Re: Ca7 auto-ticketing with ServiceNow tool

Rajesh, I would recommend you go to the CA 7 Community page on the CA Communities site and ask there. https://communities.ca.com/ Better chance of getting product-specific questions from the community of users of that specific product. Russell Witt CA 1 Development -Original

Re: Ca7 auto-ticketing with ServiceNow tool

Your Service Now team should be able to process an email and open incidents. We do that now. We format an email using our automation tools and send it to a identified mailbox, where the Service Now team picks it up and opens the incident. As for CA7 opening incidents directly, I do not know.

Re: Ca7 auto-ticketing with ServiceNow tool

We are currently using Automation to do this using MQ to relay the event, and IIB to translate and create via web service. However, I have a long term goal to talk more directly using a combination of these if possible:

Re: CA7 with service now

Did you ever get a workable solution? I have to do the same thing. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN

Re: CA7

Thanks Liz -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Lizette Koehler Sent: 13 March 2016 14:50 To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: CA7 Yes. It is on communities.ca.com. Lizette -Original Message- >F

Re: CA7

Yes. It is on communities.ca.com. Lizette -Original Message- >From: "Icke, Nick" >Sent: Mar 12, 2016 9:52 PM >To: IBM-MAIN@LISTSERV.UA.EDU >Subject: CA7 > >Hi > >Is there a listserv specifically dealing with Ca7 > >Regards > >Nick >