Re: Customer-friendly word for landline
What is wrong with landline? Is it bad that it is easily understandable? Should you really try to find a word that no none understands without a Masters degree in English? It seems to me that there is an ongoing snob for Latin-based words, acronyms (Latin) and abbreviations (Latin) (or shorts (Humanly understandable language)) in England and the US, which means that you have to constantly refer to a dead language. How much time, effort and ink do you think is spent on explaining English words to the English-speaking? Let's use the simple words when we can. KISS Bodvar Bjorgvinsson 2011/2/4 Syed Zaeem Hosain (syed.hos...@aeris.net) syed.hos...@aeris.net: We mostly use wireless and wireline to distinguish the two (my company is in the wireless data business for cellular). On fewer occasions, simply landline and POTS. Depends on the audience. :) Z -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Posada Sent: Thursday, February 03, 2011 2:03 PM To: Alan T Litchfield Cc: framers@lists.frameusers.com; Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB Subject: Re: Customer-friendly word for landline Maybe nothing, just exploring alternative...look like there really aren't any...thanks anyway On Thu, Feb 3, 2011 at 4:59 PM, Alan T Litchfield a...@alphabyte.co.nz wrote: Telephone? What's wrong with landline? Alan ___ You are currently subscribed to framers as bod...@gmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/bodvar%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. -- Remember: Amateurs built the ark, professionals built the Titanic. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Customer-friendly word for landline
Hmm...we use POTS (plain old telephone service) but that probably won't work for 6th graders! :) Regards, Dimi Dimi Everette, Sr. Technical Writer 6500 River Place Blvd., Bldg. 6, Austin, TX 78730 | t: 512.372.6988 | f: 512.372.7001 Please consider your environmental responsibility before printing this e-mail This communication (including any attachments) may contain privileged or confidential information of Polycom and is intended for a specific individual. If you are not the intended recipient, you should delete this communication, including any attachments without reading or saving them in any manner, and you are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited. -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alan T Litchfield Sent: Thursday, February 03, 2011 3:59 PM To: Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB Cc: framers@lists.frameusers.com Subject: Re: Customer-friendly word for landline Telephone? What's wrong with landline? Alan On 4/02/2011, at 10:25 AM, Butler, Darren J CTR USAF AFMC WR-ALC/ ENGLTB wrote: Desk Phone? -Original Message- From: techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com [mailto:techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com ] On Behalf Of John Posada Sent: Thursday, February 03, 2011 4:24 PM To: List, Techwriter Subject: Customer-friendly word for landline I'm putting together a se-Instead glossary of terms to make our customent facing support content more accessible. We use the term landline phone differenciate from mobile phone and I don't like landline. My target is 6th grade understanding. Anyone have any suggestions for inplace of landline? -- ___ You are currently subscribed to framers as dimi.evere...@polycom.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/dimi.everette%40polycom.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Customer-friendly word for landline
Maybe we should refer to mobile phones as PANS: Postmodern Ambulatory Nattering Systems. Then we can have POTS and PANS. Nadine --- On Thu, 2/3/11, Everette, Dimi dimi.evere...@polycom.com wrote: From: Everette, Dimi dimi.evere...@polycom.com Subject: RE: Customer-friendly word for landline To: Alan T Litchfield a...@alphabyte.co.nz, Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB darren.butler@robins.af.mil Cc: framers@lists.frameusers.com framers@lists.frameusers.com Date: Thursday, February 3, 2011, 5:06 PM Hmm...we use POTS (plain old telephone service) but that probably won't work for 6th graders! :) Regards, Dimi Dimi Everette, Sr. Technical Writer 6500 River Place Blvd., Bldg. 6, Austin, TX 78730 | t: 512.372.6988 | f: 512.372.7001 Please consider your environmental responsibility before printing this e-mail This communication (including any attachments) may contain privileged or confidential information of Polycom and is intended for a specific individual. If you are not the intended recipient, you should delete this communication, including any attachments without reading or saving them in any manner, and you are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited. -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alan T Litchfield Sent: Thursday, February 03, 2011 3:59 PM To: Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB Cc: framers@lists.frameusers.com Subject: Re: Customer-friendly word for landline Telephone? What's wrong with landline? Alan On 4/02/2011, at 10:25 AM, Butler, Darren J CTR USAF AFMC WR-ALC/ ENGLTB wrote: Desk Phone? -Original Message- From: techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com [mailto:techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com ] On Behalf Of John Posada Sent: Thursday, February 03, 2011 4:24 PM To: List, Techwriter Subject: Customer-friendly word for landline I'm putting together a se-Instead glossary of terms to make our customent facing support content more accessible. We use the term landline phone differenciate from mobile phone and I don't like landline. My target is 6th grade understanding. Anyone have any suggestions for inplace of landline? -- ___ You are currently subscribed to framers as dimi.evere...@polycom.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/dimi.everette%40polycom.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as generic...@yahoo.ca. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/generic668%40yahoo.ca Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. rt ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Customer-friendly word for landline
