OK, after a restart it worked back again. I don't know what happened.
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Title:
USB 3.0 Harddrive not recognised
Status in linux
On 12/31/17 01:19, luca wrote:
This bug seems to be related to the version of Linux.
I do not have this problem with
> uname -a
Linux P9X79 4.12.0-041200rc2-generic #201705212331 SMP Mon May 22
03:32:26 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux
Tom Dean
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Sorry, it's not a Dell XPS 15, it's a Foxconn Nt a3500 Netbox.
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Title:
USB 3.0 Harddrive not recognised
Status in linux package in
I'm affected by this since I upgraded from 17.04 to 17.10 today.
Dell XPS 15 (2017)
lspci | grep -i usb
00:12.0 USB controller: Advanced Micro Devices, Inc. [AMD/ATI]
SB7x0/SB8x0/SB9x0 USB OHCI0 Controller
00:12.2 USB controller: Advanced Micro Devices, Inc. [AMD/ATI]
SB7x0/SB8x0/SB9x0 USB
** Description changed:
Ubuntu is not recognising any device plugged into any USB 3.0 ports.
Sometimes Ubuntu will freeze for a few seconds when you plug something
into a USB 3.0 port; when Ubuntu comes out of the freeze, the device is
still NOT recognised.
No problems with USB 2.0
On 05/26/2017 01:42 AM, Kai-Heng Feng wrote:
> @tomdean
>
> Let's not hijack the original bug.
> Can you file a new bug?
>
> $ ubuntu-bug linux
>
Sorry, typo in the bug number.
I created bug 1693842.
Tom Dean
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On 05/26/2017 01:42 AM, Kai-Heng Feng wrote:
> @tomdean
>
> Let's not hijack the original bug.
> Can you file a new bug?
>
> $ ubuntu-bug linux
>
I created bug 1603842.
Tom Dean
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@tomdean
Let's not hijack the original bug.
Can you file a new bug?
$ ubuntu-bug linux
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Title:
USB 3.0 Harddrive not recognised
I did a regression on a USB 3.0 problem in 2013. This traced the
problem to a change in the usb code.
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1151622
Tom Dean
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On 05/24/2017 09:36 PM, Kai-Heng Feng wrote:
> Create a file, "/etc/modprobe.d/uas-quirk.conf" with this line inside:
> options usb-storage quirks=::u
>
> Replace "" with the storage device's vid:pid in lsusb.
>
I created the file and rebooted with the drive connecte. The reboot
Create a file, "/etc/modprobe.d/uas-quirk.conf" with this line inside:
options usb-storage quirks=::u
Replace "" with the storage device's vid:pid in lsusb.
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On 05/21/2017 09:58 PM, Kai-Heng Feng wrote:
> Well, these are XHCI:
> Good Autosuspend for USB device xHCI Host Controller [usb3]
> Good Autosuspend for USB device xHCI Host Controller [usb4]
> Good Autosuspend for USB device xHCI Host Controller [usb5]
> Good Autosuspend for USB device xHCI Host
Well, these are XHCI:
Good Autosuspend for USB device xHCI Host Controller [usb3]
Good Autosuspend for USB device xHCI Host Controller [usb4]
Good Autosuspend for USB device xHCI Host Controller [usb5]
Good Autosuspend for USB device xHCI Host Controller [usb5]
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I should have posted the entire list:
> lsusb
Bus 002 Device 006: ID 0cf3:3005 Qualcomm Atheros Communications AR3011
Bluetooth
Bus 002 Device 007: ID 1a40:0101 Terminus Technology Inc. Hub
Bus 002 Device 004: ID 1a40:0101 Terminus Technology Inc. Hub
Bus 002 Device 002: ID 8087:0024 Intel Corp.
I do not see runtime pm for XHCI
Lots for PCI, some for I2c
There are some autosuspend for HCI
Good Autosuspend for unknown USB device 1-1 (8087:0024)
Good Autosuspend for USB device xHCI Host Controller [usb3]
Good Autosuspend for USB device xHCI Host
@tomdean,
Does this issue happen if you turn runtime pm off?
