Re: Reports crash Gnucash (resolved)

[Tommy Trussell]

On Mon, Feb 19, 2018 at 10:29 AM, Stan Brown 
wrote:

> On 2018-02-10 10:37, Stan Brown wrote:
>
> I can't see any reason why uninstalling and reinstalling the program
> would have fixed the problem with crashing on report production (or very
> slow performance). And it seems weird that both versions, 2.6.18 as well
> as 2.6.19, would take two minutes to produce their first report but then
> produce all later reports very quickly. It's not Windows updates; none
> were done between the two times I tried GnuCash.
>
> The only difference I can see there is that the first report was against
> a file created with just the Common Accounts from the wizard, and no
> transactions, whereas the later reports were all created from my real
> file, with my account structure, opening balances (via transaction, not
> on the New Account dialog), and transactions for the first 3½ weeks of
> January.
>

I know very little about the Windows version of GnuCash (I have only ever
used the linux versions). That said, I wonder if this has to do with Guile
or Scheme precompiling and/or caching the report code. I know there has
been some discussion on this list saying that when you EDIT the scheme code
on your own Windows system, you may have to go through a separate process
to get Windows to recognize your changed code, because GnuCash sometimes
continues to run the original code.

I know on linux the precompiling must be extremely fast, or maybe it isn't
triggered in the same way as in Windows. Since recent versions of the
Scheme code or the Scheme interpreter in Windows cause a longer delay than
before, maybe now the interpreter proactively precompiles everything in
Windows, while in linux maybe Guile only compiles each file as it's first
called. (This is just speculation.)

If this a reasonable explanation, I wonder if it's possible to detect the
precompiling when it occurs in Windows and pop up a message on the screen
while it happens.



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Re: Reports crash Gnucash (resolved)

[Stan Brown]

On 2018-02-10 10:37, Stan Brown wrote:
> I installed Gnucash 2.6.19 (from link at Gnucash.org) on my 64-bit
> Windows 7 laptop and 64-bit Windows 8 laptop and started working my way
> through the tutorial. ... I attempted to display the report of scheduled
> transactions. Got only a blank window, and when I clicked Close the
> title bar showed "not responding". When I clicked the red x in the upper
> right corner to close the window, I got "Gnucash has stopped working".
> The same thing happened with every report I tried (maybe ten of them,
> min various categories), and whether I had reports opening in a separate
> window or not. This happens on both my laptops.
I got several friendly and helpful replies, and felt it would be only
fair to follow the suggestions and give GnuCash a second try. This
weekend has been my first opportunity to do that. Two of the responders
suggested specific actions, and I'll reply to both in this message, but
I'd also like to thank everyone else who responded.

By the way, my motivation for trying GnuCash might be of interest to
some list members. I've posted that in a separate message to the list.

On 2018-02-10 20:14, David Carlson wrote:
> I suspect that you may not have gotten the correct release of 2.6.19
> for windows as I think there was a glitch early on that caused the
> crashing when opening reports that you mention. I believe the bug
> that you were trying to follow is very rare if it ever happens in
> Windows 10 or even Windows 7. It was more common in XP and Vista. You
> could try downloading a fresh copy of GnuCash and re-installing it
> again or use this link:
>
>
https://sourceforge.net/projects/gnucash/files/gnucash%20%28stable%29/2.6.19/gnucash-2.6.19-setup.exe/download.
>
> Some others have reported that reports are very slow to open in that
> release.
>
> I have not migrated to 2.6.19 myself, I am staying on release
> 2.6.18. It is also slow with very large files, but I do not have any
> issues with reports. Thus, I would suggest downloading and installing
> release 2.6.18. It is available here:
> 
>
https://sourceforge.net/projects/gnucash/files/gnucash%20%28stable%29/2.6.18/

On 2018-02-10 19:32, Ken Pyzik wrote:
> Stan -- I am using 2.6.19 on 64-bit Windows 10. While the reporting
> module is indeed very slow (bug report already out there was this)
> and while it does say "Not Responding", eventually the report does
> come up (after about 60-90 seconds).
> 
> I agree that it may be way too long -- but it does technically work.
> My belief is that it should work for you if given enough time.
I didn't understand David's comment about not getting the correct
release of 2.6.19, as I had downloaded it only a few days earlier, from
the link on the gnucash.org page, and the release was dated a month a
month and a half before that.

Before writing, I had uninstalled GnuCash 2.6.19 from both laptops.

As David suggested, I tried installing 2.6.18 in 64-bit Windows 8. (The
setup file downloaded from his link was labeled 2.6.18-3.) Since I had
also deleted my data files, I created a quick one using Common Accounts
in the wizard, and then tried for an Account Summary report. GnuCash
just sat there, with the tab window blank, and after a few seconds "Not
Responding" appeared in the title bar. I continued to wait, and after
about two minutes the report appeared.

