[Kernel-packages] [Bug 1959348] ProcCpuinfoMinimal.txt
apport information ** Attachment added: "ProcCpuinfoMinimal.txt" https://bugs.launchpad.net/bugs/1959348/+attachment/5558111/+files/ProcCpuinfoMinimal.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1959348 Title: Linux Mint kernels 5.13.0-21, -22, -23, -25, & -27 Induce Laptop Screen Crash Status in linux package in Ubuntu: New Bug description: **UPDATE 1/28/2022, 1500 PST** I have edited the original posting to keep the description of the problem only in the body of the report. I have moved all the System Info outputs to attached comments below, as well as all the other output reports for the terminal commands I was recommended to execute. The first/older set of automatic report outputs and info attached in the comments below are from terminal command outputs while running Linux Mint 20.3 with Cinnamon DE while I was still using kernel 5.11.0-46; they should probably be ignored (I'm unable to delete them). The second/newer set of automatic report outputs attached are from terminal command outputs while running Linux Mint 20.3 with Cinnamon DE on kernel 5.13.0-27. Sorry. I Told you I was new to this... **End of text update** Please accept my apologies up front for any inefficiencies this format may induce, as I'm a very casual user who has just started to scratch the surface of Linux distro usage. I have read the instructions on the report submission page and I believe I am following the guidance, but if I'm not it's because of unfamiliarity and general ignorance. I beg for your patience and understanding. For the listed kernels in the summary line (kernels 5.13.0-21, -22, -23, -25, and -27), my Acer Swift 3 laptop's screen crashes/reverts to snow/white noise immediately whenever the following conditions are met: 1) Any video peripheral is connected to the laptop via the HDMI port directly or through a USB-C hub with HDMI input AND 2) The "Mirror" selection is toggled in the Display Manager GUI OR 3) The HDMI cable is removed from the HDMI port/USB-C hub I can confirm that: 1) The HDMI cable is not the culprit because this issue doesn't manifest itself with Win10 or with Manjaro Linux, and 2) running Linux Mint 20.3 with the 5.11.0-46 kernel does not manifest any of the described screen crash issues listed above. That is to say, the laptop and peripheral HDMI display run stably/without issue while running Linux Mint 20.3 with Cinnamon DE on kernel 5.11.0-46. Thanks. Please advise if I may be of any further assistance. Very Respectfully, John McGee --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.21 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: chief 1204 F pulseaudio /dev/snd/controlC2: chief 1204 F pulseaudio /dev/snd/controlC0: chief 1204 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: X-Cinnamon DistroRelease: Linux Mint 20.3 InstallationDate: Installed on 2022-01-26 (1 days ago) InstallationMedia: Linux Mint 20.3 "Una" - Release amd64 20220104 MachineType: Acer Swift SF314-42 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-27-generic root=UUID=57f15d2c-512b-4441-b8e0-d7586091add5 ro quiet splash ProcVersionSignature: Ubuntu 5.13.0-27.29~20.04.1-generic 5.13.19 RelatedPackageVersions: linux-restricted-modules-5.13.0-27-generic N/A linux-backports-modules-5.13.0-27-generic N/A linux-firmware 1.187.25 Tags: una Uname: Linux 5.13.0-27-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 05/13/2021 dmi.bios.release: 1.10 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.10 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Kona_RN dmi.board.vendor: RO dmi.board.version: V1.10 dmi.chassis.type: 10 dmi.chassis.vendor: Acer dmi.chassis.version: V1.10 dmi.ec.firmware.release: 1.6 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.10:bd05/13/2021:br1.10:efr1.6:svnAcer:pnSwiftSF314-42:pvrV1.10:rvnRO:rnKona_RN:rvrV1.10:cvnAcer:ct10:cvrV1.10:sku: dmi.product.family: Swift 3 dmi.product.name: Swift SF314-42 dmi.product.sku: dmi.product.version: V1.10 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1959348/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1959348] ProcCpuinfoMinimal.txt
