Re: Processing a refund

2018-03-16 Thread jose cabrera
On Thursday, March 15, 2018 at 6:06 PM, "Nelson Handcock" > Seeing as the items were returned the very next day, you could also just > delete the payment and unpost the invoice. Everything will then be as if > the transaction never occurred. That's not a correct way of doing it, imho. You did

Re: Processing a refund

2018-03-15 Thread Nelson Handcock
Seeing as the items were returned the very next day, you could also just delete the payment and unpost the invoice. Everything will then be as if the transaction never occurred. Regards, Nelson On Fri, Mar 16, 2018 at 6:57 AM, Adrien Monteleone < adrien.montele...@gmail.com> wrote: > Issue a

Re: Processing a refund

2018-03-15 Thread Adrien Monteleone
Issue a Credit Memo for the item. If the refunded item is marked taxable, sales tax will also be included in the credit. If you are actually handing over funds, you can then ‘pay’ the credit memo with a check or other entry. Otherwise, you can apply the credit memo to a future invoice as a