Keep in mind your underlying reason for trying to differentiate between different types of phone systems. Just because a phone is wired doesn't mean that it's POTS .. an IP-based phone system may look just like a POTS system, but technically, isn't (is VOIP considered a landline .. I dunno). Also, you might have a mobile phone that's not really cellular, but radio or other form of wireless. I'm no expert in these things, but the line isn't always clear, especially to the average reader. I'd be careful in even bothering to differentiate between the various systems unless it is really crucial to what you're documenting. No matter how you describe it, unless you go into great technical detail, it's likely to be confusing or wrong for some situations. Cheers, ...scott Böðvar Björgvinsson wrote: What is wrong with landline? Is it bad that it is easily understandable? Should you really try to find a word that no none understands without a Masters degree in English? It seems to me that there is an ongoing snob for Latin-based words, acronyms (Latin) and abbreviations (Latin) (or shorts (Humanly understandable language)) in England and the US, which means that you have to constantly refer to a dead language. How much time, effort and ink do you think is spent on explaining English words to the English-speaking? Let's use the simple words when we can. KISS Bodvar Bjorgvinsson 2011/2/4 Syed Zaeem Hosain (syed.hos...@aeris.net) syed.hos...@aeris.net: We mostly use wireless and wireline to distinguish the two (my company is in the wireless data business for cellular). On fewer occasions, simply landline and POTS. Depends on the audience. :) Z -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Posada Sent: Thursday, February 03, 2011 2:03 PM To: Alan T Litchfield Cc: framers@lists.frameusers.com; Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB Subject: Re: Customer-friendly word for landline Maybe nothing, just exploring alternative...look like there really aren't any...thanks anyway On Thu, Feb 3, 2011 at 4:59 PM, Alan T Litchfield a...@alphabyte.co.nz wrote: Telephone? What's wrong with landline? Alan ___ You are currently subscribed to framers as bod...@gmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/bodvar%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Customer-friendly word for landline
Why is my plant ringing? ;-) Yeah, I've worked in telecom but even then I found the term amusing. On Thu, Feb 3, 2011 at 5:06 PM, Everette, Dimi dimi.evere...@polycom.com wrote: Hmm...we use POTS (plain old telephone service) but that probably won't work for 6th graders! :) -- Bill Swallow Twitter: @techcommdood Blog: http://techcommdood.com LinkedIn: http://www.linkedin.com/in/techcommdood ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Customer-friendly word for landline
On 04/02/2011 9:32 AM, Writer wrote: Maybe we should refer to mobile phones as PANS: Postmodern Ambulatory Nattering Systems. Then we can have POTS and PANS. Nadine When I worked at Nortel, we already had both POTS and PANS as acronyms. (I just can't remember what the latter stood for, now.) -- Stuart Rogers Technical Communicator Phoenix Geophysics Limited 3781 Victoria Park Avenue, Unit 3 Toronto, ON, Canada M1W 3K5 +1 (416) 491-7340 x 325 http://www.phoenix-geophysics.com ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Customer-friendly word for landline
Date: Fri, 4 Feb 2011 08:52:46 -0800 From: s...@leximation.com To: framers@lists.frameusers.com Subject: Re: Customer-friendly word for landline Keep in mind your underlying reason for trying to differentiate between different types of phone systems. Just because a phone is wired doesn't mean that it's POTS .. an IP-based phone system may look just like a POTS system, but technically, isn't (is VOIP considered a landline .. I dunno). No, VoIP is not considerd landline because the Internet connection can be provided to the home (the customer premises in the jargon) via twisted pair (ISDN), coaxial cable, optical fiber, or 3G/4G wireless telephony. Also, you might have a mobile phone that's not really cellular, but radio or other form of wireless. I'm no expert in these things, but the line isn't always clear, especially to the average reader. AFAIK, the only wireless telephone network (as opposed to a push-to-talk radio system) that is not cellular is satellite phones. -FR ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Customer-friendly word for landline
The telecom industry (that I am in) has come up with so many acronyms and terms for simple reasons: _Unlike_ other industries, the need to interact (people and systems) between multiple vendors/suppliers, multiple industry organizations and regulatory bodies, and multiple _nations_, drives a HUGE number of international standards ... so that everyone speaks a common language! And, because there are so many touch points, the sheer number of terms needed is absolutely huge. Thus, if we had to use the full term/phrase _each and every time_ we spoke or wrote about something, it would get unwieldy instantly. Hence, acronyms and commonly used terms abound. POTS is common and instantly understood. So are landline, wireless and wireline - these are more generic and do change a bit in context (unlike POTS). It would be surprising to me if there was any real confusion. Or any confusion that lasted any length of time anyway! Regardless of which, we _sometime_ refer internal people (and customers) to this: http://www.amazon.com/Newtons-Telecom-Dictionary-25th-Telecommunications/dp/0979387337/ref=sr_1_1?ie=UTF8qid=1296841211sr=8-1 to explain any term as needed. Regards, Z -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Scott Prentice Sent: Friday, February 04, 2011 8:53 AM To: framers@lists.frameusers.com Subject: Re: Customer-friendly word for landline Keep in mind your underlying reason for trying to differentiate between different types of phone systems. Just because a phone is wired doesn't mean that it's POTS .. an IP-based phone system may look just like a POTS system, but technically, isn't (is VOIP considered a landline .. I dunno). Also, you might have a mobile phone that's not really cellular, but radio or other form of wireless. I'm no expert in these things, but the line isn't always clear, especially to the average reader. I'd be careful in even bothering to differentiate between the various systems unless it is really crucial to what you're documenting. No matter how you describe it, unless you go into great technical detail, it's likely to be confusing or wrong for some situations. Cheers, ...scott Böðvar Björgvinsson wrote: What is wrong with landline? Is it bad that it is easily understandable? Should you really try to find a word that no none understands without a Masters degree in English? It seems to me that there is an ongoing snob for Latin-based words, acronyms (Latin) and abbreviations (Latin) (or shorts (Humanly understandable language)) in England and the US, which means that you have to constantly refer to a dead language. How much time, effort and ink do you think is spent on explaining English words to the English-speaking? Let's use the simple words when we can. KISS Bodvar Bjorgvinsson 2011/2/4 Syed Zaeem Hosain (syed.hos...