Re: [LegacyUG] Backup to cloud

When the solution to error 503 are irrelevant, usually either just closing and reopening Legacy or restarting your computer and then trying again fixes this. Contact Support if it doesn't. supp...@legacyfamilytree.com Cathy Gloria DeSousa Tuesday, 21 July 2020

Re: [LegacyUG] Backup to cloud

Has anyone come up with a solution to the Backup Error: 503, Cannot open zip file? I've been having the message pop up for two days, and it really means it - my files are not being backed up, but the instructions on http://support.legacyfamilytree.com/article/AA-00261 do not make sense to me. It

Re: [LegacyUG] Backup to cloud

Thanks. That is exactly what I am doing (and always do, because I want to back up media as well). Sent from my iPad > On Jul 18, 2020, at 6:55 AM, D.E.Allen wrote: > >  > Don't like the support advice here! Sounds like a software fault they should > sort out for users. >

Re: [LegacyUG] Backup to cloud

Don't like the support advice here! Sounds like a software fault they should sort out for users. http://support.legacyfamilytree.com/article/AA-00232/0/Error-75-Path-File-access-error.html I would not try to reinstall legacy, can you backup using a flash drive instead and await an update. regds Di

Re: [LegacyUG] Backup to cloud

I get the same message lately, except it reads error 75. I have not tried to reinstall legacy, one of the potential solutions. I have done check and repair, restart computer, etc. Sent from my iPad > On Jul 18, 2020, at 6:00 AM, Wanda Garrett wrote: > >  > hi > > I can't seem to backup

[LegacyUG] Backup to cloud

hi I can't seem to backup to the cloud. I get an error "BackupError 503. Cannot open zip file" How do I fix this? Tks Wanda Virus-free. www.avast.com