Out of curiosity, I then installed GnuCash 2.6.19 again on my 64-bit
Windows 7 laptop. The same thing happened for the Account Summary! After
about two minutes of nothing (including nothing on the status line), the
report popped up in the tab. I don't know, now, whether the previous
install was actually crashing when I tried to generate reports, or when
I tried to cancel the report generation after a period of waiting with
no results.

At this point, I had reports, albeit very slow ones, on both laptops. I
decided to go ahead and create a new file with my own chart of accounts
and re-enter some of this year's transactions. Periodically as I did
this, in GnuCash 2.6.18 on Windows 8, I checked my work with one report
or another, principally the Account Summary, Balance Sheet, and General
Journal. To my surprise, all came up instantly. That's even better than
what Ken reported, and certainly different from my previous experience.
Of course the file isn't very large yet, probably just between one and
two hundred splits.

I then came back to my Windows 7 laptop, with GnuCash 2.6.19, and the
same thing happened -- I now get reports instantaneously.

I can't see any reason why uninstalling and reinstalling the program
would have fixed the problem with crashing on report production (or very
slow performance). And it seems weird that both versions, 2.6.18 as well
as 2.6.19, would take two minutes to produce their first report but then
produce all later reports very quickly. It's not Windows updates; none
were done between the two times I tried GnuCash.

The only difference I can see there is that the first report was 

Re: Reports crash Gnucash

[samsurd]

FWIW, I had the same experience - i.e., the message "Gnucash has stopped 
working" after installing 2.6.18 on a 64 bit Windows 8.1 desktop and a 
64 bit Windows 10 laptop (both HP machines). A slow response to a large 
report was not the problem. On each machine, I waited in vain for 10 to 
15 minutes for a simple two page Balance Sheet report.


My solution? Revert back to 2.6.16 which is where I'll stay for now.
=
On 2/10/2018 7:23 PM, gnucash-user-requ...@gnucash.org wrote:

Date: Sat, 10 Feb 2018 19:14:16 -0600

From: David Carlson<david.carlson@gmail.com>
To: Ken Pyzik<py...@cox.net>
Cc: Stan Brown<the_stan_br...@fastmail.fm>, Gnucash Users
<gnucash-user@gnucash.org>
Subject: Re: Reports crash Gnucash
Message-ID:
<cadygsbncotumupeap8rkhovtcdkz8mxxhrvoupb-kb0-oh_...@mail.gmail.com>
Content-Type: text/plain; charset="UTF-8"

Stan,

I am sorry that your experience with GnuCash has not been favorable.

I suspect that you may not have gotten the correct release of 2.6.19 for
windows as I think there was a glitch early on that caused the crashing
when opening reports that you mention.  I believe the bug that you were
trying to follow is very rare if it ever happens in Windows 10 or even
Windows 7.  It was more common in XP and Vista.  You could try downloading
a fresh copy of GnuCash and re-installing it again or use this link:
https://sourceforge.net/projects/gnucash/files/gnucash%20%28stable%29/2.6.19/gnucash-2.6.19-setup.exe/download.
Before you do that, tho, read the rest of this message...

Some others have reported that reports are very slow to open in that
release.

I have not migrated to 2.6.19 myself, I am staying on release 2.6.18.  It
is also slow with very large files, but I do not have any issues with
reports.  Thus, I would suggest downloading and installing release 2.6.18.
It is available here:
https://sourceforge.net/projects/gnucash/files/gnucash%20%28stable%29/2.6.18/

As far as trying to find scheduled transactions in the ledger, they will
not appear there until after they have been entered into the account
registers by the Since Last Run assistant.  The Future Scheduled
Transactions Summary gives a clue that you have some coming up, but i
personally do not like that report. I use the Scheduled Transaction Editor
to see what is coming up soon.

If you have other issues, please bring them up here, as there are several
developers and users here that are willing to help new users when they hit
speed bumps.

David C

On Sat, Feb 10, 2018 at 6:32 PM, Ken Pyzik<py...@cox.net>  wrote:


Stan -- I am using 2.6.19 on 64-bit Windows 10.  While the reporting module
is indeed very slow (bug report already out there was this) and while it
does say "Not Responding", eventually the report does come up (after about
60-90 seconds).

I agree that it may be way too long -- but it does technically work.  My
belief is that it should work for you if given enough time.

That all being said -- for almost of us -- this is still considered a bug
--
but it does work -- eventually.

-Original Message-
From: gnucash-user [mailto:gnucash-user-bounces+pyz01=cox@gnucash.org]
On Behalf Of Stan Brown
Sent: Saturday, February 10, 2018 7:38 AM
To:gnucash-user@gnucash.org
Subject: Reports crash Gnucash

MODERATORS -- The entire list doesn't need to see this, but I'd appreciate
if you'd pass this on to the developers.

I wanted to like Gnucash, I really did, but it crashes e=whenever I try to
generate any report from any Gnucash file.