You can do this in `powertop` program, in "Tunables" tab. Change "Good" to
"Bad" on XHCI device.
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NAME="Ubuntu"
VERSION="16.04.2 LTS (Xenial Xerus)"
Ubuntu on sda.
P9X79 Motherboard
Plugable 7-port powered USB 3.0 Hub -> USB 3.0 MB Port
Plugable 7-port powered USB 2.0 Hub -> USB 2.0 MB Port
WD My Passport 2T USB 3.0/2.0 Drive
f I plug the WD drive into the USB 3.0 hub power on the computer
Fully patched 16.04 (as of Dec 3rd) still has this problem.
None of the above mentioned fixes (lsusb or echo on to
/sys/bus/usb/devices/*/power/control) fixes the problem.
I'm on a fairly new Xeon E3 Gigabyte motherboard with an E3-1230.
My new Pixel XL is a USB 3 device and when plugged into a
Hi,
the same problem her with Asus E200HA, 64bit, Ubuntu Gnome 16.04 LTS.
The harddisk at USB3 works once when connected at startup, but never again when
disconnected.
SYSTEM INFO
system E200HA (ASUS-NotebookSKU)
/0 busE200HA
/0/0
Hi,
The command 'sudo lsusb -v' do not solve the problem.
The problem persist...
It works just only one time in the USB 3.0 input, but once disconnected
and re-connected, Ubuntu no longer recognizes it.
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Ubuntu Mate 16.04 LTS 64 bits
Asus X44H
enable port USB3 with
sudo lsusb -v
SALUDOS A TODOS !!!
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Title:
USB 3.0 Harddrive not
I should mention this also happened with my CODE keyboard as well. It
works fine in the USB 3.0 input but once disconnected and re-connected,
Ubuntu no longer recognizes it.
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I have this issue with an HP Z1 workstation, Ubuntu 16.04. I can use the
external USB 3.0 HD one time. After disconnecting and attempting to re-
connect, I no longer see events in syslog.
Sabrent USB 3.0 to SATA external hard drive docking station.
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What works for me is powering on my laptop (HP Probook 4430s, Core i-5
2410m with 16gb dual-boot win7/ubnt 16.04.1) with the USB 3.0 device
already plugged in before boot. Seems to have something to do with the
voltages. Try this!
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I can also now confirm that disconnecting and reconnecting the same
device after powering on the laptop with it plugged in works as well, as
told by my dmesg output:
[ 548.474227] usb 3-1: new high-speed USB device number 3 using xhci_hcd
[ 548.506396] usb 4-1: USB disconnect, device number 2
[
I have 16.04 installed on my laptop and my media center PC. The USB3.0
external hard drive works when plugged into the laptop but not the media
center PC. Any ideas?
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Not yet solved for me. Today I've updated my system but still not
working.
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Title:
USB 3.0 Harddrive not recognised
Status in
It's fixed with some system update. Now working. I've plugged in an USB3
external HDD into an USB3 port in my computer. It was detected and
working perfectly. The HDD was in NTFS and I got around 40 MB/s speed.
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Problem still in xenial.
Workaround with invoking 'sudo lsusb -v' after connecting a new usb-3 drive
still fix the problem.
** Tags added: xenial
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Interesting twist for me:
I recently had to upgrade the motherboard, power supply, and case on the
machine that was having the issue (USB 3.0 external disk having to be
powered off and powered on after a reboot before the OS would "see" it).
I was lazy and didn't bother reinstalling the OS
Indeed hardware might be buggy and special tweaks could be required in
drivers to recover functionality of any given hardware. But given we
cannot influence (usually) hardware manufacturers to fix stuff (or even
to do better stuff next time) the only thing we may do is to "improve"
Linux drivers
Again, this is NOT a LINUX problem. This is a manufacturer of your USB
3.0 device problem. They (the manufacturer) is NOT following the xHCI
USB 3.0 specs and therefore the device does not work properly. In other
words, it's likely the external HDD, not the machine, nor the O/S
(Ubuntu).