apport information ** Attachment added: "ProcCpuinfoMinimal.txt" https://bugs.launchpad.net/bugs/1959348/+attachment/5558091/+files/ProcCpuinfoMinimal.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1959348 Title: Linux Mint kernels 5.13.0-21, -22, -23, -25, & -27 Induce Laptop Screen Crash Status in linux package in Ubuntu: Incomplete Bug description: Please accept my apologies up front for any inefficiencies this format may induce, as I'm a very casual user who has just started to scratch the surface of Linux distro usage. I have read the instructions on the report submission page and I believe I am following the guidance, but if I'm not it's because of unfamiliarity and general ignorance. I beg for your patience and understanding. For the listed kernels in the summary line (kernels 5.13.0-21, -22, -23, -25, and -27), my Acer Swift 3 laptop's screen crashes/reverts to snow/white noise immediately whenever the following conditions are met: 1) Any video peripheral is connected to the laptop via the HDMI port directly or through a USB-C hub with HDMI input AND 2) The "Mirror" selection is toggled in the Display Manager GUI OR 3) The HDMI cable is removed from the HDMI port/USB-C hub I can confirm that: 1) The HDMI cable is not the culprit because this issue doesn't manifest itself with Win10 or with Manjaro Linux, and 2) running Linux Mint 20.3 with the 5.11.0-46 kernel does not manifest any of the described screen crash issues listed above. That is to say, the laptop and peripheral HDMI display run stably/without issue while running Linux Mint 20.3 kernel 5.11.0-46 For your diagnostic consideration: System Info: [code] System:Kernel: 5.11.0-46-generic x86_64 bits: 64 compiler: N/A Desktop: Cinnamon 5.2.7 wm: muffin dm: LightDM Distro: Linux Mint 20.3 Una base: Ubuntu 20.04 focal Machine: Type: Laptop System: Acer product: Swift SF314-42 v: V1.10 serial: Mobo: RO model: Kona_RN v: V1.10 serial: UEFI: Insyde v: 1.10 date: 05/13/2021 Battery: ID-1: BAT1 charge: 15.4 Wh condition: 49.2/47.8 Wh (103%) volts: 10.9/11.2 model: LGC AP18C8K serial: status: Discharging CPU: Topology: 8-Core model: AMD Ryzen 7 4700U with Radeon Graphics bits: 64 type: MCP arch: Zen rev: 1 L2 cache: 4096 KiB flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 31938 Speed: 1397 MHz min/max: 1400/2000 MHz Core speeds (MHz): 1: 1397 2: 1397 3: 1396 4: 1397 5: 1908 6: 1761 7: 1736 8: 2286 Graphics: Device-1: AMD Renoir vendor: Acer Incorporated ALI driver: amdgpu v: kernel bus ID: 03:00.0 chip ID: 1002:1636 Display: x11 server: X.Org 1.20.13 driver: amdgpu,ati unloaded: fbdev,modesetting,vesa resolution: 1920x1080~60Hz, 1920x1080~60Hz OpenGL: renderer: llvmpipe (LLVM 12.0.0 256 bits) v: 4.5 Mesa 21.0.3 compat-v: 3.1 direct render: Yes Audio: Device-1: AMD vendor: Acer Incorporated ALI driver: snd_hda_intel v: kernel bus ID: 03:00.1 chip ID: 1002:1637 Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor vendor: Acer Incorporated ALI driver: snd_rn_pci_acp3x v: kernel bus ID: 03:00.5 chip ID: 1022:15e2 Device-3: AMD Family 17h HD Audio vendor: Acer Incorporated ALI driver: snd_hda_intel v: kernel bus ID: 03:00.6 chip ID: 1022:15e3 Sound Server: ALSA v: k5.11.0-46-generic Network: Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel bus ID: 01:00.0 chip ID: 8086:2723 IF: wlp1s0 state: up mac: Drives:Local Storage: total: 931.51 GiB used: 28.05 GiB (3.0%) ID-1: /dev/nvme0n1 vendor: Western Digital model: WDBRPG0010BNC-WRSN size: 931.51 GiB speed: 31.6 Gb/s lanes: 4 serial: Partition: ID-1: / size: 183.37 GiB used: 28.03 GiB (15.3%) fs: ext4 dev: /dev/nvme0n1p5 USB: Hub: 1-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 chip ID: 1d6b:0002 Device-1: 1-4:6 info: Intel type: Bluetooth driver: btusb rev: 2.0 chip ID: 8087:0029 Hub: 2-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 chip ID: 1d6b:0003 Hub: 3-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 chip ID: 1d6b:0002 Device-2: 3-1:2 info: LighTuning EgisTec EH575 type: driver: N/A rev: 2.0 chip ID: 1c7a:0575 Device-3: 3-4:3 info: Microsoft Notebook Optical Mouse with Tilt Wheel type: Mouse driver: hid-generic,usbhid rev: 2.0 chip ID: 045e:00d2 Hub: 4-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 chip ID: 1d6b:0003 Sensors: System Temperatures: cpu: 41.8 C mobo: N/A
