Re: [Libreoffice-qa] Suggestion for the use of pre-written responses

2014-08-20 Thread Jay Philips
Hi All, Yes similar to what joel stated, i'm just posting the ones i use on the wiki for others to use if they'd like and for those who have their own and would like to share them, that they'd have a centralized resource to post them to. I believe the wiki will also be a useful resource for new QA

Re: [Libreoffice-qa] Suggestion for the use of pre-written responses

2014-08-20 Thread Jean-Baptiste Faure
Hi, Le 20/08/2014 14:35, Jay Philips a écrit : > Hi All, > > Over the months of doing triaging, i've found that the best means of > communicating with bug reporters is to have a set of pre-written > responses to suit various common situations like confirming a bug, > requesting a sample document,

Re: [Libreoffice-qa] Suggestion for the use of pre-written responses

2014-08-20 Thread Joel Madero
Hey there, Jay, *, Not sure that codifying a bunch of "approved" QA exchanges is in the best interest of moving the QA process along--especially if we have to dig them out of a WiKi. It would not do much to improve the QA flow, nor improve the readability of issues over their life span. O

Re: [Libreoffice-qa] Suggestion for the use of pre-written responses

2014-08-20 Thread V Stuart Foote
Jay, *, Not sure that codifying a bunch of "approved" QA exchanges is in the best interest of moving the QA process along--especially if we have to dig them out of a WiKi. It would not do much to improve the QA flow, nor improve the readability of issues over their life span. Otherwise, duri

Re: [Libreoffice-qa] Suggestion for the use of pre-written responses

2014-08-20 Thread Bjoern Michaelsen
Hi, On Wed, Aug 20, 2014 at 04:35:52PM +0400, Jay Philips wrote: > So i'd like to propose the creation a wiki page of pre-written responses > that we can all use. I have created the wiki page at < > https://wiki.documentfoundation.org/QA/BugTriage/Pre-Written_Responses > > and will be adding entri

[Libreoffice-qa] Suggestion for the use of pre-written responses

2014-08-20 Thread Jay Philips
Hi All, Over the months of doing triaging, i've found that the best means of communicating with bug reporters is to have a set of pre-written responses to suit various common situations like confirming a bug, requesting a sample document, and asking for clear steps. These responses are very handy