The
I'm facing the same problem with both my laptop (Lenovo G500s) and
Desktop (AMD FX 9590, Asus M5A 99FX). USB 3 hard drive doesn't work with
USB 3 port, but any other combination works.
USB3 > USB3 = Doesn't work
USB3 > USB2 = Works
USB2 > USB3 = Works
USB2 > USB2 = Works
I never tried a USB 3.0
Hi, I've installed Ubuntu-Gnome 16.04 yesterday on my HP-ProDesk-PC, dual boot
with Windows 10.
This computer has four USB 3.0 ports and two USB 2.0 ports.
Same problem here with Ubuntu partition, not in Windows 10 partition.
My external Toshiba HDD seems to have power, it is rotating and
This "bug" report is as a result of BAD USB 3.0 protocols implemented by
the manufacturers of the devices. And has nothing to do with Linux.
Please file a bug report with the manufacturers.
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installed kubuntu 16.04 yesterday on my selfbuild-pc with gigabyte ga970a-ds3p
and amd fx8350. same problem here.
my external hdd seems to have power, its rotating and blinking, but its only
recogniced on usb 2 port.
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Confirmed on ubuntu 15.10.
I tried lsusb -v, Kirils workaround, the usb power management mode, nothing
works.
However if I boot with the disk plugged, it's ok.
uname -as
Linux odin 4.2.0-19-generic #23-Ubuntu SMP Wed Nov 11 11:39:30 UTC 2015 x86_64
x86_64 x86_64 GNU/Linux
lsusb
Bus 004
None of the workarounds did anything for me.
But this fixed it (for me):
1. Power off your computer
2. Plug the device in
3. Power on the computer
4. The device will now be detected and working normally. You will also be able
to unplug and replug it without restarting.
5. Restart your computer
Using 3.19.0-32-generic (lts-vivid) below trusty I'm able to work around with
invoking as root:
lsusb -v
Afterwards the missing hdd is recognized again.
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I also see this with a USB 3.0 plugged into any USB 2 or USB 3 port,
Dell Precision M4800, Ubuntu 14.04.3 LTS
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Title:
USB 3.0
I have same problem on 15.10
Suppose this happens after suspend mode. usb3 hdd does not recognized by
ubuntu. no messages in dmesg
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Same issues asrock q1900-+itx
kernel 3.13.0-24-generic
USB 3.0 port & USB 3.0 hard disk not working
USB 3.0 port & USB 2.0 usb stick works properly
USB 2.0 port & USB 3.0 hard disk works properly
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usb port 1d6b:0003 Linux Foundation 3.0 root hub
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Title:
USB 3.0 Harddrive not recognised
Status in linux package in Ubuntu:
updated to 3.16.0-51-generic and still same.
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Title:
USB 3.0 Harddrive not recognised
Status in linux package in Ubuntu:
updated to 3.19.0-31-generic
usb 3 device now recignised and loaded,
Bus 001 Device 007: ID 04e8:6860 Samsung Electronics Co., Ltd GT-I9100 Phone
[Galaxy S II], GT-I9300 Phone [Galaxy S III], GT-P7500 [Galaxy Tab 10.1]
from dmesg
[ 87.858394] usb 1-1.4: new high-speed USB device number 7
I have been having what seems like this issue with both LaCie and
Seagate external drives when connected to USB 3 ports.
I just had connections to a server freeze and found this message when I went to
the physical display (I can share a low quality image of the full screen if
that helps):
I have the same problem on my Ubuntu Server
Ubuntu 14.04.3 LTS (GNU/Linux 3.13.0-63-generic x86_64)
Plug in a USB 3 powered drive and I get:
Sep 16 14:38:16 fuller kernel: [ 258.785743] usb 3-4: new full-speed USB
device number 2 using xhci_hcd
Sep 16 14:38:16 fuller kernel: [ 258.785913]
James Cloos wrote in comment 34:
Switching to the performance govenor, removing the drive and re-adding it
worked around the bug.
