Re: ISR only with SW contract

2007-05-16 Thread Walter Marguccio
- Original Message From: Kurt Quackenbush [EMAIL PROTECTED] Therefore, to use SMP/E Internet Service Retrieval you do not need to have a SW Support contract. If anyone experiences something different, or is told something different, please let me know, with details such as

Re: ISR only with SW contract

2007-05-15 Thread James Smith
PROTECTED] On Behalf Of Shane Sent: 12 May 2007 01:32 To: IBM-MAIN@BAMA.UA.EDU Subject: Re: ISR only with SW contract On Fri, 2007-05-11 at 09:32 -0400, Kurt Quackenbush wrote: Yes, this sounds very strange to me as well. The only thing you need is an id on ShopzSeries so that you can obtain

Re: ISR only with SW contract

2007-05-15 Thread Tomas Fott
On Tue, 15 May 2007 14:23:51 +0800, James Smith [EMAIL PROTECTED] wrote: I set up an IBM ID for two customers recently. Then began the process of registering for Shopzseries. Didn't get very far as neither customer number was found in the database!!! Gave up. Try to enter customer number

Re: ISR only with SW contract

2007-05-15 Thread james
Tomas Didn't think to try that - will give it a go next week regards James F. Smith -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Tomas Fott Sent: 15 May 2007 16:06 To: IBM-MAIN@BAMA.UA.EDU Subject: Re: ISR only with SW contract On Tue

Re: ISR only with SW contract

2007-05-15 Thread Ed Finnell
In a message dated 5/15/2007 1:29:04 A.M. Central Daylight Time, [EMAIL PROTECTED] writes: Didn't get very far as neither customer number was found in the database!!! Gave up. Seems like they could run Quicken Books and not embarrass themselves so blatantly...

Re: ISR only with SW contract

2007-05-15 Thread Kurt Quackenbush
This is exactly the point. I've been told that if a customer does not have a SW support contract, he won't be able get a ShopzSeries id anymore; no id, no PTFs via ISR. Weird. (No ServerPac either. Very weird.) This all sounds very fishy, but I'll see what I can find out and report back to

Re: ISR only with SW contract

2007-05-14 Thread Walter Marguccio
- Original Message From: Kurt Quackenbush [EMAIL PROTECTED] Yes, this sounds very strange to me as well. The only thing you need is an id on ShopzSeries so that you can obtain a certificate that will identify you to the server. I don't believe getting a ShopzSeries id is related

Re: ISR only with SW contract

2007-05-14 Thread Kurt Quackenbush
Yes, this sounds very strange to me as well. The only thing you need is an id on ShopzSeries so that you can obtain a certificate that will identify you to the server. I don't believe getting a ShopzSeries id is related to a SW support contract, so I think what you heard is false. This is

Re: ISR only with SW contract

2007-05-11 Thread Kurt Quackenbush
I have been told that the new Internet Service Retrieval feature available with SMP/E 3.4 is tied to the SW support contract with IBM (in Europe it's called 'Comfort Line'). In other words, no SW support contract, no ISR. Anyone heard this ? It sounds VERY strange to me... Yes, this sounds very

Re: ISR only with SW contract

2007-05-11 Thread Shane
On Fri, 2007-05-11 at 09:32 -0400, Kurt Quackenbush wrote: Yes, this sounds very strange to me as well. The only thing you need is an id on ShopzSeries so that you can obtain a certificate that will identify you to the server. I don't believe getting a ShopzSeries id is related to a SW

ISR only with SW contract

2007-05-10 Thread Walter Marguccio
Hello list, I have been told that the new Internet Service Retrieval feature available with SMP/E 3.4 is tied to the SW support contract with IBM (in Europe it's called 'Comfort Line'). In other words, no SW support contract, no ISR. Anyone heard this ? It sounds VERY strange to me... TIA.