[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 tenbob tenb...@ymail.com changed: What|Removed |Added Status|RESOLVED|REOPENED Resolution|FIXED | --- Comment #26 from tenbob tenb...@ymail.com 2012-08-29 03:47:48 UTC --- This bug needs to be REOPENED because it is still happening and is bound to affect a lot of users. I tried to upgrade from v3.4.3 to v3.6.0.4 on Windows Vista and hit the same bug. The installer complained that I needed to shut down LibreOffice and the Quickstarter then terminated with the message The Wizard was interrupted before LibreOffice could be completly installed. Your system has not been modified Neither of the programs complained about was in fact running. Apparently the reason is that the installer has insufficient privilege to remove the earlier version of LibreOffice. But the error message is completely erroneous, giving misleading information on what is wrong. So a perfectly standard upgrade fails and the user has no way to resolve it. To make a acceptable fix, could the developers please try one of the following solutions. (A) Find a way to elevate the privilege so the uninstaller works properly. (B) Make the installer display a meaningful error message, such as This installer cannot uninstall the earlier version of LibreOffice that is present on your system. Please uninstall this manually using the Control Panel, then run the installer again. Thanks, tenbob -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 Rainer Bielefeld libreoff...@bielefeldundbuss.de changed: What|Removed |Added Status Whiteboard||target:3.4.5 target 3.5.0 --- Comment #27 from Rainer Bielefeld libreoff...@bielefeldundbuss.de 2012-08-29 04:13:25 UTC --- I do not see any understandable for the reopening, tending to close the bug again. If I remember all details of the bug correctly the bug is in the uninstaller of the old (3.4.3) version, that can't e fixed, the only way a user can go to update from 3.4 to 3.5 or higher is the step over 3.4.5 (of 3.4.6). @tenbob: https://wiki.documentfoundation.org/BugReport_Details#How_to_reopen_Bugs Are you sure that you discovered something new? -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 Jean-Baptiste Faure jbf.fa...@orange.fr changed: What|Removed |Added CC||jbf.fa...@orange.fr --- Comment #28 from Jean-Baptiste Faure jbf.fa...@orange.fr 2012-08-29 05:06:22 UTC --- (In reply to comment #26) This bug needs to be REOPENED because it is still happening and is bound to affect a lot of users. I tried to upgrade from v3.4.3 to v3.6.0.4 on Windows Vista and hit the same bug. Information is here : http://www.libreoffice.org/download/release-notes/ For LO 3.6 : For Windows users that have LibreOffice prior to version 3.4.5 installed, either uninstall that beforehand, or upgrade to 3.4.5. Otherwise, the upgrade to 3.6.0 may fail. For LO 3.5.5 : For Windows users that have LibreOffice prior to version 3.4.5 installed, either uninstall that beforehand, or upgrade to 3.4.5. Otherwise, the upgrade to 3.5.5 may fail. Please read release notes! Best regards. JBF -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 Andras Timar tima...@gmail.com changed: What|Removed |Added Status|REOPENED|RESOLVED Resolution||FIXED AssignedTo|libreoffice-b...@lists.free |tima...@gmail.com |desktop.org | --- Comment #29 from Andras Timar tima...@gmail.com 2012-08-29 05:16:06 UTC --- See comment 14. -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 Andras Timar tima...@gmail.com changed: What|Removed |Added CC||tspg...@aol.com --- Comment #25 from Andras Timar tima...@gmail.com 2012-05-16 00:33:33 PDT --- *** Bug 45203 has been marked as a duplicate of this bug. *** -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 Rainer Bielefeld libreoff...@bielefeldundbuss.de changed: What|Removed |Added CC||xannbr...@gmail.com --- Comment #24 from Rainer Bielefeld libreoff...@bielefeldundbuss.de 2012-04-09 22:48:29 PDT --- *** Bug 48469 has been marked as a duplicate of this bug. *** -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 --- Comment #23 from Eric Schwarzenbach subscri...