Something must be blocking power to the xhci when the cpu is saving power...?
I believe that USB autosuspend is the culprit here. I'm seeing this
problem on
@James
Doesn't work for me (Ubuntu 14.04)
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Title:
USB 3.0 Harddrive not recognised
Status in linux package in Ubuntu:
Confirmed
@Mateusz:
So far, I've only seen the problem with USB autosuspend breaking USB3
ports on AMD-based chipsets. Specifically, for me, I see the problems on
A85X and A88X systems. I haven't had a chance to test the A85X system,
but disabling USB autosuspend on the A88X system definitely avoids the
I have this problem too with my WD passport external USB 3 HDD and USB 3
port of my Dell Inspiron 15 (2521)
i.e. the (USB 3) HDD is not recognized when plugged in USB 3 ports
However USB 2 device device work fine on the USB 3 ports. Only USB 3
device are not recognized.
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Seems like this problem is also present at other Linux distro's. With
Debian 8 and openSUSE 13.2 I also encounter some problems. Sometimes it
works, but sometimes it doesn't.
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This is the log when I connect a device:
28/04/15 23:01:59 kubuntu-pc-allard kernel [22930.437785] usb 5-2:
new high-speed USB device number 2 using xhci_hcd
28/04/15 23:01:59 kubuntu-pc-allard kernel [22930.437989] usb 5-2:
Device not responding to set address.
Problem still exist in the 15.04 release.
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Title:
USB 3.0 Harddrive not recognised
Status in linux package in Ubuntu:
Confirmed
(K)Ubuntu 15.04 release- problem persists for me also. As I mentioned earlier,
the two always power on USB 3 ports work OK. USB3 devices are not recognised
on the other four ports.
I have to assume the hardware OK because when booting into Windows, the all USB
3 ports/ devices behave
Hi all.
Having still this problem on Kubuntu 14.04 LTS (USB memory sticks,
mouses, etc. inserted on USB3.0 ports are completely ignored but it
works fine on normal USB2.0). But it seems to be fixed on Kubuntu 15.04
beta; if I found any problem on the last one will notify.
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Same issues Dell Lattitude 6320 using Express Cardbus USB3 with NEC Chipset
Ubuntu 14.04
kernel 3.13.0-49
USB 3.0 port USB 3.0 hard disk not working
USB 3.0 port USB 2.0 usb stick works properly
USB 2.0 port USB 3.0 hard disk works properly
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I have more or less come up against this issue as well, with one exception;
two of the USB 3 ports on my Asrock FM2 AMD mobo are powered when the PC is
off, i.e. to charge devices when the PC is not running. Ubuntu 14.04 LTS
detects external USB3 HDD devices when they are plugged into these
I'd like to add that I'm seeing this bug as well. I'm trying a variety
of USB 3.0 and 2.0 devices in my on-board ports, nothing works.
Disabling XHCI or EHCI does nothing, but all of this works perfectly
inside Windows. I'm on a MSI 970 Gaming motherboard, V22.2 BIOS, booting
using Legacy/UEFI
Is the fix Bolick mentioned being released anytime soon?
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Title:
USB 3.0 Harddrive not recognised
Status in linux package in
Probably this thread discussed a similar problem -
http://thread.gmane.org/gmane.linux.usb.general/110579/focus=114763
And if my assumption correct then fix is already committed in kernel v4.0rc3
and to be applied to stable 3.18 and 3.19 (hopefully) -
This is still present in vivid.
Switching to the performance govenor, removing the drive and re-adding
it worked around the bug.
Something must be blocking power to the xhci when the cpu is saving
power...?
This is also present on non-Ubuntu systems, including ones running
Linus’ latest
Same problem here, on an Acer Aspire V3-571G. The problem happens with both
14.04 and 14.10 (other versions not thoroughly tested).
Putting USB2 devices in the USB3 ports works.
Putting USB3 devices in the USB2 ports works.
Putting USB2 devices in the USB2 ports works.