@aeris.net) syed.hos...@aeris.net: We mostly use wireless and wireline to distinguish the two (my company is in the wireless data business for cellular). On fewer occasions, simply landline and POTS. Depends on the audience. :) Z -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Posada Sent: Thursday, February 03, 2011 2:03 PM To: Alan T Litchfield Cc: framers@lists.frameusers.com; Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB Subject: Re: Customer-friendly word for landline Maybe nothing, just exploring alternative...look like there really aren't any...thanks anyway On Thu, Feb 3, 2011 at 4:59 PM, Alan T Litchfield a...@alphabyte.co.nz wrote: Telephone? What's wrong with landline? Alan ___ You are currently subscribed to framers as bod...@gmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/bodvar%40gmail.co m Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as syed.hos...@aeris.net. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/syed.hosain%40aeris.net Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com
RE: Customer-friendly word for landline
There is also a Federal Standard on the topic, by the way: http://www.its.bldrdoc.gov/fs-1037/ Z -Original Message- From: Syed Zaeem Hosain (syed.hos...@aeris.net) Sent: Friday, February 04, 2011 10:00 AM To: 'Scott Prentice'; framers@lists.frameusers.com Subject: RE: Customer-friendly word for landline The telecom industry (that I am in) has come up with so many acronyms and terms for simple reasons: _Unlike_ other industries, the need to interact (people and systems) between multiple vendors/suppliers, multiple industry organizations and regulatory bodies, and multiple _nations_, drives a HUGE number of international standards ... so that everyone speaks a common language! And, because there are so many touch points, the sheer number of terms needed is absolutely huge. Thus, if we had to use the full term/phrase _each and every time_ we spoke or wrote about something, it would get unwieldy instantly. Hence, acronyms and commonly used terms abound. POTS is common and instantly understood. So are landline, wireless and wireline - these are more generic and do change a bit in context (unlike POTS). It would be surprising to me if there was any real confusion. Or any confusion that lasted any length of time anyway! Regardless of which, we _sometime_ refer internal people (and customers) to this: http://www.amazon.com/Newtons-Telecom-Dictionary-25th-Telecommunications/dp/0979387337/ref=sr_1_1?ie=UTF8qid=1296841211sr=8-1 to explain any term as needed. Regards, Z -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Scott Prentice Sent: Friday, February 04, 2011 8:53 AM To: framers@lists.frameusers.com Subject: Re: Customer-friendly word for landline Keep in mind your underlying reason for trying to differentiate between different types of phone systems. Just because a phone is wired doesn't mean that it's POTS .. an IP-based phone system may look just like a POTS system, but technically, isn't (is VOIP considered a landline .. I dunno). Also, you might have a mobile phone that's not really cellular, but radio or other form of wireless. I'm no expert in these things, but the line isn't always clear, especially to the average reader. I'd be careful in even bothering to differentiate between the various systems unless it is really crucial to what you're documenting. No matter how you describe it, unless you go into great technical detail, it's likely to be confusing or wrong for some situations. Cheers, ...scott Böðvar Björgvinsson wrote: What is wrong with landline? Is it bad that it is easily understandable? Should you really try to find a word that no none understands without a Masters degree in English? It seems to me that there is an ongoing snob for Latin-based words, acronyms (Latin) and abbreviations (Latin) (or shorts (Humanly understandable language)) in England and the US, which means that you have to constantly refer to a dead language. How much time, effort and ink do you think is spent on explaining English words to the English-speaking? Let's use the simple words when we can. KISS Bodvar Bjorgvinsson 2011/2/4 Syed Zaeem Hosain (syed.hos...@aeris.net) syed.hos...@aeris.net: We mostly use wireless and wireline to distinguish the two (my company is in the wireless data business for cellular). On fewer occasions, simply landline and POTS. Depends on the audience. :) Z -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Posada Sent: Thursday, February 03, 2011 2:03 PM To: Alan T Litchfield Cc: framers@lists.frameusers.com; Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB Subject: Re: Customer-friendly word for landline Maybe nothing, just exploring alternative...look like there really aren't any...thanks anyway On Thu, Feb 3, 2011 at 4:59 PM, Alan T Litchfield a...@alphabyte.co.nz wrote: Telephone? What's wrong with landline? Alan ___ You are currently subscribed to framers as bod...@gmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/bodvar%40gmail.co m Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as syed.hos...@aeris.net. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/syed.hosain%40aeris.net Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com
RE: Customer-friendly word for landline
And, an excellent site that covers all the terms we have mentioned so far: http://www.telecomdictionary.com/telecom_dictionary_definitions.asp Sorry to bombard people with info ... :) Z -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (syed.hos...@aeris.net) Sent: Friday, February 04, 2011 10:21 AM To: Scott Prentice; framers@lists.frameusers.com Subject: RE: Customer-friendly word for landline There is also a Federal Standard on the topic, by the way: http://www.its.bldrdoc.gov/fs-1037/ Z -Original Message- From: Syed Zaeem Hosain (syed.hos...@aeris.net) Sent: Friday, February 04, 2011 10:00 AM To: 'Scott Prentice'; framers@lists.frameusers.com Subject: RE: Customer-friendly word for landline The telecom industry (that I am in) has come up with so many acronyms and terms for simple reasons: _Unlike_ other industries, the need to interact (people and systems) between multiple vendors/suppliers, multiple industry organizations and regulatory bodies, and multiple _nations_, drives a HUGE number of international standards ... so that everyone speaks a common language! And, because there are so many touch points, the sheer number of terms needed is absolutely huge. Thus, if we had to use the full term/phrase _each and every time_ we spoke or wrote about something, it would get unwieldy instantly. Hence, acronyms and commonly used terms abound. POTS is common and instantly understood. So are landline, wireless and wireline - these are more generic and do change a bit in context (unlike POTS). It would be surprising to me if there was any real confusion. Or any confusion that lasted any length of time anyway! Regardless of which, we _sometime_ refer internal people (and customers) to this: http://www.amazon.com/Newtons-Telecom-Dictionary-25th-Telecommunications/dp/0979387337/ref=sr_1_1?ie=UTF8qid=1296841211sr=8-1 to explain any term as needed. Regards, Z ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Customer-friendly word for landline