@blackbrook.org 2012-03-07 12:47:23 PST --- Could not the 3.5 installer check to see if the uninstall succeeded? And if not, tell the user about the problem and to uninstall manually? -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 Andras Timar tima...@gmail.com changed: What|Removed |Added CC||philippe.han...@live.be --- Comment #22 from Andras Timar tima...@gmail.com 2012-03-06 10:41:28 PST --- *** Bug 47008 has been marked as a duplicate of this bug. *** -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 Andras Timar tima...@gmail.com changed: What|Removed |Added CC||alan.hads...@cinterprise.co ||m --- Comment #20 from Andras Timar tima...@gmail.com 2012-02-24 03:28:47 PST --- *** Bug 46199 has been marked as a duplicate of this bug. *** -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 --- Comment #21 from Alan Hadsell alan.hads...@cinterprise.com 2012-02-24 05:35:56 PST --- Since it's a bug in an earlier version, but manifests itself in the installation of 3.5.0, maybe with would be a good idea to prominently display a notice about the workaround in the release notes, or on the 3.5.0 download page. That way we'd have fewer frustrated users complaining about the issue and filing duplicate bug reports. -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 Andras Timar tima...@gmail.com changed: What|Removed |Added CC||brian.gau...@gmail.com --- Comment #18 from Andras Timar tima...@gmail.com 2012-02-22 05:09:58 UTC --- *** Bug 46408 has been marked as a duplicate of this bug. *** -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 Urmas davian...@gmail.com changed: What|Removed |Added CC||jbuckmas...@gmail.com --- Comment #19 from Urmas davian...@gmail.com 2012-02-22 09:20:01 PST --- *** Bug 46409 has been marked as a duplicate of this bug. *** -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 Andras Timar tima...@gmail.com changed: What|Removed |Added CC||shchelokovs...@gmail.com --- Comment #17 from Andras Timar tima...@gmail.com 2012-02-17 06:02:24 PST --- *** Bug 46197 has been marked as a duplicate of this bug. *** -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 vitriol vitriol_vitr...@katamail.com changed: What|Removed |Added CC||gar...@globalmentor.com --- Comment #11 from vitriol vitriol_vitr...@katamail.com 2012-02-15 07:27:03 PST --- *** Bug 46111 has been marked as a duplicate of this bug. *** -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 Garret Wilson gar...@globalmentor.com changed: What|Removed |Added Status|RESOLVED|REOPENED Resolution|FIXED | --- Comment #12 from Garret Wilson gar...@globalmentor.com 2012-02-15 07:33:10 PST --- This is happening to me in 3.3-3.5 on Windows 7 Pro 64-bit, even though this bug says that . See bug 46111. I'm reopening, because it was claimed that it would be fixed in LibreOffice 3.5.0 but it isn't. -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 --- Comment #13 from Garret Wilson gar...@globalmentor.com 2012-02-15 07:34:17 PST --- ...or the other option is that this really isn't a duplicate of my bug 46111, and someone marked that bug as a duplicate erroneously. -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 Andras Timar tima...@gmail.com changed: What|Removed |Added Status|REOPENED|RESOLVED Resolution||FIXED --- Comment #14 from Andras Timar tima...@gmail.com 2012-02-15 08:58:17 PST --- (In reply to comment #12) I'm reopening, because it was claimed that it would be fixed in LibreOffice 3.5.0 but it isn't. Hi Garret, It is fixed in 3.5.0 and in 3.4.5. Of course it is not fixed in earlier versions. When you upgrade 3.3 - 3.5 you see the bug in 3.3 (un)installer. As a workaround, you need to remove 3.3 first, then install 3.5. -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 --- Comment #15 from Garret Wilson gar...@globalmentor.com 2012-02-15 13:56:39 PST --- I see. Thanks for the clarification. But frankly, I still think that if 3.3 uninstalls fine and you only see the problem when installing when upgrading to 3.5, then it's an issue---3.5 should do whatever it is that's needed to get 3.3 uninstalled. Think about all the pain this is going to cause newbies---the poor people who use MS Office because it just works. Maybe they'll do enough Google searches and checks on forums figure out how to search Bugzilla (and even open a Bugzilla account to... see how absurd this is?)