I installed Gnucash 2.6.19 (from link at Gnucash.org) on my 64-bit Windows
7
laptop and 64-bit Windows 8 laptop and started working my way through the
tutorial. When I made a scheduled transaction and couldn't see it in the
ledger, I attempted to display the report of scheduled transactions. Got
only a blank window, and when I clicked Close the title bar showed "not
responding". When I clicked the red x in the upper right corner to close
the
window, I got "Gnucash has stopped working".
The same thing happened with every report I tried (maybe ten of them, min
various categories), and whether I had reports opening in a separate window
or not. This happens on both my laptops.

I looked in the FAQ Wiki
https://wiki.gnucash.org/wiki/FAQ#Q:_I_cannot_get_any_
report_to_display_not_
even_the_sample_reports._All_that_displays_is_an_empty_tab.
and found a recommendation to change Internet options. That didn't help.

I followed the link from the FAQ to the bug report
https://bugzilla.gnome.org/show_bug.cgi?id=645273
which was entered SEVEN YEARS AGO. There were various suggestions related
to
Internet Explorer, which I tried, but as other folks found, those
suggestions did not help.

I then Googled the gnucash-user archive and found nothing new, just
rehashes
of the same problem.

HTML files and trace files were generated in my temp fold

Re: Reports crash Gnucash

[D via gnucash-user]

So, I went back to bug 645273, and I'd have to say that it describes a 
different problem altogether. That problem dealt with reports not rendering in 
Windows. The implication in all of the comments there is that program was 
functioning but not producing data. That's different from the program hanging 
altogether. I will note also that none of those comments mentioned render times 
as an issue, so I think it's time to move away from that bug (and its age) in 
this discussion. It's not applicable here. Bug 790789 seems a more likely 
contributor. 

Lengthy render times are an issue in many of the reports, and I believe that 
there are many people who would like to see the reports systems improved 
significantly. That being said, it does seem problematic that Gnucash would act 
as if it were hung if the program is simply rendering a report slowly. A user 
should be able to cancel a report request at any point in the process without 
getting a Windows notice that the program has stopped responding. 

I'll note that on the Mac, the process is unresponsive until the report 
finishes, which is only marginally better than the OS reporting the same.

David


On February 11, 2018, at 6:23 AM, doncram  wrote:

If there's no functional bug, then there's a different bug:  what is
displayed should be changed to show "report processing...please allow a few
minutes" or something like that.  Surely it should not take seven years to
change what a message states.  --doncram

On Sat, Feb 10, 2018 at 5:32 PM, Ken Pyzik  wrote:

> Stan -- I am using 2.6.19 on 64-bit Windows 10.  While the reporting module
> is indeed very slow (bug report already out there was this) and while it
> does say "Not Responding", eventually the report does come up (after about
> 60-90 seconds).
>
> I agree that it may be way too long -- but it does technically work.  My
> belief is that it should work for you if given enough time.
>
> That all being said -- for almost of us -- this is still considered a bug
> --
> but it does work -- eventually.
>
> -Original Message-
> From: gnucash-user [mailto:gnucash-user-bounces+pyz01=cox@gnucash.org]
> On Behalf Of Stan Brown
> Sent: Saturday, February 10, 2018 7:38 AM
> To: gnucash-user@gnucash.org
> Subject: Reports crash Gnucash
>
> MODERATORS -- The entire list doesn't need to see this, but I'd appreciate
> if you'd pass this on to the developers.
>
> I wanted to like Gnucash, I really did, but it crashes e=whenever I try to
> generate any report from any Gnucash file.
>
> I installed Gnucash 2.6.19 (from link at Gnucash.org) on my 64-bit Windows
> 7
> laptop and 64-bit Windows 8 laptop and started working my way through the
> tutorial. When I made a scheduled transaction and couldn't see it in the
> ledger, I attempted to display the report of scheduled transactions. Got
> only a blank window, and when I clicked Close the title bar showed "not
> responding". When I clicked the red x in the upper right corner to close
> the
> window, I got "Gnucash has stopped working".
> The same thing happened with every report I tried (maybe ten of them, min
> various categories), and whether I had reports opening in a separate window
> or not. This happens on both my laptops.
>
> I looked in the FAQ Wiki
> https://wiki.gnucash.org/wiki/FAQ#Q:_I_cannot_get_any_
> report_to_display_not_
> even_the_sample_reports._All_that_displays_is_an_empty_tab.
> and found a recommendation to change Internet options. That didn't help.
>
> I followed the link from the FAQ to the bug report
> https://bugzilla.gnome.org/show_bug.cgi?id=645273
> which was entered SEVEN YEARS AGO. There were various suggestions related
> to
> Internet Explorer, which I tried, but as other folks found, those
> suggestions did not help.
>
> I then Googled the gnucash-user archive and found nothing new, just
> rehashes
> of the same problem.
>
> HTML files and trace files were generated in my temp folder, but there's no
> point in sending them since many others have done that already, yet the bug
> remains unfixed.
>
> I've already wasted about six hours trying unsuccessfully to work around
> the
> bug, and several times that on the tutorial. I wanted to like Gnucash, and
> I
> know the software is free, but without the ability to produce any reports
> it's worth even less than I paid for it.
>
> Extremely disappointing.
> ___
> gnucash-user mailing list
> gnucash-user@gnucash.org
> To update your subscription preferences or to unsubscribe:
> https://lists.gnucash.org/mailman/listinfo/gnucash-user
> If you are using Nabble or Gmane, please see
> https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
> -
> Please remember to CC this list on all your replies.
> You can do this by using Reply-To-List or Reply-All.
>
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> To update your subscription 

Re: Reports crash Gnucash

[David Carlson]

I forgot to mention that progress bar at the bottom of the main window.
That also shows the progress of the file save activity.