On Fri, Feb 4, 2011 at 11:52 AM, Scott Prentice s...@leximation.com wrote: Keep in mind your underlying reason for trying to differentiate between different types of phone systems. Just because a phone is wired doesn't mean that it's POTS .. an IP-based phone system may look just like a POTS system, but technically, isn't (is VOIP considered a landline .. I dunno). Also, you might have a mobile phone that's not really cellular, but radio THAT's why it was an issue for me and I brought it up. Our service is all VoIP. We DO refer to non-mobile/non-cellular phone as a landline, even if it is Internet connection through satelite transmission. -- John Posada http://jposada.zenfolio.com/ ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Customer-friendly word for landline
To Vonage and Comcast it is. Keep in mind your underlying reason for trying to differentiate between different types of phone systems. Just because a phone is wired doesn't mean that it's POTS .. an IP-based phone system may look just like a POTS system, but technically, isn't (is VOIP considered a landline .. I dunno). No, VoIP is not considerd landline because the Internet connection can be provided to the home (the customer premises in the jargon) via twisted pair (ISDN), coaxial cable, optical fiber, or 3G/4G wireless telephony. -- John Posada http://jposada.zenfolio.com/ ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Customer-friendly word for landline
Oops. :( I tend to also use the following site: http://www.telecomdictionary.com/Telecom_Dictionary_Definitions.asp for references. Where landline is shown as: TermDefinition LandlineA conventional domestic or business telephone circuit. The term landline applies to telephone lines that are either buried or carried just over the ground. Landline NetworkThe communications infrastructure that generally is associated with the public switched telephone network. (See also: landline.) Radio Landline A circuit that connects a cellular switching office to a cell site or to a public switched network. It also denotes any wireline circuit from a control station to remote transmitters or receivers. Z -Original Message- From: Laura Lemay [mailto:le...@lauralemay.com] Sent: Friday, February 04, 2011 10:52 AM To: Syed Zaeem Hosain (syed.hos...@aeris.net) Cc: Scott Prentice; framers@lists.frameusers.com Subject: Re: Customer-friendly word for landline On Feb 4, 2011, at 9:59 AM, Syed Zaeem Hosain (syed.hos...@aeris.net) wrote: Regardless of which, we _sometime_ refer internal people (and customers) to this: http://www.amazon.com/Newtons-Telecom-Dictionary-25th-Telecommunicatio ns/dp/0979387337/ref=sr_1_1?ie=UTF8qid=1296841211sr=8-1 to explain any term as needed. Amusingly, Newton's defines landline as: A terrestrial circuit, whether wired (i.e. twisted pair, coax, or fiber), or wireless (i.e.microwave or some other form of radio, or free space optics), or some combination. A landline is different from a satellite link, which is not terrestrial in nature. If I'm reading that right, a mobile phone is technically a landline. Laura ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Customer-friendly word for landline
Clearly, context matters! In the business I am in, wireless is cellular services (but not necessarily other radios), and landline is equivalent to POTS (which includes VOIP service to the house - from Vonage and others). :) Z -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Posada Sent: Friday, February 04, 2011 10:18 AM To: Fred Ridder Cc: framers@lists.frameusers.com Subject: Re: Customer-friendly word for landline To Vonage and Comcast it is. Keep in mind your underlying reason for trying to differentiate between different types of phone systems. Just because a phone is wired doesn't mean that it's POTS .. an IP-based phone system may look just like a POTS system, but technically, isn't (is VOIP considered a landline .. I dunno). No, VoIP is not considerd landline because the Internet connection can be provided to the home (the customer premises in the jargon) via twisted pair (ISDN), coaxial cable, optical fiber, or 3G/4G wireless telephony. -- John Posada ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Customer-friendly word for landline
On Feb 4, 2011, at 9:59 AM, Syed Zaeem Hosain (syed.hos...@aeris.net) wrote: Regardless of which, we _sometime_ refer internal people (and customers) to this: http://www.amazon.com/Newtons-Telecom-Dictionary-25th-Telecommunications/dp/0979387337/ref=sr_1_1?ie=UTF8qid=1296841211sr=8-1 to explain any term as needed. Amusingly, Newton's defines landline as: A terrestrial circuit, whether wired (i.e. twisted pair, coax, or fiber), or wireless (i.e.microwave or some other form of radio, or free space optics), or some combination. A landline is different from a satellite link, which is not terrestrial in nature. If I'm reading that right, a mobile phone is technically a landline. Laura ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Customer-friendly word for landline
PANS = Peculiar and Novel Services. Or, Pretty Amazing New Stuff (according to Harry Newton, used to describe ISDN). --Karen ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Customer-friendly word for landline
