[Libreoffice-bugs] [Bug 147709] Libreoffice freezes on Macbook Air M1, must be restarted with force close
https://bugs.documentfoundation.org/show_bug.cgi?id=147709 Alex Thurgood changed: What|Removed |Added Resolution|--- |WORKSFORME Status|UNCONFIRMED |RESOLVED --- Comment #19 from Alex Thurgood --- Per comment 11, wfm -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 147709] Libreoffice freezes on Macbook Air M1, must be restarted with force close
https://bugs.documentfoundation.org/show_bug.cgi?id=147709 QA Administrators changed: What|Removed |Added Ever confirmed|1 |0 Status|NEEDINFO|UNCONFIRMED -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 147709] Libreoffice freezes on Macbook Air M1, must be restarted with force close
https://bugs.documentfoundation.org/show_bug.cgi?id=147709 --- Comment #18 from QA Administrators --- [Automated Action] NeedInfo-To-Unconfirmed -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 147709] Libreoffice freezes on Macbook Air M1, must be restarted with force close
https://bugs.documentfoundation.org/show_bug.cgi?id=147709 --- Comment #17 from adrie...@freudianslit.com --- Since Comment 11, I haven't had any crashes, so I don't think I can provide any more useful information at this point. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 147709] Libreoffice freezes on Macbook Air M1, must be restarted with force close
https://bugs.documentfoundation.org/show_bug.cgi?id=147709 Alex Thurgood changed: What|Removed |Added Status|REOPENED|NEEDINFO See Also||https://bugs.documentfounda ||tion.org/show_bug.cgi?id=14 ||8435 --- Comment #16 from Alex Thurgood --- @Adrienne : please test with a 7.5 beta pre-release or the daily developer build 7.6 alpha (aarch64) to see if this issue has now been resolved. A number of fixes have gone into the code recently, and thus the problem you reported may now have been fixed. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 147709] Libreoffice freezes on Macbook Air M1, must be restarted with force close
https://bugs.documentfoundation.org/show_bug.cgi?id=147709 --- Comment #15 from adrie...@freudianslit.com --- good idea. i will try and let you know. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 147709] Libreoffice freezes on Macbook Air M1, must be restarted with force close
https://bugs.documentfoundation.org/show_bug.cgi?id=147709 --- Comment #14 from Julien Nabet --- Ok and now can you reproduce the freeze and if yes, can you provide the steps it requires to reproduce this? -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 147709] Libreoffice freezes on Macbook Air M1, must be restarted with force close
https://bugs.documentfoundation.org/show_bug.cgi?id=147709 --- Comment #13 from adrie...@freudianslit.com --- Yea not sure about that. Perhaps there were multiple causes of the crash (Skia for instance) and I deselected it while experimenting. In fact I am not sure if I have any JRE installed. The list beneath is empty. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 147709] Libreoffice freezes on Macbook Air M1, must be restarted with force close
https://bugs.documentfoundation.org/show_bug.cgi?id=147709 --- Comment #12 from Julien Nabet --- (In reply to adrienne from comment #11) > So, I may have found the culprit, or perhaps its a coincidence. > LO was crashing still but I noticed I had "Use a Java runtime environment" > deselected. > > Once I selected it, no more crashing. It's quite strange that Java was unselected since when you renamed your LO directory profile (see comments 3 and 4), LO should have detected itself all the Java stuff. Of course, I suppose Java was already installed when you created the bugtracker and you had the same version as now. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 147709] Libreoffice freezes on Macbook Air M1, must be restarted with force close
https://bugs.documentfoundation.org/show_bug.cgi?id=147709 adrie...@freudianslit.com changed: What|Removed |Added Resolution|INSUFFICIENTDATA|--- Status|RESOLVED|REOPENED --- Comment #11 from adrie...@freudianslit.com --- So, I may have found the culprit, or perhaps its a coincidence. LO was crashing still but I noticed I had "Use a Java runtime environment" deselected. Once I selected it, no more crashing. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 147709] Libreoffice freezes on Macbook Air M1, must be restarted with force close
https://bugs.documentfoundation.org/show_bug.cgi?id=147709 QA Administrators changed: What|Removed |Added Status|NEEDINFO|RESOLVED Resolution|--- |INSUFFICIENTDATA -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 147709] Libreoffice freezes on Macbook Air M1, must be restarted with force close
https://bugs.documentfoundation.org/show_bug.cgi?id=147709 --- Comment #10 from QA Administrators --- Dear adrienne, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 147709] Libreoffice freezes on Macbook Air M1, must be restarted with force close
https://bugs.documentfoundation.org/show_bug.cgi?id=147709 --- Comment #9 from QA Administrators --- Dear adrienne, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 147709] Libreoffice freezes on Macbook Air M1, must be restarted with force close