David C

On Sat, Feb 10, 2018 at 8:04 PM, John Ralls  wrote:

> The progress bar for reports started with the main window displayed is at
> the bottom right of that window.
>
> Regards,
> John Ralls
>
>
> > On Feb 10, 2018, at 5:51 PM, David Carlson 
> wrote:
> >
> > doncram,
> >
> > Actually, if you look carefully at the bottom of the splash screen (if
> you
> > have not disabled it) when the program is loading, there is a message
> > there. That will show when processing reports that were left open when
> the
> > file was last closed.
> >
> > As for opening new reports, I cannot comment as I am using release 2.6.18
> >
> > David C
> >
> > On Sat, Feb 10, 2018 at 7:17 PM, doncram  wrote:
> >
> >> If there's no functional bug, then there's a different bug:  what is
> >> displayed should be changed to show "report processing...please allow a
> few
> >> minutes" or something like that.  Surely it should not take seven years
> to
> >> change what a message states.  --doncram
> >>
> >> On Sat, Feb 10, 2018 at 5:32 PM, Ken Pyzik  wrote:
> >>
> >>> Stan -- I am using 2.6.19 on 64-bit Windows 10.  While the reporting
> >> module
> >>> is indeed very slow (bug report already out there was this) and while
> it
> >>> does say "Not Responding", eventually the report does come up (after
> >> about
> >>> 60-90 seconds).
> >>>
> >>> I agree that it may be way too long -- but it does technically work.
> My
> >>> belief is that it should work for you if given enough time.
> >>>
> >>> That all being said -- for almost of us -- this is still considered a
> bug
> >>> --
> >>> but it does work -- eventually.
> >>>
> >>> -Original Message-
> >>> From: gnucash-user [mailto:gnucash-user-bounces+pyz01=
> >> cox@gnucash.org]
> >>> On Behalf Of Stan Brown
> >>> Sent: Saturday, February 10, 2018 7:38 AM
> >>> To: gnucash-user@gnucash.org
> >>> Subject: Reports crash Gnucash
> >>>
> >>> MODERATORS -- The entire list doesn't need to see this, but I'd
> >> appreciate
> >>> if you'd pass this on to the developers.
> >>>
> >>> I wanted to like Gnucash, I really did, but it crashes e=whenever I try
> >> to
> >>> generate any report from any Gnucash file.
> >>>
> >>> I installed Gnucash 2.6.19 (from link at Gnucash.org) on my 64-bit
> >> Windows
> >>> 7
> >>> laptop and 64-bit Windows 8 laptop and started working my way through
> the
> >>> tutorial. When I made a scheduled transaction and couldn't see it in
> the
> >>> ledger, I attempted to display the report of scheduled transactions.
> Got
> >>> only a blank window, and when I clicked Close the title bar showed "not
> >>> responding". When I clicked the red x in the upper right corner to
> close
> >>> the
> >>> window, I got "Gnucash has stopped working".
> >>> The same thing happened with every report I tried (maybe ten of them,
> min
> >>> various categories), and whether I had reports opening in a separate
> >> window
> >>> or not. This happens on both my laptops.
> >>>
> >>> I looked in the FAQ Wiki
> >>> https://wiki.gnucash.org/wiki/FAQ#Q:_I_cannot_get_any_
> >>> report_to_display_not_
> >>> even_the_sample_reports._All_that_displays_is_an_empty_tab.
> >>> and found a recommendation to change Internet options. That didn't
> help.
> >>>
> >>> I followed the link from the FAQ to the bug report
> >>> https://bugzilla.gnome.org/show_bug.cgi?id=645273
> >>> which was entered SEVEN YEARS AGO. There were various suggestions
> related
> >>> to
> >>> Internet Explorer, which I tried, but as other folks found, those
> >>> suggestions did not help.
> >>>
> >>> I then Googled the gnucash-user archive and found nothing new, just
> >>> rehashes
> >>> of the same problem.
> >>>
> >>> HTML files and trace files were generated in my temp folder, but
> there's
> >> no
> >>> point in sending them since many others have done that already, yet the
> >> bug
> >>> remains unfixed.
> >>>
> >>> I've already wasted about six hours trying unsuccessfully to work
> around
> >>> the
> >>> bug, and several times that on the tutorial. I wanted to like Gnucash,
> >> and
> >>> I
> >>> know the software is free, but without the ability to produce any
> reports
> >>> it's worth even less than I paid for it.
> >>>
> >>> Extremely disappointing.
> >>> ___
> >>> gnucash-user mailing list
> >>> gnucash-user@gnucash.org
> >>> To update your subscription preferences or to unsubscribe:
> >>> https://lists.gnucash.org/mailman/listinfo/gnucash-user
> >>> If you are using Nabble or Gmane, please see
> >>> https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
> >>> -
> >>> Please remember to CC this list on all your replies.
> >>> You can do this by using Reply-To-List or Reply-All.
> >>>
> >>> ___
> >>> 

Re: Reports crash Gnucash

[John Ralls]

The progress bar for reports started with the main window displayed is at the 
bottom right of that window.