LMAO, great idea! Regards, Dimi Dimi Everette, Sr. Technical Writer 6500 River Place Blvd., Bldg. 6, Austin, TX 78730 | t: 512.372.6988 | f: 512.372.7001 Please consider your environmental responsibility before printing this e-mail This communication (including any attachments) may contain privileged or confidential information of Polycom and is intended for a specific individual. If you are not the intended recipient, you should delete this communication, including any attachments without reading or saving them in any manner, and you are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited. -Original Message- From: Writer [mailto:generic...@yahoo.ca] Sent: Friday, February 04, 2011 8:33 AM To: Alan T Litchfield; Darren J CTR USAF AFMC WR-ALC/ENGLTBButler; Everette, Dimi Cc: framers@lists.frameusers.com Subject: RE: Customer-friendly word for landline Maybe we should refer to mobile phones as PANS: Postmodern Ambulatory Nattering Systems. Then we can have POTS and PANS. Nadine --- On Thu, 2/3/11, Everette, Dimi dimi.evere...@polycom.com wrote: From: Everette, Dimi dimi.evere...@polycom.com Subject: RE: Customer-friendly word for landline To: Alan T Litchfield a...@alphabyte.co.nz, Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB darren.butler@robins.af.mil Cc: framers@lists.frameusers.com framers@lists.frameusers.com Date: Thursday, February 3, 2011, 5:06 PM Hmm...we use POTS (plain old telephone service) but that probably won't work for 6th graders! :) Regards, Dimi Dimi Everette, Sr. Technical Writer 6500 River Place Blvd., Bldg. 6, Austin, TX 78730 | t: 512.372.6988 | f: 512.372.7001 Please consider your environmental responsibility before printing this e-mail This communication (including any attachments) may contain privileged or confidential information of Polycom and is intended for a specific individual. If you are not the intended recipient, you should delete this communication, including any attachments without reading or saving them in any manner, and you are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited. -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alan T Litchfield Sent: Thursday, February 03, 2011 3:59 PM To: Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB Cc: framers@lists.frameusers.com Subject: Re: Customer-friendly word for landline Telephone? What's wrong with landline? Alan On 4/02/2011, at 10:25 AM, Butler, Darren J CTR USAF AFMC WR-ALC/ ENGLTB wrote: Desk Phone? -Original Message- From: techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com [mailto:techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com ] On Behalf Of John Posada Sent: Thursday, February 03, 2011 4:24 PM To: List, Techwriter Subject: Customer-friendly word for landline I'm putting together a se-Instead glossary of terms to make our customent facing support content more accessible. We use the term landline phone differenciate from mobile phone and I don't like landline. My target is 6th grade understanding. Anyone have any suggestions for inplace of landline? -- ___ You are currently subscribed to framers as dimi.evere...@polycom.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/dimi.everette%40polycom.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as generic...@yahoo.ca. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/generic668%40yahoo.ca Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. rt ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Customer-friendly word for landline
I worked in telecom back in the 80's and the acronymn POTS was always used...plain old telephone service requiring bell to come out and install a telephone jack in your home or business and then connect it to a BOX (local to your neighbor) and then make connect to Central Office...That explaination always worked well for training no -technical customers Deborah Riffin Writing for Business 408-206-1423 (cell) 408-249-3623 (office/fax) Accuracy and Excellence -Original Message- From: Scott Prentice s...@leximation.com To: framers@lists.frameusers.com framers@lists.frameusers.com Sent: Fri, Feb 4, 2011 8:52 am Subject: Re: Customer-friendly word for landline Keep in mind your underlying reason for trying to differentiate between different types of phone systems. Just because a phone is wired doesn't mean that it's POTS .. an IP-based phone system may look just like a POTS system, but technically, isn't (is VOIP considered a landline .. I dunno). Also, you might have a mobile phone that's not really cellular, but radio or other form of wireless. I'm no expert in these things, but the line isn't always clear, especially to the average reader. I'd be careful in even bothering to differentiate between the various systems unless it is really crucial to what you're documenting. No matter how you describe it, unless you go into great technical detail, it's likely to be confusing or wrong for some situations. Cheers, ...scott Böðvar Björgvinsson wrote: What is wrong with landline? Is it bad that it is easily understandable? Should you really try to find a word that no none understands without a Masters degree in English? It seems to me that there is an ongoing snob for Latin-based words, acronyms (Latin) and abbreviations (Latin) (or shorts (Humanly understandable language)) in England and the US, which means that you have to constantly refer to a dead language. How much time, effort and ink do you think is spent on explaining English words to the English-speaking? Let's use the simple words when we can. KISS Bodvar Bjorgvinsson 2011/2/4 Syed Zaeem Hosain (syed.hos...@aeris.net) syed.hos...@aeris.net: We mostly use wireless and wireline to distinguish the two (my company is in the wireless data business for cellular). On fewer occasions, simply landline and POTS. Depends on the audience. :) Z -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Posada Sent: Thursday, February 03, 2011 2:03 PM To: Alan T Litchfield Cc: framers@lists.frameusers.com; Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB Subject: Re: Customer-friendly word for landline Maybe nothing, just exploring alternative...look like there really aren't any...thanks anyway On Thu, Feb 3, 2011 at 4:59 PM, Alan T Litchfield a...@alphabyte.co.nz wrote: Telephone? What's wrong with landline? Alan ___ You are currently subscribed to framers as bod...@gmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/bodvar%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as writing4busin...@aol.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/writing4business%40aol.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Customer-friendly word for landline
Desk Phone? -Original Message- From: techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com [mailto:techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com] On Behalf Of John Posada Sent: Thursday, February 03, 2011 4:24 PM To: List, Techwriter Subject: Customer-friendly word for landline I'm putting together a se-Instead glossary of terms to make our customent facing support content more accessible. We use the term landline phone differenciate from mobile phone and I don't like landline. My target is 6th grade understanding. Anyone have any suggestions for inplace of landline? -- John Posada http://jposada.zenfolio.com/ ^ Create and publish documentation through multiple channels with Doc-To-Help. Choose your authoring formats and get any output you may need. Try Doc-To-Help, now with MS SharePoint integration, free for 30-days. http://www.doctohelp.com --- You are currently subscribed to TECHWR-L as darren.butler@robins.af.mil. To unsubscribe send a blank email to techwr-l-unsubscr...@lists.techwr-l.com or visit http://lists.techwr-l.com/mailman/options/techwr-l/darren.butler.ctr%40robins.af.mil To subscribe, send a blank email to techwr-l-j...@lists.techwr-l.com Send administrative questions to ad...@techwr-l.com. Visit http://www.techwr-l.com/ for more resources and info. Please move off-topic discussions to the Chat list, at: http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Customer-friendly word for landline