Putting USB3 devices in
...seems same problem here
hardware specs: AMD A10-7800, 4x 3.50GHz, Crucial Ballistix Sport DIMM Kit
16GB, DDR3-1600, CL9-9-9-24 (BLS2CP8G3D1609DS1S00) - Mainboard MSI A88XM-E45
(7721-004R) Fractal Design Define R4 Black Pearl, silent
be quiet! Straight Power E10 400W ATX 2.4 (E10-400W/BN230),
Add:
Ubuntu 14.04.2
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Title:
USB 3.0 Harddrive not recognised
Status in linux package in Ubuntu:
Confirmed
Bug description:
Update:
The problem only happens when my laptop runs on battery. No problem when it
runs on ac. Nothing to do with cpu governor or tlp. And it's only happens on
external hard disk, no problem with flash disk.
elementary OS Freya
3.13.0-45-generic
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** Attachment added: dmesg.txt
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1242321/+attachment/4321475/+files/dmesg.txt
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I have same problem with my ASUS u36sd and my 500gb external hdd on
elementary os freya.
It turns out that the problem only happens when my cpu runs on powersave
governor, but not when my cpu runs on performance governor. I use tlp to
set my cpu governor to powersave on battery an performance on
disabling EHCI hand-off and Legacy USB 3.0 support (support for
USB 3.0 devices on legacy operating systems) in BIOS fixed the problem
for me (motherboard ASUS P8Z68-V)
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Similar here, I cannot use nothing connected to USB3 (although lsusb command
can see it).
Ubuntu 14.04.1
MB MSI 970 GAMING
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Title:
Same here, affects me to. Fresh installed Ubuntu 14.04.
No activity on this since long days :(
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Title:
USB 3.0 Harddrive not
same problem with an ASRock Q1900DC-ITX Mainboard.
It has 4 external ports - the 2 external USB 2 ports work without problems -
but on the 2 USB 3 no device works without problems (even mouse and keyboard
only work after they are pluged-out and in again after each restart).
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When will this be fixed, I didn't bought a USB 3.0 drive and mobo for
nothing.
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Title:
USB 3.0 Harddrive not recognised
Status in
For me the same on 3.16.0-29-generic (utopic-lts kernel below trusty)
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Title:
USB 3.0 Harddrive not recognised
Status in linux
Same with Lenovo E440
Ubuntu 14.04
kernel 3.13.0
USB 3.0 port USB 3.0 hard disk not working
USB 3.0 port USB 2.0 pendrive works ok
USB 2.0 port USB 3.0 hard disk works ok
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Same Problem here on Shuttle DS 437:
x@y /etc $ cat /etc/lsb-release
DISTRIB_ID=LinuxMint
DISTRIB_RELEASE=17
DISTRIB_CODENAME=qiana
DISTRIB_DESCRIPTION=Linux Mint 17 Qiana
x@y /etc $ uname -a
Linux selene 3.13.0-24-generic #47-Ubuntu SMP Fri May 2 23:30:00 UTC 2014
x86_64 x86_64
Tested it with v3.17
$ uname -a
Linux MichTop 3.17.1-031701-generic #201410150735 SMP Wed Oct 15 11:36:31 UTC
2014 x86_64 x86_64 x86_64 GNU/Linux
kernel-bug-exists-upstream
Nov 14 13:51:24 MichTop kernel: [ 55.889535] usb 3-2: new high-speed USB
device number 2 using xhci_hcd
Nov 14
[Expired for linux (Ubuntu) because there has been no activity for 60
days.]
** Changed in: linux (Ubuntu)
Status: Incomplete = Expired
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Assigned package
** Package changed: ubuntu = linux-meta (Ubuntu)
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Title:
USB 3.0 Harddrive not recognised
Status in
** Package changed: linux-meta (Ubuntu) = linux (Ubuntu)
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Title:
USB 3.0 Harddrive not recognised
Status in “linux” package in
Would it be possible for you to test the latest upstream kernel? Refer
to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
v3.17 kernel[0].
If this bug is fixed in the mainline kernel, please add the following
tag 'kernel-fixed-upstream'.
If the mainline kernel does not fix
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