Public bug reported:
A Hitachi 2.5 disk in USB 3 disk enclosure with JMicron chip fails to
be connected on Ubuntu Trusty.
The same system was booted with Utopic Unicorn Beta 2 to verify whether
newer kernel resolves the problem. Unfortunatelly it does not.
The disk was properly recognised only
** Attachment added: Output of lsusb -t
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1378401/+attachment/4227543/+files/lsusb-t.txt
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** Attachment added: output of lsusb -v
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1378401/+attachment/4227544/+files/lsusb-v.txt
** Summary changed:
- External USB3 JMicron hard drive fails to be connected
+ External USB3 hard drive fails to connect (JMicron bridge 152d:0569)
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** Attachment added: ubuntu-bug kernel
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1378401/+attachment/4227551/+files/report.txt
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@Brad: Does the attached output from ubuntu-bug linux contain sufficient
information or is it better to use apport-collect?
@Joseph: I booted from DVD. I'll try to make bootable flash disk and
install latest kernel as you suggested.
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apport information
** Tags added: apport-collected utopic
** Description changed:
A Hitachi 2.5 disk in USB 3 disk enclosure with JMicron chip fails to
be connected on Ubuntu Trusty.
The same system was booted with Utopic Unicorn Beta 2 to verify whether
newer kernel resolves the
apport information
** Attachment added: RfKill.txt
https://bugs.launchpad.net/bugs/1378401/+attachment/4228071/+files/RfKill.txt
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https://bugs.launchpad.net/bugs/1378401
apport information
** Attachment added: UdevLog.txt
https://bugs.launchpad.net/bugs/1378401/+attachment/4228073/+files/UdevLog.txt
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apport information
** Attachment added: UdevDb.txt
https://bugs.launchpad.net/bugs/1378401/+attachment/4228072/+files/UdevDb.txt
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https://bugs.launchpad.net/bugs/1378401
apport information
** Attachment added: Lsusb.txt
https://bugs.launchpad.net/bugs/1378401/+attachment/4228066/+files/Lsusb.txt
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https://bugs.launchpad.net/bugs/1378401
apport information
** Attachment added: IwConfig.txt
https://bugs.launchpad.net/bugs/1378401/+attachment/4228064/+files/IwConfig.txt
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apport information
** Attachment added: CurrentDmesg.txt
https://bugs.launchpad.net/bugs/1378401/+attachment/4228063/+files/CurrentDmesg.txt
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apport information
** Attachment added: PulseList.txt
https://bugs.launchpad.net/bugs/1378401/+attachment/4228070/+files/PulseList.txt
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apport information
** Attachment added: Lspci.txt
https://bugs.launchpad.net/bugs/1378401/+attachment/4228065/+files/Lspci.txt
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https://bugs.launchpad.net/bugs/1378401
apport information
** Attachment added: WifiSyslog.txt
https://bugs.launchpad.net/bugs/1378401/+attachment/4228074/+files/WifiSyslog.txt
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apport information
** Attachment added: CRDA.txt
https://bugs.launchpad.net/bugs/1378401/+attachment/4228062/+files/CRDA.txt
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https://bugs.launchpad.net/bugs/1378401
apport information
** Attachment added: ProcInterrupts.txt
https://bugs.launchpad.net/bugs/1378401/+attachment/4228068/+files/ProcInterrupts.txt
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apport information
** Attachment added: ProcCpuinfo.txt
https://bugs.launchpad.net/bugs/1378401/+attachment/4228067/+files/ProcCpuinfo.txt
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apport information
** Attachment added: ProcModules.txt
https://bugs.launchpad.net/bugs/1378401/+attachment/4228069/+files/ProcModules.txt
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apport information
** Attachment added: BootDmesg.txt
https://bugs.launchpad.net/bugs/1378401/+attachment/4228061/+files/BootDmesg.txt
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Latest 3.17 kernel was installed on Utopic to test this problem.
Behaviour is the same.
External HD is recognised only first one or two times after booting the
system.
Similar errors as with previous kernels are reported in dmesg then. I
noticed that they slightly differ if the disk is
Attached dmesg output containing logs from attempts to use the drive.
** Attachment added: dmesg-3.17.0-031700-generic.txt
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1378401/+attachment/4228188/+files/dmesg-3.17.0-031700-generic.txt
** Changed in: linux (Ubuntu)
Status:
Syslog with complete trace from boot on.
** Attachment added: syslog
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1378401/+attachment/4228189/+files/syslog
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** Tags added: kernel-bug-exists-upstream
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https://bugs.launchpad.net/bugs/1378401
Title:
External USB3 hard drive fails to connect (JMicron bridge 152d:0569)
Status in
Thanks, Christopher. I will update BIOS on the laptop and report the
results.
I think that there are small chances that this would help, though
because the same problem is reproducible on two other computers as well.
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BIOS on the laptop was updated to version F.50 (the latest).
The behaviour is worst as with previous BIOS: the disk fails to connect
even on the first attempt after booting.
$ sudo dmidecode -s bios-version sudo dmidecode -s bios-release-date
68IAV Ver. F.50
08/04/2014
** Attachment added:
Behaviour was verified on utopic with Linux kernel 3.17:
$ uname -a
Linux utopic 3.17.0-031700-generic #201410060605 SMP Mon Oct 6 10:07:09 UTC
2014 x86_64 x86_64 x86_64 GNU/Linux
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Reported to usb-linux:
http://thread.gmane.org/gmane.linux.usb.general/116387
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https://bugs.launchpad.net/bugs/1378401
Title:
External USB3 hard drive fails to connect
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