https://bugs.documentfoundation.org/show_bug.cgi?id=147709 --- Comment #8 from Alex Thurgood --- @Adrienne : You might try turning off anything related to Skia rendering in the LibreOffice Preferences > General > View dialog These options have been known to cause issues with LibreOffice. Skia rendering will be turned off by default in the upcoming LO 7.3.1 Unfortunately, many of the reports (I can't say 100% because I simply don't remember) that I have seen so far which have been similar to yours, i.e. intermittent freezing of the application, have been reported against Macbook Air M1, rather than with M1 in iMacs, macMinis, or Macbook Pros. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 147709] Libreoffice freezes on Macbook Air M1, must be restarted with force close
https://bugs.documentfoundation.org/show_bug.cgi?id=147709 Julien Nabet changed: What|Removed |Added See Also||https://bugs.documentfounda ||tion.org/show_bug.cgi?id=14 ||4060, ||https://bugs.documentfounda ||tion.org/show_bug.cgi?id=14 ||2468 --- Comment #7 from Julien Nabet --- Let's put some other bugtrackers about hanging on M1 for info. Reading them, I just remember there are now 2 versions for LO on Mac: Intel version and Apple Silicon one (which uses Rosetta and not native support yet). With notarization/rights pb + Java pbs too, what a mess for LO on MacOs... -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 147709] Libreoffice freezes on Macbook Air M1, must be restarted with force close
https://bugs.documentfoundation.org/show_bug.cgi?id=147709 --- Comment #6 from adrie...@freudianslit.com --- So, I've basically reverted to using OnlyOffice to avoid LO crashing, and I can work on these files there without any problem. I also use this device for video editing in Da Vinci Resolve and music production and have no problems with other applications, so I don't think its the device. When I can I'll try working on files on the internal SSD, but from memory this freezing has occurred with new documents, even before I saved them anywhere. I'll update you with my observations. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 147709] Libreoffice freezes on Macbook Air M1, must be restarted with force close
https://bugs.documentfoundation.org/show_bug.cgi?id=147709 --- Comment #5 from Julien Nabet --- (In reply to adrienne from comment #4) > Hi Julien > > - are all files used local files or some are on a network, usb, ... ? > > Most files are kept on an external SSD connected via usb-c >... I don't know very much MacOs, for example if there are regular (at least once per week) updates of the system anyway, could you check you got all the updates? Then I don't know if LO freezes happen after 30 min, 1 hour, 2 hours or more but I think it could be interesting for the test to: - copy the files you need to work with on local drive - work on these files for some time and see if it freezes too. If it still freezes, at least we'll know it's not related to usb or the external ssd itself If it doesn't freeze and supposing it happens only with LO, it could be interesting to test on another usb external device to know if it's the device. Also, it could be usb related in this case so whatever the external device. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 147709] Libreoffice freezes on Macbook Air M1, must be restarted with force close
https://bugs.documentfoundation.org/show_bug.cgi?id=147709 --- Comment #4 from adrie...@freudianslit.com --- Hi Julien - are all files used local files or some are on a network, usb, ... ? Most files are kept on an external SSD connected via usb-c - do you use any accessibility application? No - on which modules do you work, Calc, Writer, Impress, Base, all of them? Calc and Writer Java triggers sometimes some pb and Base uses Java in general and some other specific features in other modules may also use Java. - just to be sure, could you try to rename your LO directory profile so it'll force LO to create a brand new one? (see https://wiki.documentfoundation.org/QA/FirstSteps#Corrupted_user_profile) I did that to no avail! thanks! -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 147709] Libreoffice freezes on Macbook Air M1, must be restarted with force close
https://bugs.documentfoundation.org/show_bug.cgi?id=147709 Julien Nabet changed: What|Removed |Added CC||serval2...@yahoo.fr --- Comment #3 from Julien Nabet --- - are all files used local files or some are on a network, usb, ... ? - do you use any accessibility application? - on which modules do you work, Calc, Writer, Impress, Base, all of them? Java triggers sometimes some pb and Base uses Java in general and some other specific features in other modules may also use Java. - just to be sure, could you try to rename your LO directory profile so it'll force LO to create a brand new one? (see https://wiki.documentfoundation.org/QA/FirstSteps#Corrupted_user_profile) -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 147709] Libreoffice freezes on Macbook Air M1, must be restarted with force close
https://bugs.documentfoundation.org/show_bug.cgi?id=147709 --- Comment #2 from adrie...@freudianslit.com --- Hi. No, nothing there. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 147709] Libreoffice freezes on Macbook Air M1, must be restarted with force close
https://bugs.documentfoundation.org/show_bug.cgi?id=147709 Alex Thurgood changed: What|Removed |Added CC||ipla...@tuta.io Ever confirmed|0 |1 Status|UNCONFIRMED |NEEDINFO -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 147709] Libreoffice freezes on Macbook Air M1, must be restarted with force close
https://bugs.documentfoundation.org/show_bug.cgi?id=147709 --- Comment #1 from Alex Thurgood --- @Adrienne : Can you check to see if you have any logged details of the crash in your system logs. These can be searched using the Console.app in the Utilities folder. -- You are receiving this mail because: You are the assignee for the bug.