Telephone? What's wrong with landline? Alan On 4/02/2011, at 10:25 AM, Butler, Darren J CTR USAF AFMC WR-ALC/ ENGLTB wrote: Desk Phone? -Original Message- From: techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com [mailto:techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com ] On Behalf Of John Posada Sent: Thursday, February 03, 2011 4:24 PM To: List, Techwriter Subject: Customer-friendly word for landline I'm putting together a se-Instead glossary of terms to make our customent facing support content more accessible. We use the term landline phone differenciate from mobile phone and I don't like landline. My target is 6th grade understanding. Anyone have any suggestions for inplace of landline? -- ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Customer-friendly word for landline
non-mobile On 2/3/2011 2:25 PM, Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB wrote: Desk Phone? -Original Message- From: techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com [mailto:techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com] On Behalf Of John Posada Sent: Thursday, February 03, 2011 4:24 PM To: List, Techwriter Subject: Customer-friendly word for landline I'm putting together a se-Instead glossary of terms to make our customent facing support content more accessible. We use the term landline phone differenciate from mobile phone and I don't like landline. My target is 6th grade understanding. Anyone have any suggestions for inplace of landline? ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Customer-friendly word for landline
That was my reaction. Like it or not, landline is pretty much the standard term. Alison Alison Craig, Technical Writer Ultrasonix Medical Corporation Tel: (604) 279-8550, ext 127 E-mail: alison.cr...@ultrasonix.com -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alan T Litchfield Sent: Thursday, February 03, 2011 1:59 PM To: Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB Cc: framers@lists.frameusers.com Subject: Re: Customer-friendly word for landline Telephone? What's wrong with landline? Alan On 4/02/2011, at 10:25 AM, Butler, Darren J CTR USAF AFMC WR-ALC/ ENGLTB wrote: Desk Phone? -Original Message- From: techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com [mailto:techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com ] On Behalf Of John Posada Sent: Thursday, February 03, 2011 4:24 PM To: List, Techwriter Subject: Customer-friendly word for landline I'm putting together a se-Instead glossary of terms to make our customent facing support content more accessible. We use the term landline phone differenciate from mobile phone and I don't like landline. My target is 6th grade understanding. Anyone have any suggestions for inplace of landline? -- ___ You are currently subscribed to framers as alison.cr...@ultrasonix.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/alison.craig%40ultrasonix.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Customer-friendly word for landline
But I don't have a Desk Phone. My phone is on the kitchen counter. :-) On Thu, Feb 3, 2011 at 4:25 PM, Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB darren.butler@robins.af.mil wrote: Desk Phone? -Original Message- From: techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com [mailto:techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com] On Behalf Of John Posada Sent: Thursday, February 03, 2011 4:24 PM To: List, Techwriter Subject: Customer-friendly word for landline I'm putting together a se-Instead glossary of terms to make our customent facing support content more accessible. We use the term landline phone differenciate from mobile phone and I don't like landline. My target is 6th grade understanding. Anyone have any suggestions for inplace of landline? -- John Posada http://jposada.zenfolio.com/ ^ Create and publish documentation through multiple channels with Doc-To-Help. Choose your authoring formats and get any output you may need. Try Doc-To-Help, now with MS SharePoint integration, free for 30-days. http://www.doctohelp.com --- You are currently subscribed to TECHWR-L as darren.butler@robins.af.mil. To unsubscribe send a blank email to techwr-l-unsubscr...@lists.techwr-l.com or visit http://lists.techwr-l.com/mailman/options/techwr-l/darren.butler.ctr%40robins.af.mil To subscribe, send a blank email to techwr-l-j...@lists.techwr-l.com Send administrative questions to ad...@techwr-l.com. Visit http://www.techwr-l.com/ for more resources and info. Please move off-topic discussions to the Chat list, at: http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat -- John Posada http://jposada.zenfolio.com/ ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Customer-friendly word for landline
Maybe nothing, just exploring alternative...look like there really aren't any...thanks anyway On Thu, Feb 3, 2011 at 4:59 PM, Alan T Litchfield a...@alphabyte.co.nz wrote: Telephone? What's wrong with landline? Alan -- John Posada http://jposada.zenfolio.com/ ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Customer-friendly word for landline
