Re: customer support ticket and tracking software

2003-07-07 Thread Clement Laforet
On Mon, 7 Jul 2003 12:47:03 -0800 "admin" <[EMAIL PROTECTED]> wrote: > can somebody recommend customer support tracking software - giving each > support email and Phone call a case number and allowing multiple users to > track and add to the progress of a support issue. > > any ideas here? Doubl

Re: customer support ticket and tracking software

2003-07-07 Thread Daniel Bye
On Mon, Jul 07, 2003 at 12:47:03PM -0800, admin wrote: > can somebody recommend customer support tracking software - giving each > support email and Phone call a case number and allowing multiple users to > track and add to the progress of a support issue. > > any ideas here? We use OTRS, which i

Re: customer support ticket and tracking software

2003-07-07 Thread Matthew Bettinger
On Monday 07 July 2003 03:47 pm, admin wrote: > can somebody recommend customer support tracking software - giving > each support email and Phone call a case number and allowing multiple > users to track and add to the progress of a support issue. > > any ideas here? googleRT , PerlDesk, Oneor

customer support ticket and tracking software

2003-07-07 Thread admin
can somebody recommend customer support tracking software - giving each support email and Phone call a case number and allowing multiple users to track and add to the progress of a support issue. any ideas here? - noah ___ [EMAIL PROTECTED] mailing l