... no, they just won't use it. I'm a developer---I can (sigh) manually uninstall and re-install. But Joe/Jane... Anyway, just my humble opinion. :) Back to work... -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 --- Comment #16 from Andras Timar tima...@gmail.com 2012-02-15 14:14:15 PST --- (In reply to comment #15) I see. Thanks for the clarification. But frankly, I still think that if 3.3 uninstalls fine and you only see the problem when installing when upgrading to 3.5, then it's an issue---3.5 should do whatever it is that's needed to get 3.3 uninstalled. It does not work this way, sorry. 3.3 uninstalls fine in interactive mode. When you try to upgrade from 3.3 to 3.5, 3.5 installer first tries to uninstall 3.3 silently and that fails. 3.5 installer cannot remove 3.3 install directly, at least MSI technology is not designed this way, or my knowledge is insufficient. MSI is a Windows service, it is beyond our control. Installer is just a sequence of instructions that the MSI service can take. I don't know why this bug was not discovered earlier. Maybe because it occurs under Windows 7, and people used Windows XP before. I wish we had it right from the beginning... -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 Lionel Elie Mamane lio...@mamane.lu changed: What|Removed |Added CC||reisi...@gmail.com --- Comment #10 from Lionel Elie Mamane lio...@mamane.lu 2012-01-22 06:23:30 PST --- *** Bug 45068 has been marked as a duplicate of this bug. *** -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 Rainer Bielefeld libreoff...@bielefeldundbuss.de changed: What|Removed |Added CC||scottmitchellsanders@gmail. ||com --- Comment #9 from Rainer Bielefeld libreoff...@bielefeldundbuss.de 2011-12-10 01:53:10 PST --- *** Bug 43640 has been marked as a duplicate of this bug. *** -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 Rainer Bielefeld libreoff...@bielefeldundbuss.de changed: What|Removed |Added CC||jjst...@mts.net --- Comment #5 from Rainer Bielefeld libreoff...@bielefeldundbuss.de 2011-12-06 22:04:10 PST --- *** Bug 43550 has been marked as a duplicate of this bug. *** -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 --- Comment #6 from Rainer Bielefeld libreoff...@bielefeldundbuss.de 2011-12-06 22:06:51 UTC --- Target due to info in Bug 43454 - Break-off with message Terminate Quick Starter -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 Andras Timar tima...@gmail.com changed: What|Removed |Added CC||LibreOffice@bielefeldundbus ||s.de --- Comment #4 from Andras Timar tima...@gmail.com 2011-12-05 00:14:38 PST --- *** Bug 43454 has been marked as a duplicate of this bug. *** -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 Andras Timar tima...@gmail.com changed: What|Removed |Added CC||clrbugzi...@gmx.com --- Comment #3 from Andras Timar tima...@gmail.com 2011-11-25 14:45:04 UTC --- *** Bug 35709 has been marked as a duplicate of this bug. *** -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 36677] Uninstall Problems with MSI on Windows 7 64bit
https://bugs.freedesktop.org/show_bug.cgi?id=36677 Andras Timar tima...@gmail.com changed: What|Removed |Added CC||tima...@gmail.com --- Comment #1 from Andras Timar tima...@gmail.com 2011-11-24 02:15:53 PST --- It must be the IsOfficeRunning Action. http://opengrok.libreoffice.org/xref/core/setup_native/source/win32/customactions/shellextensions/checkrunningoffice.cxx It tries to rename a directory and if it cannot, then it thinks that LibreOffice is running. However, it is never possible to rename that directory with normal user rights, and privileges are not elevated at this point. Either a better check needed, e.g. EnumProcesses(), then GetProcessImageFileName(), then check for soffice.bin, or the privileges must be elevated before calling IsOfficeRunning Action. -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