Regards,
John Ralls


> On Feb 10, 2018, at 5:51 PM, David Carlson  
> wrote:
> 
> doncram,
> 
> Actually, if you look carefully at the bottom of the splash screen (if you
> have not disabled it) when the program is loading, there is a message
> there. That will show when processing reports that were left open when the
> file was last closed.
> 
> As for opening new reports, I cannot comment as I am using release 2.6.18
> 
> David C
> 
> On Sat, Feb 10, 2018 at 7:17 PM, doncram  wrote:
> 
>> If there's no functional bug, then there's a different bug:  what is
>> displayed should be changed to show "report processing...please allow a few
>> minutes" or something like that.  Surely it should not take seven years to
>> change what a message states.  --doncram
>> 
>> On Sat, Feb 10, 2018 at 5:32 PM, Ken Pyzik  wrote:
>> 
>>> Stan -- I am using 2.6.19 on 64-bit Windows 10.  While the reporting
>> module
>>> is indeed very slow (bug report already out there was this) and while it
>>> does say "Not Responding", eventually the report does come up (after
>> about
>>> 60-90 seconds).
>>> 
>>> I agree that it may be way too long -- but it does technically work.  My
>>> belief is that it should work for you if given enough time.
>>> 
>>> That all being said -- for almost of us -- this is still considered a bug
>>> --
>>> but it does work -- eventually.
>>> 
>>> -Original Message-
>>> From: gnucash-user [mailto:gnucash-user-bounces+pyz01=
>> cox@gnucash.org]
>>> On Behalf Of Stan Brown
>>> Sent: Saturday, February 10, 2018 7:38 AM
>>> To: gnucash-user@gnucash.org
>>> Subject: Reports crash Gnucash
>>> 
>>> MODERATORS -- The entire list doesn't need to see this, but I'd
>> appreciate
>>> if you'd pass this on to the developers.
>>> 
>>> I wanted to like Gnucash, I really did, but it crashes e=whenever I try
>> to
>>> generate any report from any Gnucash file.
>>> 
>>> I installed Gnucash 2.6.19 (from link at Gnucash.org) on my 64-bit
>> Windows
>>> 7
>>> laptop and 64-bit Windows 8 laptop and started working my way through the
>>> tutorial. When I made a scheduled transaction and couldn't see it in the
>>> ledger, I attempted to display the report of scheduled transactions. Got
>>> only a blank window, and when I clicked Close the title bar showed "not
>>> responding". When I clicked the red x in the upper right corner to close
>>> the
>>> window, I got "Gnucash has stopped working".
>>> The same thing happened with every report I tried (maybe ten of them, min
>>> various categories), and whether I had reports opening in a separate
>> window
>>> or not. This happens on both my laptops.
>>> 
>>> I looked in the FAQ Wiki
>>> https://wiki.gnucash.org/wiki/FAQ#Q:_I_cannot_get_any_
>>> report_to_display_not_
>>> even_the_sample_reports._All_that_displays_is_an_empty_tab.
>>> and found a recommendation to change Internet options. That didn't help.
>>> 
>>> I followed the link from the FAQ to the bug report
>>> https://bugzilla.gnome.org/show_bug.cgi?id=645273
>>> which was entered SEVEN YEARS AGO. There were various suggestions related
>>> to
>>> Internet Explorer, which I tried, but as other folks found, those
>>> suggestions did not help.
>>> 
>>> I then Googled the gnucash-user archive and found nothing new, just
>>> rehashes
>>> of the same problem.
>>> 
>>> HTML files and trace files were generated in my temp folder, but there's
>> no
>>> point in sending them since many others have done that already, yet the
>> bug
>>> remains unfixed.
>>> 
>>> I've already wasted about six hours trying unsuccessfully to work around
>>> the
>>> bug, and several times that on the tutorial. I wanted to like Gnucash,
>> and
>>> I
>>> know the software is free, but without the ability to produce any reports
>>> it's worth even less than I paid for it.
>>> 
>>> Extremely disappointing.
>>> ___
>>> gnucash-user mailing list
>>> gnucash-user@gnucash.org
>>> To update your subscription preferences or to unsubscribe:
>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user
>>> If you are using Nabble or Gmane, please see
>>> https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
>>> -
>>> Please remember to CC this list on all your replies.
>>> You can do this by using Reply-To-List or Reply-All.
>>> 
>>> ___
>>> gnucash-user mailing list
>>> gnucash-user@gnucash.org
>>> To update your subscription preferences or to unsubscribe:
>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user
>>> If you are using Nabble or Gmane, please see
>>> https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
>>> -
>>> Please remember to CC this list on all your replies.
>>> You can do this by using Reply-To-List or Reply-All.
>>> 
>> 

Re: Reports crash Gnucash

[David Carlson]

doncram,

Actually, if you look carefully at the bottom of the splash screen (if you
have not disabled it) when the program is loading, there is a message
there. That will show when processing reports that were left open when the
file was last closed.

