Re: [LegacyUG] Cannot unlock Deluxe

2008-07-01 Thread June McDonald
Unfortunately I had to reinstall XP and doing that I lost all my emails and addresses. I haven't been feeling at all well lately and am going into hospital tomorrow so it has all been too much (reinstalling everything I mean) which is why I was so anxious to get things all tidy before I come o

Re: [LegacyUG] Cannot unlock Deluxe

2008-07-01 Thread [EMAIL PROTECTED]
When I purchased Legacy 7, they sent me an email that had my customer number. Maybe if you search your past emails you may find yours. Jeff June McDonald wrote: Oh how I wish I could play in my sandbox. I had to resintall my XP and foolishly hadn't made a note of my new V7 number. I have the

Re: [LegacyUG] Cannot unlock Deluxe - OT

2008-06-30 Thread June McDonald
Many tks, yes I have now had an answer saying it was sent a while ago. It isn't in my spam or filter places. Sherry intverened for me I think.Goodness knows what 7th heaven it has been floating around in. As you say Richard I hoped I would not have to ring them in the middle of the night but al

Re: [LegacyUG] Cannot unlock Deluxe

2008-06-30 Thread RICHARD SCHULTHIES
In answer to the question are they caught up yet. As Geoff and Ken came to Burbank this weekend, and we sold out Sat afternoon, ALL Sunday was sold to ship MOn-Tues, I would be surprised if they are back to normal until the third or 4th week of July (They probably go somewhere else next weekend.) A

Re: [LegacyUG] Cannot unlock Deluxe

2008-06-30 Thread Donna Felina Roach
y, June 30, 2008 6:23 PM Subject: Re: [LegacyUG] Cannot unlock Deluxe Oh how I wish I could play in my sandbox. I had to resintall my XP and foolishly hadn't made a note of my new V7 number. I have the receipt for it, but not the customer number. I have emailed them (Sales) FOUR times over *

Re: [LegacyUG] Cannot unlock Deluxe

2008-06-30 Thread Christina
Maybe you should telephone them? -C On Mon, Jun 30, 2008 at 3:23 PM, June McDonald <[EMAIL PROTECTED]> wrote: > Oh how I wish I could play in my sandbox. I had to resintall my XP and > foolishly hadn't made a note of my new V7 number. I have the receipt for it, > but not the customer number. I h

Re: [LegacyUG] Cannot unlock Deluxe

2008-06-30 Thread June McDonald
Oh how I wish I could play in my sandbox. I had to resintall my XP and foolishly hadn't made a note of my new V7 number. I have the receipt for it, but not the customer number. I have emailed them (Sales) FOUR times over **two weeks** and have had no response whatsoever. Sherry has responded to

Re: [LegacyUG] Cannot unlock Deluxe

2008-06-30 Thread Donna Felina Roach
pport" <[EMAIL PROTECTED]> To: Sent: Sunday, June 29, 2008 6:44 PM Subject: RE: [LegacyUG] Cannot unlock Deluxe The customer number starts with a "7" and is in pattern of 7x-xxx-xxx-xx. It's sent out by the end of the next business day after purchasing. If you don't

RE: [LegacyUG] Cannot unlock Deluxe

2008-06-29 Thread Sherry/Support
une 29, 2008 5:40 PM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Cannot unlock Deluxe Betty, When I enter my name and number there is no unlock button, only continue. Is that strange? Donna Roach Forest City, NC Legacy User Group guidelines: http://www.

RE: [LegacyUG] Cannot unlock Deluxe

2008-06-29 Thread Sherry/Support
PM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Cannot unlock Deluxe Sherry, The customer number I was sent yesterday started with a "6". Does that mean my number was wrong? I used copy and paste which didn't solve anything. Thank you, Donna Felina Roach Forest Cit

Re: [LegacyUG] Cannot unlock Deluxe

2008-06-29 Thread RICHARD SCHULTHIES
Do not put extra spaces, and include the dashes in the customer number Rich in LA CA --- Beth Gay <[EMAIL PROTECTED]> wrote: > Hi Donna, > > Did you get your Deluxe edition unlocked? Make sure > that you enter your > customer name as you were addressed in the email you > received with your > ne

Re: [LegacyUG] Cannot unlock Deluxe

2008-06-29 Thread RICHARD SCHULTHIES
the password is 'legacy7' As long as you have put in the Customer Code, it should work. If not, send to Legacy directly to check if you have the 'wrong' number, but I suspect the above information should clear up. Rich in LA CA --- Donna Felina Roach <[EMAIL PROTECTED]> wrote: > Yesterday I purch

