My current employer only has one shared ID for IBM electronic support, used by
all platforms. The last few years, it's just become too painful to use the
online facility, so I'm back to using the 800 number exclusively. Welcome to
the 1980's! Once a pmr has been opened, emails can be used
How about Resource Action. Laid off. Fired. Downsized. Rightsized. All mean
pretty much the same thing.
Tom Chicklon
---
RA? I suspect resource allocation or thereabouts, but??
Deep cost cutting and USA staff that has been
RA'ed to the max, leaving sketchy support
@LISTSERV.UA.EDU] On
Behalf Of zMan
Sent: Thursday, October 18, 2012 11:38 AM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: Re: IBM, id's to open pmr's, lot$a now involved?...
RA? I suspect resource allocation or thereabouts, but??
On Thu, Oct 18, 2012 at 8:53 AM, Dana Mitchell mitchd
Yes, sorry to the non-ex-IBMers. RA is resource action. Their term for the
quarterly layoffs.
Dana
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I don't get letting well educated and highly experience professionals go.
Who do companies think will handle these systems ? Outsourcing , not
Scott ford
www.identityforge.com
Tell me and I'll forget; show me and I may remember; involve me and I'll
understand. - Chinese Proverb
On Oct 18,
Howdy Barb,
See imbedded below...
On 10/16/2012 12:59 PM, ibmmain wrote:
Brian,
Well we had such a pleasant phone call on Friday with IBM reps on this
subject. Much to our DISMAY, they maintain that this access was never
free and that promoting web sites costs money.
I think what
On 16 Oct 2012 10:26:59 -0700, in bit.listserv.ibm-main Bri9an France
wrote:
You who are still in the field (I'm retired but am open to contracts)
are between the rock and the hard place. I doubt the other operating
systems vendors are so stupid but I know that I wouldn't want to give
management
I don't disagree with either of you. Customer service is lacking with a lot of
vendors. But on the flip side I will tell you from experience a lot of
customers are lacking talent in the systems arena. This isn't a big surprise a
lot of guys my age are retiring or retired. We go above and beyond
I deal with other vendors like CA for ACF2 and MIM, and Syncsort.
NEITHER charges me for electronic support. It comes with the product as
it should. Support has been stellar whether it be an actual bug in the
code or a fubar on my part. The people in tech support I've worked with
in IBM the
Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On
Behalf Of Brian France
Sent: Tuesday, October 16, 2012 4:04 PM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: Re: IBM, id's to open pmr's, lot$a now involved?...
I deal with other vendors like CA for ACF2 and MIM, and Syncsort.
NEITHER charges
All,
I'm surmising that y'all, like us, have multiple user id's for
support at www.ibm.com/support. We have several people here that have
opened PMR's over the past many many years. A couple of weeks back I
went in to open an issue and found that I was no longer entitled to
z/OS. What I
On Thu, 11 Oct 2012 06:07:35 -0700, Phil Smith wrote:
So it sounds like they've lost the distinction between HOWTO and bug reports.
That would be a big step backward, and indeed irritating. I do understand the
*theory* behind this: if every Tom, Dick, and Jane at every IBM customer can
open
On 10/11/2012 08:37 AM, Paul Gilmartin wrote:
On Thu, 11 Oct 2012 06:07:35 -0700, Phil Smith wrote:
So it sounds like they've lost the distinction between HOWTO and bug reports.
That would be a big step backward, and indeed irritating. I do understand the
*theory* behind this: if every Tom,
Well I continue to push. I'm asking for documentation as to when this
change went into effect. Clarification on the dollar$ cause, WOW!!
Still am being told we never should've been able to do what we've been
doing. I state back there's a hell of a lot of others in the world doing
this and you
On Thu, Oct 11, 2012 at 2:12 PM, Paul Peplinski paul.peplin...@wpsic.comwrote:
We have 10 of us that can open SRs (along with SIS, AST, and SRD) but only
one of us has QA. We do not have that Enterprise agreement.
Or so you think :-(
--
zMan -- I've got a mainframe and I'm not afraid to use
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