As for opening new reports, I cannot comment as I am using release 2.6.18

David C

On Sat, Feb 10, 2018 at 7:17 PM, doncram  wrote:

> If there's no functional bug, then there's a different bug:  what is
> displayed should be changed to show "report processing...please allow a few
> minutes" or something like that.  Surely it should not take seven years to
> change what a message states.  --doncram
>
> On Sat, Feb 10, 2018 at 5:32 PM, Ken Pyzik  wrote:
>
> > Stan -- I am using 2.6.19 on 64-bit Windows 10.  While the reporting
> module
> > is indeed very slow (bug report already out there was this) and while it
> > does say "Not Responding", eventually the report does come up (after
> about
> > 60-90 seconds).
> >
> > I agree that it may be way too long -- but it does technically work.  My
> > belief is that it should work for you if given enough time.
> >
> > That all being said -- for almost of us -- this is still considered a bug
> > --
> > but it does work -- eventually.
> >
> > -Original Message-
> > From: gnucash-user [mailto:gnucash-user-bounces+pyz01=
> cox@gnucash.org]
> > On Behalf Of Stan Brown
> > Sent: Saturday, February 10, 2018 7:38 AM
> > To: gnucash-user@gnucash.org
> > Subject: Reports crash Gnucash
> >
> > MODERATORS -- The entire list doesn't need to see this, but I'd
> appreciate
> > if you'd pass this on to the developers.
> >
> > I wanted to like Gnucash, I really did, but it crashes e=whenever I try
> to
> > generate any report from any Gnucash file.
> >
> > I installed Gnucash 2.6.19 (from link at Gnucash.org) on my 64-bit
> Windows
> > 7
> > laptop and 64-bit Windows 8 laptop and started working my way through the
> > tutorial. When I made a scheduled transaction and couldn't see it in the
> > ledger, I attempted to display the report of scheduled transactions. Got
> > only a blank window, and when I clicked Close the title bar showed "not
> > responding". When I clicked the red x in the upper right corner to close
> > the
> > window, I got "Gnucash has stopped working".
> > The same thing happened with every report I tried (maybe ten of them, min
> > various categories), and whether I had reports opening in a separate
> window
> > or not. This happens on both my laptops.
> >
> > I looked in the FAQ Wiki
> > https://wiki.gnucash.org/wiki/FAQ#Q:_I_cannot_get_any_
> > report_to_display_not_
> > even_the_sample_reports._All_that_displays_is_an_empty_tab.
> > and found a recommendation to change Internet options. That didn't help.
> >
> > I followed the link from the FAQ to the bug report
> > https://bugzilla.gnome.org/show_bug.cgi?id=645273
> > which was entered SEVEN YEARS AGO. There were various suggestions related
> > to
> > Internet Explorer, which I tried, but as other folks found, those
> > suggestions did not help.
> >
> > I then Googled the gnucash-user archive and found nothing new, just
> > rehashes
> > of the same problem.
> >
> > HTML files and trace files were generated in my temp folder, but there's
> no
> > point in sending them since many others have done that already, yet the
> bug
> > remains unfixed.
> >
> > I've already wasted about six hours trying unsuccessfully to work around
> > the
> > bug, and several times that on the tutorial. I wanted to like Gnucash,
> and
> > I
> > know the software is free, but without the ability to produce any reports
> > it's worth even less than I paid for it.
> >
> > Extremely disappointing.
> > ___
> > gnucash-user mailing list
> > gnucash-user@gnucash.org
> > To update your subscription preferences or to unsubscribe:
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> > -
> > Please remember to CC this list on all your replies.
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> >
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> > -
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> 

Re: Reports crash Gnucash

[doncram]

If there's no functional bug, then there's a different bug:  what is
displayed should be changed to show "report processing...please allow a few
minutes" or something like that.  Surely it should not take seven years to
change what a message states.  --doncram

On Sat, Feb 10, 2018 at 5:32 PM, Ken Pyzik  wrote:

> Stan -- I am using 2.6.19 on 64-bit Windows 10.  While the reporting module
> is indeed very slow (bug report already out there was this) and while it
> does say "Not Responding", eventually the report does come up (after about
> 60-90 seconds).
>
> I agree that it may be way too long -- but it does technically work.  My
> belief is that it should work for you if given enough time.
>
> That all being said -- for almost of us -- this is still considered a bug
> --
> but it does work -- eventually.
>
> -Original Message-
> From: gnucash-user [mailto:gnucash-user-bounces+pyz01=cox@gnucash.org]
> On Behalf Of Stan Brown
> Sent: Saturday, February 10, 2018 7:38 AM
> To: gnucash-user@gnucash.org
> Subject: Reports crash Gnucash
>
> MODERATORS -- The entire list doesn't need to see this, but I'd appreciate
> if you'd pass this on to the developers.
>
> I wanted to like Gnucash, I really did, but it crashes e=whenever I try to
> generate any report from any Gnucash file.
>
> I installed Gnucash 2.6.19 (from link at Gnucash.org) on my 64-bit Windows
> 7
> laptop and 64-bit Windows 8 laptop and started working my way through the
> tutorial. When I made a scheduled transaction and couldn't see it in the
> ledger, I attempted to display the report of scheduled transactions. Got
> only a blank window, and when I clicked Close the title bar showed "not
> responding". When I clicked the red x in the upper right corner to close
> the
> window, I got "Gnucash has stopped working".
> The same thing happened with every report I tried (maybe ten of them, min
> various categories), and whether I had reports opening in a separate window
> or not. This happens on both my laptops.
>
> I looked in the FAQ Wiki
> https://wiki.gnucash.org/wiki/FAQ#Q:_I_cannot_get_any_
> report_to_display_not_
> even_the_sample_reports._All_that_displays_is_an_empty_tab.
> and found a recommendation to change Internet options. That didn't help.
>
> I followed the link from the FAQ to the bug report
> https://bugzilla.gnome.org/show_bug.cgi?id=645273
> which was entered SEVEN YEARS AGO. There were various suggestions related
> to
> Internet Explorer, which I tried, but as other folks found, those
> suggestions did not help.
>
> I then Googled the gnucash-user archive and found nothing new, just
> rehashes
> of the same problem.
>
> HTML files and trace files were generated in my temp folder, but there's no
> point in sending them since many others have done that already, yet the bug
> remains unfixed.
>
> I've already wasted about six hours trying unsuccessfully to work around
> the
> bug, and several times that on the tutorial. I wanted to like Gnucash, and
> I
> know the software is free, but without the ability to produce any reports
> it's worth even less than I paid for it.
>
> Extremely disappointing.
> ___
> gnucash-user mailing list
> gnucash-user@gnucash.org
> To update your subscription preferences or to unsubscribe:
> https://lists.gnucash.org/mailman/listinfo/gnucash-user
> If you are using Nabble or Gmane, please see
> https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
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> Please remember to CC this list on all your replies.
> You can do this by using Reply-To-List or Reply-All.
>
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Re: Reports crash Gnucash

[David Carlson]

Stan,

I am sorry that your experience with GnuCash has not been favorable.

I suspect that you may not have gotten the correct release of 2.6.19 for
windows as I think there was a glitch early on that caused the crashing
when opening reports that you mention.  I believe the bug that you were
trying to follow is very rare if it ever happens in Windows 10 or even
Windows 7.  It was more common in XP and Vista.  You could try downloading
a fresh copy of GnuCash and re-installing it again or use this link:
https://sourceforge.net/projects/gnucash/files/gnucash%20%28stable%29/2.6.19/gnucash-2.6.19-setup.exe/download.
Before you do that, tho, read the rest of this message...

Some others have reported that reports are very slow to open in that
release.

I have not migrated to 2.6.19 myself, I am staying on release 2.6.18.  It
is also slow with very large files, but I do not have any issues with
reports.  Thus, I would suggest downloading and installing release 2.6.18.
It is available here:
https://sourceforge.net/projects/gnucash/files/gnucash%20%28stable%29/2.6.18/

As far as trying to find scheduled transactions in the ledger, they will
not appear there until after they have been entered into the account
registers by the Since Last Run assistant.  The Future Scheduled
Transactions Summary gives a clue that you have some coming up, but i
personally do not like that report. I use the Scheduled Transaction Editor
to see what is coming up soon.

If you have other issues, please bring them up here, as there are several
developers and users here that are willing to help new users when they hit
speed bumps.

David C

On Sat, Feb 10, 2018 at 6:32 PM, Ken Pyzik  wrote:

> Stan -- I am using 2.6.19 on 64-bit Windows 10.  While the reporting module
> is indeed very slow (bug report already out there was this) and while it
> does say "Not Responding", eventually the report does come up (after about
> 60-90 seconds).
>
> I agree that it may be way too long -- but it does technically work.  My
> belief is that it should work for you if given enough time.
>
> That all being said -- for almost of us -- this is still considered a bug
> --
> but it does work -- eventually.
>
> -Original Message-
> From: gnucash-user [mailto:gnucash-user-bounces+pyz01=cox@gnucash.org]
> On Behalf Of Stan Brown
> Sent: Saturday, February 10, 2018 7:38 AM
> To: gnucash-user@gnucash.org
> Subject: Reports crash Gnucash
>
> MODERATORS -- The entire list doesn't need to see this, but I'd appreciate
> if you'd pass this on to the developers.
>
> I wanted to like Gnucash, I really did, but it crashes e=whenever I try to
> generate any report from any Gnucash file.
>
> I installed Gnucash 2.6.19 (from link at Gnucash.org) on my 64-bit Windows
> 7
> laptop and 64-bit Windows 8 laptop and started working my way through the
> tutorial. When I made a scheduled transaction and couldn't see it in the
> ledger, I attempted to display the report of scheduled transactions. Got
> only a blank window, and when I clicked Close the title bar showed "not
> responding". When I clicked the red x in the upper right corner to close
> the
> window, I got "Gnucash has stopped working".
> The same thing happened with every report I tried (maybe ten of them, min
> various categories), and whether I had reports opening in a separate window
> or not. This happens on both my laptops.
>
> I looked in the FAQ Wiki
> https://wiki.gnucash.org/wiki/FAQ#Q:_I_cannot_get_any_
> report_to_display_not_
> even_the_sample_reports._All_that_displays_is_an_empty_tab.
> and found a recommendation to change Internet options. That didn't help.
>
> I followed the link from the FAQ to the bug report
> https://bugzilla.gnome.org/show_bug.cgi?id=645273
> which was entered SEVEN YEARS AGO. There were various suggestions related
> to
> Internet Explorer, which I tried, but as other folks found, those
> suggestions did not help.
>
> I then Googled the gnucash-user archive and found nothing new, just
> rehashes
> of the same problem.
>
> HTML files and trace files were generated in my temp folder, but there's no
> point in sending them since many others have done that already, yet the bug
> remains unfixed.
>
> I've already wasted about six hours trying unsuccessfully to work around
> the
> bug, and several times that on the tutorial. I wanted to like Gnucash, and
> I
> know the software is free, but without the ability to produce any reports
> it's worth even less than I paid for it.
>
> Extremely disappointing.
> ___
> gnucash-user mailing list
> gnucash-user@gnucash.org
> To update your subscription preferences or to unsubscribe:
> https://lists.gnucash.org/mailman/listinfo/gnucash-user
> If you are using Nabble or Gmane, please see
> https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
> -
> Please remember to CC this list on all your replies.
> You can do this by using Reply-To-List or Reply-All.
>
> 

RE: Reports crash Gnucash

[Ken Pyzik]

Stan -- I am using 2.6.19 on 64-bit Windows 10.  While the reporting module
is indeed very slow (bug report already out there was this) and while it
does say "Not Responding", eventually the report does come up (after about
60-90 seconds).  

I agree that it may be way too long -- but it does technically work.  My
belief is that it should work for you if given enough time. 

That all being said -- for almost of us -- this is still considered a bug --
but it does work -- eventually. 

-Original Message-
From: gnucash-user [mailto:gnucash-user-bounces+pyz01=cox@gnucash.org]
On Behalf Of Stan Brown
Sent: Saturday, February 10, 2018 7:38 AM
To: gnucash-user@gnucash.org
Subject: Reports crash Gnucash

MODERATORS -- The entire list doesn't need to see this, but I'd appreciate
if you'd pass this on to the developers.

I wanted to like Gnucash, I really did, but it crashes e=whenever I try to
generate any report from any Gnucash file.

I installed Gnucash 2.6.19 (from link at Gnucash.org) on my 64-bit Windows 7
laptop and 64-bit Windows 8 laptop and started working my way through the
tutorial. When I made a scheduled transaction and couldn't see it in the
ledger, I attempted to display the report of scheduled transactions. Got
only a blank window, and when I clicked Close the title bar showed "not
responding". When I clicked the red x in the upper right corner to close the
window, I got "Gnucash has stopped working".
The same thing happened with every report I tried (maybe ten of them, min
various categories), and whether I had reports opening in a separate window
or not. This happens on both my laptops.

I looked in the FAQ Wiki
https://wiki.gnucash.org/wiki/FAQ#Q:_I_cannot_get_any_report_to_display_not_
even_the_sample_reports._All_that_displays_is_an_empty_tab.
and found a recommendation to change Internet options. That didn't help.

I followed the link from the FAQ to the bug report
https://bugzilla.gnome.org/show_bug.cgi?id=645273
which was entered SEVEN YEARS AGO. There were various suggestions related to
Internet Explorer, which I tried, but as other folks found, those
suggestions did not help.

I then Googled the gnucash-user archive and found nothing new, just rehashes
of the same problem.

HTML files and trace files were generated in my temp folder, but there's no
point in sending them since many others have done that already, yet the bug
remains unfixed.

I've already wasted about six hours trying unsuccessfully to work around the
bug, and several times that on the tutorial. I wanted to like Gnucash, and I
know the software is free, but without the ability to produce any reports
it's worth even less than I paid for it.

Extremely disappointing.
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