Not this phone, that other one, the one you can't take with you. On Thu, Feb 3, 2011 at 2:13 PM, Alison Craig alison.cr...@ultrasonix.comwrote: That was my reaction. Like it or not, landline is pretty much the standard term. Alison Alison Craig, Technical Writer Ultrasonix Medical Corporation Tel: (604) 279-8550, ext 127 E-mail: alison.cr...@ultrasonix.com -Original Message- From: framers-boun...@lists.frameusers.com [mailto: framers-boun...@lists.frameusers.com] On Behalf Of Alan T Litchfield Sent: Thursday, February 03, 2011 1:59 PM To: Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB Cc: framers@lists.frameusers.com Subject: Re: Customer-friendly word for landline Telephone? What's wrong with landline? Alan On 4/02/2011, at 10:25 AM, Butler, Darren J CTR USAF AFMC WR-ALC/ ENGLTB wrote: Desk Phone? -Original Message- From: techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com[mailto: techwr-l-bounces+darren.butler.ctr techwr-l-bounces%2Bdarren.butler.ctr= robins.af@techwr-l.com ] On Behalf Of John Posada Sent: Thursday, February 03, 2011 4:24 PM To: List, Techwriter Subject: Customer-friendly word for landline I'm putting together a se-Instead glossary of terms to make our customent facing support content more accessible. We use the term landline phone differenciate from mobile phone and I don't like landline. My target is 6th grade understanding. Anyone have any suggestions for inplace of landline? -- ___ You are currently subscribed to framers as alison.cr...@ultrasonix.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/alison.craig%40ultrasonix.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as gbanks6...@gmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/gbanks6472%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Customer-friendly word for landline
I looked up landline in Wikipedia (s...don't nag). One alternative was fixed-line. However, I liked POTS - Plain Old Telephone Service. =D Not exactly accurate, but funny all the same. (I also learned a new word: retronym). Nadine --- On Thu, 2/3/11, Alison Craig alison.cr...@ultrasonix.com wrote: From: Alison Craig alison.cr...@ultrasonix.com Subject: RE: Customer-friendly word for landline To: Alan T Litchfield a...@alphabyte.co.nz, Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB darren.butler@robins.af.mil Cc: framers@lists.frameusers.com framers@lists.frameusers.com Date: Thursday, February 3, 2011, 5:13 PM That was my reaction. Like it or not, landline is pretty much the standard term. Alison Alison Craig, Technical Writer Ultrasonix Medical Corporation Tel: (604) 279-8550, ext 127 E-mail: alison.cr...@ultrasonix.com -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alan T Litchfield Sent: Thursday, February 03, 2011 1:59 PM To: Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB Cc: framers@lists.frameusers.com Subject: Re: Customer-friendly word for landline Telephone? What's wrong with landline? Alan On 4/02/2011, at 10:25 AM, Butler, Darren J CTR USAF AFMC WR-ALC/ ENGLTB wrote: Desk Phone? -Original Message- From: techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com [mailto:techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com ] On Behalf Of John Posada Sent: Thursday, February 03, 2011 4:24 PM To: List, Techwriter Subject: Customer-friendly word for landline I'm putting together a se-Instead glossary of terms to make our customent facing support content more accessible. We use the term landline phone differenciate from mobile phone and I don't like landline. My target is 6th grade understanding. Anyone have any suggestions for inplace of landline? -- ___ You are currently subscribed to framers as alison.cr...@ultrasonix.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/alison.craig%40ultrasonix.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as generic...@yahoo.ca. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/generic668%40yahoo.ca Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. e ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Customer-friendly word for landline
Now this is why we all belong to this list. We all learned something new today. On Thu, Feb 3, 2011 at 2:54 PM, Writer generic...@yahoo.ca wrote: I looked up landline in Wikipedia (s...don't nag). One alternative was fixed-line. However, I liked POTS - Plain Old Telephone Service. =D Not exactly accurate, but funny all the same. (I also learned a new word: retronym). Nadine --- On Thu, 2/3/11, Alison Craig alison.cr...@ultrasonix.com wrote: From: Alison Craig alison.cr...@ultrasonix.com Subject: RE: Customer-friendly word for landline To: Alan T Litchfield a...@alphabyte.co.nz, Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB darren.butler@robins.af.mil Cc: framers@lists.frameusers.com framers@lists.frameusers.com Date: Thursday, February 3, 2011, 5:13 PM That was my reaction. Like it or not, landline is pretty much the standard term. Alison Alison Craig, Technical Writer Ultrasonix Medical Corporation Tel: (604) 279-8550, ext 127 E-mail: alison.cr...@ultrasonix.com -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alan T Litchfield Sent: Thursday, February 03, 2011 1:59 PM To: Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB Cc: framers@lists.frameusers.com Subject: Re: Customer-friendly word for landline Telephone? What's wrong with landline? Alan On 4/02/2011, at 10:25 AM, Butler, Darren J CTR USAF AFMC WR-ALC/ ENGLTB wrote: Desk Phone? -Original Message- From: techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com [mailto:techwr-l-bounces+darren.butler.ctrtechwr-l-bounces%2Bdarren.butler.ctr =robins.af@techwr-l.com ] On Behalf Of John Posada Sent: Thursday, February 03, 2011 4:24 PM To: List, Techwriter Subject: Customer-friendly word for landline I'm putting together a se-Instead glossary of terms to make our customent facing support content more accessible. We use the term landline phone differenciate from mobile phone and I don't like landline. My target is 6th grade understanding. Anyone have any suggestions for inplace of landline? -- ___ You are currently subscribed to framers as alison.cr...@ultrasonix.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/alison.craig%40ultrasonix.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as generic...@yahoo.ca. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/generic668%40yahoo.ca Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. e ___ You are currently subscribed to framers as gbanks6...@gmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/gbanks6472%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Customer-friendly word for landline
