Re: [LEDE-DEV] On the proposed Mantis and maximizing bug usefulness

2016-05-09 Thread Ben Greear
On 05/08/2016 05:57 PM, Daniel Dickinson wrote: Hi, I noticed there is at least a proposal on the table to use Mantis. Obviously that's something I'm in favour of, but I want to help you make it as useful as possible, including limiting how much developers having to deal with useless bug repor

Re: [LEDE-DEV] On the proposed Mantis and maximizing bug usefulness

2016-05-08 Thread David Lang
On Sun, 8 May 2016, Daniel Dickinson wrote: Hi, I noticed there is at least a proposal on the table to use Mantis. Obviously that's something I'm in favour of, but I want to help you make it as useful as possible, including limiting how much developers having to deal with useless bug reports (w

Re: [LEDE-DEV] On the proposed Mantis and maximizing bug usefulness

2016-05-08 Thread Daniel Dickinson
Fundamentally I disagree with you unspoken premise that 'there is no such thing as a useless bug report'. I agree with the *reason* the developers proposed the bug reporting mechanism they dig, just not with mechanism itself, which is that there *are* bug reports that are not worth the time and ef

Re: [LEDE-DEV] On the proposed Mantis and maximizing bug usefulness

2016-05-08 Thread Daniel Dickinson
On 16-05-08 09:55 PM, Ben Greear wrote: > > But, even if the bug report is simply: > > "I upgraded the blue thing on my desk today and now it sucks > but I don't really know why." > > It may still be useful: If you see 100 other of those bugs around the > same time, you know there is probably s

Re: [LEDE-DEV] On the proposed Mantis and maximizing bug usefulness

2016-05-08 Thread Ben Greear
On 05/08/2016 06:35 PM, Daniel Dickinson wrote: On 16-05-08 09:24 PM, Ben Greear wrote: 1) I like the suggestion of one the of list members made of having something on the device that you clicked on and it prefilled as much as possible of the relevant information (like arch, model, etc) into

Re: [LEDE-DEV] On the proposed Mantis and maximizing bug usefulness

2016-05-08 Thread Daniel Dickinson
On 16-05-08 09:24 PM, Ben Greear wrote: > >> 1) I like the suggestion of one the of list members made of having >> something on the device that you clicked on and it prefilled as much as >> possible of the relevant information (like arch, model, etc) into the >> bug report (for example a luci scre

Re: [LEDE-DEV] On the proposed Mantis and maximizing bug usefulness

2016-05-08 Thread Daniel Dickinson
One more note: if using prefilled forms (e.g. from openwrt_release) and the triagers notice that the report is from a third party source (e.g. a manufacturer who hasn't bothered to modified the URLs, etc), I'd suggest a boilerplate response that indicates what LEDE is and the fact it has no relatio

[LEDE-DEV] On the proposed Mantis and maximizing bug usefulness

2016-05-08 Thread Daniel Dickinson
Hi, I noticed there is at least a proposal on the table to use Mantis. Obviously that's something I'm in favour of, but I want to help you make it as useful as possible, including limiting how much developers having to deal with useless bug reports (which is a problem basically every project, rega