrasonix.commailto:alison.cr...@ultrasonix.com
 
 
 ___
 
 
 You are currently subscribed to framers as isa...@adobe.com.
 
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FM9 and Windows 7 64 bit - Help!

2011-01-20 Thread Alison Craig
FM 9 Version: 9.0p255
Unstructured
OS: Trying to install on Windows 7, 64 bit (brand new machine)
FM Experience: 19 months


Before I try Adobe support tomorrow, I thought I'd present my problem to the 
List.

I am trying to install FM 9 on my brand new Windows 7, 64 bit machine (if 
system specs would help I can provide those.)

The install seems to work fine and when I open it for the first time, it asks 
for structured or unstructured (unstructured) and presents the Registration 
screen (which I'm ignoring for the time being). When it tries to access the 
actual FM9 program I get a "serious error" along with the file name and 
location to report the error. I've uninstalled and reinstalled but it didn't 
help.

FYI: It's installed into "Program Files (x86)" and not "Program Files".

Before we completed the specs for my new system I checked that you could run 
FM9 on Windows 7 and the answer was yes - but of course those specs have now 
disappeared as FM10 is now available.

I really hate new hardware (and Windows 7).

Any suggestions?

Alison


Alison Craig, Technical Writer
Ultrasonix Medical Corporation
130 - 4311 Viking Way
Richmond, BC  V6V 2K9
Tel: (604) 279-8550, ext 127
E-mail: alison.craig at ultrasonix.com<mailto:alison.craig at ultrasonix.com>




FM9 and Windows 7 64 bit - Help!

2011-01-20 Thread Writer
I think I had a similar problem installing an imaged installation file 
from a USB key. It worked fine when I copied the image to my hard drive 
and installed from there.

Other than that, you might try suggestions from this article: 
http://kb2.adobe.com/cps/406/kb406891.html

Nadine

On 20/01/2011 8:59 PM, Alison Craig wrote:
> FM 9 Version: 9.0p255
> Unstructured
> OS: Trying to install on Windows 7, 64 bit (brand new machine)
> FM Experience: 19 months
>
>
> Before I try Adobe support tomorrow, I thought I'd present my problem to the 
> List.
>
> I am trying to install FM 9 on my brand new Windows 7, 64 bit machine (if 
> system specs would help I can provide those.)
>
> The install seems to work fine and when I open it for the first time, it asks 
> for structured or unstructured (unstructured) and presents the Registration 
> screen (which I'm ignoring for the time being). When it tries to access the 
> actual FM9 program I get a "serious error" along with the file name and 
> location to report the error. I've uninstalled and reinstalled but it didn't 
> help.
>
> FYI: It's installed into "Program Files (x86)" and not "Program Files".
>
> Before we completed the specs for my new system I checked that you could run 
> FM9 on Windows 7 and the answer was yes - but of course those specs have now 
> disappeared as FM10 is now available.
>
> I really hate new hardware (and Windows 7).
>
> Any suggestions?
>
> Alison
>
>
> Alison Craig, Technical Writer
> Ultrasonix Medical Corporation
> 130 - 4311 Viking Way
> Richmond, BC  V6V 2K9
> Tel: (604) 279-8550, ext 127
> E-mail: alison.craig at ultrasonix.com<mailto:alison.craig at ultrasonix.com>
>
>
> ___
>
>
> You are currently subscribed to framers as generic668 at yahoo.ca.
>
> Send list messages to framers at lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit 
> http://lists.frameusers.com/mailman/options/framers/generic668%40yahoo.ca
>
> Send administrative questions to listadmin at frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.
>



FM9 and Windows 7 64 bit - Help!

2011-01-20 Thread Dov Isaacs
Alison,

The combination of Windows 7 64-bit and FrameMaker 9 not only is supported by 
Adobe, but it does normally work. And it works on four systems I use with 
Windows 7 64-bit.

The fact that it is installed in the "Program Files (x86)" directory is not a 
problem. By convention, that is where it should be installed.

FWIW, uninstalling and reinstalling software rarely solves anything.

Make sure that when you call Adobe Technical Support, you have all the 
information about the error message available for the Adobe Tech Support 
technician.

Sorry that you hate new hardware. On the other hand it often takes me several 
days to bring up a new system including full OS configuration, system 
"decrapification" (getting rid of all the shovelware - mostly eval software - 
that the computer manufacturer loads on the system), loading applications, and 
setting all preference - OS and applications - the way I want them.

My experience is that if you know how to make the appropriate tweaks, Windows 7 
and especially 64-bit Windows 7 is much more reliable and better performing, 
especially on multicore and/or multiple CPUs than Windows XP. One of the 
secrets is to totally disable UAC (User Account Control).

- Dov



> -Original Message-
> From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
> lists.frameusers.com] On Behalf Of
> Alison Craig
> Sent: Thursday, January 20, 2011 6:00 PM
> To: framers at lists.frameusers.com
> Subject: FM9 and Windows 7 64 bit - Help!
> 
> FM 9 Version: 9.0p255
> Unstructured
> OS: Trying to install on Windows 7, 64 bit (brand new machine)
> FM Experience: 19 months
> 
> 
> Before I try Adobe support tomorrow, I thought I'd present my problem to the 
> List.
> 
> I am trying to install FM 9 on my brand new Windows 7, 64 bit machine (if 
> system specs would help I
> can provide those.)
> 
> The install seems to work fine and when I open it for the first time, it asks 
> for structured or
> unstructured (unstructured) and presents the Registration screen (which I'm 
> ignoring for the time
> being). When it tries to access the actual FM9 program I get a "serious 
> error" along with the file
> name and location to report the error. I've uninstalled and reinstalled but 
> it didn't help.
> 
> FYI: It's installed into "Program Files (x86)" and not "Program Files".
> 
> Before we completed the specs for my new system I checked that you could run 
> FM9 on Windows 7 and the
> answer was yes - but of course those specs have now disappeared as FM10 is 
> now available.
> 
> I really hate new hardware (and Windows 7).
> 
> Any suggestions?
> 
> Alison
> 
> 
> Alison Craig, Technical Writer
> Ultrasonix Medical Corporation
> 130 - 4311 Viking Way
> Richmond, BC  V6V 2K9
> Tel: (604) 279-8550, ext 127
> E-mail: alison.craig at ultrasonix.com<mailto:alison.craig at ultrasonix.com>
> 
> 
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FM9 and Windows 7?

2009-08-26 Thread Kalish, Howard
Does FM9 support Windows 7? If not, will an upgraded version of FM
support Windows 7? Will there be any new features?



Thanks,

HK



Howard Kalish
Manager, Technical Documentation
Products Group
T 512.602.5699
C 512.299.2734