I always say, You learn something new every day. Two things, if you're not careful. Nadine --- On Thu, 2/3/11, Gary Bankston gbanks6...@gmail.com wrote: From: Gary Bankston gbanks6...@gmail.com Subject: Re: Customer-friendly word for landline To: framers@lists.frameusers.com Date: Thursday, February 3, 2011, 6:42 PM Now this is why we all belong to this list. We all learned something new today. On Thu, Feb 3, 2011 at 2:54 PM, Writer generic...@yahoo.ca wrote: I looked up landline in Wikipedia (s...don't nag). One alternative was fixed-line. However, I liked POTS - Plain Old Telephone Service. =D Not exactly accurate, but funny all the same. (I also learned a new word: retronym). Nadine --- On Thu, 2/3/11, Alison Craig alison.cr...@ultrasonix.com wrote: From: Alison Craig alison.cr...@ultrasonix.com Subject: RE: Customer-friendly word for landline To: Alan T Litchfield a...@alphabyte.co.nz, Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB darren.butler@robins.af.mil Cc: framers@lists.frameusers.com framers@lists.frameusers.com Date: Thursday, February 3, 2011, 5:13 PM That was my reaction. Like it or not, landline is pretty much the standard term. Alison Alison Craig, Technical Writer Ultrasonix Medical Corporation Tel: (604) 279-8550, ext 127 E-mail: alison.cr...@ultrasonix.com -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alan T Litchfield Sent: Thursday, February 03, 2011 1:59 PM To: Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB Cc: framers@lists.frameusers.com Subject: Re: Customer-friendly word for landline Telephone? What's wrong with landline? Alan On 4/02/2011, at 10:25 AM, Butler, Darren J CTR USAF AFMC WR-ALC/ ENGLTB wrote: Desk Phone? -Original Message- From: techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com [mailto:techwr-l-bounces+darren.butler.ctrtechwr-l-bounces%2Bdarren.butler.ctr =robins.af@techwr-l.com ] On Behalf Of John Posada Sent: Thursday, February 03, 2011 4:24 PM To: List, Techwriter Subject: Customer-friendly word for landline I'm putting together a se-Instead glossary of terms to make our customent facing support content more accessible. We use the term landline phone differenciate from mobile phone and I don't like landline. My target is 6th grade understanding. Anyone have any suggestions for inplace of landline? -- ___ You are currently subscribed to framers as alison.cr...@ultrasonix.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/alison.craig%40ultrasonix.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as generic...@yahoo.ca. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/generic668%40yahoo.ca Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. e ___ You are currently subscribed to framers as gbanks6...@gmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/gbanks6472%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as generic...@yahoo.ca. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/generic668%40yahoo.ca Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad
RE: Customer-friendly word for landline
I worked for Western Electric/ATT/Lucent as a technical writer and I am very familiar with POTS!!! It is what we called them. ** Ann Zdunczyk President, JOAT, SWAG a2z Publishing, Inc. Language Layout, Translation Consulting, Template Creation Phone: (336)922-1271 Fax: (888)523-2028 Cell: (336)456-4493 Cell 2:(336)655-4783 http://www.a2z-pub.com ** -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Writer Sent: Thursday, February 03, 2011 5:55 PM To: Alan T Litchfield; Darren J CTR USAF AFMC WR-ALC/ENGLTBButler; Alison Craig Cc: framers@lists.frameusers.com Subject: RE: Customer-friendly word for landline I looked up landline in Wikipedia (s...don't nag). One alternative was fixed-line. However, I liked POTS - Plain Old Telephone Service. =D Not exactly accurate, but funny all the same. (I also learned a new word: retronym). Nadine --- On Thu, 2/3/11, Alison Craig alison.cr...@ultrasonix.com wrote: From: Alison Craig alison.cr...@ultrasonix.com Subject: RE: Customer-friendly word for landline To: Alan T Litchfield a...@alphabyte.co.nz, Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB darren.butler@robins.af.mil Cc: framers@lists.frameusers.com framers@lists.frameusers.com Date: Thursday, February 3, 2011, 5:13 PM That was my reaction. Like it or not, landline is pretty much the standard term. Alison Alison Craig, Technical Writer Ultrasonix Medical Corporation Tel: (604) 279-8550, ext 127 E-mail: alison.cr...@ultrasonix.com -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alan T Litchfield Sent: Thursday, February 03, 2011 1:59 PM To: Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB Cc: framers@lists.frameusers.com Subject: Re: Customer-friendly word for landline Telephone? What's wrong with landline? Alan On 4/02/2011, at 10:25 AM, Butler, Darren J CTR USAF AFMC WR-ALC/ ENGLTB wrote: Desk Phone? -Original Message- From: techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com [mailto:techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com ] On Behalf Of John Posada Sent: Thursday, February 03, 2011 4:24 PM To: List, Techwriter Subject: Customer-friendly word for landline I'm putting together a se-Instead glossary of terms to make our customent facing support content more accessible. We use the term landline phone differenciate from mobile phone and I don't like landline. My target is 6th grade understanding. Anyone have any suggestions for inplace of landline? -- ___ You are currently subscribed to framers as alison.cr...@ultrasonix.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/alison.craig%40ultrasoni x.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as generic...@yahoo.ca. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/generic668%40yahoo.ca Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. e ___ You are currently subscribed to framers as azdunc...@triad.rr.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/azdunczyk%40triad.rr.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Customer-friendly word for landline
At 01:38 PM 4/02/2011, Ann Zdunczyk wrote: I worked for Western Electric/ATT/Lucent as a technical writer and I am very familiar with POTS!!! It is what we called them. That label is on one of the sockets on my Belkin ADSL router, which supports VOIP. I had to look it up to discover that it meant for the landline phone. I don't think it's close to being an everyday term yet, though. ;-) BTW, non-mobile doesn't cover all landline phones, either. Our landline phone is a RF transmitter with two cordless handsets! I always stow one of the handsets in my jeans pocket when I'm outside weeding the garden! (Mobile phone, a.k.a. cellphone, in the other pocket.) Helen ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Customer-friendly word for landline
We mostly use wireless and wireline to distinguish the two (my company is in the wireless data business for cellular). On fewer occasions, simply landline and POTS. Depends on the audience. :) Z -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Posada Sent: Thursday, February 03, 2011 2:03 PM To: Alan T Litchfield Cc: framers@lists.frameusers.com; Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB Subject: Re: Customer-friendly word for landline Maybe nothing, just exploring alternative...look like there really aren't any...thanks anyway On Thu, Feb 3, 2011 at 4:59 PM, Alan T Litchfield a...@alphabyte.co.nz wrote: Telephone? What's wrong with landline? Alan ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