Re: [LegacyUG] Cannot unlock Deluxe

2008-06-29 Thread Kathy Shiell-Stokes
] To: LegacyUserGroup@LegacyFamilyTree.com Subject: [LegacyUG] Cannot unlock Deluxe Date: Sun, 29 Jun 2008 15:30:33 -0400 Yesterday I purchased Legacy V2 7 Deluxe. I have tried to unlock the deluxe part and have been unable to. I go to help>unlock Deluxe. I get the page to start

Re: [LegacyUG] Cannot unlock Deluxe

2008-06-29 Thread Donna Felina Roach
EMAIL PROTECTED]> To: Sent: Sunday, June 29, 2008 6:44 PM Subject: RE: [LegacyUG] Cannot unlock Deluxe The customer number starts with a "7" and is in pattern of 7x-xxx-xxx-xx. It's sent out by the end of the next business day after purchasing. If you don't get the customer n

Re: [LegacyUG] Cannot unlock Deluxe

2008-06-29 Thread Donna Felina Roach
Betty, When I enter my name and number there is no unlock button, only continue. Is that strange? Donna Roach Forest City, NC - Original Message - From: "Beth Gay" <[EMAIL PROTECTED]> To: Sent: Sunday, June 29, 2008 5:54 PM Subject: Re: [LegacyUG] Cannot unlock De

RE: [LegacyUG] Cannot unlock Deluxe

2008-06-29 Thread Sherry/Support
ce. Thanks. Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Donna Felina Roach Sent: Sunday, June 29, 2008 12:31 PM To: LegacyUserGroup@LegacyFamilyTree.com Subject: [LegacyUG] Cannot unlock Deluxe Yesterday I purchased Legacy V2 7 Deluxe.  I have tried

Re: [LegacyUG] Cannot unlock Deluxe

2008-06-29 Thread Beth Gay
Hi Donna, Did you get your Deluxe edition unlocked? Make sure that you enter your customer name as you were addressed in the email you received with your new customer number. You were issued a new number for version 7. Enter the number as written in the email with the dashes. I don't remember

Re: [LegacyUG] Cannot unlock Deluxe

2008-06-29 Thread Jimquist
. Schwilk To: LegacyUserGroup@legacyfamilytree.com Sent: Sunday, June 29, 2008 4:18 PM Subject: Re: [LegacyUG] Cannot unlock Deluxe Go to Help>General Information It should say Legacy Deluxe Edition in Large Font at the top See if your customer number is there. If not there, then call L

Re: [LegacyUG] Cannot unlock Deluxe

2008-06-29 Thread Donna Felina Roach
@legacyfamilytree.com Sent: Sunday, June 29, 2008 4:18 PM Subject: Re: [LegacyUG] Cannot unlock Deluxe Go to Help>General Information It should say Legacy Deluxe Edition in Large Font at the top See if your customer number is there. If not there, then call Legacy. Fred San J

Re: [LegacyUG] Cannot unlock Deluxe

2008-06-29 Thread Donna Felina Roach
ne 29, 2008 3:53 PM Subject: RE: [LegacyUG] Cannot unlock Deluxe Donna, I suggest that you contact Legacy direct and ask them to verify your number but are you certain it isn't unlocked - nothing actually happens except that the option to put in your number disappears and you can also u

Re: [LegacyUG] Cannot unlock Deluxe

2008-06-29 Thread Alfred F. Schwilk
Go to Help>General Information It should say Legacy Deluxe Edition in Large Font at the top See if your customer number is there. If not there, then call Legacy. Fred San Jose, California Donna Felina Roach wrote: Yesterday I purchased Legacy V2 7 Deluxe. I have tried to unlock the deluxe part

RE: [LegacyUG] Cannot unlock Deluxe

2008-06-29 Thread ronald ferguson
ergys/ _ From: [EMAIL PROTECTED] To: LegacyUserGroup@LegacyFamilyTree.com Subject: [LegacyUG] Cannot unlock Deluxe Date: Sun, 29 Jun 2008 15:30:33 -0400 Yesterday I purchased Legacy V2 7 Deluxe. I have tried to unlock the d

[LegacyUG] Cannot unlock Deluxe

2008-06-29 Thread Donna Felina Roach
Yesterday I purchased Legacy V2 7 Deluxe. I have tried to unlock the deluxe part and have been unable to. I go to help>unlock Deluxe. I get the page to start the process. I click I have bought Deluxe, put in my name, address, and customer ID #. I then click continue and the unlock window cl